Reliance Communications Complaints & Reviews

Respected Sir,
i have taken the reliance broad connection last year.it was yearly plan,but since last two and half month it is not working.I have complain regularly but no action has been taken yet.Now i am asking for refund of 3 months,because its due date is 8th of august.pls take action on this.

your faith full ,
panchani satish j.
39,shivanjali row house,
a.k road.
surat-395008.
gujrat.

out going call not avalble in my number no. is [protected]
please chek my no. and activate my phone ...... name shuman pandey

address 11/09 west ganga ghat (unnao) age 40-44

Ref: Reliance Internet Service User ID[protected] Connection not working since last 9 days

Our Reliance Internet Service User ID[protected]and Ac. No is[protected] on name of Mr. Umesh Tomar, Star Designs India, 302, Ratna Sagar Partment, Varachha Road, Surat, Gujarat is not working since last 8 days. In spite of so many complaints connection is still not repaired.

This is our final reminder. We are suffering in conducting our business and occurring financial losses because of this problem. If still our complaint is not addressed we will go to consumer court and look for another company’s connection.

This letter is to bring to your notice that I was using the Reliance Postpaid Number [protected] from April,2011. During the time of purchase I was given the Blackberry plan of Rs. 599 and unlimited usage and downloading. Payment of the plan was made then and there itself.

I started using the net through this connection and so on downloading also continued. After a month a bill was generated with the amount of Rs. 1900. when I called up the customer care they confirmed me that there does not exist any such plan. While the company (Reliance Word Web, Darya Ganj, New Delhi-110002) from where I bought the Connection they agree that they have sold me this Number with the agreement Plan of Rs. 599 and unlimited usage and downloading. But the bill has been generated with a huge amount which I am not agreeing to pay as I am not aware how this cost has been generated.

I request to please take up this on priority and resolve as soon as possible otherwise I will have to discontinue the service.



Thanks and regards

Chandan Sharma

Mob. [protected]
[protected]

Dear Sir, This is regarding Post paid bill payment to Reliance telecom.. I took reliance postpaid connection and My Tariff Plan is MyTrulyUnlimitedOnnet995, under this plan. I have been told that all the calls made to Reliane network or absolutely free and nothing will be charged, but to my surprise I got a bill of 2966. When I contacted retail outlet they said it is there mistake and asked me to compromise by paying the half of the amount.. I didn't agree to that, because there were no calls made to other networks, I have the call details also and moreover they have disconnected the service within 10 days saying that I have exceeded the balance limit. Now after 1 year some lawyer from Delhi is calling and threatining me with dire consequences, if I didn't pay the bill. They said they will issue non-bailable warrant and have to attend Delhi High court.. I am not understanding why should I pay becuase of the service provider fault.. It seems I have to pay 30,000 as penalty to court.

I have taken Reliance Broadband connection at speed of 600kbs with Telephone connection. When i download the any files from an site the average speed im getting is 30kbs to 40kbs.I logged the compliants to there call center 5 times,each times they say it will resolved by 24hrs but for them there is no time limit or sense.I they came after 5 days that too at 5.45 to 6.25pm between where they are not in position to listen what the customer says.Finally after putting 3 to 4 times mails to the concern people(it is not easy to get mail id of these person) one person has visited by site with no idea to be done on issue and says,

Sir, we have more connection and less nodes and you are not taken the static IP Address so they will be distribution of bandwidth.K agreed on the part but my connection is at 600Kbs and say these limit of download speed no Answer.And very funny part no need of FM Radios when u install Reliance Broadband we get free FM with out FM handset,full of disturbances in voice line and here FM on dat.On these also no answer from them.

So I request somebody to give best solutions in regard.

Sir,
I am a Reliance BroadbandPlus customer (BTM, Bangalore) since September 2010. When I took the connection (IBM Corporate plan), it was really fast and reliable. But since the last 5 months(since Feb 2011), the network is really poor and is getting disconnected always. Ideally itshould be in 3.1 MBPS when we connect using HiSpeed option. Since last 5 months, the speed switches between 3.1 MBPS and 2.4 MBPS , and sometimes to 0 MBPS. Whenever it changes from 3.1MBPS, we wont be able to access any sites. More than 100 people from IBM has taken this connection in my office and whoever stays near BTM is having the similar issue. I used to visit my native in Kerala , and I am not facing any issues there with my datacard(Initially I thought its an issue with my datacard). As the issue is only present when I am in BTM area , I realized that its something wrong with the network.So I called up the reliance customer care, and they themself told me that some network upgradation is happening in BTM area and hence this issue would be there till July.I am really surprised after hearing that.What kind o[censored]pgradation they are doing which is taking more than 5 months to complete?. I am really fed up with this issue, and I am not able to use the connection from my home. I dont know how long it would take Reliance to resolve this. I am not sure really anybody is working to resolve this issue. If any Reliance authorities are seeing this message, please do needful to resolve this issue as early as possible.

