Reliance Communications Complaints & Reviews

​Hi Team, ​I am facing the issue of network coverage and voice breakage from last 3 month. I had complained this issue to customer but there is no response to my complaint​ till now. Still I am paying full rental every month. Now my concern is if I am paying properly then why I am not getting proper service, please resolve all issues and improvise the services. If not then please wearier for same. Below are Complain/Service request numbers those I made, please look into this. Old Request Id - ​[protected]​ ​New ​Request Id[protected]​ ​​Hoping a positive response​. I have already complaint appellate authority but there is not receive positive resonance. So please provide proper solution and provide waiver in on Bill. Regards, Vishwajeet Patel Mobile No:+91 [protected] +91 [protected]​

Dear sir, i have subscribers of Reliance communication. today i have recieved two no. [protected] and [protected] of call regarding bill but i was not good coverage area. so i am not listen properly his voice. Regarding subject costumer care executive directly saying bad words (teri behan chod, teri maa ki choot etc.) i am very imbarished that behaviors i have going to port all my no. [protected], and [protected] shortly. please do needfull for service providors Reliance. i am also going to local consumer forum.

sir' 1. [protected] is my no. company deduct balance without any call, sms and any activation accept from my side 2. none of the operator is properly attending or entertaining me. 3. I have approach many time to senior operator also but unfruitful 4. Now my no is unable to received any call, when other number getting not reachable replay but I can make call easily, network status is full 5. Please do the the needful favour.

(1)Reliance customer care deducted Rs.42/- from my prepaid mobile balance account(mobile number is [protected]) . i have make call to Reliance customer they replied that they will refund your amount within 24 hour but they still does not refunded into my mobile balance. (2) Reliance customer has very bad habit that they being activated any scheme in my cell number without taking consent from me and deduct money from my cell number in name of activated scheme. it is requested that may kind refund my amount of Rs./42 and do not repeat such bad practice as done earlier.

I am a really happy customer of Airtel - I use 3200 plan as broadband connection in home from airtel and similarly i was using for my phone but because of RELIANCE, so called truly unlimited plan i left Airtel and ported my phone to Reliance and now I can't even call 70% time there is no Network I can barely use "3G" Internet provided by Reliance Each and every person out there asked me not to port into reliance but the major reason was "Unlimited calling + Unlimited Data + 2 years rental" - According to the plan i am using if i pay 17000 - i don't have t pay anything for next 2 years, nothing for Internet and nothing for Voice and i was ready to do it but now i guess i should find a new service provider who can provide a similar plan or go back to Airtel. Anyone with better plan or tips let me know guys - any service provider in India can offer such a plan with better network connections ? Thanks Aarshit Mittal [protected]

I'm using Reliance GSM mobile connection. I've around 80 rupees balance in my mobile account but suddenly my account balance became zero today morning. When I contacted customer care they said it was deducted due to mobile net usage. I do not use mobile net and never enabled mobile data but they did not believe me and said they could do nothing. Reliance GSM did this kind of things several times before but when I contacted customer care they refund the deducted amount. This time they blaming me and denying their fault. This is pure fraud by them. I want my balance back. My Number is - [protected]

My reliance broadband is not working 12 hours a day from the past 10 days. Everyday my reliance connection doesn't work between 7 pm to 7 am. I have lodged numerous complaints with the customer care. The worst part is that they close the complaint without the issue being resolved even when I clearly mentioned not to close the ticket without my confirmation (They give excuse that ticket got auto resolved and they don't even bother to confirm me). The Complaints which I raised are[protected],[protected],[protected],[protected],[protected],[protected]. One customer care executive (Imran), who raised the complaint number[protected] even lied to me and confirmed me that previous complaint which I opened hasn't been closed. He even opened another ticket and never bothered to give me the complaint id. I also asked him to mention in the previous ticket that I need a reliance technical support after 7 pm. I confirmed from another customer care support that he didn't even mention anything like this in my ticket. He also assured me a technical person will contact me within 24 hours, but its been more than 48 hrs and I am still waiting for the call. Many customer care even mentioned that since the issue is after 7 pm and reliance staff doesn't work after 7 pm they cant send a technical person after 7 pm. Which I feel is an absurd reason as I paid for services which should work 24 hrs and if they cant provide services after 7 pm, why they charged me for 24 hours services. My first complaint is that my connection is not working for half a day from past 10 days and even with numerous complaints no actions were taken. My second complaint is that there is no way besides calling a customer care to check the status of the complaint we raised. They don't even bother to send to call (or sms) when they close the complaint. We cant check the status of the complaint online and we don't even know what information customer care put in the complaint we raised

