Reliance Communications Complaints & Reviews

SIR THIS IS ALSO REGARDING MNP ONLY.I HAVE APPLIED FOR PORTING FROM RELIANCE NETWORK AS ITS SERVICE AND NETWORK WAS TOO POOR AND NON AVAILABLE IN MY HOME N OFFICE TOO NOW THE SITUATION IS THAT MY DETAILS ARE ADDED IN AIRCEL NETWORK BUT STILL I SEE RELIANCE NETWORK AND MY INCOMING CALL AND OUTGOING N INCOMING SMS IS STOPED.I HAVE COMPLAINED TO AIRCEL N RELIANCE CC BUT BOTH R POINTING FINGERS AT OTHERS ONLY SO WHAT TO DO.I AM LIKE A HANDICAP PERSON WITHOUT MOBILE CONTACT.307

Dear sirs
I am a subscriber with a mobile number: [protected] (Reliance)
I had applied for MNP on the 21 jan with a unique porting code number: RWAAL2JT and had applied for transfer to Airtel.
About 7 days later on the 29th Jan i got a message from 1901: Request Rejected by Donor due to: There are subsisting contractual obligations from the subscriber Agreement." and the request for transfer is rejected.

I am shocked as to how casually the total MNP is written off the the entire process of transfer is cancelled.
This is the truth of the MNP at the ground level and i would request you to kindly take some proper action so that this facility is not made a dirty joke.

Pls take appropriate action on the same.
best regards


Pavan Upadyay
[protected]

Dear Sir/Madam,

I was going to cancel my connection with reliance netconnect (no: [protected]) but I was told by the reliance retention team that i would be getting a waiver of part amount for the previous bill if i accept their HSD card by paying Rs.2000 along with which i was supposed to get a plan of 1000 mb usage free at 350 rs rental.To which i agreed.
But after the bill was generated for the month of december i was shifted to the plan of 512 mb usage free for Rs.400 which was against the plan provided to me.
I had complained to the customer care on:
6/1/2011 complaint no.: [protected]
8/11/2011 complaint no.:[protected]
To which they said there is no such plan available for the HSD card though their retention team officer had himself told me about the plan.

Please help i had to pay unnecessary extra amount for being cheated.
Thank you
Vipra Patangia
mumbai

hi,
i am ankur gupta
i want to change my mobile no reliance gsm to reliance cdma or one other idea no into reliance cdma. but as per your customer care inform me or best of my knowledge mnp charges is 21 rs (include S.T). after paying that 21 rs. i will receive a reliance cdma blank sim with same old no or all the befits also l(ike free sms or 1year call rate 1paisa per sec. or 3 month half paisa per sec. call rate)
but your reliance world which is situated in jagadhri (pin 135003) asked me that your mnp charges is 20 rs+ 25 rs. for sim + 58 rs for per sec. billing or no other benefits you will receive after mnp.

Pls take appropriate action on the same.


regards
name; ankur gupta
mobile no; [protected]

I had called Reliance Customer Care for a new Netconnect (wireless broadband) connection on Jan 2nd, 2011. Reliance had sent an executive named Riyaz (Phone number: [protected]) on the same day. Riyaz sold a Netconnect instrument to me for Rs. 1500 and promised unlimited usage for a month. After 10 days o[censored]sage, the instrument stopped working. When I contacted Reliance Webworld, they asked me to re-submit the documents for address proof and ID proof. I called Riyaz and resubmitted the documents. After resubmitting the documents, the net connection worked for a day. I experienced the same problem again. Now, when I call the executive (Riyaz), he does not answer my calls. And the representatives at Webworld only ask me to keep resubmitting the documents.

So, leave alone unlimited usage for a month, I haven't been able to use Reliance Netconnect for a month after paying Rs. 1500 and submitting documents for ID and address proof twice!

I have applied for reliance broadband connection on dec last week and now it is more than 1 month since I had applied. there is no response from the customer care and always they keep on sending the same 'your complaint escalated messages" without providing any help. Better don't apply UNRELIABULLANCE services ever.


[protected][protected][protected][protected]
=====================================
Dear Customer,
We regret the inconvenience caused.

