Reliance Communications Complaints & Reviews

[protected]@relianceada.com to me
show details Jun 30

Dear Customer,
Thank you for contacting Reliance Customer Care. We regret to inconvenience caused. This is with reference to your e-mail and subsequent telephonic conversation had with you on your number [protected] regarding SMS issue issue. We understand that your issue has been addressed.
Regards, Kanchan VishnoiCustomer Care
Reliance Communications For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.

For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected]. My Services Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com) you canView your account information Recharge your account online View your transaction history Create / Track Service requestsSMS service commands list Just SMS <KEYWORD> to 55333 (toll free).Note: Keywords are not case sensitive. Name of serviceSMS Keyword
Activate Missed Call AlertACT<Space>MCA
Activate Caller TunesACT<Space>CRBT
Account Information
Account BalanceBAL
Last Recharge infoLRD
Information on Features
Call Divert FacilityINFO<Space>CALLDIV
Info on GPRS (For GSM)INFO<Space>GPRS
Locate us
Check address of the nearest Reliance storeGALLERY<Space><PINCODE>



-----Original Message-----
From: Girish Kulariya (girish.[protected]@gmail.com)
Date: Wednesday, June 29, 2011 04:50 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@trai.gov.in ([protected]@trai.gov.in)
Subject: Re: Re: RE : Reference to your mail

dear sir,
after many time complaining to reliance customer care and reliance outlets they d'not respond and not solve my problem.
my problem is not sending SMS




On Tue, Jun 28, 2011 at 9:14 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

Thank you for contacting Reliance Customer Care.
We regret to inconvenience caused.
This is with reference to your e-mail regarding inability to send SMS issue. Kindly note that as per the confirmation received from our concerned department SMS services already provisioned, hence, we would request you to try sending SMS.

Regards,
Kanchan VishnoiCustomer Care
Reliance Communications
For further details, you can visit our web-site www..rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.

For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected]. My Services Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com) you canView your account information Recharge your account online View your transaction history Create / Track Service requestsSMS service commands list Just SMS <KEYWORD> to 55333 (toll free).Note: Keywords are not case sensitive.
Name of serviceSMS Keyword
Activate Missed Call AlertACT<Space>MCA
Activate Caller TunesACT<Space>CRBT
Account Information
Account BalanceBAL
Last Recharge infoLRD
Information on Features
Call Divert FacilityINFO<Space>CALLDIV
Info on GPRS (For GSM)INFO<Space>GPRS
Locate us
Check address of the nearest Reliance storeGALLERY<Space><PINCODE>



-----Original Message-----
From: Girish Kulariya (girish.[protected]@gmail.com)
Date: Saturday, June 25, 2011 03:02 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: RE : Reference to your mail

Dear Sir,


This is last time I am Mailing my Complaint if you don't solve my problem i am going to Consumer Court. Till date i am unable to sanding SMS. After many time Call to your customer care number *333 and 198 but no solution.

This is last warning


On Mon, Jun 20, 2011 at 8:35 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your mail regarding SMS service issue.

Kindly note that your request for SMS service has been registered and request ID is[protected] & it will be resolved within 72 hours.

We value your association with Reliance.

Regards,

Selvakumar.P
Customer Care
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.

For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone.




-----Original Message-----
From: Girish Kulariya (girish.[protected]@gmail.com)
Date: Sunday, June 19, 2011 09:19 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail

Dear Sir


1. Facing problem with All Numbers/Particular number : All Numbers

2 MDN of the sender with STD code. (STD Code is not required for 93 Migrated customers)
3 MDN of the receiver with STD code. (STD Code is not required for 93 Migrated customers)
4 City of the sender. (Country in case of international message) - India
5 City of the receiver.: Jodhpur
6 Error Message on the sender’s handset. (Display message after sending SMS) - SMS Orgination Denied
7 Make of the Handset of Reliance Mobile users - Yes
8. Alt no (if available) : [protected]


With Thanks and Regards
Girish Kulariya
[protected]





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With Thanks and Regards
Girish Kulariya
[protected]





