Reliance Communications Complaints & Reviews

Sim balance of rs. 10/- and 20/- (Total rs. 30/-) again got deducted
Wrongly/ illegally by reliance telecommunication on 25.06.16 &
26.06.16 respectively.
My name is praveen singh chauhan.
My reliance pepaid gsm sim account balance of rs. 10/- + 20/- (=
30/-) got wrongly/
Illegally deducted again on 25.06.2016 & 26.06.2016 respectively (No
Any intimation
For deduction).
Earlier, my sim account balance money of rs.20/-was deducted wrongly/
Illegally on 20.06.2016 & 23.06.2016 recently and many times before.
So, please arrange to refund the illegally deducted account balance
Money back to my account. Following are the details:-
Gsm no. On which the money was deducted:- [protected]
Name: praveen singh chauhan
Location:- distt.- jhalawar, rajasthan
Above mentioned are the four incidents of wrongly deduction of gsm sim
Account balance happens to me latest. Reliance communication had done
Ame wrong sim balance deduction to me in the past also.
Also, i have called your 198 complaint no. To refund my balance
Amount back but not able to talk with your customer care executive by
Diallig ivr 119 over complaint no 198 as your ivr 119 option to talk
To cce is being overlapped with ivr saying please dial*111# or online.
That is why i am not able to talk to your customer care executive to
Get my balance amount refunded. Therefore, fault mistake is of
Reliance telecommunication of first wrong sim balance amount deduction
And second changing options on 198 as the result of which customer not
Able to talk to cce for refund.
Therefore, it's reliance telecommunication responsibility to refund
The wrongly deducted sim balance amount beyond the 24 hr. Limit as
Reliance telecommunication cc removed customer and cce talking
Facility on 198

I had been using reliance wimax since 2010. But due to consistent network connectivity issues, i raised a complaint in april 2016 which even for 2 months, was not resolved. I then decided to terminate the connection and raised a request in may. I was informed through an email that the last date for my rental service will be may 23rd. But this was never done and they are unnecessarily sending me monthly bills for the service that could not use from april. The bill has come upto rs 6000/-. Its disappointing for a reputed company to play fool with their customers and extracting money in the wrong way.

I need immediate termination of the internet connection from reliance. I will not be paying this amount since i have not been able to use the connection from april 2016.

Main singh honda rayya main job karta hu. Humare pass reliance ka mobile tha. Ek din office ka phone lost ho gya tha jisme [protected] number tha. Number re-issue krwa kar jb sim card ko new phone me dala toh sim registration fail ho gye. Fir humne relince ke customercare no pe call ke par customer care se baat nai ho pai. Usse baad 198 no. Pe bh call ke but fir bh koi help nai milli. Is liye last main main yeh complain kar ruha hu. Main ummed karta hu is complaint ke baad reliance customer care hume contact karenge aur humare problem ka solution karenge. Humare office ka new no.[protected] & [protected].

Respected sir,
My reliance cell no. Is [protected] (Kolkata circle). Now i am in gujarat. Reliance cell company deduct rs.10 on 24th june 2016 from my main phone balance. Previous my cell phone main balance is rs.72.13 but now it is rs.62.13. I am not use any service for which the balance was deducted. So my humble request to you kindly, take proper action to refund those deducted money by reliance communications. If you want to contact with me via phone, my local phone no. [protected]. I have complain this matter to the reliance customer care on dated 25th june 2016 & 27th june 2016.
But, reliance company not responded from there end till date.
Kindly, take necessary action against reliance communications from your end as early as possible.

Thanking you,
Yours faithfully,
Sourav dey.

Dear sir,

Myself rajasree e r. Iam holding a datacard with no. [protected]. On 4th june i had cancelled my net setter from an authorised service outlet at ernakulam (Devi enterprises, reliance mobile store, ernakulam). During the deactivation process had done the full and final settlement also. After so many days i didnt got any update for the same and i called up the mentioned outlet then they raised a sr[protected] against my complaint and told the issue will be getting resolved in 15 days. After all this procedure again on 26th june i received monthly bill for the netsetter. Request you to take necessary action on the above.

My mobile number is [protected] from reliance mobile network automatically deducted balance from my account without intimation.I enquired to customer care officials but they dint provided right information. The company told me only last three days data only can retrieve. But they are not give any reason for deducting amount from my balance. I think this is very worst service.

For the last 5 year i am using the reliance wireless landline no[protected].

Now they have closed my line. I thought it is because topup is not done and i have credited my account with them with rs.221/-now they informed me to
Return my set to their office and get a new instrument and also get a new number. I went to their shop in kharghar and they told me that i have to pay
Rs.2000/ — .

I then requested them to cancel my line totally and refund the rs.221/ — i have
Paid and still showing in my account.

They refuse to do so, what shall i do now. I am a old persons aged 79.

I have not received reliance bill since i have taken a connection and i was paying some amount to avoid disconnection and services.

@@@@@@@@
below is the email chain on 24/05:

Hi support,
I have not received billing information on the mobile no [protected]. For the past three months.
Calling customer care doesn’t help in update of email id too..
I have been charged more than my plan details .
Resolve this immediately and kindly update the unbilled payments
Kindly waive off the late payment charges .

Regards,
Gopi Krishna.
%%%%%%%%%%%%%%%

Dear Mr.Krishna,

We acknowledge your e-mail dated May 24, 2016 for your Reliance Number [protected] and regret the inconvenience caused.

As per the telephonic conversation had with you on your number [protected] today, regarding bill not received, the same has been addressed.

