Reliance Communications Complaints & Reviews

Sub: Harassment regarding Reliance NetConnect+ Recharge for MDN no. [protected]

Respected Madam/Sir,
My name is Samik Biswas. I had purchased a Reliance Netconnect+ USB modem along with a prepaid connection from a Mobile Store outlet located at 58 Ballygunge Gardens, Golpark, Kolkata – 700019 on 23rd June, 2011.
After I had purchased the modem, I had got 10 gigabytes o[censored]sage which was valid till 23rd July, 2011. My data usage was nearing depletion and I went for an unlimited recharge of INR 800 ( rupees eight hundred only) from Mobile Store located at 58 Ballygunge Gardens, Golpark, Kolkata – 700019 on 5th July, 2011. Transaction ID for the same is[protected].
When even on 6th of July, 2011, the said recharge did not reflect in my account, I went to enquire at the Reliance World outlet at Shivam Chamber, 53 Syed Amir Ali Avenue, Kolkata. Following bullet points will describe the communication I had with them.
• I was told that my validity expires on 23rd July, 2011, and any unlimited recharge within this period will be void. My question to this point is that, this condition was not communicated for my knowledge to me by the 3rd Party; in this case Mobile Stores Kolkata at the time of purchase, nor it is reasonably visible either in website tariff section or in tariff brochures. In this case of concealment, how am I supposed to know that after completing the allotted 10 gigabytes I can’t recharge for an unlimited plan.
http://www.rcom.co.in/Rcom/personal/internet/wireless_internet.html

• I was told that, I should always get my recharge done from Reliance World outlets to avoid such problems and Reliance Communications is not responsible for any problems thereof. My question to this point is that why has Reliance Communications authorized 3rd Parties to transact financially on their behalf and accept payments.

• I was told that since my recharge of INR 800 (rupees eight hundred only) is void, and my Validity expires only on 23rd July, 2011, I will only be able to use the facilities if I again recharge with anything which is not an ‘Unlimited’ recharge, which is an extra cost to me after spending the previous amount. These conditions are nowhere visible in a usual and reasonable manner and were only verbally communicated only after the problem had risen which is incomplete communication.

• I was told that this recharge, amounting to INR 800 (rupees eight hundred only), which was declared void, won’t be refunded to me. My question to this point is that- can this money, which was paid for acquiring/purchasing a service, be withheld permanently/forfeited without providing the service, and if yes then by what rules/regulations and whether these conditions were communicated in a usual or reasonable manner to me through website and/or tariff brochures or any other means of communication.
Overall behaviour of the staff at Reliance World was not courteous and very argumentative in nature and the problem which I am facing was nowhere near to getting resolved.
Would sincerely request you to address my problem as getting harassed like this, losing money for no apparent reason and hampering normal day to day work for the dearth of connectivity in this case is severely distressing.

I have opted for PORT on 22.06.2011 and 4 times application rejected by reliance saying contractual obligation. 15 days over as per TRAI. Again applied for new PORT and requested on 02.07.2011 but till date againn rejected twice saying contractual obligation. Mr. Ritesh ([protected]) who deals in Contractual obligation issues said this problem will not be there again and same has been said by Mr. Abhishek ([protected]) but again today at 4 P.M. got the application rejection.
I tried so many times at 198, *333 of reliance customer care centre and entered complaints but no action.On asking at 198 they says your application is accepted but actually not.
OLD-UCS7189883, NEW - UCS[protected]
My communication as under:
1. 01.07.2011 8.53 PM on 198, Mr. Taran Interaction ID [protected] accepted by TRAI on 27.06.2011 at 11.11 PM but actually rejected as per sms recd. from vodafone.
2. 03.07.2011 at 198 port out at 6.23 PM but again rejected due to contractual obligation.
3. 04.07.2011 at 198 Interaction ID[protected] Mr. Sandesh, Application accepted but again rejected due to contractual obligation.
4. 05.07.2011, as per Mr. Ritesh and Abhishek sent new request from VOdafone at 12 Noon after getting assurance that application will not be rejected.
5. 06.07.2011 - application rejected at 4 P.M. and no response on mobile from above responsible persons of a big company like Reliance. Interaction ID at 198 - [protected] Mr. Rohit
6. Not showing what actually is contractual obligation.
7. Also had talk with Mr. Rajesh - [protected] 11.46 AM but all in vain.
8. Also talk with Nodal Officer Mr. Abhay mathur's staff at [protected] on 04.07.2011
I will pleased if get a solution for above problem.

