Reliance Communications Complaints & Reviews

Realiancebroadband is cheater, please don't take the connection.
First of all they cheated me at the time of connection .I asked for a thunder 699plan they given me a thunder 749 plan when i called customer care they said the plan has been discontinued.
The guy who came to give me the connection he said the connection is free for 10 days but they charged me for a whole month even if i used it for 10 days.Even the executive came after 2 days by saying i have to pay him 300rs., i don't know for what reason.
Now the connection gets frequently disconnected when i call customer care they will say they will sove within 24hrs which never hppened in last 3months.
My connection was not working for 8days when i call customer care they said they have server problem so the will pass a waiver now they are saying there manager's decided not to pass waiver so won't give waiver, i dont know how its happening.There manager's are your boss for you if take the connection.

Conclusion is reliance is the worst ever connection i have evr had in my life.They are cheater, once you take the connection they will rule on you they will simply make you pay whole bunch of money without any reason.There customer service is the worst ever i saw, they actually don't know how to talk.
Lastly its a request to all indians that please please don't ever take a reliance connection they are the worst, cheaters.

My customer id is[protected], santosh, cheater reliance please call me if have same or think i am wrong.

Hi, I had given my document (ID Proof & Installation Amount Cheque-Rs1500) to Mr (Roshan [protected]) for new Broad Band Net Connection. It is just setup the wire but installation is still pending form 30-Sep-2014. We have called multiple time to Roshan & Installation Team Member –Manish([protected]) but still problem has not resolved. They way talking of both the person is very harsh. I did not understanding what kind of staff reliance have they don’t have manner to talk with the customer and what kind of services provided by reliance. I am expecting immediate action on these two stupid gusy. Thanks Mahesh Gupta Mob-[protected]

I was using reliance Netconnect+ Data Card (No.[protected]) for almost 3 years. Due to personal reasons, the data card was no longer required by me. I, therefore, had submitted my request for termination of my Reliance Netconnect+ Services on 20th July vide Service Request No.[protected] followed by various reminders vide Service request No.[protected],[protected] and last reminder on 29.09.2014 followed by a personal visit to their Reliance Customer Centre in Dharampura Bazar Patiala on 01.10.2014.

Despite of my request for termination on 20th July, 2014, M/s Reliance Communication had generated two invoices for the month of August and September 2014, which can not be considered as valid invoices, as i was not availing the Services (can be verified from my data usage for the month of August and September) and have already submitted my request for termination on 20th July 2014.

I have been continuously receiving calls from Reliance Call Centre Executives regarding the payment of the invoices. During one of those telecons, the customer care executive told me that my number is still Active and had not been terminated yet and therefore recorded my feedback for necessary action at their end but still the matter is pending from their side and I am still receiving the calls for payment.

The request for termination was originated on 20th July and it is now more than 2 months that the request is still pending for the action to be taken by M/s reliance Communication.

Hello, I am fed up of talking to people and saying that my broadband connection is not working since last 12 days. Every time you guys commit fake promises that the connection will start working in couple of days. It seems to me that you guys don't work for you company but you are working just to get paid for nothing. Guys if you can't provide good services, you should not make fool of others. Now I have the only option to cancel this broadband connection and look for another option. But let me tell you people, it is not good for your company's reputation. Last time I received an email from you stating that I would get response from your end in 1 business day but I haven't received any assistance from so far. I would ask you either to fix this problem or remove your Internet connection from my house. Complain no. CNM[protected] Customer ID:[protected] Regards, Rajiv [protected]/ [protected]

Rs. 10 has been deducted from my prepaid a/c a VAS charges which i don't know how it is activated.This incident had occurred earlier also in which i had to lost Rs.30, i complained to customer care on dated[protected] but nobody give me any solution. My number is [protected].

Since last 20 Days may Connection is ot working and i m regulkarly callig reliance care People on[protected] but no one receving calls. Before 05/10/2014 they were receving calls but at that time their system was under upgradation and i dont knw which system takes 10-15 Days to updrate?? I have realy done big mistek by ussing Relince Ladline. regards karan Khatri [protected]

HI, This is reference to the number [protected] I' m using internet in mobile . In that application /web in bottom Advertising will come and if we touch the screen advertising pop up the money is deducted from main balance and it will never ask for confirmation. In my case advertising appears and i didn ' t touch the ad and then too money is deducted from main balance and it will never ask for confirmation. My money is deducted from main balance when ever advertising is appearing( and i didn ' t clicked or touched also ) Why the advertising is not asking confirmation? This is a serious offence from all mobile service provider and advertising company. Now in Aircel it is continuously happening . On 9th oct 2014 and on 9th oct I visited some website and i didn' t clicked any ads and my amount was deducted without my confirmation/consent. on the same day i visited some website but the website went down and aircel will redirect website there vas website deducted my balance ( Total 100 Rs was deducted from my balance ) . I have tried to contact customer care, but they are not responding my calls properly and neglecting I demand the Mobile service provider why are you not giving confirmation option for customer while activating the advertising ? Regards, Sonu [protected]

Dear Sir,
I want to inform you that today on date 9 oct 2014, time-1:10 pm, my mobile no-[protected] approx 30 RS is deducted by reliance for the reason net uses ...but i have already net pack is available.
so check it and return back this ammount on my this number.


