Reliance Communications Complaints & Reviews

sir,
i am pavankumar mehta having reliance cdma cell phone number [protected]. company has wrongly deducted RS 30/- for missed call alert service which i have not subscribed.they are saying that i have started this service by sending them an sms which i have not sent as per my message detail on the cell phone. such amount were deducted by the company in the past but on complaining they used to refund the balance. this is third time that they have deducted the amount.also as per TRAI recent notification double confirmation is essential for starting value added service. detail of notification is as follows
Telecom operators have to take double confirmation from consumers before activating value added services (VAS) and must complete deactivation requests in four hours, sectoral regulator Trai said.
Activation of VAS by service providers has been a cause of customer complaints and was a major worry for Trai as well. Issuing new stringent guidelines for VAS, Trai said: "The service provider has to provide a system which takes a second consent from the customer before providing a value added service through any means, " the Telecom Regulatory Authority of India (Trai) said in a statement on 10/07/2013

Dear Reliance, here i am not worrying about the spellings and compositions of all the sentence bt i know it is understandable! I am using Reliance for like 6-7 Years now. and Like so many of your other Reliance user I am also facing some similar problems! which for some reason no one is going in court for. like illegal balance deduction.. each time when this happens we all hear from your customer care representative that SOME ONE IN YOUR HOME OR KIDS may have pressed any button.. let's be honest me and you both know that's a lie.. but i get it.. this is Reliance's way to earn some good money. like the way all the tariffs gone to 28days only so in an annual cycle you got one month.. so now you have a year with 13months! YEEEE!! cheers!!! :P anyways.. now.. let's talk about my COMPLAINT(s).. Complaint no A. There one time i received VAS deduction more than 3-4 time in a SAME day which lead my balance 3rsx4 times = -12 INR. seems too cheap to go in court for..isn't!? i called customer care.. they answered.. but that call was funny.. call was connected but no one was talking.. i heard "abay!! 4 anday (eggs) ka omlate bana aur chai de waha ja ker..." the accent was like it was a SARDAR then that person answered. in a professional way like he just came from HOWARD UNIVERSITY .. asked very nicely.. "Welcome to Reliance how may i help u!!" i was feeling like stand up and clap for the institute where he studied abt CALL CENTER ! i asked about my VAS deduction, So he put me on hold.. probably looking in the "Excuse book reference powered by RELIANCE" and he said, "Sir you subscribed for a Daily Jokes Service..." I said, "no i didn't and if i did why i didn't receive any jokes yet" he replied, "hmmm! so how can i help you" I said, "I want refund and i didn't activated any service YOU KNOW IT...so plz don't freak me out.." he replied after 1-2 min, "ok! sir your 12rs has been refunded in ur account thanks for calling in reliance.." then he ran away so quick..although there was nothing else i had to ask but i understand that HIS EGGS were ON GAS!! Complaint no B. that above one was not so much of a complain but hold on.. you would know why i told you about this. now... even after this i still VERY VERY VERY OFTEN receive those 3 rs VAS Deduction with the Test Msg as well. but i ignored it.. then i installed RELIANCE INSTANT CARE app in my android mobile after this when again i got that VAS txt.. i checked in that app "NO VAS SERVICE SUBSCRIBED" now can you tell me HOW? & WHY?.. this is clearly that i caught your service based deduction Red handed. so if you app doesn't show any VAS service then why the hell i am keep suffering those deductions and even if i did subscribe like you say SOME KIDS may have press any key...yabi daba aabaa!! WHY I DON'T GET ANY SMS from that service.. i mean what kinda service i activated that i don't even know or i get any jokes, tips or anything. i mean this time that customer care person said that i activated JOBS notification! i mean i am a business man why the hell i would look for a job. so.. in this section i cleared that I was keep getting text but your own app and ME we both know that i didn't subscribe for any service. Complaint no C. (I have recorded calls from this very time..) kinda like above 2 but it also tells abt amazing Reliance service now i mostly recharge 799rs pack, 3G net pack sms card. so i keep around only 10-15rs as balance. then this one time i used those FREE 30min for other network in a day and even used some balance.. now i had almost 2-3Rs left in my account i checked my balance.. it showed me 3.09/- INR and as soon i was going to call..i got a text... that VAS SERVICE, 3rs's SLAP on my face. now i got pissed becoz i had to make an urgent call. few mins later i called to C Care and the person was in sleepy mode.. he was yawning..YES YAWNING!! but it's ok i can let it go after all I THOUGH he was a HUMAN. but no he was an AS... ! he was keep saying that you activated some FRIENDSHIP service.. and when i was telling him NO I DIDN'T and if i DID why your android app is not showing me any details about that! but he fell asleep and i heard a background noise "Hariyana se Delhi!! Hariyana Se Delhi... 4 swaari!! 