Reliance Communications Complaints & Reviews

Hi, My Broadband Internet connection is not working since last 26 days. Each and every day I am calling everyday to reliance customer care but unable to resolve this issue and also not transferring my call to supervisor. When i have forced to support guys then once or twice they had transferred the call to supervisor and supervisor did the false commitment. They give given the deadline of last Friday and said your net will be working since Friday while it is not happening till now. Now they are saying you can give the request to terminate the connection when I have asked if I will give the request for termination then I will get my installation charges return they told me not. My concern is how my broadband connection issue will resolve. If you answer is, It will not resolve then How I will get my installation charge back. I have worst experience with reliance. I will never recommend to others to use reliance. Thanks Mahesh Gupta Mob-[protected]

My balance, which was Rs 90, was deducted to nil automatically without any information or justification. I found it on 23rd may morning. My number is [protected]. Since then I tried several times calling to customer care but they never be reached. Only computerised voice keeps on coming. Exactly same thing was happened 10 days back where they dedkcted my Rs 111. This time Rs 90. Therefore I reauest you to kindly help remit my balance or give me explanation for deduction. Thanking you in Anticipation Pankaj Poria

Dear sir. i am awtar kishan having reliance broadband in my home been a real mess. I hv given all the documents on1st april but they added my connection after two months.besides more than100 calls and several office visits. my connection worked only for one day and then i was blocked. they are telling your bill for two months is pending. I want my all money back with interest of 2 % per months. All the staff members are so iritating dont know how to behave.and even spells abusive words. All the time they say lie and hv different story to tell. i dont want the connection.i want my money back as soon as possible. My username. Awtar kishan user id[protected] Mobile [protected] Malviya nagar jaipur

I have get my recharge done of Rs.101/- on 04.05.2015.but my recharge is not successful as on this date.I have sent many mails to Reliance Customer care but i have not received any satisfactory reply from them.Please get this amount of Rs.101/- into My Reliance No. You are again requested to solve this issue asap.

DEAR SIR/MADAM, I HAD RECHARGE ONLINE MY GSM PHONE ON 22.05.2015 WITH 79 RUPEES AND THE BENIFIT OF SUCH PLAN IS NOT PROVIDED TILL 26.05.2015 FURTHER I WANT TO CONNECT AT 198, *333, 30333333 ND TOLL FREE NUMBER FROM 22.05.2015 TILL 26.05.2015 BUT I AM UNABLE TO SHARE MY PROBLEM WITH CUSTOMERCARE THIS IS MY WORST REPERENCE KINDLY PROVIDE BENEFIT TO ME OTHERWISE REFUND AMOUNT OF RS 79 IN MY ACCOUNT RANJIT [protected]

After checking the Reliance broadband(wired) plans available in Trinvandrum on Reliance website, I had contacted the Reliance agent named VISHNU (Phn no: [protected]) and he came to my house with the required forms. But this agent mentioned that the installation charge is Rs 799 and not the amount (Rs 599) mentioned on Reliance website. He asked me to provide cheque for the payment and promised to install the broadband connection within a day or two. I had provided him with my ID proof, passport size photograph asnd a cheque of Rs 799. But the next day this person informed me that an additional amount of Rs800 is required for installation (I couldn't understand for what was the purpose of providing cheque of Rs799 earlier as intallation charge). Due to the over charging, I decided to not to proceed with Reliance broadband connection. Hence I asked the agent not to process the connection request and had asked him to returm back the documents and cheque I had given him. Now this person has been playing around for last few days saying that he would return it today and then later he says he submitted it to Reliance office and asked me to collect from there etc. With ultimate frustration I went to Relaince office and reported this issue. The officer at Reliance, contacted this irresponsible agent and asked him to return the documents to me. But till now he is giving vague reasons like he would return it the next day and then when I call him the next day he says he is on leave etc. Such employees are tarnishing the reputation of Reliance. Now I am very much concerned why this person is not returing my Photo, address proof and the cheque. I request that suitable action be taken against this. Being a female I am more concerned about the security of the documents (Photo, address proof etc).

