Reliance Communications Complaints & Reviews

Sir, on 6Th December I charged rupees 145 in my daughter's (Soumyashree Panda) mobile bearing number [protected] but i got a message as under "Dear Customer, You account has been recharged with rupees 0.01, amount payable is rupees 145, Thank you reliance." But she didn't get any talk time balance. as a result i had to charge again rupees 110 for talk time. Immediately the matter was taken up with the shop owner who said i can't help u because my balance has been reduced u can talk to customer care. Customer care was contacted but they also could not say any thing and told we do not have any package for rupees 145 so your money is lapsed.Finding no other alternative i contacted the manager of reliance yesterday who also expressed his helplessness and advised me to make a complain online. I am therefore sending this complain for consideration. If there is no package first thing reliance should not charge the money more over in such cases atleast the nearest package that is rupees 120 could have been given back as talk time. A company like reliance should not harase its customers such a way. I therefore request you to kindly take the matter into consideration for resolving the issue.I can be contacted in mobile number [protected]. Thanking you R.N.Panda father of Soumyashree panda

Dear Team, Reliance customer care team confirmed that, Due to incorrect billing Rs.813.66 has mistakenly added. However the company can’t do any waiver, you (customer) pay the amount and the company can do a refund as soon as possible. As a customer, I’m not ready to distress one more time with reliance netconnect+ billing system. I paid the amount in advance but the service was not provided by reliance Case History : Netconnect+ number [protected] ; I was using 5 GB, 3 months advance rental plan from the day one. During July’14, I was contact the retention department and they have introduced me a new plan of 10 GB advance rental plan for Rs. 1800. My bad I was chose this connection and paid the amount on same day. I also got the confirmation that, your connection will changes to 10GB. However nothing happen. and I have contacted the customer care and they have confirmed me that, the connection was already changed to 10GB 3 months advance rental plan. But my connection got disconnected before the eligible duration and got it back I wanted to extend my plan, so I have called the retention desk and paid Rs. 1800 on Oct’14 to extend the connection. Post this; the monthly bill was generated for me. I have called around 10 times and spent around 7 Hrs of my time and spend around Rs.300 for mobile bill (talking to the customer care). But every time I’m getting different answers from different agents. As per their advice, I visited reliance outlet and they have confirmed me that I have to contact customer care again. First level discussion, seniors, Special desk, Retention desk – You name the team. I spoke. But no solution. Few agents are mentioned, As per our system as per our system, You have not paid the amount  hahaha … I was paid the amount and but not availing benefits and asking reliance team confirm me the meaning of customer services. There is a wrong billing occurred [protected] – Complainant no for Waiver [protected] – Complainant no for connection reactivation Sample Interaction id – [protected] – I have many like this id. I will wait and if no responses then try to attempt some other way-out to get my issue resolved. Regards, Ram

I have not given any service request, still reliance has deducted VAS charges from my account. I spoke to the call centre executive Sandeep Kherade and he did not registered my complaint. Credit all the VAS charges back into my account which has been deducted in the last 6 months asap. Regards, Dipesh Savla.

My balance was deducted on 11/12/14 of Rs 350 (approx) and was said that it will be credited to your account within 6 hours and its 15/12/14 and no balance is been received. Senior exective are saying its still under process we cant do any thing. No Reply Via mail on this topic. No exective is ready to resolve problem. I complained nearly 17 Times. Its really shame for reliance company. Reliance make profit by deduting unnecessary balance from its customer...thats the fact.All told me not to take reliance but its totally my fault.If i call customer care regarding any deduction then its ok otherwise they say "SORRY SIR WE DONT HAVE DATA MORE THEN 3 DAYS"...ITS YOUR FAULT. Relaince deduct lots of money... SHAME ON YOU AND YOUR SENIOR EXECTIVES AND SERVICES. AND YOUR EXECTIVES DONT HAVE MANNERS HOW TO TREAT THE CUSTOMERS.. RELIANCE NO- [protected]

Today from my account Rs 1 is deducted for VAS video store and your customer care is not picking up the phone. My no .is [protected]. Please refund it and deactivate the service. this is not the first time almost daily it happens that RCOM deducts the money for any service. Why are troubling the customers without any reason .Do you want us to switch to other networks?????