4 swaari!! jaldi jaldi jaldi...!" this would be what in very near future judge and our lawyers would hear that it took that C Care person almost 40 sec to wake up and reply me.. reply what... "welcome to Reliance how may i help you!" i mean i laugh so hard that i let that poor guy's mistake go... for that moment!... now what bad luck he had that i have installed an android app which is on to records all the calls. so BAD NEWS for RELIANCE! Complaint no D (I've Recorded Call) this time i really need to know something more than just VAS stuff.. I was keep suffering balance deduction.. i didn't know which plan i use, has been expired. I called C Care that person told me my 123rs 1GB plan's MBs are empty now this is why i am facing balance Deduction on net usage. I told her that Ma'am.. i am facing this Balance deduction since last mid-day and i am using only WHAT's APP... i know i downloaded a GAME 3 days back so maybe this is why i am out of MBs but i have 16rs UNLIMITED What's APP pack. i had it with 123rs 1 GB pack. so even if 123rs 1 GB pack has no MBs.. but according to your 16rs What's App Plan.. what app should be free... and i wanna add more information to this story that what's doesn't use so much of bandwidth so at most i could lose only 5-6 rs as i did use what's app... but i faced 20-30rs illegal deduction!.. she looked at her EXCUSE BOOK POWERED BY RELIANCE and told me that lamest excuse. "sir, you must have MBs in your account to use 16rs What's APP pack!?" "Ma'am! this seems a joke to me.. becoz if i have to have MBs then what is that so call UNLIMITED what's app crap..i understand that i have to keep my balance above 0 to 5rs but NOW YOU TELLING ME THAT i also have to store MBs...?" {no reply} After almost 15-20 Sec.. i hear her talking to her co-worker "oye tune chutti apply ki kya?...nahi yaar.. krugi aaj daykha kya hota hai" but she came to my call after 10-5 sec saying.. "Sir.. i checked your account you need to have MBs in your account..." I was like -_- . "Ma'am! you just told me this.. and i even asked you something after that..? So...? she replied, "So... is there anything else where i can help you" "Ma'am you didn't answer my previous question.." "So... is there anything else where i can help you" ...by this moment i felt like i am talking to a robot who was just talking to her co-worker abt Vacations.. and here again.. i GAVE UP and Recharged my Mobile with my problem unresolved. Complaint no E (I've Recorded Call) now.. these days i am keep getting call from reliance trying to sell me POSTPAID connection.. well i kinda like the idea of having postpaid connection so i applied for it.. they send me their agent and charged me 500rs for that and they also gave me Receipt. now it's been more than 3 weeks and their numbers are off ! for me it sounds funny that for 500rs that entire system worked :P so i can say for sure again here is fault in your Reliance SYSTEM! I am can giving you address of that agent of yours.. giving away postpaid like some sort of Peanut Seller in Evening Market. ...even till this time i was letting all the stuff go.. Complaint no F (Poor girl didn't know i have recorded her call already...) even after applying for postpaid i am keep getting call for new reliance post paid connection and they say normal bye when i told them that i already did and waiting for a call back from those people.. now here 2 days ago i got a call from RELIANCE again... Reliance Sales Girl : Sir do u want post paid connection from reliance... Me (Politely): Mam i was interested and i did apply 3 weeks ago!!! paid 500rs!! gave all the papers!!! and still no reply from you guys...so i am not interested Anymore!! here she replied something so beautiful... Reliance Sales Girl : Sir! aap to aise khe rhe hai jayse AAP "MARAY JA RHE HAI" POST PAID K LIYE!! ...BYE! ..and after this she disconnected the call otherwise i was going to reply ki "maray to aap log ja rhe hai ki ek number her call center main itna desperately ghoom raha hai..." Complaint no G : Again that VAS 3rs Deduction for no reason i called C Care... like always they made excuse that typical "YOU ACTIVATED a SERVICE" when this time i said loud that "YOU GUYS DO IT ALL THE TIME AND AS SOON i call.. you ppl do refund. why the hell you guys need to target our balance like this all the time.. just because no one is going in COURT but i am very sure and you will be agree too that as soon if i will publish an Ad about this Complaint against your company asking for more Reliance Customer to Join this VAS Deduction stupidity based complaint against Reliance. i will get so so many people in no time." He replied rudely... like it was my mistake, "are you done talking? ... aapke 3rs refund ker diye gye hai . is there anything else" I said no.. he said BYE and gone... NOW in the end: if you could check my Account Details... 1; I use 799rs Tariff every month 2; Msg Cards 3; 123rs Net Card 4: 100-150 Talk time this clearly means i not a cheap and normal Reliance user. but still i am registered in your customer list of "SCREW THEM UNTIL THEY DIE LIST" so..here YOU TELL ME WHAT SHOULD I DO... and plz.. don't send me a call... consider this mail as my final call to you abt this.. NEXT TIME I WILL BE JUST STARTING AN COMPEIGN AGAINST THIS ENTIRE THING BECAUSE THIS TIME "I HAVE RECORDED CALLS!!" reply me either here or in my email address : [protected]@gmail.com i am not going to give my number here becoz i am LEAVING RELIANCE ANYWAY!!! -- Regards *Raahul Saxena*