Nagendra Agrawal - [protected], [protected]@yahoo.co.in

Dear sir

After MNP of [protected] number my incoming is stop as 8 days gone no response of any relience executive even nodal officer ahmedabad, as i sent 2 mail to nodal officer but he is not responding
as i submitted my documents on 28/6/11 bcoz of this problem i am
getting loss in my bussiness,plz help me to resolve my this mater soon, 10 days no incoming i am getting so much trouble in my bussiness plz help

Thanks & regards
Tufail dalla
[protected]
Card holder name; Fahim dalla
Mo:[protected]
Card taken: Deep mobile upleta([protected])
Port no:AG245848
Card no:[protected]

From: srinivas tripathy <[protected]@yahoo.co.in>
To: rcomnodalofficer.[protected]@relianceada.com
Date: 06/27/2011 03:53 PM
Subject: not responds my issues till date Dear sir/madam,

I, Srinivas Tripathy having the prepaid GSM no[protected], unable to know my balance from last 1 months. After pressing *367# its coming 'request not completed', dialing *333 also its telling 'ur request can't be processed at this moments', want 2 speak with cust care also not connecting with long long waiting, balance summary is not coming after each n every call end. By typed 'bal' n sending to 55333 also no respond.
I given a complain on 19th Jun'11 with complain no[protected] also there is no response till yet. Today I given another complain to Nodal officer same things with a new complain no[protected].
So i want to know when will the issue will solve. I waiting for ur kind response and reply.

Landline not working.

My landline[protected] is not working from 1st July 2011. We have lodged a complaint on the same day but we have no response. Our complaint no. is[protected]. This is not the first time we are experiencing. Last month our landline was not working for nearly a month and after several reminders it was solved.

We are very much disappointed with your services and hence we would like to cancel our connection as immediately as possible.

Although we had not used our landline for nearly a month, we have received a bill of Rs. 353. Hence we are not interested to continue your services and want you to do the needful as early as possible.

Thanking You.

John Mathai
A/c No. [protected]
Contact No. [protected]

Hello sir/Mam,

I have taken broadband connection of Reliance. but my connection is not working starting to till today. I complaint too many times through Email to RCOM Nodal Officer, Delhi and call to customer care. but still my issue didn't solve.I m suffering from mental fatigue.

The Details are given below.

User Id[protected]
Name - Santosh kumar

1. Apply Date 14th June 2011.
2. Confirmation / Verification Date : - 17th June 2011
3. Get Connection ( Install Broadband Connection ) : - 29th June 2011
4. Disconnect Broadband connection : - 30th June 2011
5. Complain Date : - 1st July 2011, 2st July 2011, 3st July 2011, 4th July 2011
6. Complain No :[protected] /[protected]

please take some action as soon as possible.
your help would be highly appreciated.


Thanks & Regards
Santosh kumar
[protected]

I am not able to understand the need to talk to me, it is as simple as it, to release a check and give it to me.
the day you called, i was in hospital and could not pick the phone, you didn't call me again after half an hour or so.
I don't know whether this is called good service?

My reliance no was [protected]

Rajesh Dadlani
Ph:[protected], [protected]

I am reliance CDMA Phone user(My no-[protected]) for the last 3 years.For the alst 20 days I used to receive SMS from 3600 with message to recharge mobile.Same msg is keep on coming and if I am deleting all the msg from the inbox to accomodate the SMS then all the inbox(30 is the limit) will fill with the msg from 3600.After filling te inbox also the same msg will keep on coming/waiting and asking to delete the inbox msg to accomodate the new msg.