My user id is[protected] . I made a complaint 3 weeks ago at your customer support regarding non-functioning of reliance broadband connection. Complaint number :[protected] . I was told the problem will be resolved within 2-3 business days but its now more than 20 days that my connection is not started. Executive in my area (Mr. Manish) is asking me to pay for "cable wire & chai pani " as according to him wire is broken & same is the case with everyone in their hierarchy . CORRUPT RELIANCE EXECUTIVES!! After all efforts, i decided to terminate reliance broadband services (complaint no. is[protected] & to refund my security deposit but after a week, i have no communication from Reliance despite numerous mails & calls to their pathetic customer care. I URGE EVERYONE TO AVOID RELIANCE BROADBAND SERVICE AS THEIR SERVICE ARE PATHETIC & EMPLOYEES ARE CORRUPT & CROOKS!! Regards, Ravi, Jaipur, [protected]

My reliance gsm mobile no. is [protected] sir, i have not activated any vas services instead of that they continuously deducted my balance...my balance was 160 and its remains 105...they around deduct my 60 rps. in my balance...when i try to compliant them they didn't pick up my phone and now they blocked...sir pls...solve my problem and refund my balance...

My Subscriber ID is : Reliance Broadband Subscriber ID[protected] I had requested the termination of my broadband connection on 27th April 2015 via Customer Care. They had taken my request and request Id is Service Request ID[protected]. I was told that you will get a call within 2-3days for the confirmation of termination. They never call, I have been calling them for asking the status and they always come up saying that you request is still in progress. I have been sending mails to [protected]@relianceada.in also.Same reply from them as well. I had paid the bill for one month in advance, and I was supposed to get the refund for half month, but it's been 22 days since my request, and they even sent me the bill for the next month. They say that your request is registered, but not terminating, I had been tortured by customer care. Request you to help me in this matter, and help me to get my money refunded. Thanks a lot.

Hi, Reliance broadband is not terminating my broadband connection, I had paid the bills in advance, and after repeatedly requesting for termination, they are reluctant to disconnection my services and not refunding my money.whenever I call customer care or send an email, I always get a reply from them that my request is still in progress.It's been 22days but they are not doing this. I'm supposed to get refund money which i paid in advance. Please help.

My phone no. Is [protected] i recharged for rs72/ and got message of 0 balance i don't the reason for what amonunt was deducted pre recharge my phone was switched off again rs12 /recharged and also deducted recharge was mad on 8th may and 12th of may

Dear Sir, Every Time RCOM deduct 5 INR from my balance(Phone No-[protected]) in the name of Esaymobil and other stupid VAS without my Concern from last 2 month and when ever i call there VAS De-activation no 155223, i got pre recorded answer that "Dear Costumer there is no VAS services is activated on your no" ([protected]), some time they even deduct 3 INR if my balance is less then in my account, when ever i call there Costumer-Care No 198 for register Complain or try to talk to the concern Costumer-Care person instead i got pre-recorded massage for offers and they Disconnect my call, i was trying many time from many day same thing is happening and today they really Irritate me by Deducting 20 INR from my balance, again no one is there to listen my complain and only same Pre-recorded Massage, i am really upset and frustrated by this Unprofessional and cheating behavior of RCOM people Please help me out and save me from this organised thieves Reliance Communication(RCOM) otherwise either i have to deactivate my no-[protected] or port my no to other Operator. I am sending you some snapshot for proof. Thanking and Best Regards, Arshad Imam +91 [protected] New Delhi.