Regards

Unni

Dear sir we got an sms of reliance O.F.U *(only for you) sceme on mobile number [protected] on 09 july 2011 of Rs.46 in that sms we got offer on Rs.46 recharge Get Rs.46 full talktime & Also get All local calls 20p./min for 30 days we recharged with Rs.46 that day (9th july 11)
after recharge We got confirmations of sms in that sms applicable benifts will be credited in ur a/c in next 1 hours but after above 24 hrs. time benifits not added in our account pls help us
problem with mobile no.[protected]

vilas p bhagat
khapa
nagpur,maharashtra

alternative mobile number [protected]

Hello Sir,
my name is Pratik. And [protected] this is reliance gsm number of my friend. Sms scheme of Rs.39 was activated on this and we received sms to deactivate if i dont want to continue, we want to deactivate it so we sent deact sms on 6th of july and reply sms came tht sorry your request cannot be processess please try later, we sent sms 3-4 times but same message came, then on 8th july suddenly balance of Rs.39 got deducted and i called the customer care he was only saying to wait and then after waiting he said i cant get refund. I even said to lodge complaint but he didnt took any complaint. and then i had to lodge complaint here.
Please sir look into matter,

sir my name is ayushi dutta....my cell no is [protected]...i live in bhubaneshwar.....presently i m in roaming...i had 66.33rs as my promo balance but automatically it was deducted on as i remember 3rd of july & along with it from my main balance also around 2rs was deducted........i request u to kindly check & return my balance.....

Hi,
Unfortunately i had four years back applied for a reliance broadband connection for which the proofs were taken from me and the aforesaid connection was never installed at my premises.
then after two months they caleed up and ased if i wanted connection and i replied NO not now.
I DONT WANT IT.
Then after a year i recieved a bill stating usage for 1800/-rupees and i did not bother as i had not used it.
EVEN i went to the distributor and told him the case and he said that might be there is a problem with billing and he woild sort it out.
The matter again went a back for almost a year.
Then in the 2nd year i got a notice from a lawyer cting to pay the bill of Rs 1800/- or i would face prosecution.
i argued with him and he said that he would look into the matter and again a year passed.
Now today that is almost after 3yrs or might be more than that i got a call from Bombay WORLI police station that an FIR is there to be lodged in my name for non payment of dues to RELIANCE so i[censored] dont want it pl clear the case.
As a fact i am a businessman and dont want botheration so I have paid up 1850/- rupees to RELIANCE THE BIG CHEAT for not using a dam service.
If reliance people can prove i am wrong i am ready to pay ten times the aforesaid amount as penalty or they should pay me 100 times the amount for embarassing and harrasment.

kindly note nobody should take RELIANCE connections.

SMS Sent to 1900 3 June, 2011. Request submitted to BSNL for port in from Reliance June 7, 2011. Payment made towards unbilled amount Rs 350 (against unbilled amount o[censored]nder Rs 200). Request for port out rejected by Reliance. Reasons are (in chronological order)
1. Legal reasons.
2. Contractual obligations.
3. Unbilled amount not yet paid.
4. The port out number expired and need to apply again and then submit the documents again.
(Also at one time the call center guy told me he could not find my request and that I needed to apply again.)

Have been running from pillar to post for the past month. Given up now. Will first go to BSNL and get a new number so that I can have a number where I can be reached by people without fail. (Reliance is out of range half the time and also some issues with card not getting registered daily.)