I made sveral request to cutomer care to resolve this issue and it seems REliance is deaf to haer the cutomer compliants.
It's surprising that there is no tentative date for the solution.

If it continues then I will not use Reliance service any more.
We had enough options for mobile services.

Now it all depends on Reliance how to give the service to the customers and maintain the existing cutomers with them.

My name is Somnath Guha Neogi and I am an existing customer of Reliance GSM Smart.My mobile number is [protected].Today I found that approximately 30-35 Rs from my account has been deducted without any prior notice.A few days back same thing happened also.That time I too lodged a complaint in this forum.After few days they reverted the deducted amount to my account and saying from then on all the add on services will be deactivated.After that I haven't activated any services.

Please look into this.I am just getting frustrated with these sudden deductions.

I Rishi Pathak is ur customer since last 3 years but my experience wid ur company is not good I think u have the most worst Customer care executive in all manners.whenever I call there I don't get proper response from their.recently I talked wid mr. Sudeep on[protected] at 9:43 PM on [protected] regarding SMS Pack Activation but there is no satisfactory Ans given by him and call was also cut before solving the query as well.so plz check it and take necessary action or kindly give me contact no. of higher authority wid whom I can talk on this matter.

I purchased Reliance data card on 2/7/11 from Vriti Infocom-B-75,Sector 63,Noida -201307-UP - Rs. 1399. Mr. Ghanshyam assures me this will activate today till 8 PM. After that I get a call from Vriti Infocom[protected] at 7:3. Pm Mr. Alok assures device will activate till 8 PM.
After 8:30 I call him many times but nobody pick the phone. On second day 2/7/11, I again call from 9:30 Am to till night but no one pick .
On Monday I call again[protected] Mr. Alok talk to me at 10:45 AM & confirm this will activated till 11:30 AM.I call again at 12:30 then no one pick phone & at 2:00 PM alok say device is not activated ,just I check & confirm you & he say this will activated till 5 PM.
Till I have call many times they pick phone & disconnect, if talk then say Mr. Alok in meeting.
I have losing my money in calling them & wasting time

So please reimbures data card amount ,Phone calls amount & time which i have waste.

Thanks
Shailendra
[protected]

As usual...even after complaining a number of times my balance has been deducted. That too without my knowledge. I need refund. I'v been promised that again no more errors or deductions without any reason will be done. But Reliance failed to keep its word.
[protected]

This is Praveen here. With lot of hatredness and remorse i am writing my complaint against Reliance Broadband here. Its been 2 weeks since a reliance representative named Sunil kumar ([protected]) took Rs.1299 for the plan choose + 550 rupees for installation from me. My application number is [protected]. I was assured connection in three days but its been 2 weeks and i haven't got any response from them so far. Every time i call them they have a same reply its under process. Upon persistent inquiry they insist me to talk to their reporting manager Mahesh ([protected]). This person doesn't even have minimum manners of speaking. He speaks so rudely as if i myself owe him the money and keeps postponing the dates. Now they have stopped receiving the calls also. I really feel if the Reliance broadband is a big fraud. I request the concerned persons to take the stringent action address my grievance at the earliest. I have already read similar complaint against the persons in this forum. So i request you to take proper action against the concerned people. Please try to value the customer's hard earned money.

Hello There,

I had been using Reliance net connect (data card number - [protected]) for a few months till mid may. More than once I complained to the company about having technical problems. Which never seem to get resolved. Then finally after trying for over a month I asked them to disconnect my number. I even recieved a call from their customer relationships officer. The lady assured the connection would be cancelled. This has been over the past month and half since I asked for the disconnection. At that time nobody mentioned for a written document to be submitted for disconnection. The relaince people kept calling me everyday and harrassing me about the payment and every time i would tell them I have asked for cancellation they would just hang up. And next day the same would happen. Now they are claiming it is my fault that I didn't make payment and give in writing for connection. They don't clearly mention this when i first asked for the cancellation. I would pay if i am using. But I am not using the data card.