HI SIR Iam balaji, My number having a problem 1.iam not able to send sms from my GSM sim 2.i was complained to your customer service but there not respond properly and my problem was not resolve My details: NAME:JOGI BALAJI MOBILE NUMBER :[protected]

Dear Sir/Madam, I am living in Gujarat Jamnagar. Address as below: - Defence Colony, Near Digjam Wollen Mill, Airforce Station-1 Road, Jamnagar 361006 There are two mobile towers nearby my home, one is just 300 mtrs away and another is just 1.5 km away. Then also I'm facing lot of network issue. Lot of network fluctuation and I'm not able to make a call for just 2 minute from inside my home. There are others service providers are here but never faced issue like network fluctuation and call drops.

Hello, I have an issue regarding verification process of reliance communications. I have recently bought a wi-fi doongle cdma and gave all the required documents to the person authorized, but there was some issue with the verification due to that my connection has been cut out. Actualy, my current address is changed recently and in the document there is a different address which is of my mother's address. But they declined my verification that I am not residing at that address, I also provided my current address's electricity bill at the time of submission of document, but they have feeded the address as mentioned on my driving licence which is of my permanent address. Now, my wi-fi has been disconnected and they are not ready to listen, I requested them to verify my current address, but they ask me to verify at the old address only, Sir, this is the very serious issue and needs your kind attention. Please check and do the needful. Thanks Ashok Gupta Permanent Address B 76 Tigri Extention New Delhi 110062 Current Address A 305A Sangam Vihar New Delhi 110062 Cell No [protected] available only after 5:30 PM on Mon to Fri and Sat and Sun all time