Hope no one else takes a connection from Reliance. The way they are treating my port out request makes it very clear that they will not port me out irrespective of how long I wait and how many times I call up or mail them.

sir i m rishabh agarwal.i bought a reliance data card by the office of reliance(jhansi).sir i told them that i want prepaid data card so they said it is prepaid and offered me that i got 1 month internet free.so i bought it.but i can't use one month free net becouse his network is so low.i complaint so many time of his low signal but they cant solve it.after one month i don't use data card and after 2 month they told me that your bill is 1606.when i went to reliance office and show him bill so they told me that u bought a postpaid data card and in postpaid automatic activate the plan of one month.i told him that where is your employ who sold me data card so he said that he leave the company.now he case on me.
data card no is [protected].please help me sir

Dear Sir,

Detail........myself Sanjay Narayan Chawan
Folio No. [protected]
Ref No. 68130
As per remindar letter dated 29/03/2011 i have to received Share Certificate of Reliance Power Limited (RPower), Certificate No 4422514 & No of Share 25.

Reason for undelivered share certificate is that we are temporary shifted from our registered address. Our soceity is going for Redevelopment Project. My new address is as follows,

404. Marikhamba,
Holy Cross Road, Rushi Complex,
I C Colony, Borivali west,
Mumbai 400103.
Cell No [protected] Email address : sanjay.[protected]@gmail.com

Pls request you to send my Share Certificat to my new address.

Thanks & Regards,
sanjay
[protected]

Dear Sir,

My self Pradeep Kumar i beg to say that i am a reliance user since 3 months and my no rel mob no is [protected] and i want to port out my number reliance into airtel but i had given the request for port out at 26th of June 2011 but reliance se mujhe koi reply nai aa raha sir pichle 10 din se main 50 se jyada calls kar chuka hu lekin customer care executive said ke hamare system technical updation pe hai to abhi hum nahi bata sakte sir. Sir mujhe is cheez ki vajh se kafi problems face karni pad rahi please help me as soon as possible and please give a proper status ki mera number abhi tak port kyu nahi hua hai. I request you to please give a better solution. I am waiting for your reply......Thanks

Porting Request Details are given below:
Rel.Porting No.: [protected]
Date: 26th June 2011
Time: 04:12 pm
Request No.: UCS7350642

Thanks and Regards
Pradeep Kumar
[protected]
[protected]@yahoo.com

Sir,
We Digifour Technologies Pvt Ltd, 3rd Floor, I.T.Park, Kinfra Kakkaenchery, Malapuram, Kerala and we have a broad band connection with phone and our Telephone number is[protected].

We wish to delete our static IP. So we contacted several times to your customer care executive through Phone (His Name is Nisam, Chennai) but always their reply is your server is down. So we requested them to hand over the phone to their senior officer or call back to us after up the server but he didn’t accept the thing.

So please consider this as notice and please delete the static IP and the above mentioned broadband connection.
In case of any clarifications or query regarding the same, please contact Mr.Noushad Mob: [protected].

Yours faithfully,
Shaju
[protected]

hi sir, i am using reliance net connect. its speed is too slow. while taking customer executive had told that its speed is 3.2 mbps. but when use it its speep doesnt cross 100kbps only. and i cannot download any movies and cannot see movies online. please take these complaints seriously and kindly resolve it as soon as possible. i hope reliance response to customer complaints.

my account no.[protected]
i have terminated my connection due to bad reliance service

my connection was made on 30 may 2011 , for 2 to 3 days i was having very slow
net speed. i asked to engineer he said it will take some time to become stable.
so i remain quit. after 4th day their was no connectivity . so on 6th june i
register a compliant to call center regarding the issue. engineer came he said
wi-max anteena is faulty it had to be replaced. i compliant again & again to
call center but my broadband problem was not solved. regarding this i many times
given compliant to nodal office also. then also no engineer came to solved
problem. so due to bad reliance service and harassment service i have taken
decision to terminate connection. so i gave request to call center on 14th for
termination. after 2 days their was call from reliance to continue or not.

after waiting for 10 days for my connection to start properly reliance asked me
they will start connection within 2 days. is this a joke reliance is doing to
customer when he is taking decision to terminate. i have given final decision to
terminate as soon as possible.

so now reliance billing department is telling me i will be charged for till the
date of termination.
how can this be if i have taken decision to termination because connection
problem was not solved within the given time ( almost 10 days- not enough for
reliance big company). connection didn't worked for 4 days also. and reliance is
chargeing me till the date of termination.