I am being harassed everyday by their agents to make payment when I haven't even used it for over a month.
Upto recently maybe a week back from today, A person did mention about this written statement and even said he would come collect the written statement but nobody showed up. They expect me to chase them for that as well.

First dealing with technical issues.. Losing all my work time due to bad connection while using Reliance Net connect. And now after asking for cancellation i am being harassed for this payment issue.

Please help me put a closure to this matter. Why should I suffer for their bad services.

Please help

Sincerely
Anisha

This complaint is in regards to not getting the tariff plan as promised by the company. On 19th May, 2011, I recharged for Rs 37/- (Thirty Seven Rupees Only) on my Reliance CDMA Prepaid
Connection 93215XXXXX. As per the terms and conditions of Rs 37/- recharge, all STD calls made to Gujarat should be charged Rs 0.25 per minute for next 30 days as validity for this recharge is for
30 days. On 6th June, 2011, after making lot of STD calls to Gujarat when I checked my prepaid account balance, I found that I am still being charged Rs 0.50 per minute for all STD calls made to
Gujarat and not Rs 0.25 per minute. Later when I checked call history details of my cell phone, I found all these days since I recharged my cell phone for Rs 37/- STV, I have been charged Rs 0.50 per
minute instead of Rs 0.25 per minute for STD calls made to Gujarat. I immediately lodged complaint on 7th June, 2011 (Monday Night) at 01:44 am (Complaint Reference Number as[protected]. The
same problem of wrong charges was repeated on 12th June 2011 at around 19:21 hrs IST when I called Ahmedabad (Gujarat) based landline number 079-2750xxxx from my Reliance CDMA Prepaid
Number: 93215XXXX. This call lasted for little less than 10 minutes and I was charged Rs 5/- instead of Rs 2.50/-. I once again got charged Rs 0.50/min instead of Rs 0.25/min as I have recharged my
cell phone for Rs 37/- STV allowing me to make outbound calls to Gujarat Rs 0.25/min. I immediately lodged another complaint (complaint[protected]. The conclusion is their system is not able to
recognize the calls made to Landline Numbers of Ahmedabad, hence system is charging at the regular rate instead of discounted rate. But team at Reliance is not able to understand it and they have not
given the refund even though I have provided all the information in detail in my complaint. They should refund the amount which was wrongly deducted by them as soon as possible.

Hello ,

I bought the Broadband connection from Reliance in Second week of March , # is [protected] . The Plan is supposed to be full broad band i,e I am supposed to get 3.1 Mbps speed , meaning around 300 KBPS , but I never recived this speed .

I had Complained to reliance Customer care 3 Months back about that did some standard troubleshooting with them but that did not resolve the issue , Customer Care C asked me to get the Datacard checked , which I checked with another Laptop but the Speed remained the Same .
Then I logged another complaint at Delhi Customer care[protected] , initially they said that its an issue with network and would be rectified in 3-4 Days & I will be contacted by network team ( nobody Contacted). then I called again they said they will arrange an Engineer visit which took 1.5 Weeks to get arranged , Engineer came and found the same Issue, he said that he will send this report to Network team as they would be able to resolve the Issue. Network team called on 12th May , since then nothing , THE ISSUE PERSIST above all I do not have the energy to Follow up with them anymore .

I also Complained to the Customer care Face book page , they replied back but no change in the Service ,

Around 15 -20 Days back I got a call from Mumbai asking about the issue and he said that he will escalate also but nothing till now .

My Data Card Number : [protected]
Issue Logged with Reliance :[protected]

I get the Full Signal .

My Concern is , what is the point of availing a Full broadband plan if I am not getting the Service which I should be Getting by Default since Start , moreover mine is supposed to be a corporate connection , I am Following Up with reliance on this for months but no resolution in the Sight .The Speed at times is pathetic & the Connection Drops Frequently . The issue is acknowladged by carious Engineers.