I have prepaid GSM reliance card of Tamilnadu circle. I am always charged for some services, though i never activate those services. This is happening for me for the past 5 days continuously every day. When I called Customer care they gave a number 155223 to call and attend the IVR. This number says that my mobile number is not activated with any VAS services. but I always receive message that my money deduced for some VAS service. My balance badly got reduced because of this. On daily basis there are two services that is activated without my consent and Rs 13/- is reduced from my balance. Now i am not able to reach the customer care from my mobile after repeated call with them to revert my money for the past three days. Intentionally my number is blocked to reach the customer care. Why u r always activating some services like this by yourself and charging my money?

respect sir, i am reliance user ...on 14 oct. i recharged 123 ...in this coupen i should have got 1 GB internet 3g data ...but i received only 500 mb ...i called many times in reliance custmor care ..but they didnot repond well ...they only told me that u will get ...but still i couldnot get my reamined data ...so sir please suggest me where should i complain it ...thanku sir ...

I have one reliance mobile CDMA I had got message today for 54/- recharge for 160 STD minutes and 30 days validity But after recharge i get only 10 days validity on top of that when i try to call any one he says please recharge even in Local numbers same issue I try to call customer care but then too unable to call I try from another number but same thing as they connect to operator call disconnect His happened 2-3 times before

User ID:[protected] My internet is not working since 28/09/2013. Phone line is dead and DSL light keep blinking all the time. I have called you customer service on 28th Sep 2013 was given a complaint number[protected] and i was told your issue will be fixed within 24 hrs but it did not. I called again on 30th Sep 2013 I was was told that that complaint has been closed as there was no problem found. Well that is not acceptable you didn't even care to find if it is working now. So they (your customer service) gave me another complaint number :[protected] and been asked to wait again for 24 hrs again. Guess what it is still not fixed. When i called yesterday i was advised to wait. "He told me our engineers are working on it and it will be fixed soon", but when, is my question. Also will you not send me a bill if it is taking longer to fix. Will i get a waiver in the bill for the days im not getting any connection, whenever the bill is generated. I also called on 13 Oct 2013 and as usual was told please wait for the issue to be fixed, also i was promised a call back which i did not receive. Also whenever i call you helpline number your IVR never recognizes my land-line phone number nor does it recognize my userID.

Dear Sir,

I am trying to contact reliance customer care from last three days but every time i got a voice saying that ALL OUR CUSTOMER CARE EXECUTIVES ARE BUSY.

My balance is reducing on almost daily basis with uneven amounts. Even i checked through auto message system that no Value Added Services installed on my phone. Even though they are deducting balance from my account.

Details of deductions...

13-Oct-13 VAS USSD Rs.3.00
14-Oct-13 VAS USSD RS.3.00
15-Oct-13 VAS Techzone Rs 10.00
16-Oct-13 VAS Techzone Rs 10.00 + 3 as VAS USSD

Mobile Number : [protected]

Refund the money and make sure this doesn't happens again in the future. In past also the same thing happened to me by reliance mobile.

Today a customer care executive spoke to me and said he will deactivate all the vas services. Short after i received 20 rupees refund.

Some 2 hours after i received, sms stating that my account is charged for VAS Techzone Rs 10.00.

How to get rid of this. I hadn't activated any VAS Packs. And when i sent sms enquiry for subscribed VAS, it reply's no VAS Packs subscribed. Then why are you charging me Rs.10 and Rs.3 on daily basis.

Hi, I made a bill payment using ICICI netbanking.When payment was done I got a message saying "Transaction could not be processed at the moment".However, billing amount is deducted from my bank account.Please refund back the money asap.I got a mail saying transaction is failed.Below goes the details that I have got as per the mail. Payment Amount:676.16 Date and Time:17/10/2013 08:05:07 AM Transaction Reference Numer:49703722 Authorization Code:MICI[protected] Subscriber ID:[protected] My mobile number is [protected].Call for further details.