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With Thanks and Regards
Girish Kulariya
[protected]

not responding to my complaints
Date[protected]
i had requested you to give me in writting what you are going to do about my complain
i am once again requesting you to let me known if you can't solve my problem then do you have any pay back or replacement policy(with some new latest high speed gadget mene 20din pahale complaint ki thi abhi tak uska kuch nahi hua laikin mare ko 500 rupia ka kharch jayada kar diya jitnne atte patte diye the sab jaga jaa ke aya mera time he kharab tha ke mene reliance ka netconnect liya garebo ke liye nahi hai mera net ka namber [protected] or mobile namber hai [protected]

Dear CEO
Anil dheeru bhai ambani group.

As you know I have already surrendered my connections, Please refer below mail for that.

I have paid Rs 557/- as settlement amount On 04/06/2010 from my credit card, reference no 74332740156015576934249 for the same.


after that i found regular monthly bill of 0.83/- which I never bother due to such a small amount.

from past 2 months I got a reliance bill stated that 388/- has to be paid.

Previous month when when I got the bill of amount 388/- I send one mail regarding that but I never found reply of that email.

I am really not able to understand how this amount has been generated without using any kind of reliance service from which I want to get rid earlier.

Please resolve the issue ASAP.

Please refer below mail for your reference.

Customer A/c Number :[protected]
Bill Date :[protected]
Bill No. :[protected]
Billing Account No. : [protected]
Number of Services : 0


-----Original Message-----
From: namit gupta ([protected]@gmail.com)
Date: Friday, April 30, 2010 02:19 PM
To: Care Email ([protected]@relianceada.com)
Subject: Re: RCOM Service Termination Letter

To: RCOMBB.[protected]@relianceada.com (RCOMBB.[protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: RCOM Service Termination Letter

Dear Representative,

with the mail referece no ADAG=[protected]I already bring u in notice that my internet is not working from 22 March to up till now.

previously i send one email regarding that and you guys are committed to revert back the amount in next bill generation. again you guys had applied all the charges.

I am not able to understand the problem.

please revert back the amount which is not applicable.


Regards,
Namit

On Thu, Apr 29, 2010 at 8:54 PM, <RCOMBB.[protected]@relianceada.com> wrote:
Dear Customer,

We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.

As requested, termination process is initiated for the subscriber ID[protected]. Kindly note the rental of your service will be stopped from 29/04/2010. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.

Kindly also note in the event of non return of this equipment, you will be charged 1500 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.

The collection of the equipment may take 3-5 days depending on your availability.

You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification.

Regards,

Yours truly,

Reliance Customer Care

We are suffering a lot because of reliance representive I.e. We given Cheque on 5th May 2011 and he was promised to us that installation will be completed by 12th may even installation has not done or PIR has not delivered but reliance company people deposited the cheque of Rs 40000/ - and it was cleared and we are getting a loss of 2 lac per day because of reline people so almost 3 month passed nothing will be done and Mr. rajender Singh has not delivered the refund cheque from reliance company and no one is contacting in this matter from reliance side we are calling and requeting Mr. rajender Singh regarding this issue he never meet us and never giving proper reply regarding this issue and from reliance customer care side also no one is approaching us so what is the problem for refund of amount to us ? it is not a small amount I E Rs 40000 Reliance people call the customer for pending payment of even Rs 500 pending for several times but in this matter no one is called from reliance side and even bothering so finally we decided to launch of register complaint with consumer forum on line today it self

Thanks & Regards,
Ravi Kumra yadha
[protected]@saigroupservices.com
[protected]
[protected]
[protected]
[protected]

Hi,
I am Reliance FWP Customer ( Number[protected]. I had requested for Circle transfer from West Bengal to Karnataka. All the filled forms along with the supporting documents have been deposited at Reliance Web World on C.M.H. Road, Indiranagar, Bangalore ( Near Cafe Coffe Day) on 30 -May-2011.

Till date the circle transfer has not been effected.I had contacted Karnataka Nodal Officers, Appellate Authority of Karnataka multiple times.