Neeraj Kumar
Mob.- [protected]

Dear Sir/Mam, This is to update you that following with Reliance communication Team from past 3 months for refunded of my advanced deposit at the time of post paid connection registration. But till date there is no any response from Reliance Team. Please let me know further action on raised concern. Regards, Niraj Kumar Sinha

FOLLOWING IS MY EMAIL SENT TO YOU ON 12TH SEPTEMBER.. But THERE HAS STILL BEEN NO REPLY FROM YOUR SIDE.. >>>> HELLOOOO!! IS ANYBODY OUT THERE? SINCE 1st AUGUST I HAVE BEEN FACING PROBLEMS.. WITH RELIANCE! That is since my first day of Reliance Broadband internet connection (which actually started only on Aug 16th..!) RIGHT NOW I HAVE PAID EXTRA MONEY AND FEEL VERY CHEATED BY THE WHOLE DEAL I have registered numerous complaints and made many phone calls.. BUT TILL TODAY THERE IS NO CLARITY FROM YOUR SIDE THE LATEST BEING MY CONVERSATION WITH ABHISHEK ON SOME STRANGE SECRETARIAT OFFICE NUMBER[protected] It is really pathetic that the above number is not toll free! Anyways pls check out this number ABHISHEK gave me[protected] AND ALSO PLS HAVE A LOOK AT THIS COMPLAINT NUMBER[protected] OR Customer complaint interactive id no[protected] nilesh on 8/9/14 BUT STILL - LET ME EXPLAIN ONCE AND FOR ALL - Around the 1st week of July. YOUR REPRESENTATIVE MR. JAISWAL contacted me when I inquired about Reliance Internet on JustDial I told him that I am interested in the offer. However I would need the connection to be starting only from 1Aug onwards. At which he advised me to keep the all the wiring, modem (installation) ready, before I left town on 11th July. Our plan/deal was on that when I arrived on Aug 1st I would be able to get my internet started, by making a simple phone call to him, Mr. Jaiswal. Within half an hour he would give me the login usernumber and password. Since it seemed very convenient to me (naively) ON 10th July, (10/07/14), Before I left, I paid Rs: 1548 by cheque. Now when I came back on Aug1st and tried to call him he JUST WOULD NOT PICK UP THE PHONE! The few times he picked up the phone, he simply reassured me that he would drop in and check out but he never landed up.. WHAT WAS EVEN MORE FRUSTRATING WAS your HELPLINE IVR THE FIRST TIME I GOT THRU ON[protected] I HAD TO WAIT FOR ALMOST 40 MINUTES! And they said that: I have to contact Mr. Jaiswal and only he can help me out..! THIS WENT ON TILL AUG 16th..! AND IT WAS ONLY BECAUSE I AND MY SPOUSE WERE ABLE TO CALL UP KOPAR KHAIRANE OFFICE AND SPEAK TO Ms. Bharkha! By that time I had lost it and I formally apologise to Ms Bharka for blurting out a couple of profanities. Anyways thanks to her.. MR. JAISWAL FINALLY SHOWED only to realise that the wire was cut.. Again it was like "Sir kal karunga, etc, etc" But we would have none of it and FINALLY AT 7PM. on Aug16th the internet actually started! BUT BARELY 15 DAYS LATER.. ON 1ST SEPT.. MY INTERNET WAS AGAIN CUT! I was informed that I have to pay Rs.932! AGAIN MR JAISWAL AFTER TELLING ME THAT HE WILL LOOK INTO THE MATTER ON 1ST GOT BACK TO ME ONLY ON THE 4TH OR 5TH AND SAID THAT YES.. I HAD TO PAY THE 932! AND SPEAK TO THE IVR OR EMAIL!!! NOW EVEN AFTER PAYING THE 932 ON 6TH SEPT! IT WAS DOWN ON THE 7TH AND ONLY RESTARTED ON THE 8TH! That was again only after calling Abhishek on the Secretary number.. RIGHT NOW NY CONNECTION IS WORKING..! BUT I WOULD REALLY LIKE SOME CLARITY ON MY BILL. LET ME RECAP THE BILL QUESTION TO YOU: MY CONNECTION STARTED ON 16TH AUG.. I paid 1548/- the break up was explained as 799 installation charges & 749 for and 1 month of internet. so in effect i should have had no problems till 15th Sept But on 1st Sept the connection was cut for non-payment CONNECTION AGAIN STARTED ONLY ON 6TH Sept. WHEN I WAS FORCED TO PAY MORE MONEY Rs.924 (I paid Rs1000 online from HDFC). The next day again there was no internet!!! Internet started from 8th! Anyways now my internet is working BUT I AM ONLY KEEPING MY FINGERS CROSSED! CAN SOMEBODY RESPONSIBLE PLS CALL ME AND SORT OUT MY BILL! Also, IF YOUR IVR PEOPLE ADMIT THEY THEY CANNOT SPEAK ENGLISH, THEN WHY ARE YOU GIVING US AN ENGLISH LANGUAGE OPTION! some of them even VERY RUDE AND REFUSED TO SPEAK IN ENGLISH even after I repeatedly explained and apologised for my Hindi being weak. Someone name, Surichi or Richi from RETENTION dept WAS ESPECIALLY RUDE AND HUNG UP ON ME when she had no answer for my bill queries Whats funny about it was that she actually started off by responding to my complain and sort of apologising on behalf of Reliance... HAHAHA This is like the worst customer service ever. I wished I had recorded that conversation and put it on youtube.! Anyways.. Kindly ensure that whoever calls me from Reliance is conversant in English. AWAITING YOUR RESPONSE CYRUS KHAMBATA [protected]