This is with reference to your e-mail regarding "Pending Installation". We would like to inform you that we have escalated your issue to the concerned department who will look into this matter. They will contact you at the earliest.

Kindly be assured that we would do our best to resolve your concern.

Yours sincerely,

Nandani Pandey
Broadband Customer Care,
Reliance Communications.

In case you need further assistance, please do call or email. You may contact us through any of the following means:

* Phone:[protected] and from all telecom service providers
*[protected] from any phone
* Email: [protected]@relianceada.com
* Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: EDITED FOR Anonymity
Date: Monday, January 31, 2011 11:33 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail

I APPLIED FOR CONNECTION ON DEC LAST WEEK. TILL NOW I DIDN'T GET ONE. EVEN YOU PEOPLE ARE NOT RESPONDING AND SIMPLY REPLYING ALL MY MAILS WITH THE SAME LINES " ESCALATED". NOW DON'T REPLY TO THIS MAIL. CALL ME ON MY NO edit AND ANSWER ME .

On Sat, Jan 29, 2011 at 8:21 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

We regret for the inconvenience caused.

This is with reference to your e-mail regarding "Pending Installation". We would like to inform you that we have escalated your issue to the concerned department who will look into this matter. They will contact you at the earliest.

Kindly be assured that we would do our best to resolve your concern.



Yours sincerely,



Dinesh Bathija
Broadband Customer Care

Reliance Communications.



For additional product and service related information, you may contact us through any of the following means:



* Phone:[protected] from any phone (Toll free) or,
*[protected] from any phone.
* Email: [protected]@relianceada.com
* Website: www.rcom.co.in

You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp



You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: EDITED FOR Anonymity
Date: Saturday, January 29, 2011 06:15 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail

NOW IT'S A MONTH SINCE I APPLIED AND NO RESPONSE TILL NOW. IS ANYONE LISTENING?

On Thu, Jan 27, 2011 at 3:14 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

We regret for the inconvenience caused.

This is with reference to your e-mail regarding "Pending Installation". We would like to inform you that we have already taken up your issue to the concerned department who will look into this matter. They will contact you on this subject at the earliest.

Kindly be assured that we would do our best to resolve your concern.

Yours sincerely,

Keshav Naidu
Broadband Customer Care
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:

Phone:[protected] from any phone (Toll free) or,
Email: [protected]@relianceada.com
Website: www.rcom.co.in

You can book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com


Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: EDITED FOR Anonymity
Date: Thursday, January 27, 2011 10:41 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail

still no progress.

On Mon, Jan 24, 2011 at 2:36 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

We regret the inconvenience caused.

This is with reference to your e-mail regarding "Pending Installation". Please note that your concern has been escalated to our concerned team for redressal on priority basis.

Kindly be assured that we would do our best to resolve your concern.

Yours sincerely,

Soniya Mahadik
Broadband Customer Care,
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:

* Phone:[protected] from any phone (Toll free) or,
*[protected] from any phone.
* Email: [protected]@relianceada.com
* Website: www.reliancecommunications.co.in

You can book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: EDITED FOR Anonymity
Date: Monday, January 24, 2011 01:34 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail.

Now I have called the guy to whom I have submitted the application. He says that some cable is cut(Maratahahalli Bangalore) and it may take 20 days for the new cable. He added that meanwhile my deposit amount will get return and I have to go the entire process again when he calls after he gets the new cable. THEN WHAT ON THE EARTH YOU WERE DOING THROGHOUT THIS MONTH WITHOUT EVEN BOTHERING THE CAUSE OF THE ISSUE?

On Fri, Jan 21, 2011 at 1:37 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

We are extremely sorry for the inconvenience caused.

This is with reference to your e-mail regarding "Pending Installation". Kindly note that we have re-escalated your issue with the concerned department. They will do the needful and contact you at the earliest.

Kindly be assured that we would do our best to assist you with your concern.