They just send the mail that your problem is being looked into.They have effected the address change, i am getting the bills and i am also paying them but my phone is not working.They just say that your phone is working as per their records but i cannot make or receive any calls.I had sent multiple reminder but i get a standard response that we are checking.

Please help me on this problem

Regards
Vineet Kapoor
[protected]
[protected]

First of all I dount know how this service bikini rich aleart activated and then i was trying to deactivate it for last 45 days- calling on cutomer care no and visiting reliance web world.
Every day they are charging Rs 5 for this service and these people dont know how to deactivate it.
Last my visit in web world- she had given me assuarance that service will deativate in 24 hours and given me customer complaint it[protected].
This was the pathetic experiance with reliance gsm, These people dont know how to talk to the customer and even dont have knowledge about thier services.
When i recharge some services gets activated automatically they start charging and deducted my balance.

Reverse my balance what you had deducted and deactivate this service- Bikini rich alert.

My details as below:
Mob no- [protected]
Name- Kaleem Abbad
Borivali west, Mumbai

I have ported my number in reliance network on 20th of July 2011. My number is [protected].I was told that I'll get 1GB data usage and one month Mobile TV free of Cost. I have received 1GB of Free data usage but Unable to download the Mobile TV Application.
Every time when try to open the Download page it give page error- "An Error ha occurred while trying to browse the page.".
The web page i am trying to open to get that mobile Application is: http://10.239.216.12:8080/APTV3.0_OTA while i have received through SMS from this number:- 55447. i have also tried to download the application through your website www.wap.rworld.co.in but the same error was displayed. For this i have called Customer care so many times but they have never helped me. I have also visited reliance Web World, Priya, Vasant Vihar but they told me to call Customer care.
Your Customer is so worst that they even don't listen what i am saying to them and Disconnected my call so many times, one of them has told me that- "Supervisor yeha ghumte nahi rehte hain", when asked for the Supervisor. They have also logged a Compliant but never reverted back.. Earlier i at the time of MNP when i visited Reliance World, C-40 Community Centre, Basant Lok, Opposite Priya Cinema, Vasant Vihar, they told me there is no offer for the MNP user and it was strange that in Reliance World they Even don't know that what they are giving to the MNP user. I have also called Nodal Office but they transferred the call to Customer Service.
Now my Question is Earlier i was using Vodafone services and TV application and there was no problem. I have ported in reliance to get the offer Rs1/3min which is over now. And now Even you have not helped me downloading a Simple Mobile TV Application and I have also seen the Worst Customer Service of yours. So Without giving any explanation Let me port out from Reliance to Vodafone again within a week as an Exception because you can't even handle a Customer which has came from a different Top class operator.
I don't want to use your third class Customer service and your poor Service facility any more. Just allow me to change my operator, or let me know i will take all p[possible legal action but I'll not use your service if this problem will not get resolved within 24 hrs.
I am highly frustrated because of your Service and Customer Service provided through Web World and 198/*333.


Sanjay Suman
[protected] / [protected] / [protected] / [protected]
[protected]@gmail.com

I want to complain about the poor customer service extended by Reliance Customer care executives. They have adopted a very unproffessional trend in their follow up of any tickets raised with their service desk. They simply close the tickets and open new ones when the customer follows up for the updates, while the original issue remains unresolved. I have personally experienced this behaviour quite a few times. Let me specify on the latest one :

I logged a compliant with the service desk on mail on[protected] and was assigned ticket no.[protected]. However, there were no updates forthcoming from the customer care. Upon subsequent follow ups from my end, I was told that the old ticket has been closed and a new one opened,[protected] and[protected] till date, while the issue still remains unresolved.

I hope my complaint is taken into cognizance and the competent authority will look into it and try to check this unproffessional trend in the Reliance Customer care desk.

regards,
Umar Aadil

The unsolicited calls and SMS are still not stopped although it has almost a month after the registration of DND Service from the HandSet.

It seems the Customer Care executive (Sunil Bhaskar from RIM Center in Mumbai) is not serious about his job.

Request you to take some strict action against the concerned person and Company.