Date:[protected] I have broadband connection of Reliance Communication at Rajkot, Gujarat. My Internet is not working from[protected]. i registered my complaint in reliance call center(no.[protected] . also registered complaint to higher authorities of company. and also registered complaint to local authorities and they told me that we will solve it in 24 hours but today 1 month is over and they told me same thing we will solve it in 24 hours.

I'm Sriram Subramanian a resident of Dombivli. Today, I came across the WhatsApp plan from Reliance from their website. I decided to activate this plan. So, I sent a message accordingly and everything was done within 10 minutes. When I'm connecting using the Data connection, every single time there is a deduction of 10 paisa. This happens every single time when I'm switching off my data connection and switching back on to use WhatsApp. Without wasting a single minute, I called up their Customer care and they told me downloading of stuff and first time connection charges are 10 paisa. Which means that whenever I'm connecting and using WhatsApp there will be a deduction, which is not mentioned on their website. This is unfair to all the customers and Reliance is cheating customers by this method. If it was mentioned on their website, I would not have made the mistake of wasting my 16 rupees. Now, I demand a refund of my 16 rupees. I'm cheated by Reliance and now I'm going to be porting to some other network who does not offer fake promises like this one. Mobile No:- [protected] Area or Circle:- Mumbai

My service is terminated without any intimation.i have paid bill amount also.this is very disappointing. earlier it was not working from may to August due to some technical issues at your end. But later in October it starts working and I am using it since then and paid the bill .

My old sim get corrupted and its not working any more, i need a new sim. Since 1 week my number([protected]) is switch off since Blank sim not at available at any reliance stores. I have visited 5 outlets(Uttam Nagar, District center, Tagore Garden, Kalkaji, Sagar pur) each 3 times in last week but get same reply that "No SIM available. Nor they tell when it gonna be available. I have never seen such a disrespectful reply from any stores except the reliance store. Your services really disappointed me.

I am Pankaj Kadwadkar, resident of Belgaum city.My complaint is regarding the non -refund of my advance payment for the data card bearing number [protected]. The payment of Rs. 1350/- was made against the data card no [protected] on 28th jan 2014 at Reliance webworld, kirloskar Road Belgaum. The payment was made through Debit Card and the amount of Rs. 1350/- was deducted from my account.Bill copy was given to me which was signed by ANAND VICHARE. This was for 3 months rental plan which was paid in advance. I got repeated calls from Reliance saying that plan was not activated in Feb & March 1st week. Since I was out of station, I made an online payment on Mar 19 for all the due amount(Rs 1650+/-) . Thereafter, plan became active but I was never refunded the payment made in Jan (Rs. 1350/-). I followed up with Reliance Webworld, Belgaum but to no avail and to this day I am not able to get the refund.I have visited Reliance Webworld around 20 times but no one is attending sincerely to my request. I am still following up with reliance webworld, Belgaum but there is no response from their end and my Plan is still not activated. I would request Relaince Webworld to refund my amount at the earliest. Regards, Pankaj [protected]