Yours sincerely,

Unnittan C
Broadband Customer Care
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:

I am using Reliance postpaid connection from last 1 year. My number is [protected].
Now I reside at New mumbai and I submit my new address prrof documents in reliance Store on 1st Jan 2011. Still date I can't response from reliance that changed of address details regarding same. 4-5 times I called to customer care executive for above said request, But they doesn't give proper reasons for this.

activate do not disturb
Sir,
I am a reliance prepaid customer. My no.is [protected]. I was getting lot o[censored]nnecessary promotion calls from reliance. i requested before but till now its not working So i requested them to activate DO NOT DISTURB SERVICE in my mobile Now they are disturbing me continuosly all through the day by calling and sending promotional sms'es(Automated calling for promotions). I am really fed up with these calls &sms as it starts from morning 8'o clock till evening 8'o clock. During roaming also they used to call and disturb. I dont know whom do i need to contact to get rid of these junk calls. I have sent some 2-3 complaints to reliance regarding this but in vain.
number is given below:
[protected],
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

please stop this nonsence...i m very tired of this...please help me..
[protected]
[protected]

Relationship no.[protected]
Reliance no.[protected]

Even after the services are surrendered after settlement in december itself bills were sent ths month also bill no.[protected]dated 15thjanuary .the private corporates blames for this type of irregularities the Govt administration for department to deparment lack of co-ordination . In what way the corpoaates are efficient.Why shouldd they waste our time and their time

Dear Sir/Madam,

My wireless Landline Number : 32018350
(now its become with wired landline phone)

Name :- Rekha

Service Request Number :- [protected] Dated[protected]

Complaint Number :- [protected] dated [protected].
[protected] Dated[protected]

Last I Recieved Call From Mumbai Number[protected] Dated[protected],& Your Executive Told That They Will Send The Person To My Place & Replace My Instrument.Still No Body Has Come For Replacement.

Last your executive came to slove this problem & advice me to call the person where i bought this landline for replacement.But
my serial number for applied landline is - [protected]
dated[protected]
Rs. 1650/-
contact numbers of the dealer:[protected],[protected], Sale exe mr.Pandian number-[protected].But no numbers are workking now.

Please tell me how to replace my landline phone now.

I Placed This number to my all websites,now my business was affected very badly due to My reliance wireless phone problem last 1 month.

Please Help Me Or take back Your instrument Return Back my Cash Rs.1650/-

request for cancellation of reliance no. [protected] w.e.f Jan 31, 2011.

Today we have sent a request letter for cancellation of Broadband 3GB Reliance Netconnect Plan with immediate effect to your Reliance office at Shreewardhan Complex, Nagpur, which they have declined to accept. We therefore have sent the scanned copy of letter to datacard.[protected]@relianceada.com for doing the needful.

I purchased new device of relience for high speed connect in Jan, 2011. From the date of purchasing I am neither getting proper signal nor speed. I tried to contact customer care with issue but as per them they have congession in this area and they cann't commit when they can fix this issue. I asked them to take this device back and return my money. As my requirement is high speed connection and moreover many times even connectivity is issue. Due this I am not able to perform my job properly. Below are the complaint/feedback no. I raised with Relience customer care.

5th Jan Naseem
[protected]

15th Jan Mohammad
[protected]

16th Jan - Prashan
[protected]

25th Jan
[protected]

30th Jan –
Kailash
[protected]

Thanks,
Shefali Bajaj

namastey sir
myself punit rathod, i have purchased reliance prepaid card ([protected]) about 5 months ago and submit my photo & licence as proof of id and address.

after few days of purchase my incoming & out goind service was stopped, so i called to customer care they told me your service has been stopped because of non receips of document so submit the same.

i submit 2nd time my document to reliance web world jamnagar adn after few days about 7 days all the servece was started, but once again......!!!!!!!.......! my service was stopped because of non receipt of document..!..!........!.......!

AGAIN 3rd time I submit my document , after 4-5 days service was started....
then after 1 month..... Again Again AND again......... the service was stopped because of DOCUMENT.......!...........!...........!

Now I 4th ( FORTH TIME.....!!!!!!!.............!!!!!!!!!!!!) submit my document on last thursday till the service have nor started.........!!!!!!!!!!!!.............!!!!!!!!!!!!!!!!!!

so pls..... pls.......pls .........give me answer when my sim service activated.

hope u will verry understand !!!! me and solved !!!! my problem !!!!!!

thanks & regards punit rathod.