Dear sir'

I am having telephone Number[protected] only. i got bill for themonth of april in which company charge rent for telephone number 30126130 which does not belong to us. when we complain for the same company refuse the request you and inform us to deposite the bill. Company also disconenct our telephone number 30177133 which was the falut of reliance only. we have lodge the complain on 23rd may 2011 and complain number is[protected] and talk with Mr. sangram sing , once again we lodge the complain No.[protected] and talk to Mr. pankaj to slove the issue.

After so many complian company never try to resolve the issue and send us notice through thier lawyer Mr. Mitul K shelat & associates which we have recevied in 23/07/2011.

now we request you to do the needful to settel the issue. This is the general prectice of private telephone companies to harrese the customer.

please do the needful for the same.

I have made investment in Reliance Mutual Fund SIP Folio No.[protected] Reliance Growth Fund and Reliance Small Cap Fund. Both of 100/- each. Against Reliance Growth The company is sending TWO ECS of Rs.1000/ each on 2nd of the every month, One is reflected in my Folio other one is without my consent they are regulary withdrawing through ECS from Nov 2010 and till date Rs. 9,000/- has been excess withdrawn. I have lodged complain through customer care vide Complain No.15299773 dt.22.06.2011 but till date no action has been taken.

Helo, Iam using Reliance Netconnect Broadband + for last several months. I never had any problem with the connection but since past week Iam not able to use Broadband + mode (HSD)..whenever I switch to Broadband + mode there is no signal (even though I live in west Delhi)

sometimes there is few signal lines in Broadband + mode but when the connection reaches to "authenticating" , signal dissapears and connection terminates.

even in Hybrid mode, only High speed 1 x is connected (max speed of 12 kbps).

I have no issue with 1 x mode but with HSD

my reliance net connect no.[protected]

I use Huawei EC1620 USB Modem

My contact no:- [protected] (Rajan)

I am using Reliance smart service but for the last one month its services disturb me a lot. for the last one month Mi service has been activated in my mobile number. the company deduct amount 20 to 30 rupees within 10 days. As I recharched my mobile the company deduct balance from my account. Is there any solution for my problem. If there is not solution of my problem then I will think that customer are still pipet in the hand of telecom companies.

Dear Sir,
I was member of Reliance Mutula Fund family and was investing in SIP Plan since Sept-2007 under the account nos. [protected] for monthly installment of Rs. 1,000/- each. However, on my request for discontinuing from the above scheme, till date deduction is still contunuing. However, it has been noticed that even after clear cut instructions for discontinuation of above and after receipt of redemption money, deduction of monthly amount of Rs. 1,000/- from my Bank Account has continued. I request you to check up your records additional amount debited from my account be returned back to me. Kindly look in to matter and inform the further line of action for resolving the case.

With regards.

Arvind Kumar Kotwal
Agent code-ARN-0155

I purchased 2 Reliance broadband netconnect card one in last year and 1 may this year 2011
all post paid plans.
in my first card high speed 3.1 mb upload /down load until 2 gb after that 144 kb speed but beginning 2 days i get 240 kb like that after that i got only 47 to 97 kbs in day and night.
then i purchased reliannce netconnect Broadband+ 5 GB Rs. 1099/-5 GB that also i got speed like that 45, 97, 144kbps like that. i made complaint to customer care and nodal officer reliance they couldn't also rectify. The told me they are in technical problem in your chennai city area it will be consider only after August 31 2011.

Where can made complaint to rectify my problem Can i contact honorable consumer court? How much can ask from reliance infocom. Like that corporate firm cheat like that regularly consumers?
Never by any Reliance products like me

MDN: [protected]

Getting connected OK. But after some time getting disconnected without any warning,losing the work done till then. As reconnection thro' "connect" is not possible, the system has to be shut down and restarted and the netconnection restored. Again getting disconnected midway and to get the netconnection system has to be shut down and restarted. This process goes on and on and we are getting irritated and fed up.

Please help me out from this mess

Hi Sir, this is Suryasanthosh from hyderabad. I reside in a flat, next to which is a Mobile tower (Owner: Reliance communications). Request you to please look into this issue and give the orders to uproot the mobile tower from our residential area which is causing a heavy radiation effect and would surely affect the health of Women and Children residing in our area.