(10 digit Netconnect+ Subscriber ID:[protected] Recently, on[protected] I went to the Reliance 3G moblie store in order to upgrade my existing UNLIMITED 3G Data plan i.e 5GB unlimited to 10GB unlimited. The operator at the store cleverly convinced me that my plan would be changed from next month i.e. from[protected] when the next billing cycle would start. But now I have came to know that how they have simply fooled me. Actually they BILLED me for 10GB for the month of September and to my astonishment they didn't even provide me 10GB till now i.e even for the month of OCTOBER. When I complained about the same to them they just accused me and said that they already upgraded my subscription to 10GB unlimited postpaid plan. Even if I continuously said them that after 5GB I am not getting the required speed, they just were not in the mood to believe me. These uncharitable and unfriendly attitude of the RELIANCE 3G people has caused a lot of inconvenience to me (and this is the 2nd time). First time was when I took the 5GB plan and now when I tried to upgrade it to 10GB plan. The previous case was solved after posting a complain Like this and I am hopeful that this time also my grievance will be solved soon. Failing of which I will be forced to quit the so called RELIANCE 3G service. GOD BLESS RELIANCE 3G AND THEIR corrupt Service...which has lots of loop holes and backdoors...

[protected]subscriber id) . On this reliance 3G net connect ID I had recently taken a postpaid plan of "10GB unlimited" from my previous plan of "5GB unlimited" but still I am not getting 10GB. However the bills which I get via Email denote it as 10GB. Thus charging me money according to 10GB plan. Even if complained about this to the reliance service center they are telling it to have been changed. The inconvenience caused to me has taken me to the point that I have now decided to discontinue my reliance 3G service. May GOD bless the reliance 3G service ...

sir, my mobile no is [protected] of ORISSA state. always there is some deduction from my recharged talk time . Hence please activate the DND services on my mobile . also if there is any continuing value added services then please stop it immediately. also please inform the action you have taken for this on my mail address- [protected]@yahoo.com

Dear sir, Dear sir, my name is T.D.JAYARAMAN S/O T.DURAISAMY residing at No1/23, Mariamman Kovil Street, Thirumangalam Via, Thirumangalam Post, Villupuram Taluk, & District - 605501, Tamil Nadu.I have not received rent of tower for last four months and as per the agreement a 15% increment after three years (i.e the agreement was bonded on 28th march 2007) which was also not settled.so pls take Necessary action for the retrieval of the rent as early as possible. I'm KANNAN.J writing this letter in regards to my grandfather Mr. T.D.JAYARAMAN.I have enclosed a picture of the agreement with this mail.

Hello, My reliance gsm no. is [protected]. 5 rupees gets deducted on 14th Out for VAS ShemorooVP services even though I have not activated any VAS services. This happened many times before also. Every time i had to call customer care to get my refund but i was called 5 times your customer care executive disconnect my call and not resolve this problum. Please do check it and return the amount to my account balance. This is my 6th complaint against reliance I don't know why reliance is using such illegal tricks to earn money.I need my refund as it is wrongly deducted. Reliance Mobile Number- [protected] Kindly check the above problem and revert it asap. Regards Snigdha

helli sir/Madam maine reliance ka net connect connection band kawane ke liye saari payment kar di thi(300/-), but bill har month aata rha or main har month reliance ke office main gya vo hamesha mujhe time de dete the ki aaj ho jayega kal hoi jayega but fir mujhe thread call aani suru ho gai aaj mujhe fir phone call aaya jisme kaha gya ki main delhi se ADVOCATE bol rhi hu aaj agar payment na karvi to notice bhej diya jayega or aapko delhi court main aana hoga. my RELIANCE NETCONNECT NO, [protected] plz help Harsh Kumar [protected] Ambala City .

I purchased Reliance Netconnect+ modem from reliance web world store on 28th of August and requested for 15 GB Night and 8 GB Day plan, at the time of purchasing the modem. Executives at reliance web world store committed me that this particular plan will be activated. When I registered for reliance my services and logged in there, I realized that some different plan is activated on my number i.e. VOLUME.HSDNCPLUS_2.5GB_449_1MFREE.2.5GB plan. When I came to know this, I contacted live chat agents, they briefed me that the plan which I want is discontinued one yet, I CAN activate it through the people at Reliance Web World store. Having that information I have visited the web world store 8 times and contacted those guys more than 20 times, till the date. And I have been talking to them with all the respect and understanding one can offer. Still the guys are not responding from 3 days and I don't know when the plan will get changed. I have waited for more than one and a half month. Looking forward to get solutions through this "essay" writing. (Imp. Note: I am Tata Photon user and very satisfied by its service, yet I tried reliance for that 23GB (15+8 GB) plan only. And Reliance is offering worst service.)

