Reliance Communications Complaints & Reviews

Respected Sir/mam,
Myself Chayan Toshniwal, using reliance gsm and my number is [protected].I am using sms pack cost rs 19/- since 1 year. It is auto-renewable. Days ago they increase cost to 39 but still 1 use the same in 19 rs. They deactivate my sms pack by themselve when i was in roaming. I registered a complaint for that and my complaint no. is[protected]. they said that action on my complaint will be taken with in 48hrs and my sms pack be renewed but still after complitation of 48 hrs no action is taken. Sir I am suffering problems that I cannot make a contact with my friends
Sir/mam kindly take an action on my complaint and bring justice to me.

This regarding reliance communication employees scam. One day I received a call from [protected]@[protected]. He told that reliance is providing 10000 free call and 3G service etc in rupees 199 only for postpaid connection. I tought it's good offer I told to to convert my number into postpaid. One guy came to my home and took 500 Rs. After that 1 week they didn't called me. When i called them then they told we came for verification and we found it was negative. But i asked my house ower they told nobody came here. Again next week they told that we went there but door was lock. Every thing was fake. Now they told they will not return money even if you file FIR also.They took my 500Rs also. I called in reliance cumoter care but they told they can't do any thing. I think reliance seniours and employees both are planning these things. If we complain any thing about reliance they don't care any thing. They will simply reply I was calling you but your number was switch off. This is . I guess for working in company you should have criminal record or you should be 420 type then only they are going to hire. I am going change my reliance after this scam done by reliance emplyees. Can anybody tell me Can i file FIR against them?@[protected]

Dera.sir/madam..


I am regular customer.. in smart reliance gsm...my problem is that..i..continous inform this company..will without any infomation cut the amount...i will call customer care but he will not response properly..and will bad bahivour in customer...so..i request to u please this company is very unresponesable....

I purchased reliance data card on 23.07.2011 by paying on-line thru Vriti info, I give below the details of my card

MEID : A000002B8C3624
RFN : RZTCDC[protected]
NAME : C. NANDALALA
MAILD ID : nandha.[protected]@rediffmail.com
CONTACT NO.: +91 [protected]
DATE OF PURCHASE : 23.07.2011
DATE OF INSTALLATION : 25.07.2011

They have promised to send the tour voucher within a week time and it is almost 15 days over.

DEAR SIR,

I AM STILL CLUELESS ABOUT HOW MY OUTGOING SERVICES WILL BE RESTORED OF MY RELIANCE COMMUNIUCATION NO. [protected], AGAIN A SUM OF RS. 1000 DEBITED TO MY ACCOUNT ON[protected]. STATEMENT ATTACHED. PLZ HELP ME OUT OF THIS FRAUDSTER COMPANY WHO ARE TIME AND AGAIN DEBITING MY ACCOUNT AND THE OUTGOING SERVICES ARE STILL RESTREICTED………PLZZZZZZZ HELP, I NEED A COMPENSATION FROM THIS COMPANY.

THNX
ASHOK GUPTA
[protected]

STATEMENT SUMMARY

Available Balance : INR 2,411.00
Cheques in Clearing : INR 0.00
Linked FD Balance : INR 0.00
Total Available Balance : INR 2,411.00



Available Balance as on 09/08/2011 : INR 2,411.00



Latest 10 Transactions





Sr.No Date Description* Cr/Dr Amount
1 09/08/2011 ECS DR/442023/IILECS-RELIANCEI DR INR 1,000.00
2 08/08/2011 CMS/[protected]/BSL-02G_[protected] DR INR 1,000.00
3 01/08/2011 NFS/CASH WDL/01-08-11/19:41:43/0 DR INR 1,000.00
4 01/08/2011 NEFT-AXISI[protected]-ASHOK KUMAR GUPTA CR INR 5,000.00
5 14/07/2011 VPS/98.4 /[protected]/0 DR INR 289.00
6 12/07/2011 NFS/CASH WDL/12-07-11/19:48:14/0 DR INR 1,000.00
7 11/07/2011 ECS DR/610669/IILECS-RELIANCEI DR INR 540.00
8 07/07/2011 CMS/[protected]/BSL-02G_[protected] DR INR 1,000.00
9 06/07/2011 NEFT-AXISI[protected]-ASHOK KU CR INR 3,000.00
10 09/06/2011 ECS DR/616777/IILECS-RELIAN DR INR 772.00




(COMPLAINT LODGED ON 5TH AUGUST 2011)
DEAR SIR,
I HAVE A RELAINCE POSTPAID CONNECTION NO. [protected] , I AM A REGULAR SUBSCRIBER FOR THE PAST FOUR YEARS, THE MOBILE IS BEING USED BY MY PARENTS,TO AVOID ANY DIFFICULTY TO MY OLD AGED PARENTS I HAVE OPTED FOR AUTO DEBIT OF MY SAVINGS BANK ICICI ACCOUNT TO MAKE THE MONTHLY BILL PAYMENT, RECENTLY ON 4TH AUGUST 2011 THE OUTGOING SERVICES WERE BARRED ,REASON BILL FOR THE MONTH OF JUNE 2011 HAS NOT BEEN PAID AS EXPLAINED BY CUSTOMER CARE WHEN CONTACTED AT *222 BUT WHEN I CHECKED MY ICICI SAVINGS ACCOUNT I FOUND THAT THE BILL AMOUNT OF RS.540/- (FIVE HUNDRED FORTY) HAS ALREADY BEEN DEBITED ON ACCOUNT OF BILL PAYMENT TO MY ACCOUNT ON 11TH JULY , THE MINI STATEMENT IS ATTACHED FOR YOUR REFRENCE, SIR THE PHONE IS THE ONLY SOURCE OF COMMUNICATIONS TO MY PARENTS AND IFELT MENTALLY HARRASED BY CUSTOMER CARE OF RELIANCE FOR THEIR ILL RESPONSE ,, FURTHER I WAS NOT ABLE TO MAKE A PROPERTY DEAL WHICH LEAD TO A FINANCIAL LOSS OF RS 10 LACS, I WANT A COMPENSATION OF RS 10 LAC FROM RELIANCE AND REQUEST TO RESTORE MY SERVICES ASAP.