Reliance Communications is Looting Customers And Nobody is Doing Anything About It. Hello Sir, , My name is Rahul Gupta a reliance netconnect+ customer with datacard number : [protected] Delhi region. Since I had done my last recharge of Rs.797 I am continuously facing problems with my Internet connection . Since it is a 3G connection and i suppose to get 3.1 MBPS speed which is definitely not happening in my case, Its been days i am unable to use my reliance datacard due to poor or no connectivity most of the time . I have launched complaints regarding the same at reliance customer care but didn't got resolution till date. Details of complaint is as follows : Complaint No.[protected] None of the above complaints got resolved and as a result i am still unable to use my internet connection. Kindly refund my money because i am facing problem since i did my last recharge of Rs.797 and tried to inform you by launching complaints but didn't got any support. Please find the attached Screen Shots of my current internet connectivity at netconnect+ Mode, hybrid mode Hoping for the best possible earliest solution to my problem .Some of details you might need to solve my problem.. Name : Rahul Gupta DataCard Number : [protected] Residence Area : Sector 52 Gurgaon Delhi/NCR Pin Code- 122003 Looking for the Fast Reply and keeping my troubles in mind. Regards, Rahul Gupta

I am unable to send sms from my phone. To activate this, i called customer care and gave a complaint to resolve this. I am calling them every day to get the status but each time they did not gave proper response and the way they respond is rash. They least bothered about customers. Again, we have only one service to give complaints is 198 . If we try to follow the instructions give by ivr and try to contact with support guy, finally ivr give response like, thanks for calling reliance and disconnect the call. What a worst serivce it is. It again waste of time and useless. Pleaese take proper action on this kind services

Ialready registerd a complaint reagarding network problem in my locality ( vill -Dularpur, Ps -Punpun, Po-Lakhanpur- Dist-Patna State-Bihar pin -804453) on this siteand my complaint id was 1048390 . But after few days more horrible situation arised we again not receving signal from[protected].Now we are not receving signal for half an hour in a day . We hardly receive signal on roof top I couldnot understand the reason of it becuase when signal comes in CDMA set signal strenth is full but at the same time there is no signal in GSM RELIANCE NUMBER.and some time its reverse situation is created.Another horible things hapeen if there is signal then it goes off fully as soon as power comes or power goes off in my locality and it takes several hour to resume the signal once again. If there is signal in CDMA numer then most of the time signal in GSM number goes off for very few minutes it happen that signal is proper in CDMA as well as in GSM number. Since it is a rural area so power comes and goes off after a little interval of time This situation tales that that problem is not so big but your technical team does mot want to solve it .Since I am the user of both your CDMA and GSM connection and various user of your company in my loacality have lost faith in your company that you will solve this problem because more than 1month had passed and there is no improvement in the situation even it becomes worse for us .Also your 198 representative provide satisfactory answer .They just say it will be resolved soon but from last 1 month there soon does not come.The situation becomes so worse that people in my locality have lost their hope that Reliance will short out this problem. All the reliance user whether CDMA or GSM does not want to use service of this company now and in future. contact number -[protected] alternate contact number [protected]

My Reliance GSM mobile no is [protected]. I am constantly receiving these messages from[protected] "you have requested for tech contest subs pack for 30 days at rs:30.00 to confirm activation reply yes to this msg(tollfree) ". Daily I am getting many such messages. Please stop sending me this kind of message .I dont want any of the pack.Customer care is not picking up the phone.PLEASE kindly improve your customer care service