I Have already made this compliment lots of time to reliance in last one year now I have mail to reliance on 15/05/2015 but still I am Waiting there reply I have send Video Recording and And call recording of last one year but my compliment is not solve please see old communication and my compliment in details my mobile no - [protected] . Rohan Shinde to: RCOMAppellateauthority.[protected]@relianceada.com, [protected]@relianceada.com date: Fri, May 15, 2015 at 12:56 PM subject: Fwd: 'Reliance=[protected]' Fwd: mailed-by: gmail.com Sir/Madam, I have done lots of home work about your call center that's why I attach your old conversation I have recording your call form last 10 month I have made complaint more than 50 time in last 1 Year that your forcing me talk in Hindi your not providing me your service in Marathi I have 4 Complaint on 15/05/2015 1) I have made call 14/05/2015 About Marathi Language Selected I call on 198 and I select 1 for Marathi language but they forcing me talk in Hindi he told me please disconnect and call again and then I started to record your call I again call 198 and select Marathi he told me we cant serve in Marathi so please disconnect and call again I said What is grantee I call will connect Marathi section he only told me please call again so I call again and again in 3 rd attempt I force him I transfer my call in Marathi and Transfer called to senior and after 6 Min he disconnect my call and After that 2) Block me to call your call center After that I try lost of time you block me to call your call center I already made compliment last time you told me we are working on that I know Your are doing this intentionally This is your company policy if we cant handle customer so block it for that have Please refer Video Attach name[protected]_205320 ​​​​​ 20150514_205320.mp4 ​​ call_21-43-32_OUT_198.mp3 ​ 3) Waiting for 1 Hour I call from my another reliance sim on 9.45 I have waiting from 1 Hour your answering machine telling please stay on line your call is an important for us if you close your office you have inform us please call on morning on this time DO NOT fast FORWARD that recording see how irritating to hold phone for 1 Hour please tell me what you customer holding and serve time please lesson word and word for 1 Hour for that please refer call recording 14-05-15 4) Balance Deduction Rs.35 for Mobile No - [protected] I have Purchase new reliance Sim card and I got balance Rs.35 I dont know how was balance is now Rs. 0.16 I have use Internet balance 198 MB and I have made only 2 call for not more than 3 min so how my balance is deducted and please do not said you have only 3 days record . Please prefer my Complaint as Number arranger I already frustrated about your Service and I do not have time to record your every call and mail you please resolve my all complaint and please give your senior Officer Mobile no or Your address so I can personally meet you and give you all my one year research made for only select Marathi language If you cant server in Marathi so please Publish in your all advertise and please transfer your call center outside Maharashtra I will Understand if your call center in another state but you cant server me in Marathi in Maharashtra please explain Why ? Please see all attachment Thanks & Regards, Rohan Shinde [protected] Printing this message kills trees. Printing is a murder! Old Conversation Dear Mr. Shinde, This is with reference to your e-mail for Reliance Mobile number 959553 We regret the inconvenience. As per resolution received with Service Request ID [protected], the waiver of Rs.40.6/- was credited in your account on 12th February, 2015. We have forwarded the issue to concern department regarding your call was not connected to 198 or customer care they will respond to you shortly. Further, we have made a note of your concern regarding Customer Care staff and take this as a feedback to improve our services to meet your expectations. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Appellate Authority Maharashtra You can contact us on [protected] from Monday to Saturday excluding National/ Public Holidays between 9.30 am to 6.30 pm or write to us at RCOMAppellateauthority.[protected]@relianceada.com, with case ID of previously registered complaint at Customer Care/ Touchpoint. =========================================================================== From : [protected]@gmail.com on[protected]:13:04 ============================================================================ Madam, Your 24 hours is completed I am trying to call 198 but you block me to call 198 Why ? now you don't say we have only 3 day record I have complain on 7 feb but he told our System is down still you not solve and correct this no Rs.41 you deducted not Rs 31 my problem and WHAT ABOUT MY 2nd COMPLAINT ? Thanks & Regards, Rohan Shinde Printing this message kills trees. Printing is a murder! On Sun, Feb 8, 2015 at 5:56 PM, [protected]@relianceada.com < [protected]@relianceada.com> wrote: Dear Mr. Shinde, This is with reference to your e-mail dated February 08, 2015 for your Reliance Number [protected] . We regret the inconvenience. Your complaint has been already registered, with Service Request ID:[protected]on 2/7/2015 at 5:44:13 PM ) and the same would be resolved within 24 hours from the time complaint has been logged. Also note that as per the confirmation received from the relevant department as per the Service Request ID: [protected], the amount of Rs. 35. 