As communicated earlier, the bill by e-mail facility is active in your account. You will receive the bill on your e-mail ID: [protected]@infosys.com within 96 hours from bill generation date.

Please find the attached copy of your bill for the statement periods:

20-05-16 to 07-06-16
20-04-16 to 07-05-16
20-03-16 to 07-04-16
########################


This is the reply i received, Now when i get all the 3 bills on May-24th.: when should i make the payment ...??

and now they lay late payment charges...even for a paid bill within due date for the month of june.

Last month there was no internet for 2 weeks but the latest bill generated is for whole month.

Reliance number [protected]
This month's charges (Rs.) 1493.85
Relationship number[protected]
Total due amount (Rs.) 1492.00
Bill period 18-may-2016 to 17-jun-2016
Payment due date 06-jul-16

Check it here

http://www.consumercomplaints.in/reliance-communications-no-internet-service-c12...⇄

After updation my Reliance cdma num [protected] i am not used internet .. i am calling custmer care but not conect this num this problem has been 20 days but cant solve . I am using Reliance after 4 years...please solve this problm ...

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Sent mail
Deduation my balance

Pintu vishwakarma
To customercare
2 days agodetails
Regarding
My reliance gsm no [protected] with date 25/06/2016 1:00 am to 4:00am balance dedication 127rs customercare is no any dedication balance reason or detail please refund my balance


Data used 121.31 kb. Avail bal main rs.127.430.3g net:151.26 mb.3g fair usage:2 b. 1:46am 25/6/2016

Dear customer, your current 3g data balance is 100 mb. Please recharge with data pack to continue browsing. For best data offers dial *129# (Toll-free). Rcom 2:22am 25/6/2016

Data used 177.88 mb. Avail bal main rs.0.030.3g net:4.46 mb. 2:23am 26/06/2016

Sir. I am a resident of soura srinagar and i am regular customer of reliance. I want to take your attention to the service you are providing to us here in soura srinagar kashmir. Though reliance is known for its best network service in whole india. So then why we are facing so much network problem every day after 6 pm to 11 pm. Due to this problem i am facing lots of problem because i have attend business calls almost everyday in between mentioned time.. Please look into the matter and please resolve it before i and other residents here switch to some other network provider.. I again request you to resolve this network problem in the area soon...

Dear sir,
my reliance broadband connection is not working past one month since 22nd june and no action is taken despite i have made more than ten complaints
when called on their toll free number[protected] they are always saying that
no time can be told when the connection is going to be started
i am without the connection despite paying the rent of rs800 please take urgent as i am suffering a tremenous loss

ip singh
c/o jaspal singh
[protected]

Sir my net connection is cut from 25/06/16 .when i called to customer care he told me to upgrade to 4g and my connection is suspended .customer care told me that they mailed me but i didn't get any mail or message . i have purchased 3g dongal then how can a company cut the connection .i want justification and connection back.customer care not gave me satisfactory answer.
thanks & regards

Well I have been using Reliance wipod since last 4 months and It's pathetic.. I have been paying my bill on time each month . In the month of June didn't receive any bill, so couldn't pay it called the customer care she said due to non payment of bill services are disconnected told her have not received the bill yet she said may be the email address is incorrect confirmed the email address with her it was correct paid the bill aa soon as I receive the mail still no trace of any network... and now they are calling to upgrade to 4G and said if you do not upgrade to 4G you will not have any services as they are switching off the CDMA .. hell that's not my problem I don't want a 4G network I am already fed up o[censored]sing this service and upgrading to 4G would be my decision you cannot tell me what to do and why would I pay for a new data card you are upgrading your network so it doesn't mean I have to pay for its upgradation. Why would I buy a new data card when I already have 1 and then this would be a waste, no use, this is a really nice way to earn money and irritating people . You guys are fraud and your services are the worst .. I won't upgrade to 4G you should be the one who should provide the new data card for free instead of asking us to pay.. you don't know a word about customer satisfaction..

My no is [protected]. Has sufficient balance amount of 40. There will be unexpected Deduction from my account is reach automatically 29. Please reback of amount otherwise i choose a better option

I purchased lapu of net pack rs 255 on 21/06/2016 at 9.55 pm. Inspite of being such a reputed company the services for the same not provide. I feel cheated of rs 255 . please peovide me the service for the same for whic i have paid. The customer care service has been of no help so far. Not providing the netpack service foe which payment of rs 255 has been made is simply awful.

My mobile no [protected]. from 24.6.16 the out going calls are barred. when I contacted the nearest shop, they told that a sum of Rs792/- is outstanding. this is because i am not getting the bills properly. from the records you can see that my bills are paid properly. now I had remitted the amount of Rs792/- so please activate the phone with out further delay. I had sent a mil to reliance customer care, but no response

My no.[protected] postpaid connection is closed from 6may2016. please start my no.

This is to inform you that as per your communication i have purchased & upgraded my reliance 3g- wipod to reliance wipod-4g lte dated 16th may'2016..During the purchase it was well communicated that the wipod-4g lte will be activated on 21st may, then changed to 25th may, then on 10th june and finally on 21st of june..Unfortunately all the communications were false and still it is not working..For your information i don't have an alternate data card with me to perform my regular work..This is totally unprofessional and unethical way of doing business by reliance...Pls. Let me know when it would start working..I hope this time it would be the correct information..Since it is a postpaid connection and the data services are not available from last 25-30 days..In this circumstances i should not be billed at all...Pls. Ensure..