(COMPLAINT LODGED ON 8TH AUGUST 2011)

DEAR SIR,

MY OUTGOING SERVICES OF THE NUMBER [protected] ARE STILL RESTRICTED, AFTER I LODGED COMPLAINT ON THIS SITE I RECEIVED A CALL FROM RELIANCE LEGAL DEPARTMENT OF MS. NEELAM MUMBAI, SHE JUST MADE A FORMAL ASSURANCE THAT PLZ SEND THE RECEIPT/ STATEMENT I WILL GET BACK TO YOU AFTER A COUPLE OF DAYS, THIS IS SIMPLE TORTURE DESPITE INFORMING HER THAT THE NUMBER IS USED BY MY OLD AGED PARENTS AND THERE IS NO OTHER SOURCE OF COMMUNICATIONS EVEN I SENT HER A MAIL ON THIS MATTER, I THINK USELESS PEOPLE ARE WORKING WITH THE COMPANY WHO CANNOT TRACK A PAYMENT MADE BY ME THROUGH AUTO DEBIT ECS FACILITY FOR THE LAST 1 MONTH, THIS SHOULD BE BROUGHT TO THE NOTICE OF MR. ANIL AMBANI, I HAD ALREADY SUFFERED A FINANCIAL LOSS OF RS. 10 LACS AND I NEED A COMPENSATION FROM RELIANCE. HOW COME THE COMPANY RESTRICT THE OUTGOING CALL OF A CUSTOMER IF THERE IS NO DUES AGAINST HIM, THIS IS COMPLETE VIOLATION OF CONSUMER RIGHTS, I JUST THINK THAT THEY ARE DEAF AND USELESS PEOPLE WHO HAVE NO CLUE HOW TO RESOLVE THE PROBLEM, I AM ATTACHING MY BANK STATEMENT FOR YOUR REFRENCE WHICH REFLECTS RS. 540/- IS BEING DEBITED TO MY ACCOUNT ON[protected]. I NEED A COMPENSATION FROM RELIANCE FOR THIS MENTAL TORTURE WHICH RELIANCE HAS CAUSED TO ME AND MY PARENTS. I WILL ALSO FILE A RTI (RIGHT TO INFORMATION ) AGAINST THE COMPANY.

SIR I AM USING RELIANCE CDMA WHICH NO IS [protected] IN THE AMRITSAR CANTT..AREA.PRESENTLY I AM USING RS/-599 PLAN BUT I AM NOT ABLE TO MADE INCOMING/OUTGOING CALL SINCE 081300 HRS.I ALSO RUSH TO UR WEBWORLD OUTLET.BUT IN THAT REGION CALL WAS MADE.SPECIALLY IN AJNALA ROAD REGION ABOVE MENTIONED PROBLEM PERSIST.SIR PLEASE LOOK INTO THE MATTER AS SOON AS POSSIBLE.MY ALTERNATE NO IS [protected].

Dear Sir/Madam,

Relaince Data Card No: [protected]
Contact No : [protected]
Reliance Care Request ID raised: [protected]
Location: TamilNadu/Chennai/Minjur/601203


I wish to bring it to your notice about how Wireless Broadband Service Companies cheats consumers.

I purchased a Reliance Netconnect BB+ and asked for a demo. The salesperson connected the demo device to a laptop and asked me to perform a speed test. I got speeds of <1Mbps. The salesperson assured me that on an average I should expect speeds ranging from 500-600 kbps. Reliance's website mentioned that the minimum guaranteed speed is 256kbps.

I came home and activated my above datacard and for first 2 months i got what they guarenteed above. But from 3rd month onwards, test connection showed a meagre 40kbps speed. I waited and waited in the hope that speed will improve and I had conducted multiple speed tests and the speed varied from 20kpbs to 40kbps occasional higher bursts. This was less than the minimum guaranteed speed.

So I called up the customer care number and enquired about the problem. They are not answering me properly anytime.

I asked them if a refund was possible They replied back with a "NO"!

So it looks like I am being cheated with a datacard that offers worst speeds at Rs 1000/month! I have to pay full amount despite for Reliance hiding the true status of their network from me (at the time of purchase) and despite not even providing the minimum guaranteed 256kbps speed!


They are surely taking consumers for a ride!