I made a payment of Rs 700 against CDMA mobile no. [protected].I paid it through Paytm. Reliance communications says that they are unable to track the payment. Paytm says they checked with Reliance and that the Reliance customer care had provided a reference no. saying that they did receive a payment of 700 rs. However, Reliance has debarred my brother from making calls. They keep calling him fro payment and keep harassing by sending sms as well. I have attached the payment receipt. Below you can find the emails I have exchanged with Reliance and Paytm. Please help me in this matter. The Reliance no. [protected] belongs to my Cousin brother Amanatullah. Thanks & regards Arfeen Alam [protected] [protected] On Monday, 25 May 2015 6:08 AM, arfeen alam wrote: I spoke to Reliance customer care today only to know that you guys are still unable to track the payment. Why Paytm still says, the payment has been made. Payment receipt is there on my paytm profile. Have a look at the attached file. Why do you accept payments from Paytm when you are unable to track them. Thanks & regards Arfeen Alam [protected] [protected] On Friday, 22 May 2015 11:53 AM, "RCOMAppellateAuthority.[protected]@relianceada.com" wrote: Dear Customer, We have gone through your e-mail for your Reliance Mobile Number [protected]. We regret the inconvenience. We have taken up your issue and will get it resolved on priority. Once the mentioned issue is resolved, we will notify you via Email or Phone call (Wherever applicable) We request your cooperation in this regard. Assuring you of our best services always. Thank you for choosing Reliance services. Regards, Appellate Authority Bihar You can contact us on [protected] from Monday to Saturday excluding National/ Public Holidays between 9.30 am to 6.30 pm or write to us at RCOMAppellateauthority.[protected]@relianceada.com, with case ID of previously registered complaint at Customer Care/ Touchpoint. ============================================================================ From : [protected]@yahoo.co.in on[protected]:16:43 ============================================================================ Hi, I have constantly been harassed by the Reliance customer care team. Please take a look into this matter and let me know if you can help me in this regard. You can go through the below emails I have exchanged with Reliance and Paytm. Thanks & regards Arfeen Alam [protected] [protected] On Monday, 18 May 2015 4:27 PM, arfeen alam wrote: Reliance webworld, patna doesn't accept the Paytm payment proof. They even restricted from making outgoing calls today. I feel frustrated. Thanks & regards Arfeen Alam [protected] [protected] On Saturday, 16 May 2015 1:25 AM, "[protected]@relianceada.com" wrote: Dear Customer, We have gone through your email dated May 13, 2015 for your Reliance number [protected] and We regret the inconvenience. As per the details checked and verified in our records, as per service request id[protected] conformation received from concern department Kindly note that As per the confirmation from concerned deparment, Unable to trace the payments, payment details not available in system kindly provide payment proof at Webworld. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Namrata Yadav Officer - Customer Care Reliance Communication Limited For further details, you may contact us via: Web-site www.rcom.co.in Email ID [protected]@relianceada.com Customer Care number for Inquiry *222 (Chargeable at 50 paise for 3 minutes for speaking to Customer Care desk) Customer Care number for request and complaint 198 (Toll free) Customer care no (any other phone[protected]Prefix STD code with 30333333, other than four metro locations) View the bills and make payments http://myservices.relianceada.com (First register yourself on the portal) From: arfeen alam ([protected]@yahoo.co.in) To: [protected]@paytm.com ([protected]@paytm.com); [protected]@relianceada.com ([protected]@relianceada.com) Date: Wednesday, May 13, 2015 11:28 PM Subject: Re: [Paytm Care] Re: Re: 'Reliance=[protected]' Fw: Your Bill Payment of Reliance CDMA Mobile [protected] for Rs.700 was Successful Hi Shankey, Thanks for your promptness. Reliance guys keep calling my brother and they send sms's. They need to stop this. I did a few recharges online and chose some other company and not Paytm. I am really disturbed. Thanks & regards Arfeen Alam [protected] [protected] On Wednesday, 13 May 2015 1:48 PM, "[protected]@paytm.com" wrote: Regarding your experience with Paytm Ticket #[protected]: Re: 'Reliance=[protected]' Fw: Your Bill Payment of Reliance CDMA Mobile [protected] for Rs.700 was Successful Shankey, May 13, 23:17: Hi Arfeen, I am Shankey and I am going to do my best to help you. I checked with Reliance CDMA and they confirmed that mobile number [protected] has been successfully recharged with Rs. 700 . Find below details: The operator reference number is [protected]A8DEE Please speak to your operator customer care using this mentioned reference number. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm Best wishes Shankey arfeen alam, May 13, 16:33: I am so disappointed with your customer care team because no query regarding payment has been attended at your end. We are still being harassed by continuous sms's that are being sent to my brother Amanatullah at his mobile number [protected]. Its regarding non payment of 700rs plus fine and the subsequent month charges. If you guys are not accountable for the previous payment I made. Should we keep on making payments without availing o[censored]ninterrupted services from you. What we get as an extra bonus is harassment calls and sms's? Thanks & regardsArfeen Alam[protected] On Sunday, 3 May 2015 4:50 AM, " [protected]@relianceada.com" < [protected]@relianceada.com> wrote: Dear Mr. Alam, We acknowledge your email dated April 27, 2015 for your Reliance number [protected] and regret the inconvenience caused. As per the telephonic conversation had with you on your number [protected] today, we understand that all your query regarding payment have been attended. We explained you that there is no payment related update found as on April 20, 2015. We have registered your complaint for payment as on April 20, 2015 vide Service Request ID:[protected] on May 03, 2015 at 02.15 PM and the same would be resolved by May 05, 2015 till 02.15 PM. Your co-operation and patience in this regard will be highly appreciated. Further to your email regarding outstanding reminder messages, we request you to disregard the same. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Kiran TelkunteOfficer - Customer CareReliance Communications Limited. | From: | arfeen alam ([protected]@yahoo.co.in) | | To: | [protected]@relianceada.com ( [protected]@relianceada.com) | | Date: | Monday, April 27, 2015 09:58 PM | | Subject: | Fw: Your Bill Payment of Reliance CDMA Mobile [protected] for Rs.700 was Successful | | Hi, I made a payment of Rs 700 for Reliance CDMA Mobile [protected] on April 20th.The payment was done through paytm.com, the proof of which can be found below. Please have a look as to why my brother Amanatullah is being called on hisReliance No. [protected] asking for the same payment. Thanks & regardsArfeen Alam[protected] On Monday, 27 April 2015 11:17 AM, arfeen alam < [protected]@yahoo.co.in> wrote: Thanks & regardsArfeen Alam[protected] On Monday, 27 April 2015 11:16 AM, arfeen alam < [protected]@yahoo.co.in> wrote: Reliance office called telling me they have not received payment of Rs 700.What should I do? Thanks & regardsArfeen Alam[protected] On Sunday, 19 April 2015 6:54 PM, Paytm wrote: Transaction receiptOrder no: #[protected] Mon Apr 20 2015 [protected] [protected]@yahoo.co.inB-121, Sector 5 Noida 201301 We are here for you at [protected]@paytm.com | Bill Payment of Reliance CDMA Mobile [protected] for Rs.700 | Rs.700 | | Total | Rs.700 | | Amount paid | Rs.700 | | How likely is it that you would recommend Paytm to a friend or a colleague? | Very Unlikely | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | Very Likely | | | Your response will be recorded. We'll use it only for the purpose of improving our services! Disclaimer: Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications. | Visit paytm.com from your mobile | This email is a service from Paytm Care. Message-Id:8C2J2EH3_55538e4fcf8c7_bdbc3fc9c0ecd32081168_sprut . The information contained in this electronic message (email) and any attachments to this email are intended for the exclusive use of the addressee(s) and access to this email by any one else is unauthorised. The email may contain proprietary, confidential or privileged information or information relating to Reliance Group. If you are not the intended recipient, please notify the sender by telephone, fax, or return email and delete this communication

