Dec 28, 2015
Updated by Thilagavathi Ramasamy This complaint is regarding an email received from "CollectionsBLR.[protected]@relianceada.com" with subject as "Pre Litigation Case Dated - 30.12.2015"(PLC No : [protected])
I purchased a Reliance Wipod in the Month of May.
Data Card Number - [protected]
I experienced very poor network speed which i have never ever seen. So i tried calling Customer Care they tried doing some setup changes which did not work out. I would have used the Data card to very minimum and that too maximum for 10 days(Not more than that).
I used to get calls from Customer Care to pay the bill and they used to torture me everyday to pay the bill. I paid the bills for 2 months without even using it due to Network issues. Then i sent emails to Customer care to help me with the process of Cancellation. But they did not Cancel the Connection/Waive the bill amount.
1st email to cancel the Cancel the Data card was sent on June 22nd, Second email on August 20 and 3rd Email on September 8, 11. Finally they took the email sent on September 8 and they said waiver is not possible because of Monthly Charges.
I would have called more than 20 times to raise request for cancellation from the month of June since i stopped using the Data Card but they did not guide me properly for cancellation.
Everything was delayed because of Reliance Customer care service. Because of that why should i pay the bill for all their mistakes?
I asked them to Check my Used history and call history and Waive the bill amount. But they didn't do it.
They were continuously torturing me during our office hours to pay the bills. I was totally disturbed because of their calls. If we ask them to resolve the issue and check the Data history, They used to say that their Server is down and call back us Later. They never tried to direct us with proper response. Only their aim was to get the billing amount from the Customer.
After a months got another email from "CollectionsBLR.Rcom" with the subject of
Later I started getting emails from "CollectionsBLR.Rcom" with the subject of "Pre Litigation Case Dated 28.10.2015" and "Lawyer Notice Dated 20.11.2015"
Latest Email i received from "CollectionsBLR.Rcom" is as follows:
District Legal Services Authority
Bangalore Urban district at Bengaluru
PLC No : [protected]
Reliance Communications Infrastructure Limited
Salarpuria Pearl, Municipal No. 72 …Plaintiff,
3rd Cross Road, Residency Road,
Ashok Nagar, Richmond Town
Beside Ballal Residency Hotel
Bengaluru 560025
To,
THILAGAVATHI RAMASAMY
ACCENTURE SERVICES PRIVATE LIMITED BANG 7 PRITECH PARK ECO SPACE BELLANDUR, OUTER RING ROAD BANGALORE, BANGALORE - 560103
KARNATAKA ...Defendant/s.
Notice
Take Notice that plaintiff has instituted above Pre-Litigation Case (PLC) to (recover Rs.1253 /- amount from you defendant) seeking relief against you as stated in petition. Therefore, you are hereby directed to appear before the above Authority at venue Office of the Deputy Registrar, 1st Floor Conference hall, City Civil Court, Behind Cauvery Bhavan, Bangalore – 560 009 on 30.12.2015 sitting No.548/2015 between 11:30am to 4:00pm., In person or through your authorized representative so that, the Authority can conciliate between you and the plaintiff to settle the matter amicably, and once for all.
Relationship No :[protected]
Mobile No : [protected]
Amount Due : 1253/-
For any clarifications please contact [protected]@ [protected]
(Hard copy the of the Notice sent through post, if you have not received the same please take printout of this mail and visit above mentioned court address on 30.12.2015 between 11:30am to 4:00pm)
Under the order of
For DLSA, Bengaluru Urban Dist.,
Begaluru
Bengaluru
Date : 16.12.2015
In case you face any issues on making on-line payment, request you to walk into any of the Reliance Store and Make this payment or you can courier the chequeDD to below mentioned address
Manager - Circle CRO
Reliance Communications Limited
Salarpuria Pearl, Municipal No. 72,
3rd Cross Road, Residency Road,
Ashok Nagar, Richmond Town
Beside Ballal Residency Hotel
Bengaluru – 560025
Cheque should be in favor of "RWSL[protected]"
Could you please help me sort out this issue?