Regards
AW

PS : Please see attached for the Speed tests done at various times .

My Conclusion : Even if I am a Paying customer & ready to pay the premium for better service the service providers is treating me shabbily , Reliance is Bad in Service and Customer care both , hope we get a better option soon ,

My Details –
Name – Sandeep M Kulkarni
Data card no – [protected]
Contact Number – [protected]

My Concern –
I had purchased a reliance data card in April, asking for a Accenture specific Corporate plan of Rs 400 + taxes. Details are available in my previous mails where I had mentioned by requirement very clearly.
I have received 2 bills since then (one having a rental plan of 750 charged fully for last month and one charged on pro rate basis with monthly plan of 750 again). I am not happy with this as I have to shell out double the amount when I had not really asked for this plan.

Inspite of followups, scenario has not changed. I tried contacting customer care also but they said they do not handle any corporate queries. Hence I was helpless and had to come back to same people whose email IDs I had earlier with me. From my side this will be a final attempt else I will need to cancel this data card by Wednesday this week.

From:
"sareen donepudi"<[protected]@rediffmail.com>

To: <[protected]@relianceada.com>

Subject: Fw: RE:'Reliance=[protected]'Reference to your e-mail

Date: Sat, 02 Jul 2011 09:12:17 IST
Cc: <[protected]@relianceada.com>,<Rcomappellateauthority.[protected]@relia...⇄

Dear Sir/Madam,

Still the problem is not yet solved please help me whom i have to contact Sir/Madam to solve the issue.
Regards,
Donepudi.Sareen

-- Original Message --

From: "[protected]@relianceada.com" [protected]@relianceada.com
To: "sareen donepudi" [protected]@rediffmail.com
Subject: RE:'Reliance=[protected]'Reference to your e-mail

Treat yourself at a restaurant, spa, resort and much more with Rediff Deal ho jaye!
Dear Customer,


Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.

This is with reference to your e-mail regarding SMS Issue. Kindly note that your request is registered vide Service Request ID[protected]. We are working on it and will respond to you in next 3 days.


Regards,

Roshni Thomas
Customer Care
Reliance Communications

-----Original Message-----
From: sareen donepudi ([protected]@rediffmail.com)
Date: Saturday, June 25, 2011 02:29 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject: Re: RE: Reference your e-mail

Dear Sir/Madam,

1.i am Facing problem with All Numbers
2.MDN of the sender is [protected]
3.City of the sender is from all the places in karanataka and andharapradesh when i am in travling .currently in bangalore.
4.Error Message on the sender’s handset is Message i not sent.
5.Make of the Handset of Reliance Mobile users:LG Model No:-lg-rd3510,FCC ID:-BEJRD3500,S/N :-812cyas2279952,RSN:-rlghs[protected] rc1
6.Alternate contact number:-
7.Best time to contact you at the alternate number is morning 06am to 09am or 08pm to 11pm in any day

Regards,
Sareen.Donepudi

On Fri, 24 Jun 2011 14:28:51 +0530 wrote
>

Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused.


In response to your e-mail regarding SMS issue, we would request you to revert with following details:


Facing problem with All Numbers/Particular number:

MDN of the sender with STD code. (STD Code is not required for 93 Migrated customers):

MDN of the receiver with STD code. (STD Code is not required for 93 Migrated customers):

City of the sender. (Country in case of international message):

City of the receiver:

Error Message on the sender’s handset. (Display message after sending SMS):

Make of the Handset of Reliance Mobile users:

Alternate contact number:

Best time to contact you at the alternate number:We would require the same to assist you better, since we tried contacting on the number provided by you but were unable to reach you.

