Reliance Communications Complaints & Reviews

Hi, I was a customer of reliance company. My number was [protected]. I was a customer for almost 4-5 years and in December, 2012 I got a bill of approx 6500. I stopped using the service and I was asked to pay 2500 to close this number. Hence I paid 2000 on 07/01/2012 after receiving threatening calls from lawyer and 2500 in June, 2012. The lawyer asked to pay this amount so that we can close this number so I paid at vaishali reliance store in ghaziabad. I misplaced the receipt and I was under impression that the number was closed. On 18/08/2015, I received a demand notice from reliance to pay 4625 asap. Below email which I received:- D E M A N D N OT I C E To, Mr. /Ms RAJIV RANJAN BUILDING NO 6 127 FLAT NO S4 BEHINDMILIND ACADEMY SEC 6 VAISHALI GHAZIABAD - 201010 Reference: Reliance CAF_No. [protected] & Mobile no No. [protected] This is to bring to your attention that a payment of Rs. 4625.[protected]/- is still an outstanding against your Reliance mobile number [protected] with caf_number [protected]. Despite sending several communications, we haven’t received the outstanding amount. We hereby request you to check the previous communication that may have been missed from your end and kindly make the payment immediately. To avoid any type legal action on you Last payment made on 27-JUN-12 If you have already made the payment, please provide us with the details of the same. You may get in touch with us on mobile numbers [protected] from Monday to Saturday 9.00 am to 6.00 pm or e-mail us at “reliance.[protected]@gmail.com “for assistance. Also, you may make your reliance payment by any one of the following payment options available with us: Visit any of our Reliance outlets closest to your location and make cash or credit card payment through our Self Service Kiosk or you can also drop your cheque at any of our drop boxes (with proper details) · We also request you to kindly provide the payment conformation on same above mention number. Our Outlets location is shared with this mail. Please find the attachment….. Yours truly, Reliance Mobile Services Pvt Ltd Reliance. Proud Global Partner of ICC Cricket World Cup 2015. I replied to customer care and got the response:- [protected]@relianceada.com Aug 19 to me Dear Mr. Ranjan, We have gone through your e-mail dated August 19, 2015 for your Reliance number [protected] and regret the inconvenience. As per the details checked in our records, your payment of Rs. 2500/- which was paid on 27th June 2012 is not reflecting in our system. Hence, we request you to provide us the screen-shot of the payment receipt of above payment. Further, payment of Rs. 2000/- is reflecting which was done on 7th January 2012. The current outstanding amount reflecting in our records is Rs. 4625.97/- and for clearing the complete outstanding amount, we request you to visit at the nearest Reliance outlet Please refer the below link for address details of Reliance Outlet: http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp Thank you for contacting Reliance. Warm regards, Sonali Raut Officer - Customer Care Reliance Communications Limited. For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com. Again I received threatening email on 29/09/2015:- Reliance Legal Servises AttachmentsSep 29 (2 days ago) to me DEMAND NOTICE To, Mr. /Ms RAJIV RANJAN BUILDING NO 6 127 FLAT NO S4 BEHINDMILIND ACADEMY SEC 6 VAISHALI GHAZIABAD- 201010 Reference: Reliance CAF_No. [protected] & Mobile No. [protected] This is to bring to your attention that a payment of Rs.4625.[protected]/- is still an outstanding against your Reliance mobile number [protected]with caf_number [protected]. Despite sending several communications, we haven’t received the outstanding amount. We hereby request you to check the previous communication that may have been missed from your end and kindly make the payment immediately your Last payment done on 07-JAN-12. If you have already made the payment, please provide us with the details of the same. You may get in touch with us on mobile numbers [protected] from Monday to Saturday 10.00 am to 06.00 pm or e-mail us at “reliance.[protected]@gmail.com “for assistance. We would like to request you that please make the payment of amount 4625.[protected]/- in immediate basis to avoid any type of legal action. We would like to inform, you may make your reliance payment by any one of the following payment options available with us: Visit any of our Reliance outlets closest to your location and make cash or credit card payment through our Self Service Kiosk or you can also drop your cheque at any of our drop boxes (with proper details) Cheque would be care of RWSL- Mobile No ( Reliance Web Store Limited ) Call on [protected] and ask for a field executive on your address. We also request you to kindly provide the payment conformation on same above mention number. ARUN SETHI Senior Advocate District Court Tis Hajari Bhiku Ram Jain Marg Kamla Nehru Ridge, Civil Lines New Delhi-110054 Logo [protected][protected][protected] Now I am mentally and physically harassed by this company. Even I am not in position to pay such a huge amount. Kindly help me to get out of this regards rajiv ranjan rajiv.[protected]@gmail.com