Dear sir/madam I am having rel. number as [protected]. on 11/12/2014 a message came at 11.18pm as rs.10 charged for vas techzone smss. on 13/12/2014 at 9.19pm rs 5 charged for same reason. i have told to sales excutive that i have not activated any offers through mobile. He told me that u are asking after 4 days (i.e on 15/12/2014), but have to ask with in 3 days. so rs 10 can not refund. and rs 5(second) can be refund. and he refunded also. but again on 15/12/2014 7.17pm again rs 5 charged. again on 16/12/2014 morning a had a conversation with sales excutive. but of no use. Can u please help in this issue. how long i have to pay amount to reliance with out using any services. Thanks and Regards, Bhaskarrao. Thalluri [protected](idea)

Dear Sir : Mai picle ek saal se Reliance Postpaid Connection jika no. [protected] h Use kr raha hun aur mene kbhi bhi koi bhi bill due date k bad jma nhi kiya ha humesha under date hi bill pay krta hun aur na hi koi bill mere due ha aur har bar mera bill 700 ke as pass ata ha 599 ka palan activate hai jime reliance to reliance all india free hai but es bar mere pas msg aya hai ki mere bill ki credit limit 2000 hai aur mai abhi tak 1900 somthing Rs due ho gaye hai aur mai usme kuch pyment jma kra dun warna meri outgoing bard kr di jayegi but sir mene to etna use kiya hi nhi hai ye company ka koi tachnical falt hai so pls es amount ko check krke mere bill ki rashi ko kam karne ki kripa kren Thax Manazir Husain Khan [protected] [protected] [protected]

Dear sir I got message from reliance that on recharge of Rs.282 give 6 GB data with 90 days validity .so I recharge from 282 I got two message first it(Enjoy 6 GB of 2G Data & voice tariff of 1p/sec for 90 days. Reliance.)and second is ( Congratulation! MBBP282_2G has been successfully activated on your phone.Thank You.RelianceReliance) I have not got any data So kindly solve this soon.customer also not pick up my call . havegotidhavegot

sir/madam I am using RELIANCE mobile network.Company is deducting charges for the unwanted services that I have not applied for. I am trying to contact custmer service care for deactivation of that saervice but they are not talking to me.please take necessary action HEMANT JINDAL MOBILE NO [protected]

I have ported to reliance last week because of its new promotional offers in kerala, yesterday I did a recharge pack of 198 which offer 36000 local seconds, I confirmed it by dealer before recharge, but after that I realised that the porting to reliance was a wrong decision, They are deducting as minutes pack even a 10 sec call, I callled cc again & raised complaint but the irresponsible executive didn't give me an explanation, he only said that it 'll charge as minutes pack ! then I asked him y do the company promoting the pack as a 36000 sec pack instead of 600 minutes pack? no reply & he hangup the phone, still I didn't get a positive response, please everybody be aware of their fraudulent offers don't choose reliance.

my no. is [protected] daily some vas are activated and deduct my bal. and when i call to customer care there is no one to answer my call they say our executor will answer u shortly butno one answer i call abot 100 of tym but no answer please improve ur customer care service...it is toooooo bad

Dear Sir/ mam,

we bought wireless phone[protected] Relationship number:[protected] we asked reliance to
increase credit limit, but they replied like only after deposit, credit limit
can be increased. Also we don’t get our bills properly to our mailing address.
So please cancel service with immediate effect.

I have a complain against Gajanan for cheating, abating, false promise, carelessness and keeping customer in dark while selling a RELIANCE COMMUNICATION Broadband connection. Dec 1st 2014 -Gajanan from Reliance collected documents with Check (Receipt No [protected]) for a Broadband connection with phone line. - He promised to provide modem and phone instrument. - He promised to provide the connection next day or latest day after tomorrow.- He also confirmed that he will come for the installation Dec 2nd 2014 - No activation yet. I called him late evening. He said some delay and would be done next day. Dec 3rd 2014- No connection. I called him. He said he needs more time. - I told him to AT LEAST call and inform if there is delay.- I was very upset that HE DOES NOT EVEN BOTHER TO CALL CUSTOMER. Dec 4th- No call from any body to update on the status.- I called Gajanan who DID NOT PICK UP THE PHONE Dec 5th- Check encashed. No call from Gajanan as if he does not bother. HE DID NOT EVEN PICK UP MY CALL. Dec 6th- I called Ashish (who I first contacted on Dec 1st for a new connection) and updated him that connection is pending. He was surprised. He promised to do first thing in the morning. After several phone call and WHEN I LITERALLY SCREAMED, he came in the afternoon and just laid the wire. He left without connection and said he will come in an hour. Dec 7th- No connection and no response. Dec 8th- I called and literally pushed to install the service.- After several phone calls, Ashish came with Prakash tried to start but did not succeed. He said some problem.- Both of them left without the service being started.- Prakash was rude and was not responding properly and was little careless. - They did not bring the phone instrument.- When I asked for the phone instrument, Ashish told that they have left in Viman Nagar and will come in 2 hours and left.Both Ashish & Prakash was giving vague answers.- They left without installing the connection. Dec 9th- No response either from Gajanan/Ashish.Contacted customer care, cancelled the request for connection. Dec 10th- Response from customer service to reconsider my decision and they promised to check and respond. Dec 15th -No response from customer service Gajanan calls to check the status. SUMMARY OF CASE- No connection was provided as promised. No phone instrument was provided as promised.Not a single call from any body updating on delay in connection. Not a single call from Gajanan who made many promises while selling the connection.Many follow up calls made to to start the service.Does not pick up phone calls.Gave many promises to start the service and kept us waiting. It is so sad that sales people like Gajanan from reliance are so IRRESPONSIBLE and does not care the customer. There are many false promises made in the process.RELIANCE, such a LARGE AND PROFESSIONAL COMPANY that people know but the name is being spoiled by few people like GAJANAN AND ASHISH. I request the company to look in to the matter and take serious action against these people for CHEATING, FALSE PROMISE, LYING.Note: While I have sent an email on 9th to cancel the new connection request, Neither I have received any communication regarding the same nor my money is refunded. I also request my money to be refunded at the earliest.