Regards,

Sharad Navgare
Customer Care
>Reliance Communications

-----Original Message-----
>From: sareen donepudi ([protected]@rediffmail.com)
>Date: Wednesday, June 22, 2011 08:29 AM
>To: [protected]@relianceada.com ([protected]@relianceada..com)
>Cc: [protected]@relianceada.com ([protected]@relianceada.com); rcomappellateauthority.[protected]@relianceada.com (rcomappellateauthority.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
>Subject: harassment in customer care.Mobil No[protected]

Respected Sir, Madam,
>On 20/04/2011 I am in hospet I need to send the SMS urgently but sms was unable to send to any number. When I contacted your web world in hospet they said plz recharge with SMS pack and regular balance recharge. I did the same thing but still the problem is not solved. They registered complaint stating that SMS SENDING problem with this no. customer care exe says that within two days the problem is going too solved. But till date the problem is not solved when I contact customer care the same story is repeated. Details of the complaints given below plz help me to resolve the issue sir/madam.
>
>Mobile NO:-[protected]
>
>Name of the customer: - Donepudi Sareen, Connection from:-Karnataka circle..
>
>1.20/04/2011 complaint given from hospet reliance web world
>2.23/04/2011 complaintno[protected]
>3.26/04/2011 complaint no[protected]
>4.27/04/2011 complaint no[protected]
>5.07/05/2011 complaint no[protected]
>6.08/05/2011 complaint no[protected]
>7.13/05/2011 complaint no[protected]
>8.03/06/2011 complaint no[protected]
>9.21/06/2011 complaint no[protected],[protected]
>
>Yesterday when I went to Reliance web world they said that the name is also having spelling mistake plz correct the name Sir/Madam.
>
>Regards,
>Sareen.donepudi

Hi,
I have taken a broadband connection from Reliance Broadband and using the net service only....but they are adding call charges also in bill..i spoke to customer care regrading issue....they have not deduct the call charges in the....
i spoke to customer care please sent me the call details outgoing ot incoming...i[censored] dont have ...then why ur adding charges for the same..
so many emailed to them but still they have not resolve the issue or disconnect the connection without any intimation..

Reliance Broadband Subscriber ID.[protected]
forwared mail as see below...

they have increase the bill upto 1594.49..even my connection disconnect in april ...or still adding the bill...mail as below for the same
[protected][protected][protected]---
Dear Customer,

Thank you for being a valued Reliance Broadband customer.

This is to inform you that your current bill of Rs. 1594.49 for the Jun month is due on 09/06/11.

We request you to kindly make the above payment before due date 09/06/11 to avoid late payment charges and enjoy uninterrupted services. Please ignore this mail if you have already made payment.

You can also view and pay online bill at your convenience by registering at http://myservices.relianceada.com
[protected][protected]---
Hi,

could you please describe the bill, why should i have to pay rs. 700.47

I have only plan 450+service Tax. i didnt used any call from this.(In
this i have 4days wevier from 20th feb to 23rd fab 2011). if you are
agree please send me correct bill. otherwise i dont have any other
option to disconnect the connect.

if you are sending that kind of bill, for any further clarification plases call me [protected]

Thanks
Rajat


Rajat Tyagi [protected]@gmail.com
toRCOMBB.[protected]@relianceada.com

dateTue, Mar 15, 2011 at 10:02 PM
subjectFwd: Due Date Reminder
mailed-bygmail.com

hide details Mar 15


i laready sent a mail..but till yet didnt get any reply ....


[protected] Forwarded message[protected]
From: Rajat Tyagi <[protected]@gmail.com>
Date: Fri, 11 Mar 2011 18:30:39 +0530
Subject: Re: Due Date Reminder
To: RCOMBB.[protected]@relianceada.com

Hi,


could you please describe the bill, why should i have to pay rs. 700.47

- Hide quoted text -

I have only plan 450+service Tax. i didnt used any call from this.(In
this i have 4days wevier from 20th feb to 23rd fab 2011). if you are
agree please send me correct bill. otherwise i dont have any other
option to disconnect the connect.

if you are sending that kind of bil, please diconnect the connect ..i
am not intrested as long.

for any further clarification plases call me [protected]