Dear Sir, I am using reliance mobile number [protected]. From 20.04.23015 (date when i noticed this issue) i am facing a problem of money getting deducted from main balance for various VAS services which i have not subscribed and on sending sms for deactivation i got a reply that no VAS services are activated on my account. even i have contacted reliance customer care numerous times and even write to appellate officer but no one is responding. after mailing twice they had refunded money to some extent but now after I had given request for port my number they are not concerned and dont want to refund money. from 30.06.2015 to 30.08.2015 they had deducted Rs. 100 and refunded Rs. 30 and from 30.06.2015 to 29.09.15 they had deducted Rs. 86 not refunded anything. this is causing a lot of mental harassment as the number is used by my wife and twice the balance become zero due to unwanted deductions and she had no source to make calls Date VAS Service. Amount deducted 29.09.2015. VAS Hungama voice Ckt Rs. 20 26.09.2015. VAS Hungama voice Ckt Rs. 20 24.09.2015 VAS Shemaroo. Rs 10 23.09.2015. VASHungama. Rs.20 20.09.2015. VAS hungama GSM. Rs. 1 15.09.2015. VAS hungama Ckt. Rs. 5 13.09.2015. VAS Shemaroo VP Rs. 10 30 06 15 VAS One97 VP Rs. 10 07 07 15 VAS Hungama Rs. 10 11 07 15 VAS Shtfmts Stalk Rs. 5 22 07 15 VAS One97 VP Rs. 10 29 07 15 VAS ShemarooVP Rs. 05 04 08 15 VAS Hungama Voice Rs. 5 30.08.2015 VAS Hungama Rs. 20 30.08.2015 VAS Shemaroo Rs. 10 07.08.2015 VAS Hungama Rs. 10 07.08.2015 VAS Shemaroo Rs. 05 04.08.2015 VAS Hungama Rs. 05 29.07.2015 VAS Shemaroo Rs. 05 22.07.2015 VAS One97 Rs. 10 17.07.2015 VAS Shtfmts Talk Rs. 05 07.07.2015 VAS Hungama Voice Rs. 10 07.07.2015 VAS Hungama Rs. 10 30.06.2015 VAS ONE97 VP Rs. 10 20 04 15 VAS ShemarooVP 20 20 04 15 VAS Techzone VP 05 22 04 15 VAS Hungama 20 26 04 15 VAS ShemarooVP 20 27 04 15 VAS Videostore 01 27 04 15 VAS Shtfmts 05 28 04 15 VAS Videostore 01 28.04.2015 VAS Techzone 05 28.04.2015 VAS USSD Services 03 28.04.2015 VAS Shemaroo 05 28.04.2015 VAS Techzone GSM 05 Regards Pradeep Chugh Reliance mobile no. [protected]

Dear sir/mam i have buyed reliance gsm [protected] on 25/08/2015 but its stil not activated its over the month noone from reliance listening me all just ignoreing or trying to close the matter by false promises please do help me else i ll go to consumer court and wil fight reliance mobile till the end . . nasir [protected]

Dear sir, my self Jatin Kumar. I live in hamirpur, himachal pardesh. i am using reliance cdm conection. i am facing lot of Problem Beacouse of weak signal. when i call to someone all end automatic and voice of another persone not hear clear. and second thing we can not acces internet becouse of weak signal. my mob number is [protected]. please look into the matter.

I am a very old (Approx. more than 15 years) customer of reliance mobile. I had Rim Number: [protected] then I got CDMA. Recently in the month of July, 2015. I converted it into GSM, since I purchased Smart phone. After nearly 25 days it took to start my GSM same number. After few days on 25th September, 2015 suddenly my mobile was temporarily blocked. I went to the Reliance Outlet on 26th September, 2015, and submitted Adhaar Card Copy and Passport size photgraph, they said it will start on 26th September, 2015 itself. Since then I am going daily to the Reliance outlet at Mansarowar Complex, Bhopal. The Reliance person working in Reliance outlet gave me their Mobile Number as [protected] ( Brijendra and One girl is there). I always contacted them and every time they said they are starting it just now. Hope you understand the urgency and do the needful as early as possible.