My Address:
SRINILAYAM H NO 11-8-224/1/303
FLAT NO 303 SRI SAI KRISHNA NAGAR
COLONY SAROOR NAGAR
City: HYDERABAD
State: ANDHRA PRADESH
ZIP: 500035.
Contact Num: [protected].

Relationship No. :[protected]
Reliance No. : [protected]
I purchased the Reliance 3G Data card in January 2011 from M/s Vriti Infocom (Reliance Communications authorized channel partner). While purchasing this data card & data plan this was very clearly confirmed by staff of M/s Vriti Infocom that roaming allover India is free with the plan I opted for. On activation I got a call from Reliance customer care wherein once again this was confirmed that roaming allover India is free with the plan I opted for.

For 1st month I used this data card locally(in Delhi/NCR) as well as in roaming (Nainital/Banglore). In my 1st month bill no roaming charges were levied. I paid that bill.

For 2nd month I used this data card locally(in Delhi/NCR) as well as in roaming (Punjab/Haryana). In my 2nd month bill also no roaming charges were levied. I paid that bill.

For 3rd month I used this data card locally(in Delhi/NCR) as well as in roaming (Kolkatta/Agartala). In my 3rd month bill roaming charges of Rs. 3,528.30 were levied. I took up this issue with Reliance customer care/Nodal Officer: Mr.Anuj Bahuguna/Appellate Authority Mr.Vineet V Jain, but nobody did bothered to respond to my mails in this regard. I didn't paid the bill for this month due to this issue.

Further the services to my number were withdrawn on 27-Mar-2011 without any intimation. Since then I was getting continuous calls from various Reliance staff members, I explained the issue to everyone but no resolution was given.

Suddenly on 12th July I got a call stating that "I am an Advocate calling from Tees Hazari Court. I am getting a summon issued on your name for the case filed against you by Reliance Communications. He also threatened me to pay the amount else be prepared to face the legal action". On 21st July I got a call stating that "I am calling from Police Station Tees Hazari, warrants are issued against you, we are intimating the Police Station of your location to arrest you"

This is pathetic....! These people understand that the user is illiterate & doesn't know anything about law. I am ready to pay the amount for my actual usage without roaming, but nobody from Reliance is interested in calling off for this settlement.

The March 2011 bill in which roaming charges are levied is enclosed.

I have purchased reliance broadband (subscriber ID [protected]) at the time of selling these people have promised me internet speed up to 3.1 mbps in actual I am getting max to max 35 kbps which is not even sufficient to open my email account. From last 3-4 month I am complaining about slow speed to their customer and nodal officer pune but I am getting the formatted ans I.E. "We will look into this issue" but no action has been taken. Reliance has also accepted that they do not provide service in pimple saudagar pune area. Then how come they have sold this device in this area. Still I have paid 3
months bill (rs 827 each) without having satisfactory service. If customer is getting max 35 kbps then how come reliance is calling it as "broadband". I request you to help me for refund of my 3 months bill and device cost I.E. 2481+1600 rs 4081. Reliance is misleading their customer, they are promising broadband internet 3.1 mbps but in actual people are not getting more than 35 kbps.
On what basis reliance is advertising "india’s superfast broad band internet”. Many times I have contacted to nodal officer pune, I have mailed gsm.Customercare but only getting system generated reply.
I have also contacted online.Customer care executive on every alternate day. I have logged three complaints[protected],[protected],[protected] even then no proper response from them. The company has to fix this issue as soon as possible.
Now I have stopped paying their bill as there is no action taken on my complaint, now they are sending recovery agents to my home and I am getting many calls for bill payment.

Kindly help me in this issue,

thank you
regards
vinod patil

Dear sir,
a massage came on my mobile through video search serivce massages. I deactivate mVDO video search service as soon as i recharge my mobile balance is dedtucted. I complained many time to customer care but they are good for nothing, so i requested to u plz deactivate this service as early as possible.
thanks

Mohd. Kumail
[protected]