8/ has been posted in your account as per GPRS usage. Further if you have any concern, kindly write to us We understand the concern and have made a note of your feedback and we assure that necessary action will be taken against this feedback. Your co-operation and patience in this regard will be highly appreciated. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Pooja Barot Officer - Customer Care Reliance Communications Limited. For further details, you may contact us via: Web-site www.rcom.co.in Email ID [protected]@relianceada.com Customer care no.(query) *333 (Chargeable at 0.50/ 3 min for speaking to Customer Care Desk) Customer care no.(request and complaint) 198 (toll free) Customer care no(any other phone) [protected]Prefix STD code with 30333333, other than four metro locations) CDMA prepaid account balance – Inquiry no. *225 (Toll free) from your Reliance Mobile From: Rohan Shinde ( rohanshindegmail.com) To: [protected]@relianceada.com ( [protected]@relianceada.com ) Date: Saturday, February 07, 2015 01:43 PM Subject: Fwd: [protected] Forwarded message[protected] From: [protected]@relianceada.com Date: Sat, Feb 7, 2015 at 6:11 PM Subject: 'Reliance=[protected]' Fwd: To: "[protected]@gmail.com" Dear Mr. Shinde, This is with reference to your e-mail dated February 07, 2015 for your Reliance Number [protected]. We regret the inconvenience. Your complaint has been already registered, with Service Request ID:[protected]on 2/7/2015 at 5:44:13 PM ) and the same would be resolved within 24 hours from the time complaint has been logged. Also note that as per the confirmation received from the relevant department as per the Service Request ID:[protected], the amount of Rs. 35. 8/ has been posted in your account as per GPRS usage. Also your complaint for unable to call on customer care, the services of your number will be unbarred within 48 hours. We understand the concern and have made a note of your feedback and we assure that necessary action will be taken against this feedback. Your co-operation and patience in this regard will be highly appreciated. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Pooja Barot Officer - Customer Care Reliance Communications Limited. For further details, you may contact us via: Web-site www.rcom.co.in Email ID [protected]@relianceada.com Customer care no.(query) *333 (Chargeable at 0.50/ 3 min for speaking to Customer Care Desk) Customer care no.(request and complaint) 198 (toll free) Customer care no(any other phone[protected]Prefix STD code with 30333333, other than four metro locations) CDMA prepaid account balance – Inquiry no. *225 (Toll free) from your Reliance Mobile From: Rohan Shinde ([protected]@gmail.com) To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Saturday, February 07, 2015 05:28 PM Subject: Fwd: Sir\Madam, This is my Second Mail I want to registered complete But you block my number so I don't make call to your call center this is nice way if you cant face you Avoid that Refer (Recording[protected] time 04.56 to 05.03) why I cant Call your Call center Other wise you make call Thanks & Regards, Rohan Shinde Printing this message kills trees. Printing is a murder! [protected] Forwarded message[protected] From: Rohan Shinde Date: Sat, Feb 7, 2015 at 1:41 PM Subject: Fwd: To: [protected]@relianceada.com Sir/Madam, I want to registered compliment MOBILE NO -[protected] compliment no[protected] Complaint no - 1 on 05/02/2014 at 9.05 When call friend there is Low balance in my phone I have Rs.34 last night and I have 15MB net balance for that I have attach Screen shot of Mobile this registered compliment no[protected] resolve 06/02/2014 and all balance refunded But now on 07/02/2015 again you deduct my balance Rs.41 when I call your call center they told me we can’t help you now our system is Down so I told me exact time your system resume otherwise I Will make call every 30min and you still have problem he told me can’t tell you I said at least SMS me because if your System will not resume within two days you again say that we can give your only keep record for last 2day It mean have to keep my call record and balance of every call so I can challenge you what kind of System is this please see screen shot of my balance and net balance (refer recording 07/02/2015 -09.05min ) Complaint no - 2 Whenever I call Your call center they Forcing to speak in Hindi for that I have Attach some recording from last Six month with date and Time 1) Today 05/02/2015 First call on 09.01 I Said speak in Marathi for that they told me you disconnect this call and redial OK Second call then When I Start This Recording they again told me you disconnect this call and redial Third call they again told me you disconnect this call and redial that time I force Please at list transfer they told we can’t transfer you can list my five recording they every time told me we can’t transfer and they transfer after I force them 2) 15/11/2014 this recording This time I call regarding my friends balance issue On this recoding your can list 06.45 (recording time) he told we can’t talk in Marathi its Company Rule he repeat that twice on 8.57 (recording time) he transfer to senior on 29.01 (recording time) I told him we can’t registered your complaint regarding Marathi language 3) 05/11/2014 First recording This time again we can’t talk in Marathi and we cant transfer also finally I Force then he transfer after 6 min he disconnect phone Second recording On 2.22 he told I can’t speak in Marathi But he understand but why cant