Staff called for bill payment n used words like "HASIYAT" and all other hars words to me. Due to improper services i already discontinued the service relationship with reliance. They even don't send me the bill via mobile or in hard copy or by mail. Then how came i know about the bill amount . The staff really rud to me n talk non sense behavior to me. The mob no from which i received the call is [protected] at around 12:00. I really disappoint with this behavior. Sill i immediately went to the office to pay the bill as i notice that may bill was outstanding.

Dear sir I received a sms from Reliance communication to recharge Rs. 87 and get 2GB 3G data with 5days validity. I recharged but I got only 1.00 MB data with 5days validity. Unfortunately this recharge spoiled my earlier pack of data. My earlier data package was valid upto 8.11.2015 with around 200 MB 3G Data and 3GB 2G data. But when I recharged with Rs 87.00 it reduced my 3G Data validity upto 2.10.2015 and 2G Data balance upto 28.09.2015. So firstly retrieve my earlier data with validity upto 8.11.2015. and provide me benefit of Rs 87.00 recharged either by data or talktime or refund. Faridur Rahman [protected] Assam

User id[protected] I took my connection from reliance communication I paid for. 2 mbps i was getting 0.2-0.4 mbps I complained regarding it and they didnt solve it for 30 days everyday i used to call and they would say 24hrs and your problem will be solved And then the net stoped working its been 15 days they have done nothing

Dear sir/madam, I’ve recently purchased a reliance wipod. The company claims that the internet speeds are up to 14 mbps and 3 mbps average speed. I have called the reliance customer care several times and reconfigured the wipod but after several reconfiguration attempts I’m unable to get the average 3 mbps speed. I have used the service for 15 days and unable to get a decent speed and I’m getting messages to pay my current billing amount (Rs-556) The speed fluctuates between 0-100 kbps and because of this I am unable to download anything (plan details-monthly 1100+tax unlimited data) I have tried to lodge a complaint about the deceiving advertising about the product but somehow the line is getting disconnected every time I try to lodge a complaint and the technical team unable to deliver the service claims the company is advertising. I have tried connecting with the sales person but (thakur-[protected]) but he won’t answer my calls. I have purchased the Reliance wipod device for Rs-2500 and nothing seems to work. I request the company to please return my money for the device and I would like to disconnect my connection. "Reliance should stop deceiving customers by false advertising about their products and services when they do not have the capabilities to deliver " Regards, saurabh singh mobile no-[protected] (reliance postpaid wipod number-[protected])

Sir, I am using reliance prepaid GSM no. [protected] and the no. is surprising stop working on 8th Sep'15 on contacting RCOM they start the no. on 15th Sep'15 with ZERO balance and on 8th Sep'15 the Balance of Rs 370/- and one Rs 128/- Voucher is there. I am again and again contacting the Customer care and Appellate Authority but I am not getting the Balance of Rs 370/- and they activate the Rs 128/- Voucher. So I request you to please help me to getting the balance. It is clearly cheated by RCOM.

I, Aarif Abu Waquar having a reliance mobile number - [protected]. I don't have any VAS pack activated and yet your company is just deducting my money from my main balance and it is the third time or maybe fourth time happening with me. when i tried to stop the vas pack it mentioned that there is no such pack activated on this number. Then why this deduction. See to this as soon as possible and solve my problem at the earliest and assure me that it wont happen again . And also i want all my deducted money back. Last time it was approximate rupees 25 deducted and it happened again. This time its like = 20 rupees. so I would like you to see to this problem as soon as possible and stop the deduction of my money. I want my money refunded at the earliest. I am sending the screenshot of both the money deduction messages and the deactivation process messages for your convinience.

MNP half processed, NO NETWORK in new SIMCARD (Reliance)also NO NETWORK in old SIMCARD (Aircel)

I had ported from Aircel to Reliance GSM (mob number [protected])

it was scheduled to be processed between 11:55 - 12:55PM on 29th September.

Aircel network vanished at 11:49 PM but after that The new Reliance sim is not been Activated, showing as NO NETWORK, tried in 5 different phones still no response.

Please Activate the Number as soon as possible.