I have Registered complain on 25/09/2014 10:20:31 am with Service request ID:UCS47291615 and I was told it will be resolved within 15 working days from the complaint date then why again new service request id[protected] is Created. Please terminate my connection as 15 days are over.I will not pay any bill from hereafter and if reliance send me any bill for data card

THROUGH KANCHIPURAM RELIANCE STORE IN TAMIL NADU TWICE I APPLIED FOR PORTING MY CDMA TO GSM, [protected]. BUT NO ACTION WAS TAKEN. I WAS CHARGED 100 RUPEES FOR THE PROCESS. TWICE I GAVE MY PHOTOS OF TWO COPIES EACH TIME. I PRODUCED PHOTO IDENTITY PROOF. IN MEAN TIME OFTEN I WENT TO THE STORE AND ENQUIRED. THEY DID NOT GIVE SATISFACTORY ANSWERS. NOW MY NUMBER IS NOT WORKING. WHEN I CONTACTED 198 THE CUSTOMER CARE I WAS TOLD TO CONTACT *333 SECOND TIME I WAS TOLD TO CONTACT *222. THE REPRESENTATIVES IN CUSTOMER CARE WANTEDLY HARRASSING ME FOR I INSISTED TO SOLVE THE PROBLEMS PROPERLY. I CAN BE CONTACTED WITH MY ALTERNATE NUMBER [protected].

Respected Sir, Iam Alwin I took reliance postpaid connection for Rs-150 Plan for the mobile number ([protected]), but I got a sms that my plan is Rs 279 so i asked them to disconnect my connection on 15th July 2014, there customer executive told me that I will get disconnected in a week and they sent me bill for a month and I paid Rs 279 Inspite of speaking to their Customer care executive, And I was not using that sim from 25th July, And still they are sending the bill for the connection which Iam not using so Please take necessary action against them Note:- I very clearly told their customer care executive and their reliance outlet person that I am without a job I won't able to pay the bill.

Dear sir... Mene 68 ka recharge karwaya han.. Apne phone me or mere phone se 1 mint baat karne ke 3 gune charges cut ho rhe han.I meen agar me kisi se 10 second bhi baat karooo ga ..To mere phone se 180..Second ke charging lagti han mene aapke customer care complain bhi note karwayii thi..Mere mob..No..[protected] han or .Meri service request no...[protected].. Or meri problam ko solve nhi kiya han...Aapke customer care walo ne or meri complain ko band kar diya han...Or meri koi solution bhi nhi kiya han...Or ...Pata nhi kya kiya huya han...Me aapke pass 198 par bhi call nhi kar pa rha hu...Unhone apni traf se mere num..Bhi block kar diya han...Taki me 198 par dobara call na kar sakoo... So please sir mere aapse request ahn..Mer meri problam ka jaldi se jalid solve karoooo

Thanksss

Hi,

My self is Suril Patel. I have wireline broadband connection at my home. My User ID is[protected].

Since friday 29th August, my net was not working. after lots of follow up with your company, It get started working now from 17/09/2014 evening 8:00 PM.

Followings are details of followups I did for this issue .

1) Complain via mail on 2nd September via request id[protected].

2) Complain via Gujarat appellate no [protected] via request id[protected].

3) Complain to West Gujarat appellate via email on RCOMWireline.[protected]@relianceada.com.

4) Trouble ticket no CNM[protected]

5) Further follow up with Gujarat appellate on call and Intimated billing refund to customer care via email "Reliance=[protected]"

6) Follow up at local reliance office at Ahmedabad

As I was not able to use your broadband service during this period (29th August to 17th September 2014), I wanted refund/concession in my next billing cycle for these days when i faced internet issues.

I sent mail to [protected]@relianceada.com just after my net started working fine for the same but I didn't receive any reply from you.

This month I got bill and surprisingly there was no waiver given to me.

I wrote mail to customer care via service request ID[protected] which was closed without any answer or action. I contacted gujarat appellate and they opened new ticket with ID[protected].

Now I got SMS on my mobile that AS PER PROCESS WAIVER CAN NOT BE PROVIDED.

What is this? What is process? I was clearly told in official mail communication that I will be given waiver for all days where my internet was not working.

I have everything in writer communication with reliance broadband customer care service.

This is very frustrating and false promising. First I was told that I will be given waiver and now I am communicated that NOT APPLICABLE AS PER PROCESS.

WHAT KIND OF PROCESS IT IS?

Everytime I try to contact customer care via toll free no it's keep busy and busy.. no one is picking up call..

I hope that by writing my complain here I will be given justice.

Thanks,
Suril Patel
(Contact No - [protected])