I am tempted to just get my connection disconnected. Forget the 1600 Rs I paid for Data Card Purchase. But before I do that I thought it was important to bring this to notice of all prospective buyers.

sir/madam,
I am a customer of reliance gsm service having the number [protected].Being frustrated iam bound to complain here.tomorrow aroun 8 pm i had 63 rupees as balance and made a call which cost 9 rupees but today morning my balance become 27.When i made call to the customer care they replied their server is upgrading,not only today whenever i used to call the same reply comes.this is not for the first time my balance has been deducted.they manually activate some services without my concern and deduct my balance.Another thing i likely to inform u that they have DND services but whenever i tried to activate it error massage comes.I was informed from the customer care and did the same instruction but the same happens.if there is problem why they have kept such services.once they deduct 30 rupees from my balance when i asked for the reason they state that i have activated radio fm service.But iam using a set which doesnot have any fm option.Iam not a fool to activate such a service that my phone doesnot suport at the cost of my balance,
It is my hearties request to you to take the necessary step regarding my above mentione complaints.
Thanking you

Sir,
I noticed last day that Rs.10 was deducted from my account suddenly.Then i called reliance customer care(*333).They told due to system failure they could not attend my query and suggested to send one msg (Bill to 55333).I surprised while I noticed that one vas namely Osiyan s Jokes subscription @RS 10 deducted at[protected] from my balance.
Therefore I request you to resolve and deactivate that VAS immediately .Your kind attention is solicited.

yours faithfully
Aritra Kumar Neogi
[protected]

Dear Sir/Madam,
I have a Reliance GSM number, [protected] o[censored]P circle, which is in the sim[protected].
Till 02 July 2011, my number is working fine in the said sim card,,,,
But Somebody has swapped my number in another sim afterwards, and had done MNP in another company,,,
And when i called my number, somebody picked and told me that “YAHAN PE TUMHARE SE SAMAJHDAR LOG RAHTE HAI, TU JO KAR SAKTA HAI KAR LE”

In the matter, there is no mistake from my side and how anyone can take my number without my permission, Reliance has given the authority of retention of any number to such fraud people,
Please take a strict action, so that nobody can do such activity in future..

I want my number back....


SHORABH KUMAR
Mob - [protected]
ALT MOBILE NO. - [protected]
Email - [protected]@gmail.com

I have not submitted any request for Reliance Golds Saving fund (Folio No[protected], but company has activated this SIP without my consent and submitting the ECS to my bank three times in July 11. As I have not given e-mandates so bank has rejected the the ECS of Reliance Mutual fund and debited my account by Rs. 220 every time and in July I have been charged by total Rs. 660/. I have also lodged the complaint with company for it and continuously following -up with him but not getting any satisfactory resolution from him.

Request you to kindly consider my compalin for refund of charges and compensation of Rs. 2,00,000/- (Rs. two lakhs only) for mental and physical harreshment. And submitting the ECS again and agian to my bank without my knowledge. In this way they may also withdraw entire amount from my bank account.

For reference my bank statement is attached herewith.

Thanks & Regards
Akhil Tiwari
[protected]

Hi,
I have a broadband connection with reliance and my subscriber id is:[protected].

Actual Problem:
On 27 March’11 the broadband connection stopped working and after waiting for few days I raised a call with reliance customer care on 2nd April with complain no:[protected]. The executive at the other end assured that it will be resolved with-in 24 hours and I will soon get a call. But I never received a call from reliance and the problem never resolved even after repetitive calls to the service desk. On 12th April'11, they said your problem was resolved but if you are still facing some problem you need to raise another call. My problem had never resolved but they closed my old complain and created a new request with id:[protected]. But as usual the call was never resolved.

After multiple calls and follow-up I could acquire few contact number of reliance executives and technical people. I learnt that reliance network cable in my area was stolen. They fix the stolen cable but is stolen again. After multiple request I was asked to send a mail to Rekha Pace and Rajesh Rajan summarizing my problem. After I sent a mail I got a call from another reliance executive which promised to solve the issue immediately. They said, the cable is stolen frequently and they have requested the local police for petrolling.

After weeks of follow-up and hundreds of phone calls, the matter was finally resolved on 14th June'11, after a reliance technical people visited my house and rectified the issue. But the internet connection went down again on 17th June'11. When I called the same technical person, he said about 800 meters of cable is stolen again and this is going to take sometime. He also asked me to raise another request.

So, on 21st June I raise another request with id:[protected]. The service executive at the other end promised that it will be resolved soon, but I did not receive any call from reliance about this. Sometime in the first week of July I was informed that the technical issue is resolved now and I need to pay my dues before my internet connection will be resumed. I was receiving regular bills from reliance every month while my internet had worked only for three days since 27th March'11.

Billing Issue:
My billing cycle is 11th of every month. When internet stopped working on 27th March I had requested them for a waiver of 15 days in March-April bill (27th March - 10th April). After multiple follow-up and request I finally received a revised bill with the waiver sometime in may end which I paid on 30th May.

On 21st June, when internet stopped working again, I raised another request for waiver with id:[protected]. I did receive a call from them asking my problem history but the call was never resolved. After few weeks they told me that my old call is closed and I need to raise another request for waiver which I did on 12th july with id:[protected]. In my request I have clearly mentioned that my internet has worked ONLY for three days since 27th march and I would need a waiver in all the bills till now. Next day someone called up and said they have given me a waiver of 167.25/-. I was not convince with the waiver so, the person said I will note that you are unsatisfied with the service and hung up.

Parallelly on 29th June, I sent another mail to Rekha Pace and Rajesh Rajan keeping '[protected]@relianceada.com' and '[protected]@relianceada.com' in cc. After that I received a call from reliance executive who connected me to Mr. Yashodhara Ramakrishna in accounts department who works in the whitefield office. I sent him a detail mail summarizing all the issues on 12th July and he promised to close the issue immediately. But when it did not resolve for weeks, I sent him a reminder again on 26th July. After which I received a call from Rekha Pace asking me to raise another request for waiver to service center. I called up the service center again and raised new request for waiver with id:[protected]. I got a call from customer care after few days and they said I have received a waiver of 300+ amount. I asked him, how this waiver is calculated, he said, he does not know that and since I am not satisified with the waiver he will note that in the request and hung up.