Hi, I am Ravindra Chaudhari, mobile no.-[protected] Reliance GSM service provider. I have recharged of INR 70 on 24/05/2015 at 10:56 am & received message of full talktime. I have made few calls. But today afternoon on 25/05/2015 when I checked balance in my account there is only Rs 0.08. So I wanted to know that how reliance people deducted my money from my account. I have already registered for DND services. So why they deducted my main balance? when i called to 198 nobody is there to register my complain. So please register a case against reliance gsm service provider.

HI, This is Prashant. My Reliance Netconnect 2G internet dongle no is : [protected]. Service Terimnation Request ID:[protected] I cancelled this connection 4-5 months back but still iam getting the bill every month. I was getting a call from Reliance care since 4-5 months asking about the reason for cancelling the connection.I told iam not using.iam having another broadband.I told them that bill is getting generated.They told it will be closed but still iam getting the bill. Before 80 rs was coming then last month the bill came around 250.Then it came 920. After going to Reliance Z.R Communications store in Marathahalli, Bangalore also there were no improvements.That service guy wont even bother to respond to my questions and behave rashly. Still i thought its ok and paid the bill and told them to cancel the connection as soon as possible. I got a mail from reliance that connection will be terminated within 7 days . I thought it was closed.But again i got a bill of 562 Rs.Are you people kidding with me or not. Please look into the issue and cancel the connection as soon as possible.I wont pay this bill

Hi, I am Navin, was bearing No [protected]with corresponding account No.[protected]. but I have closed my account before 3 months and paid all the bills and request to close the account. But all of a sudden received a demand notice from Venkatesan for due of 571. I replied asking for the reason and for 571 because I have paid 1605 as my outstanding dues during my closure. I replied to the mail but I have not received any reply yet, also I tried reaching through the contact number given in the mail but still no reply. Please address this ASAP and reply. Thanks, Navinkumar

I have requested many times to get MNP and restart my SMS services but reliance customer care not listen and misbehaving . Reliance customer representative banned my SMS services without any reason and regarding this I have requested many times but they not any action

Please discontinue the services of my data card reliance netconnect+ no. [protected] with immediate effect.
Ramakrishna k
Powergrid township, ramanathapuram village,
Thondamanatham post
Vilupuram
Pondicherry - 605502
Pondicherry
Ciou code : tnri10283c
E - mail [protected]@ieee.Org
Phone +[protected]

For last 3-4 months I am not able to use Braodband services of Reliance BB and paying the bill for no services. I have many times called Tall Free number of Rcom as well as send emails to their Appellate Authority but all are giving false promise and raising the bill every month though I am not getting the connectivity as well as I have requested them to disconnect my connection many times. My ID is:[protected] in the name of KIRIT VAKHARIA having email address as : [protected]@yahoo.com Kindly resolve the grievance and order Rcom to issue refund for bills paid by me and initial deposit they have taken from me at the time of connection. THANKS & REGARDS, KIRIT VAKHARIA +[protected]

Dear Sir, We have purchased Wifi dongle for Reliance Pro 3 from Mr Mohammed (Shri Sai asso, Bhavani Peth, Pune).The plan shown & actual received is far diiferent. Now both the company & the agency sold are not helping to resolve the issue. Following mail is marked to reliance on 25th april 2015, still not resolved the issue they are just saying they will resolve. Mail: The plan told had following features: Unlimited, uncapped internet at 14.7 Mbps (Practically 1-6 Mbps) Rs 3600 for dongle (Pro 3 device)+ 3 months free use After 3 months Rs 999+ ST per month for above data 5 devices connectivity When We used within 2 days we received a sms that my data usage is over & the speed is decreased to 144 kbps. When called to Mr Mohhammed it was told that we received same from Company he has claimed he has provided all money to company, Please clarify the things: What is the plan provided to me Is such plan for Rs 3600 available & Mr Mohammed not provided Can you take some action on it shall I get all my money back or you can provide me the same plan as I have paid the amount The details are as follows: Contact No Mr Mohammed: 91 [protected] RSN RZTCDC[protected] MDN [protected] SERVICE PLAN POSTPAID HSD CAF NO [protected]

its been more than eight days, i still didn't get the reliance broadband connection, they had promised that install the connection within 2 days, the executive who had visited for the full payment says that now i cant respond you contact to main office, and from main office the say contact to your relative executive.I don't want their service now, i am fed up of requesting them to install now, i want my refund.now i cant trust anymore their poor service Subscriber ID/s :[protected] CAF no:[protected]

My no is [protected] and m facing problems of balance detection since last 10days and I have complained many time nd they tell me to activate dnd facility n also return my money. BT they did notnot start DND service n last 3day I m not able to contact from customer care and my all balance is detected .so plz return my all detact balance and plz start DND service so in future my balance will be save. Thanku