I have been using Reliance GSM prepaid connection. It really has got a disastrous network coverage. Whenever I get into my home, the network just goes off and I have to go out of my home to get coverage which becomes so annoying at times.

I also complained by calling on the reliance customer care center to put up a network booster in my area so that I and all those staying at this location can have a better network coverage. I also suggested, as another option, to do some modulations with the network towers for this area. But, until now, there has been no response for this issue.

It wouldn't be meaningless to say that if this problem is not resolved by the company at the earliest, the Company can start counting its days in this business segment.

Hope my words are seen, appreciated and welcomed.

Looking forward to a quick response from the consumer retention department of the Company.

Regards,

Ankit Jain,
A Reliance Customer.

MY MOBILE NO [protected] RELIANCE CDMA, I WANT TO CHNGE MY MOBILE SERVICE FROM ANOTHER COMPANY BUT UNIQUE PORT CODE WAS NOT GIVEN TO ME AFTER SEVERAL REQUEST SINCE 10 DAYS , NOR CUSTOMER CARE NITHER MESSAGE SERVICE RESPOND, PL HELP ME , SO I CAN CHANGE MY SERVICE PROVIDER SOON.

Dear Sir,
I am a postpaid connection holder ([protected]) for 5 years ,I have lost my cell yesterday ,after then I went to Burdwan web world as early as possible ,I have taken a new Sim for my particular number ([protected]) new Sim RSN NO -RECRUC[protected].I have dial *228 for activate my Sim . This is my business number so you can imagine it how much essential is my cell.I went to web world several times they told me it will activate with in 30 munits.i am facing loss for the reliance connection .
Md.Samim
MEDIATECH
238,B.C.ROAD
BURDWAN
PIN-713101
Mobile- [protected] , [protected]

I dnt know if anyone have faced this issue or not.

I am from kolkata and using Huawei UMG1831

i was shocked to see Reliance is capping their connection for 3g connection.

negotiated QoS means that the max you will be getting

So In short I wont be getting more then 8900 kbps download and 240 kbps upload(its kbps not Kbps)

chk the screen shot below

http://i56.tinypic.com/2zsy72g.jpg

I brought reliance net connect yesterday at 2 and I was told that the broadband will be activated by end of business hours i.e. 5:30 pm and reliance people will call me for further details, but as expected after I purchase they didn't turn up. The sales executive gave me false commitment and upon continues trying to reach thought phone to sales executive Venkatesh, he was not picking the call and tomorrow being holiday they are not activating.

Dear Sir/Madam,

Iam give the request for mnp activation on 20th jan 2011 in Reliance web world she give the request for 5 to 7 days + attachment for my photo id & address proff still not activated for reliance cdma to reliance gsm services.after iam gone for reliance haddows road iam submit the reforms also he also given the comment for 1days but no body give proper responce to me.


Then 28th of jan 2010 in customer care executive told to me sir u only given the requst for not intersted to reliance gsm . that way will not possible to convert Reliance gsm

I Promise to telling u iam not given any request for gsm not intersted


kindly help me sir/madam



Iam give the request to customer care executive but no body proper response in customer care all telling wrong comment .......................


It will take activated with 1hrs or 1day afternoon


Name of in Customer Care executive

Arun & Praveen


Request no for mnp

1,[protected]
2,ucs 1476490
3,[protected]
4,[protected]


Kindly do the neeful please !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Regards
Prakash
l.[protected]@live.com

I am using reliance broad band plus (reliance net connect) since last one year. My data card No.[protected]. When i puchased this broadband plus, i was conviced by reliance representative that the connectivity will be 100% in goa within next couple of week. I was not getting the proper connectivity of broadband plus since the date of its purchase. Most of the time i am not getting conectivity at all. After one year also there is very poor connectivity.

Recently i have lodged a complaint in the helpline (complaint no.[protected]
When i contacted the helpline, i was very shocked to hear the answer from the reliance representataive that the connectivity will not be improve in future. Even they suggested me to go for TATA Photon or any other option. This is the way, this reliance is dealing with the customer.

Please help.