On 26th July itself I received a mail from Yashodhara that waiver of Rs.1360/- being processed. After the matter was not closed, I went to meet him on 3rd August'11 intending to close this issue in his whitefield office after taking a prior appointment with Rekha, but when I reached there on pre-decided time, he was not there in office. He promised to call me and close this issue. I never received a call from him.

The current situation is that my internet is still not working apparently because I have not paid my dues. I have clearly informed reliance that I will not pay for the service I have not used. Since 27th march'11 my internet connection has worked ONLY for three days and it seems reliance does not have any urgency to solve my problem. They have taken me for granted and has been harrasing me since last four months. I have made close to 100 calls to reliance concerning these issues and the result is yet to be seen.

HI
I am Prateek mishra complainant on behalf on my mother who s 75 year old using reliance smart cell no [protected],snce last 8 years. but since last 6 month without informing-to us hello tune started and so many sell promotion calls disturbed him daily,
kindl stopped sending any type of SMS, business calls And hello tune

Hi,
this is again highly frustrating, Today i have received missed call from this number:- [protected] on both of my number [protected] and [protected] at 3:40 PM IST. They have also send me two Configuration Message twice one for rcomWap and one for RelianceMbWorld at 3:41 PM IST. Finally they Send case Closer message at 3:42 PM IST having Case number[protected]. Now my question is how dare you to close this case without confirming it from me and how dare you to say that i have not received the call if you have given only missed call hardly for 4 second.
When called customer service they said we can only confirm that case has been closed and can transfer the call to GPRS team, when connected with GPRS team they said let us look after this and let's what we can do. After 19 days of Subscription you guys are still working on it and finally one of the case has been closed without giving any resolution.
I have Clearly mentioned what exactly the problem is, as i said there is no problem in settings, i have all the settings i can use internet and can play TV using third party Mobile TV Application for Eg SPB TV and everything is Working fine. the only problem is when i tried to open the Mobile TV page it gave me Server Error message on page:

#########################################
JBoos Web/2.1.3.GA -Error Report

HTTP Status: 500

Type: Exception Report

Message Description: The server encountered and internal Error() that prevent it from fulfilling this Report.

Exception:
org.apache.jasperexception..... and so on

Root cause:
javax.servelet Exception..... and so on

Note: The full stack trace of the root cause is available in the JBoos Web/2.1.0.GA Logs.
########################################

As from this above Error message a Simple literate person can identify that any configuration settings can't resolve this issue, you need to configure your sever to handle the Exception request. I know you guys are so Computer uneducated to resolve this issue.
As you told me to reconsider my decision to exit from your services and give you an opportunity to resolve this issue, i would like to say i am 100% sure that if after 19 days you can't resolve the issue you can't resolve it. And on 18 my Subscription will expire after that if you'll resolve the Concern how it will benefit me? So i have decided that i will port out my number for sure and not only this but all of my 4 Reliance number to Airtel and you should give me exception before 3 month as the problem is from your end not from my End and i will take all best possible legal action and will fight for my right. Waiting for Diplomatic and negative Reply.

Sanjay Suman
[protected]/[protected]/[protected]
[protected]@gmail.com

Hi,


This is with reference to the repetitive deduction of balance from my Mother's Reliance GSM SIM card. there has been a series of such deduction after which I made a complaint on this site and some amount of balance was refunded but again on the 18th or 19th of the previous month( i.e. 18/07/2011) around 60 rs were deducted automatically. I am really fed up of this problem as this causes a lots of trouble to my mother. I sincerely request you to take some action against them and get my mother' money back as soon as possible.


Your help is appreciated

Dear Team,

I got my MNP process from AIRTEL to RELIANCE service provider.
As per the MNP promo plan in RELIANCE to new consumer, They are offering the below plan on the 33/- first recharge.

Daily 20 mins/day to all local calls to any mobile for 30 days.
Unlimited RELIANCE to RELIANCE local call for 30 days.
1p/2sec for first 3 months to any mobile.
1p/Sec for one year post 3 months promo offer of 1p/2sec.

I recharged on 1st August, 2011 for 33/- post conversation with customer care on 198 at 7:15. He explained me the above plan thoroughly and post his assurance I recharged from the reliance store at Tulsidham Char Rasta, Manjalpur, Vadodara. The poster was also available in store explaining the above plan.

After the recharge of 33/-, I got the service activated within 5-6 hours. From the above promo plans I did not get activated of the plan of 1p/2sec.
When I called customer care on 2nd August, 2011 for not activated this plan, he denied me and explained me that this has been expired and you will not be able to avail this offer.

Now my question is if the person is assuring the offer and this all are the combo offer, why I am can not avail this offer too?

Please give me the valid reason for denying this offer plan.