sir my mobile number is [protected] my name is Kamal Kumar, sir my number is deactivate by your service reason that my address verification is not done but sir nobody come at my house to verify my address and now I face many problems without my mobile number plz take a strict action for this problem I am waiting for your reply. my ultimate number is [protected] plz help me, again I submit documents at your reliance outlet plz done the verification quickly I cant wait for this

Sir i am shashank mishra from bilaspur (cg) My no - [protected] I had rs 120 i shocked todey when i checked my balance it was rs 19 only my rs 100 is rob by reliance and i call custmorcare where mr GOVIND mis behaved with me. Please sir solved my problem ( my other mo no is [protected] ) thankq

I HAVE RECHARGED FOR RS 16 WHATSAPP PACK FROM RELIANCE RCOM WEBSITE BUT YET PACK BENEFIT NOT ACTIVATE IN MY MOBILE NO. [protected], I MADE COMPLAIN TO THEM BUT NO RESOLUTION, ALSO WHILE I CALL 198 REGARDING THIS COMPLAINT TO RELIANCE COSTOMER CARE THEY DISCONNECT THE PHONE WITHOUT LISTEN TO MY PROBLEM.

My number is [protected].i have data balance in my sim card.still from the last three days whenever I surf the internet my main balance is deducted.the call center people are saying for the last 3 days that the system is down.please solve my problem at the earliest.thanks.

Dear Sir/Madam, I am Nitin Bahuguna. I took new reliance pre-paid SIM card connection. But, today I lost my reliance GSM (Samsung GT C3010 handset) at somewhere. Could you please immediately block my Mobile no. [protected]. Please update me once you will blocked it. Thanks Nitin Bahuguna Mob: [protected]