Thanks
Rajat


On 3/11/11, RCOMBB.[protected]@relianceada.com
<RCOMBB.[protected]@relianceada.com> wrote:
> Dear Customer,
>
> Thank you for being a valued Reliance Broadband customer.
>
> This is to inform you that your current bill of Rs. 747.14 for the Mar month
> is due on 12/03/11.
>
> We request you to kindly make the above payment before due date 12/03/11 to
> avoid late payment charges and enjoy uninterrupted services. Please ignore
> this mail if you have already made payment.
>
> You can also view and pay online bill at your convenience by registering at
> http://myservices.relianceada.com
>
> Incase you seek any assistance, please call us at 3033 7777/[protected]
> or email us at [protected]@relianceada.com
>
> We look forward to a lifetime relationship with you and assure you our best
> services at all times.
>
> Warm Regards,
> Reliance Broadband
> Customer Relationship Team
>
> For information on our wide range of products and services visit us at
> www.rcom.co.in.

Dear Sir,

RE:'Reliance=[protected]' Re: Change of Data Plan - [protected]

Still waiting for change in data plan from post to prepaid.
After follow up of nearly 60 days still there is no progress.
Please find point by point details
1 request through online to change plan on[protected].
2 Finanlly receive mail on 15 or 16 may, reg. instruction to visit near relaince custmer care to change plan
3 On 18 may 2011 visited Thane customer care and had given written request to change Plan and at the same time paid fulll amount of outstanding dues of 1724 as instructed by customer care.
4. Still waiting for change of data plan and now again outstanding of may to june bill is showing.
5 Now who is resposible for this outstanding and delay in process.
6 I am now seeking help from consumer court to settle the issue, if Plan is not changed to Prepaid in due course.



Rgds

Vikram Jeet

I am appending trail mail communication for details

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding Postpaid to Prepaid and Billing related issue towards your Netconnect Broadband+ number [protected].

Kindly note that your request has already been registered vide Service Request ID[protected]. We are working on it and will respond to you within shortly.

We regret the inconvenience caused.

Regards,

Tanushree Sen
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Vikram Jeet (vikram.[protected]@gmail.com)
Date: Saturday, May 28, 2011 01:23 PM
To: Care Chennai ([protected]@relianceada.com)
Subject: Re: Change of Data Plan - [protected]

To: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Cc: Rcomappellateauthority.[protected]@relianceada.com (Rcomappellateauthority.[protected]@relianceada.com)
Subject: Re: Change of Data Plan - [protected]

Dear Sir/Madam
Already requested to migrate my account from postpaid to prepaid on 18th april but no solution due to which extra amount of rs. 937 already paid with apr month bill total 1724 to clear full overdue amt on 18-05-11 but still no solution. Now overdue of r. 201 is showing. who is going to pay this, already taken rs. 937 due to delay in changing data plan now same thing happening. It is mistake of reliance and customer is paying for it.
Subscriber ID Service Request No Creation Date Category Sub Category Status
[protected] [protected] Mon, Apr 18, '11 Service Related Change in Data Plan Closed
[protected] [protected] Thu, May 5, '11 Service Related Change in Data Plan Closed
[protected] [protected] Wed, May 25, '11 Service Related Change in Data Plan Solving
[protected] [protected] Fri, Apr 8, '11 Service Related Change in Data Plan Closed



On Thu, May 5, 2011 at 10:00 AM, vikram jeet <vikram.[protected]@idbi.co.in> wrote:

Dear sir,
I already requested twice to change my data plan with Service Request No. are[protected] but both time request status is closed wothout changing my traiff plan. As first request given on Mon, Apr 18, '11 which well before my billing cycle of 22nd of every month. Now again bill is generated for the old tariff plan.. I request you to change the traiff plan from existing Postpaid Broadband+ 3 GB to Prepaid Tariff Plan of Rs. 350, 500 MB and validity of 30 days.

Subscriber ID [protected]



Thanks & Regards

Vikram Jeet