NEW SIMCARD NUMBER (written back side of SIM) IS[protected]
Ported Mobile Number is [protected]

Alternate Contact number is [protected]

Regards
Shashank Agarwal

My broadband connection is not working for the past 14 days. I lodged a complaint on day one itself and it was closed after 4 days without my consent. Again a new complaint request was raised and is pending for almost 10 days without any resolution. Whenever I call them for updates, they keep on repeating the same update that a local technician will call me on that day. Till now I haven't heard anything from their local technician. This is really frustrating and irresponsible customer support. I have decided to opt out of reliance.

I have previously raised a complaint regarding slow network speed with the Reliance Team. After assuring me that the complaint would be addressed within three days, the issue was temporarily fixed. However, within a week of the matter, my net speed has reduced again. I'm getting a speed of less than 200 KBPs against a promised 14.7 MBPs. My previous complaint number is[protected] and the device is located in Yamunagar, Nigdi, Pune. Other details are: Make LAVA Model MF802s Software Version Reliance.MF802s.B01 Hardware Version Reliance.MF802s.HW.01 MDN [protected] MEID 0xA1000039ADB031 MAC Address FC-DD-55-12-C7-7F

My mobile no is [protected] I have activated Rs 9 R-R unlimited call on 25 Sep 2015 but I could enjoy the said service. My banace got deducted but service not activated. My main A/c balance got deducted. Please refund me wrong deduction balance.

My number is [protected].i had done a special recharge of₹89 on 18th Sept 2015.This special offer was given by Reliance itself on my phone and had the benefit of free reliance to reliance calls both STD and Local for 1 month. Now my problem is that this benefit has been discontinued on my mobile from 25/September. I want to know why this has been discontinued or else refund my amount back. I had registered complaint on 25/Sept and got a reply from Reliance on 26/Sept at 17:03 stating that this issue would be resolved by 29th/Sept by 17:15.But still nothing has been done.Even after repeated mails, there is no response from Reliance. By complaint ID is[protected] as given by Reliance on 26/Sept.Even after they has accepted their mistake, I don't understand why are they so reluctant to resolve this issue.

Hello Sir/Team, I have given request to disconnect my broadband internet services for Reliance Id "[protected]" and the same is confirmed from Reliance via email. "As requested, termination process is initiated for the subscriber ID[protected]. Kindly note the rental of your service will be stopped from[protected]. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him." Please see the attached e-mail for more details. First Problem - No one turned up to collect the equipment from Reliance Broadband. Once i received a call from +91-[protected] (reliance employee) and told me that tomorrow he will come and collect the equipment. After that i have tried calling him but every time he says he will come tomorrow. Second Problem - I have payed the bill on july 30 with Receipt no - AMIP73911185 of amount Rs 568.67. After that i have not received any bill.Now, i am getting calls from relaince customer care to pay the bill for august. If my connection is disconnected in July why i should pay for august. (pl check you email attached) Against the above issues i have raised the following complains but i have not received any solution:- Reliance complain Id's [protected] dated jul 29 [protected] dated jul 30 [protected] 4) Req id [protected] -27 aug- sharad kumar 5) Req id - [protected] - 11 sep 2015 - request to collect the equipment'.Name - vinodvi 6) Service Request ID[protected] 7) Service Request ID[protected] Please help me on this. I can't do anything more on this.. Thank you.. Best Regards, -Sunder Tanwar +91-[protected]

Dear Sir/Ma'am I got a message of new offer on my phone number [protected] i.e get all local and std reliance call free for 15 days on recharge 23 rs. I also check the offer on *129# the offer is available there.I recharged my phone with 23 rs. but the benefits are not given. I got message after recharge that free for 2 days only. But, Enough is Enough, balance is charged for call making. Please look into the matter and resolve it soon.

Sir I have recently started to using your network. But there there are two problems i am facing which i have listed below: 1.I have activated sms pack around 24 sep 2015 for 15 days and from 25 sep my balance has started to deduct on every sms i dont know why? 2.When i called your costumer care, he said that i have no sms pack and after it he deducted the call, and from onwards i m not able to call costumer care (either he has blocked my no to call ). I want my balance back which was deducted for sms unusully.Otherwise i will be compelled to take some legel actoion against your company. Rashmi Ravi ([protected]) Email : mukesh.[protected]@gmail.com

I Ajit Singh using reliance cdma no-[protected] of (up ) agra circle since above 1 year, not able to cal to any number since 29th September 2015 afternoon, and not able to complaint to customer care number also and these problem occur twice every month and i have complaint many times regarding but not getting permanant solotion and some times after raising a complaint i not get a feedback cal and my complaint has been closed before resolving my problem so plz help