Best Regards,
Vijay Patil
Mobile : +[protected]

DEAR SIR...

i`m mukesh jain from ijayawada.. my number is [protected]..
i got the deduction of 39 rs for my sms pack on 1st or 2nd august.... and after tht they again deducted 39 rs for the same sms pack.. whn i called customer care... they even agreed that the second time deduction is a mistake by them... and it will be refunded within 2 days... for which i have the complaint number i.e[protected]..even i got the confirmation.. and got balnace.. but balance went into promo balance.. which is valid for only 7 days... i again called and asked them to refund my balance in main balance.. and not in promo balance... for this they deactivated my sms service... and whn i called and asked thm, they said me that, i have asked thm to do so... and i never said them to deactivate my sms service..
i can still activate my sms pack, bt now i will have to pay 5ps per sms.. and before it was free...
isnt it cheating... arnt they trying to foool customers....plzzz sir, help me out...

even a month ago, they deactived caller tune service after deducting my 120 rs. i took lite that time... but how many time, i will be cheated,,,

Actually I am using Broadband connection from Aug,2010 onwards. When I left to Germany by Feb,
I asked for the Safe custody from Reliance Netconnect. I send mail I had personnally called and explained keep the safe custody, I am out of the country. But they had kept in the normal mode only. So when I came back from Germany by Mar end, I needed the Internet connection urgently. They had charged the full amount 827 Rs/- from Feb 7, 2011 to Mar 6, 2011 which I have not even used a min of Internet. They had not done the safe custody. So I called them. At that time, they said, they will consider and give waiver in the later time.

Now previous month, one girl with unemployment utilised my modem for applying jobs and it had exceeded the usual 2GB limit. They charged me 400Rs/- Extra. I had kept on asking them to do the waiver by considering the promise they made (Pavithra is the customer care attended the call) . But they keep saying that they had done correctly and they are not interested to waiver. This 400 Rs/- needs to be credited back to my acct or the waiver which is promised for the Feb 7th , to Mar 6th safe custody period needs to be given to me.

Complaint -12

Dear Mr Ambani / Mr.Richard rao / Mr Firoz / Mr Ashok Ganpathy

I am waiting for your reply on below mail .

Your Mr Feroz told that he is making provision for refund but no action is taken till date .

We have still not received the money back and its over 4 ½ months now and above all late fee of Rs 50 is charged with service tax etc . ( Official recovery amount from reliance group 266 + 50 rs late fee + service tax )

Every time , I have to explain my problem from scratch

Regards

Vikas Aggarwal

( My wifes no 93xxx xxx45

My no is 988 xxxxxxx78 )

Complaint – 11

Sent: 31 July 2011 23:32
To: 'anil.[protected]@relianceada.com'
Cc: 'RCOMNodalOfficer.[protected]@relianceada.com'; '[protected]@relianceada.com'; 'Rcomappellateauthority.[protected]@relianceada.com'; '[protected]@trai.gov.in'; '[protected]@vsnl.net'; [protected]@trai.gov.in
Subject: Fwd 'Reliance=[protected]'Money not refunded , and penalty also charged : 4 months vs rs 315+ service tax

Dear Mr Ambani / Mr.Richard rao

I am waiting for your reply on below mail
We have still not received the money back and its over 4 months now and above all late fee of Rs 50 is charged with service tax etc . ( Official recovery amount from reliance group 266 + 50 rs late fee + service tax )



Regards

Vikas Aggarwal

( My wifes no 93xxx xxx45

My no is 988 xxxxxxx78 )
Complaint – 11
________________________________________

Sent: Mon 7/25/2011 2:57 PM
To: 'anil.[protected]@relianceada.com'
Cc: 'RCOMNodalOfficer.[protected]@relianceada.com'; '[protected]@relianceada.com'; 'Rcomappellateauthority.[protected]@relianceada.com'; '[protected]@trai.gov.in'; '[protected]@vsnl.net'
Subject: FW: 'Reliance=[protected]'Money not refunded , and penalty also charged : 4 months vs rs 315+ service tax
Dear Mr Ambani / Mr.Richard rao

I am waiting for your reply on below mail
We have still not received the money back and its over 3.5 months now and above all late fee of Rs 50 is charged with service tax etc . ( Official recovery amount from reliance group 266 + 50 rs late fee + service tax )



Regards

Vikas Aggarwal

( My wifes no 93xxx xxx45

My no is 988 xxxxxxx78 )

Complaint – 10
________________________________________

Sent: 20 July 2011 17:39
To: 'RCOMNodalOfficer.[protected]@relianceada.com'; 'anil.[protected]@relianceada.com'
Cc: '[protected]@relianceada.com'; 'corporatecentre.[protected]@relianceada.com'
Subject: RE: 'Reliance=[protected]'Money not refunded , and penalty also charged : Should i feel Shame on anil ambani or shame on mr richard rao

Dear Mr Anil

I am waiting for your reply on below mail and telecon with you on the below subject .

We have still not received the money back and its over 3 months now and above all late fee of Rs 50 is charged with service tax etc . ( Official recovery amount from reliance group 266 + 50 rs late fee + service tax )

You can go through enclose my last 3 months bill including current bill generated today .Please let you or your PA talk to me because rest ur team is useless and getting paid for creating mess .


Regards

Vikas Aggarwal

( My wifes no 93xxx xxx45

My no is 988 xxxxxxx78 )

Complaint – 9
________________________________________

Sent: 19 July 2011 13:59
To: 'RCOMNodalOfficer.[protected]@relianceada.com'; 'anil.[protected]@relianceada.com'
Cc: '[protected]@relianceada.com'
Subject: FW: 'Reliance=[protected]'Reference your e- mail : Mockery of reliance group by your own executives

Dear Mr Anil

I am waiting for your reply on below mail and telecon with you on the below subject .

We have still not received the money back and its over 3 months now


Regards

Vikas Aggarwal

( My wifes no 93xxx xxx45

My no is 988 xxxxxxx78 )

Complaint – 8
________________________________________

Sent: 04 July 2011 19:37
To: [protected]@relianceada.com; anil.[protected]@relianceada.com
Cc: RCOMNodalOfficer.[protected]@relianceada.com
Subject: RE: 'Reliance=[protected]'Reference your e- mail : Mockery of reliance group by your own executives

Dear Mr Ambani

Request your intervention in to the matter below .