reliance top official should think that what type of service we are giving to
customer. because of bad service customer are getting harassment. i have wasted
almost 1000 rs. calling from my mobile to customer care and nodal office and
reliance sales executive . i who will pay for it.

i have paid a sum of Rs. 8592 which include installation charges 500 rs. for 3
months qtrly plan.
my connection didn't worked for 4 days also properly due to faulty anteena .
which was not changed to start my connection. you can also checked how much data
i must have download .

so i request reliance to refund my amount of rs. 8592 without any wayoff. sir,
it was reliance mistake and i am suffering for it.

give better service to customer customer will automatically come to you. don't
harrse customer

Hi Sir,

I bought a Reliance Netconnect+ (3.1 Mbps) connection on June 19, 2011 and since then I am getting a speed of just 230.4 Kpbs and not 3.1 Mbps. The sales guy told me that you'll get the speed after verification is done. The verification happened after 2 days but I have never got 3.1 Mbps speed.

Since that day I have made so many calls to the sales person and Reliance Customer Care but nothing has happened. The sales person now does not pick up my calls any more and the customer care gives me a different unacceptable reply every time. On a sidenote, I would like to highlight that the Reliance customer care atleast takes 20 minutes (or sometimes more) to get your call through to an executive (you are kept all the time waiting). I don't think even that is acceptable.

Back to my main complaint -
There are 3 modes of connection available in the Reliance Netconnect+ software. The sales person configured my connection in Hybrid mode (230.4 Kbps speed). The Reliance Customer Care asks me to switch it to Broadband+ mode where I get ZERO signals and effectively no internet connection. It also give error that "Activation not allowed in Broadband+ mode. Switch to Hybrid mode for activation."

I had repeatedly called customer care for last 10-12 days and this is the final reply I have got -
There is network upgradation going on in my area (Mayur Vihar Phase-1) and no speed improvement will be realized till August 31.

I asked them when did this network upgradation started. He replied more than a month ago (today is July 7th). As I mentioned earlier I bought my connection on June 19 which is just 18 days back.

I asked customer care how can you sell me a 3.1 Mbps connection if a network upgardation is going on at that time and I won't get more than 230.4 Kbps speed. And it will continue for good 3 months. I am still awaiting a reply from Reliance on this. I hope Consumer Forum would get me that.

Now, I asked customer care to refund me my connection back (Rs. 1600 for the NetConnect device) to which the customer care bluntly refused by saying there is no refund of the device and I'll have to wait till August 31.

Sir, I request you to kindly intervene into the matter and get the network connection working or get my device returned and refunded. Just to inform you the 230.4 Kbps mode also works only intermittently. The connection keeps on dropping by itself and sometimes I am not able to even open Google.

I hope this matter will get listened to by consumer forum and acted upon as soon as possible.


Thanks & Regards,
Tarun ([protected]@gmail.com)
July 7, 2011

Dear Sir/Ma’am,

My name is Jalpesh Kanjaria from Jamnagar-Gujrat.I am using reliance GSM from last 5-6 months. But I have faced some many problems from this provider company.

This services provider company always deducts money for unnecessarily, which is not activated by me. Till date at least reliance GSM has deducted around Rs.50-60 for caller tune which is not activated by me any time. Even I am using my card for only STD out going, so my card is in mostly switch off condition. And after talking from this number again I am switching of my this no. because I have another working number.
I have complain at reliance customer care center many time. But always representative telling your services will be stopped from here (from their office). But after 10-15 days automatically they cut the money from my main balance. Even every time of complain I have told them for conformation message of stopping my services, but no any message received for company. So I called at call center again and they answering me your services is stopped. But the same problem repeatedly again & again. After so many calling they switch over cell number to message complain so that I can not talk with any representative for a day. And new day new processes. All this entire problem, I am scaring to fill large amount of balance.
Another problem I faced from today itself .Now I have decided to change services provider. So fade up from this bad & poor services I have message for PORT number at 1900. But again as usual problem name is “RELIANCE GSM”. They deduct my money for every SMS for request of porting but no relay for any SMS. Even no any porting number received from there, so that I can change services provider. When I talk with customer care at 198 the talk rudely and tell me “that is not our company fault” & without giving me complete answer cut off the my phone.
This is my complain for bad & cheated service of company & not providing of PORT number. I hope you will shortly shorted out my complain.



Regards,
Jalpesh Kanjaria
mob:-[protected]