I was using reliance datacard with number : [protected] and have terminated this card with all payments made completely. I've been repeatedly receving emails for outstanding payment demand from ADV AMIT KULKARNI (B.S.L.LL.B). WITHOUT PREJUDICE Ref No:- xxxxxxxxxxxxxxxxxxxxxxxxxxx Name :- MR SHAISHAV SHAH Address: – xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Subject:- Demand Notice for Recovery of Outstanding Dues Account ID – xxxxxxxxxxxxxxxxxxx E-mail ID - xxxxxxxxxxxxxxxxxxxxxx Dear Sir/Madam, M/s. Reliance communication Limited (hereinafter referred to as reliance broadband), which is a Company registered under the Companies Act, 1956 and having its Legal Office at pratik associates b2/3 new freinds soc near kinara hotel kothrud pune 411038 serve you this notice of demand, the contents whereof you may note as detailed herein below- 1. Reliance communication Limited is a leading Unified Access Service Provider in India and provides various Telecom and other services in various telecom circle in India by virtue of Licenses granted by Department of Telecommunications (DoT), Government of India. 2. A connection was allotted and sanctioned to you on your request on a duly executed Customer Application Form and other related forms/documents ("Agreement" hereinafter). The aforesaid connection and account ID was allotted to you. You availed best of the service/s provided by Reliance communication (Maharashtra) Limited after activation of the said connection. 3. As per the terms of the Agreement, you were under an obligation inter-alia to make payments of the periodic bills raised by Reliance communication (Maharashtra) Limited upon you in respect of the availed services. However, inspite of the receipt of the said bills, you have grossly failed to make the due payment in time. Due to the non-payment of your legitimate dues, Reliance communication (Maharashtra) Limited was compelled to bar/suspend/disconnect your aforesaid connection. We, therefore, call upon you on behalf of Reliance communication (Maharashtra) Limited to pay the outstanding amount of Rs.1137 /. within three (3) days of the receipt of this notice, failing which Reliance communication (Maharashtra) Limited, shall be constrained to initiate appropriate legal proceedings against you at your absolute costs, risk and consequences. This notice shall stand withdrawn soon after your payment is realized by our company, as mentioned herein above. Please ignore this notice if you have already done the payments. In case of any queries, please contact Mr vinayak -[protected] employee of our Authorized Collection Agency M/s Pratik Associate (Monday to Saturday Between 10 am to 6 pm) ====================================================================== I have been communicating with them and I have at least 10 responses from dfferent people from reliance com mentioning that no outstanding pending and my datacard has been terminated. Eventhough I am repeatedly receiving demand emails as above. Please see some of responses from reliance com. [protected][protected][protected]Response #[protected][protected] Netconnect.[protected]@relianceada.com Nov 23 to me Dear Shaishav, This is with reference to your e-mail dated November 22, 2014 for your Reliance Netconnect+ number [protected]. We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations. We have checked and verified in our records, the services of your number are terminated. The payment of Rs.1896/- made on[protected] is successfully updated in our records. Currently, there is no outstanding amount in your account. If still you are getting e-mails of outstanding amount, we request you to send us screen shot of web page for further assistance. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Sakshi Mankawale Officer - Customer Care Reliance Communications Limited [protected][protected][protected] Response #[protected][protected]-- Netconnect.[protected]@relianceada.com Nov 17 to me Dear Shaishav, This is with reference to your e-mail dated November 16, 2014 for your Reliance Netconnect+ number [protected]. We regret the inconvenience. As per the details checked and verified in our records, the services of your account are terminated. Kindly note that as your number get terminated, there is no bill generated in your name and you will not get bill. Currently, there is no outstanding amount reflecting in your account. Regards, Aparajita Sahoo Officer - Customer Care Reliance Communications Limited [protected][protected]---Response #[protected][protected]------ Rcomappellateauthority.[protected]@relianceada.com AttachmentsNov 18 to me Dear Customer, This is with reference to your e-mail for Reliance Netconnect+ number [protected]. We regret the inconvenience. As per the details checked and verified in our records, the services of your number are terminated. Kindly note that the payment of Rs.1896/- was successfully updated in our records on[protected]. Currently, there is no outstanding amount reflecting in your account. Thank you for choosing Reliance. Regards, Appellate Authority Maharashtra [protected][protected]----- Response #[protected][protected] Netconnect.[protected]@relianceada.com Nov 12 to me Dear Shaishav, This is with reference to your e-mail dated November 11, 2014 for your Reliance Netconnect+ number [protected]. As per the details checked and verified in our records, the services of your account are terminated. Currently, there is no outstanding amount reflecting in your account. Regards, Aparajita Sahoo Officer - Customer Care Reliance Communications Limited [protected][protected]------- Response #[protected][protected] Netconnect.[protected]@relianceada.com AttachmentsNov 10 to me Dear Customer, This is with reference to your e-mail dated november 09, 2014 for your Reliance Netconnect+ number [protected]. Kindly note that service of your number is terminated. As per the details checked and verified in our records, the payment of Rs. 1896 /- is updated successfully on[protected] Currently, there is no outstanding amount reflecting in your account. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Shashank Ghone Officer - Customer Care Reliance Communications Limited. [protected][protected]-------- Response #[protected][protected] Netconnect.[protected]@relianceada.com Nov 24 to me Dear Customer, This is with reference to your e-mail dated November 24, 2014 for your Reliance Netconnect+ number [protected]. We regret the inconvenience. We have taken up your issue and will get it resolved on priority. Once the mentioned issue is resolved, we will notify you via E-mail. We request your co-operation in this regard. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Padma Narapollu Officer - Customer Care Reliance Communications Limited [protected][protected][protected][protected][protected][protected] I have many more such responses in my mailbox. After repetedly asking them, each of them saying same thing as mentioned above but no one cares of making sure no such emails are sent to customer. Request reliance authorities to resolve this issue on highest priority. Thanks, Shaishav Shah

I m using my reliance no. [protected] from last 3 months. And i m really disappointed with the service of this company. The executive whatever say i do exactly like that, but they didn't help me once.they were making fool of me. When i called them back they transfer call to other person after that to another person. This company cut my 8gb data. I forget that after that they cut approximately 150 rs of my balance. Then for this complaint i called them many times and every time they cut my call. Really shameful for reliance communications. I ll say that the customer care of this company is worst. Thats why they cant compeit to other companies like Vodafone and airtel. And reliance is down in the telecom market.