Just for refund of my 266 Rs , I have gone through more than 20 different service request and their is heigts of communication gap bw ur team . Ur nodel officer say money is transfered in my account and ur customer care is analysing my bank statment .

Fact remain that ur own people have made mockery o[censored]r name . Now the amount hardly matters , may u get some time to call me on 0988 xxxxxxx78 and discuss , how ur people are so confused in resolving such small issues and the customer is left stranded from last 60 days or more .

Will be waiting for ur call

Regards

Vikas Aggarwal

( My wifes no 93xxx xxx45

My no is 988 xxxxxxx78 )

________________________________________
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Tue 6/28/2011 12:01 AM

Subject: RE:'Reliance=[protected]'Reference your e- mail
Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.
This is with reference to your e-mail regarding Billing issue against your Reliance GSM number 93xxxxxxx45. Kindly note that your complaint has been registered under Service Request ID[protected]. We are working to resolve this concern and will respond to you in next 5 days.
Regards,

Yogesh Meshram
Customer Care
Reliance Communications

Complaint –7

Original Message-----
From: 90xxxxxxxxxxxx75 ( 90xxxxxxxxxxxx75)
Date: Saturday, June 25, 2011 09:08 AM
To: corporatecentre.[protected]@relianceada.com (corporatecentre.[protected]@relianceada.com)
Cc: [protected]@yahoo.com ([protected]@yahoo.com )
Subject: RE: Reference to your e- mail

Enclosed herewith is my bank statement .

Just for information , same was provided in previous mail also.
Thanks & Regards

Vikas Aggarwal
()

Complaint –6
________________________________________
From: corporatecentre.[protected]@relianceada.com [mailto:corporatecentre.[protected]@relianceada.com]
Sent: 24 June 2011 17:19

Subject: 'Reliance=[protected]' Reference to your e- mail

Dear Customer,

We regret the inconvenience caused.

This is with reference to your e-mail regarding payment related issue for your Reliance Mobile number 93xxxxxxx45.

As conveyed to you during our telephonic conversation on 93xxxxxxx45, we request you to kindly provide us with the scanned copy of the bank statement which would help us to investigate the details further and update the payment of Rs.266/- for your Reliance Mobile number 93xxxxxxx45.
Thank you for being associated with us.

Warm Regards,

Firoz khan
Corporate Centre
Reliance Communications Ltd.



This refer to your below mail .
Please find enclosed my account statement .. You are free to contact my bank on same . ( Please refer entries dated 21/4/ 2011 )
Surprisingly you have confirmed me thrice at different intervals that money is refunded back to my wife account but it is not credited yet .
This is really the heights of communication gap going across the organization

Thanks & Regards
Vikas Aggarwal
( )


<<Rel Bill.pdf>>

________________________________________
From: RCOMNodalOfficer.[protected]@relianceada.com [mailto:RCOMNodalOfficer.[protected]@relianceada.com]
Sent: Mon 6/20/2011 1:33 PM

Subject: Re: Let Reliance distributed My 266 Rs in all its employee for its ====[protected]=====Biswas
Dear Sir

With Response to your mail,

Payment has got transfered sucessfully in the system against your Wife number.

Regards
Richard Rao
Reliance Communication
Nodal Office
Mumbai Circle

Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G
----- Complaint –5

To: <anil.[protected]@relianceada.com>
Cc: <[protected]@relianceada.com>, <gsm.[protected]@relianceada.com>, <[protected]@yahoo.com >, <[protected]@nic.in>, <Rcomnodalofficer.[protected]@relianceada.com>, <Rcomnodalofficer.[protected]@relianceada.com>, <Rcomnodalofficer.[protected]@relianceada.com>, <Rcomappellateauthority.[protected]@relianceada.com>, <[protected]@trai.gov.in>, <[protected]@vsnl.net>
Date: 06/19/2011 03:23 PM
Subject: Let Reliance distributed My 266 Rs in all its employee for its ====[protected]=====Biswas

________________________________________



Dear Mr. Ambani

Sorry to refer u like that but you I don’t have any choice .
From Last 2 months I have been fighting from your group of cheater management and spend over thousand rupees to recover my 266 Rs , which you people have digested . ( details referred below )

1) I have raised service request no. [protected] , regarding refund of Rs 266 twice charged against my wife’s mobile no. 93xxx xxx45 , details of same are mentioned in below mail . Till date the Rs 266 has not been refunded back in to my bank account

3) Our bank Axis Bank has confirmed that no credit request has come to credit Rs 266 back to A/c No. 90xxxxxxxxxxxx75 .However the amount has been debited from our account on 21st April and same has also been paid by us in cash on 19th May 2011 .
4) Recently I got a call from your office and I was told that My complete refundable amount should be adjusted in my wifes this months bill .However no such adjustment has been made.