Dear Sir/Madam,

We had opted for termination your services for Mobile (CDMA) Number [protected], and had terminated the same on 08th June 2013, vide your Manual slip or Form No:B 73998 and computerized receipt No:S[protected] OTC Code : 01004 and your service user ID is DE_01002_RAGHAVACHARYK.

Your page No:http://97.253.33.195/cafportal/PaymentReceipt.asp?caseid=[protected] dated 6/8/2013.

Still i am receiving calls from your department as well today i got call from some of your Advocate Chukla Dhrampal from Delhi [protected].

The above matter i had mailed - with scan copy of all - to your customer care department on 6th Sept 2013, at 06.07pm and got reply from Mr.Rathna Kumar N, with ref : Reliance=[protected] on 07th Sept 2013, at 18:28:26 asking us to visit the local store of Reliance communication and show them all the details they'll update the subject.

me and my wife had been visited and showed them all the documents, they said they'll update, again after some time we are getting calls for the non payment and again i had forwarded my previous mail on 25th Sept 2013.

dont know why you are not updating your self and must improve your internal communications so that others should not get disturb for no fault of their own.

For the reason, now i'm planning to terminate my office landline services of Reliance,

Respected Sir/Madam, My landline number is[protected] and[protected]. I have taken these two connection for my new showroom at Laxmi Road. First of all the connection was started after two days after my inauguration and that too only one connection. Then after two days the connection was out of service and was not working for 5 days. Today both the connection was started after making various complaints. Bill was generated before the connection was started. Reliance Customer care were harassing mentally for paying the due bills even after the payment was made in advance. Even they told the complaint has been solved inspite of not being solved. The internet connection was also not working because of out of service of phone. My Card machine was not working due to which my business hampers around Rs. 30000 because customer had to go without swapping their cards . I want to get refund all my bills amount, business hampers value as well as for harassing the customer. My complaint number are as follows :- [protected],[protected],[protected], [protected],[protected],[protected],[protected],[protected],[protected], [protected],[protected],[protected],[protected].

Dear sir/ man...
i want to say that my mobile number is [protected] . in the date 14 october in evening time my mobile balance will be cut in 245 rs. and i will be call in coustomer care but tht will be not listing my complain. so plzzz accept my complain and refound my money. plzz corporat me sir/mam.
thanks for listing my complain sir/mam..

Sir/Madam, Almost a month back i have ported my 8 years old vodafone number[protected] to Reliance Mobile Punjab Circle, expecting better services but on 11th oct.2013 my number got shut down without any Prior Notice and i am not getting any information from reliance costumer care service nor they are launching any of my complaint that why my number got shut down ... all this interaction i had done on 12th october 2013 ... i have gone to the Reliance Mobile World Store situated in Amritsar (Punjab) but there again i did not got any help out of it ... And Moreover The behaviour of executives present there were too not satisfactory ... Please Help me out of it as soon as possible to prevent any Legal Action from my side against Reliance Cellular Services ... Thanking you ... Satkaran Singh contact number :- +91 [protected]

My phone no. is [protected]..i have 42rs sms pack activated in my phone and I am not able to send sms for the past 2 days. I called 198 but they told me that my sms service is barred because of bulk sms but I never sent any bulk sms to any one these days. Infact my cell just allows me to send 20 sms at a time that also i never did. At the most I would have send 1 single sms to 3 4 ppl at a time. I dont think I have activated this pack so that my sms service will be blocked and I wont b able to send sms. They told me I would receive a call from CCR in 48hrs. Its more than 48hrs and still neither I received any call nor am I able to send sms. I tried calling 198 but it is not going through since morning. I read about the TRAI rule also about bulk sms and it is clearly mentioned that over 200 ams with the same text is sent then it will be bared but thats not my case. I also read that that over 100 sms 50paise extra for a sms would be deducted even thats also not my case. I didnt understand why my service is being blocked. I activated this pack of 30days of which if I am not able to send sms for 2 3 days whats the use, that too for no reason. I just want to say if you dont improve your customer handling department reliance is already going down it will go further. Already sms service is not used by many and if such a thing happens it will totally die. I request you to kindly attend my case