speak in Marathi then he told we wrong deduct balance 1.36 p per call and GPRS we can take compliant and resolve this but he cant take my compliant against in language [protected] Black out day This time he speak in Marathi there issue regarding I don’t gate Sms about Black out day then he transfer senior on 7.05 (recording time) and on 39.14(recording time) he pick my phone I on hold for more than 45.min and this recording is 51.05 min then he told I cant Speak Marathi so I ask Why then he told this is senior department. This mean no one understand Marathi in senior level or there is no senior person in Marathi he force me to disconnect and redial and we can’t transfer then finally on 41.05 Suddenly he start speaking in Marathi then he told our back hand team doing work sms I am not responsible for that so I told him for me back hand team and senior it is one they not different for me. Then he only telling me this dedication is correct I told him I do not get any SMS so this black out day is for me start now so you can charge me whatever after this call there is Lost of People who do not gate black out day SMS so you can make money of whole month in one day because people not aware about black out day if you listen this recording how difficult to explain your problem in different language your senior person prove that communicating problem other and your mother tong it is very difficult that’s why I want to speak in Marathi 5) 18/10/2014 CALL STATEMENT I call for my call statement again he told me we can’t talk in Marathi when I force him why I have selected Marathi language then Suddenly he ready to listen in Marathi he said ok I can Understand but I can’t speak he do not understand then he told we can give you only information about last 3 day he is not understanding what I want finally he transfer to Senior 3.29(recording time ) and on 6.08 senior person forcing me to speak in Hindi I told him but I have selected Marathi langue at list transfer he told me we can’t transfer you disconnect this call and redial on 8.36(recording time) he again transfer and told change language he told me AAP NE DEKHA HOGA AAP NE JAB TRANFER KIYA TAB AAP KI BAT HO RAHI HE KYA MARATHI ME this means he know your policy is do not speak in Marathi if you speak in hindi so customer can’t explain better On 9.01he again transfer on 19.12 they Speak up my phone so I am on hold form last 20 min they told this will not happen again we will talk to you in Marathi but still I am facing this problem This is only call when I record there is lots of call when I didn’t record call . I just want know about your company policy about state language in call center. Do have call center in Tamil nadu there you can say Please sir talk in Hindi we can’t server you in tamil in. Kolkata there you can say Please sir talk in Hindi we can’t server you in Bengali I am ready I speak in Hindi if only when you can Transfer your call center outside Maharashtra Please respect State language I write this Mail in English because there is no people in your office to understand Marathi otherwise you take wrong meaning of word I don’t have problem with Hindi but Why not Marathi that is my problem. Waiting for your reply Me and Social Media Thanks & Regards, Rohan Shinde Printing this message kills trees. Printing is a murder! [protected] Forwarded message[protected] From: Rohan Shinde Date: Sat, Feb 7, 2015 at 1:36 PM Subject: To: Rohan Shinde ​ Screenshot_[protected].png ​​ Screenshot_[protected].png ​​ call_[protected]_198 time 09-15 min.mp3 ​​ call_[protected]_198 time-09.17 min.mp3 ​​ call[protected] time_09-04-min_OUT_198 (online-audio-converter.com).mp3 ​​ Screenshot_[protected].png ​​ Screenshot_[protected].png ​​ call[protected] time 22-32min OUT_198 (36.09).mp3 ​​ call_[protected] time 11-46min -01_OUT_198.mp3 ​​ call_[protected] time11-55-2_OUT_198.mp3 ​​ call_[protected] time19-17-min_OUT_198 (online-audio-converter.com).mp3 ​​ call_18-10-14_time -15.07 min 198 (online-audio-converter.com).mp3 ​

I have raised a request to end/close the Reliance netconnect service. My reliance net connect number is [protected]. I have raised the termination request on 7th May 2015(the customer care person informed me that it will be taken care in 7 working days). But I still get repeated calls from Reliance netconnect team to pay the bills. I did not receive any call from Reliance Netconnect call for confirmation of the termination request as promised within 7 working days(Cyna raised the ticket for closure). Request you to guide me with the right action to end this fraudulent service Termination request ID:[protected]

I live in the city called Kottayam, Kerala and for some reason wireline internet is no more available at our place. And even when it was provided we didn't have goods plans like Thunder 1099 (I checked the site and only Freedom 999 is area specific and thunder 1099 is nationwide) and was instead provided with plans that came with ridiculous prices. i want to know why the service was ceased and if you plans to restart it with Thunder 1099.

Hi I have purchased Reliance Pro 3 datacard online last week. I have submitted all my documents for activation. But when I call the customer care they say address details are not updated yet, and they are asking me to wait for 6 hours from last 24 hours whenever I call them after 6 hours. Is this the way your representatives treat the customers? Please provide me a permanent solution. MDN No [protected] Model AC3633 SKU Code CPZTRO02