4) I have been to your customer care of MG Road Pune , Dhole Patil road and Vishrantwadi more than 12 times and even if I look towards my petrol expenses that too account for more than Rs 500 . I have taken out account statement to submit to your reliance web world and Rs 57 has been debited from my account for same . I have made enormous phone calls to your customer care, which itself amount to more than Rs 100

I accept that I am a fool but now I ensure that atleast your high profile work out tirelessly for cheating customer and accumulating such 200’s for getting monthly payouts of their bosses ! Good Job Done .
I have a sincere request to all who are going to this mail . Can u please communicate this incident to all concerned , May be so that Reliance could not digest money of their other customers like me
We are not ambani who can spent crores of rupees over their houses for us this 200 Rs also play a vital role in our monthly computation . Unfortunately I have to give up to these cheats after loosing about a thousand , may be it would have been better , if I would have not asked for refund

Thanks & Regards

Vikas Aggarwal

----- Complaint –4
< 90xxxxxxxxxxxx75>
Sent: May[protected]:03pm
To: <anil.[protected]@relianceada.com>
Cc: <[protected]@relianceada.com>, <gsm.[protected]@relianceada.com>, pooja agarwal <[protected]@yahoo.com >, <Rcomnodalofficer.[protected]@relianceada.com>, <[protected]@relianceada.com>
Subject: No response to ur Service request no.[protected]regarding refund of Rs 266 twice charged against our mobile no. 93xxx xxx45


Dear Sir



Good Morning



1) This refers to our service request no. [protected] , regarding refund of Rs 266 twice charged against our mobile no. 93xxx xxx45 , details of same are mentioned in below mail .

2) We have still not received the Rs 266 back in to our bank account and none of your employees have contacted us .

3) Our bank Axis Bank has confirmed that no credit request has come to credit Rs 266 back to A/c No. 90xxxxxxxxxxxx75 .However same has been debited from our account on 21st April and has also been paid by us in cash on 19th May 2011 .

4) We request your kind intervention in resolving the problem since we are not receiving any response from your team





Thanks in Anticipation



Vikas Aggarwal , H/o Pooja Aggarwal




----- Complaint – 3

From: pooja agarwal [mailto:[protected]@yahoo.com ]
Sent: 21 May 2011 16:48
To: Rcomnodalofficer.[protected]@relianceada.com
Cc: [protected]@relianceada.com; gsm.[protected]@relianceada.com; anil.[protected]@relianceada.com; AGGARWAL VIKAS T [ Manager (Machine Purchase) , Pune PCBU , MACHINE PURCHAS ]
Subject: Lady Customer charge twice : harassed :Poor Service Problem : 'Reliance=[protected]' Reference your e-mail



Dear Sir / Madam



1. I am a user of reliance mobile post paid GSM connection , 093xxxxxxx45

2. From last 4 weeks , my Mobile outgoing calls was barred , despite of prepayment of my bill on 21st April 2011 .

3. My connection was reactivated after my complaint to the chairman office vide email dated 9th May 2011 .

4. My payment receipt has been acknowledged by transaction receipt and enclosed mail from your customer care .

5. However my connection again got disconnected on 18th May 2011, the reason stated was that I have not paid my outstanding amount of Rs 266.

6. While enquiring for the same with your customer care in MG Road Pune , I was told that my previous payment was of Rs 266 was rejected and has been credited back to account , which was used for payment i.e my Husband A/c No. 90xxxxxxxxxxxx75.

7. I confirmed your executive that no such payment is credited in my account from reliance communications .

8. For your satisfaction , I have enclosed one month snap shot of my bank account transactions , which only shows Rs 266 debited from my account but no credit entry .

9. Your customer service executive had generated complaint for same .

10. I have repaid the amount again to restore my connection .

11. Pl let me know , when reliance communication is refunding my additional amount of RS 266 , which I have paid twice , once on 21/4/2011 and next time on 18/5/2011 .

12. Also I want some senior person to call and explain me this mis management from chairman’s office till front office .



Thanks in Anticipation



Pooja Aggarwal



From: [protected]@relianceada.com[mailto:[protected]@relianceada.com]
Sent: 14 May 2011 10:28

Subject: 'Reliance=[protected]' Reference your e-mail



Dear Customer,



This is in response to your e-mail regarding payment and services issue.

As conveyed to you during our telephonic conversation on 93xxxxxxx45, we would like to inform you that the payment of Rs. 265.78/- is updated in our records and the same will be reflect in your subsequent bill.



Also note that, currently the services of your account are active with National Long Distance (NLD) calling facility.



We regret the inconvenience caused.


Thank you for being associated with us.



Warm Regards,



Sushmita Chakraborty
Corporate Centre
Reliance Communications Ltd.



----- Complaint - 2


Dear Sir
1. I am a user of reliance mobile post paid GSM connection ( I don’t know, why I choose reliance only for number portability, probably my past six
years experience of excellent service )
2) With deep regret I would like to say that Reliance communication has now become a pathetic service , probably because the senior managment is
hardly aware of the word customer satisfaction .
&n bsp;
2. My Phone no is 093xxxxxxx45
&n bsp;
3. From last 2 weeks , my Mobile outgoing calls are barred , despite of prepayment of my bill on 21st April 2011 .
&n bsp;
4. Despite of my husband out of Pune and I myself being Preganent , I have been moving from pillar to post but nobody has resolved my complaint .

5. Please see how , your system has failed to help a lady customer , as follows :
&n bsp;
a) Your local customer care : Me and my husband (who has now gone outstation ) have visited here almost six times ,every time complaint
is launched and we are assured that problem will be resolved in another 48 Hrs but no results : Ist failure
b) Your Call center : Your second failure
(i) The post paid GSM no *333, if you call on it from some other number , the call gets disconnected immediately you
feed your number .
(ii) If I call from my mobile , the call is put on hold for altelast 5-6 minutes and then it further gets
disconnected . You yourself can verify from my calling history , how long I have waited and the phone never gets connected .
(iii) Most of the time the option “ 0” for customer care executive is disabled
&n bsp;
c) Your website : Your 3rd failure “ Apache server failure , no back up “ , The error continuously seen on your websites for last 5
days and get rectified yesterday only .
d) Your Feed back updation system : Your 4th failure I received an sms that my payment has been received and updated and despite of
that my outgoing is not working .
e) No nodal officer : Your 5th failure To my uttermost surprise , there is no nodal officer contact details , which all reputed
service providers have .
&n bsp;
;
6) Till now , my connection outgoing is not activated . M problem is that my physical condition don’t allow me to continue running from pillar to
post .
&n bsp;
7) The condition becomes more sever , when my husband is out of station for a week .
&n bsp;
8) In case some mishappening / tragedy happens in his absence ,pl tell who will be responsible for this .
9) As considering you as the only option : I request your intrevention for solving my problem on top priority and ensuring my satisfaction
note is taken .
10) Since my doctor has instructed me to avoid taking any mental rest , hence today I am writing this mail to you . If still the problem not
gets resolved then I will submit my connection ,once my husband returns and will understand that Reliance has nothing to do with the word rely
( I Have enclosed my payment reciept for your kind persual )
Thanks in Anticipation
&n bsp;
Pooja Aggarwal
&n bsp;

----- Message from <[protected]@relianceada.com> on Sat, 14 May 2011 10:28:07 +[protected] Complaint - 1
Subject: 'Reliance=[protected]' Reference your e-mail

Dear Customer,

This is in response to your e-mail regarding payment and services issue.
As conveyed to you during our telephonic conversation on 93xxxxxxx45, we would like to inform you that the payment of Rs. 265.78/- is updated in our records and the same will be reflect in your subsequent bill.

Also note that, currently the services of your account are active with National Long Distance (NLD) calling facility.

We regret the inconvenience caused.

Thank you for being associated with us.

Warm Regards,

Sushmita Chakraborty
Corporate Centre
Reliance Communications Ltd.

Disclaimer:

This electronic message transmission contains information from Reliance Communications Ltd. & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. If you have received the electronic transmission in error please delete the same and notify us immediately.

The organization is not responsible for any damage caused by a virus or alteration of the email by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of Reliance Communications Ltd.

The information provided (including any accompanying documents) is based on prevailing terms and conditions of the company, which are subject to change without prior notice. For more details on our Products and Services, you may visit our website www.rcom.co.inor can email us at [protected]@relianceada.com




Dear Sir
1. I am a user of reliance mobile post paid GSM connection ( I don’t know, why I choose reliance only for number portability, probably my past six
years experience of excellent service )
2) With deep regret I would like to say that Reliance communication has now become a pathetic service , probably because the senior managment is
hardly aware of the word customer satisfaction .

2. My Phone no is 093xxxxxxx45

3. From last 2 weeks , my Mobile outgoing calls are barred , despite of prepayment of my bill on 21st April 2011 .

4. Despite of my husband out of Pune and I myself being Preganent , I have been moving from pillar to post but nobody has resolved my complaint .

5. Please see how , your system has failed to help a lady customer , as follows :

a) Your local customer care : Me and my husband (who has now gone outstation ) have visited here almost six times ,every time complaint
is launched and we are assured that problem will be resolved in another 48 Hrs but no results : Ist failure
b) Your Call center : Your second failure
(i) The post paid GSM no *333, if you call on it from some other number , the call gets disconnected immediately you
feed your number .
(ii) If I call from my mobile , the call is put on hold for altelast 5-6 minutes and then it further gets
disconnected . You yourself can verify from my calling history , how long I have waited and the phone never gets connected .
(iii) Most of the time the option “ 0” for customer care executive is disabled

c) Your website : Your 3rd failure “ Apache server failure , no back up “ , The error continuously seen on your websites for last 5
days and get rectified yesterday only .
d) Your Feed back updation system : Your 4th failure I received an sms that my payment has been received and updated and despite of
that my outgoing is not working .
e) No nodal officer : Your 5th failure To my uttermost surprise , there is no nodal officer contact details , which all reputed
service providers have .


6) Till now , my connection outgoing is not activated . M problem is that my physical condition don’t allow me to continue running from pillar to
post .

7) The condition becomes more sever , when my husband is out of station for a week .

8) In case some mishappening / tragedy happens in his absence ,pl tell who will be responsible for this .
9) As considering you as the only option : I request your intrevention for solving my problem on top priority and ensuring my satisfaction
note is taken .
10) Since my doctor has instructed me to avoid taking any mental rest , hence today I am writing this mail to you . If still the problem not
gets resolved then I will submit my connection ,once my husband returns and will understand that Reliance has nothing to do with the word rely
( I Have enclosed my payment reciept for your kind persual )
Thanks in Anticipation

Pooja Aggarwal

Respected Sir/Madam,

I am Reliance Prepaid Customer & using the services from more than 3 Years.

Today on 4th August 2011, Rs. 30 has been deducted without any activation request by me.

Today in the morning, 11:24 am, i received the following message from 56785 " You have been successfully subscribed to My Feeling service at Rs. 30 for 30 days. . To unsubscribe SMS Unsub 2229 to 155223 ".

I have never activated any such service.


After unsubscribing the same as Unsub 2229 to 155223 as in above SMS; again I received the below Sweet SMS from Reliance.

""Dear Customer your request has been accepted. You will be intimated shortly about the status of your request.""

At the moment, i am out of balance due to this.

Please do the needful at earliest.


Thanks & Regards,
Rajaram Choudhary
M no : [protected]