Reliance Communications Complaints & Reviews

I purchased an Acer Laptop. With that the Reliance offered the Free Data Card subject to the minimum rental of Rs. 750/- per month. At the time of providing data card they got Advance Rent for one month, but later on they did not adjusted in my subsequent bill and discontinued the services. After that they continue to charge the monthly bill. When I asked to adjust the advance rent paid, no proper response came forward. After that I did not paid the bill. Then they summoned me a court notice. I replied that notice with documentary proof. Even though I am receving the threatening call saying from such and such court for criminal case is being filed against me. This is malpractices adopted by the company to cheat their customers and pocket a huge amount alongwith the harrasment of the customer. I think they also have political support

Dear Sir/Madam,

Iam Using the No of [protected] Last 1yrs 3month in Postpaid using 4 month back iam give the request for pre-paid conversion on customer care on 1st of jan 2011 then iam got a call on 14th of jan 2011.one of customer care executive conveyance me for plane changing.iam told to customer care executive please convert the pre-paid that executive told to me ok iam call u later.after 15th of jan 2011 my number as been bared then iam make the call to customer care executive iam tell my issues then he tell me no sir u only tell me for termination request.iam not give for termination request. only prepaid conversion without my knology my no as be termination iam not given any request for termination iam signature any documents for termination.

Please Kindly help me for .................,

Thanks & Regards
[protected]

hello... m dr. shriyesh jaiswal.. my no. is [protected]
yesterday my balance was one rupee in the evening.. i didn't call anyone from my cell and the last call on my cell was on 21:03.. then i messaged my friend and to my surprise my balance suddendly went to minus 9/-
i called upon to customer care on 198 n he said me that i dialed a number because of which my balance have been deducted. and my micheal jackson pack have been activated. i asked him whether he can tell me which number have i dialed, he said that he don't know.
i had same problem about one month back and i called costumer care.. at that time they said me that my micheal jackson pack have been activated because i sent a message. and at that time they deduced my 20 rupees. when i asked for the number on which i sent message, they said they dont know.

RELIANCE COMMUNICATIONS - LANDLINE PHONE SERVICES-ADA GROUP
LAND LINE NO.[protected] : SUSHIL VASANT RAJE RAJE.
SINCE LAST FOUR TO FIVE MONTHS I AM BEING CHARGED FOR LATE PAYMENT EVEN THOUGH I HAVE BEEN REGULAR IN MY PAYMENTS BEFORE DUE DATE. MY CHEQUES ARE DEPOSITED MOST OF THE TIME
AT RELIANCE RETAIL OUTLETS AND SOMETIMES AT BILL PAYING AGENTS
I HAD DROPPED MY CHEQUE AT RELIANCE MOBILE COMPANY'S RETAIL OUTLET IN THE MONTH OF OCTOBER AND NOVEMBER 2010 AND I HAD PAID EXTRA PAYMENT IN MONTH OF OCTOBER,2010 VIA CHEQUE AND ONLINE TO AVOID DELAYED PAYMENT DUE TO NO FAULT OF MINE
SINCE I HAD NOT RECEIVED THE BILL FROM THE COMPANY BY COURIER.
MY REGULAR BILL IS RS 320/- BUT I AM BEING CHARGED RS 375/- FOR
JULY,2010 , IN JANUARY,2011 AGAIN RS 370/- FOR LATE PAYMENTS
WHICH I REFUTE AND DISAGREE. THE RELIANCE RETAIL MOBILE AND LANDLINE STORES ARE ALSO NOT AT ALL CO-OPERATIVE EVEN THOUGH IT IS THEIR OWN COMPANY'S BILL PAYMENT THEY DO NOT RECEIVE OR ACKNOWLEDGE RECEIPT OF PAYMENTS DROPPED IN BILL PAYMENT BOXES PROVIDED BY RELIANCE INDIA COMMUNICATIONS
ANILBAHI AMBANI GROUP OF COMPANIES . I FAIL TO UNDERSTAND THE REASON FOR CONFIRMING RECEIPT OF PAYMENTS MADE IN TIME.
I INTEND TO STOP THEIR SERVICES DUE TO POOR CONSUMER SERVICES RENDERED BY THEM ALSO I RECEIVE UN-NECESSARY SMS FROM COMPANY EVENTHOUGH I HAD PUT A REQUEST FOR DO NOT DISTURB ME ALMOST FOUR TIMES LAST YEAR 2010 AT THEIR SHIVAJI PARK , DADAR WEST ,STORES . WHOLE NIGHT THE PHONE GIVES BEEP AND DISTURBS OUR PEACEFUL NIGHT SLEEP ALMOST EVERY TIME .
i have also discontinued their mobile services of no. [protected]
REGARDS
SUSHIL V RAJE ; MOBILE NO. [protected]
E-MAIL : [protected]@rediffmail.com and [protected]@ril.com

This is to inform you that I am old user of Reliance prepaid no.[protected]. I am using Reliance mobile services since last 1year. But now I am facing problem in Reliance prepaid services. I am using 1p sms service pack. I renewed this service for 1 month on 17/01/2011 around 1.30 pm by paying 26rs to reliance subscriber. But in the morning of 18/01/2011 this services is automatic renewed for 15 days after deduction of 13rs in my balance. So i paid rs26+rs13
=39rs for 1p sms service for only 15 days. When i told to customer care for my inconveniced he refused to refund my money and behavior of executive toward my problem is very shamless..When i was renewed my service than what the need to renewed automatic renewal of service after my renewal.....this shows the bad service of reliance. Please help me.
i just want to refund of either rs26 paid to reliance subscriber or refund rs13 which is deducted on my balance and renewed my service for 1 month. pls do something as soon as possible because it not a just amount but its a inconveniced faced by many customer.
Thank you.

I was activated the Missed call alert service via the SMS <M> to 51234. on 12 Jan 2011.
till now i am not able to use this services.means i have not receiving any alert from reliance.
after a lot of conversation and complain to your customer care executive, still the problem is as it is.
the complain numbers are [protected] and[protected].
My No is [protected]

Dr Sir,

My name is Rajneekant. i am using Mobile No. [protected] for last 06 months which has been taken on my mother's voter id card. The mobile no. belongs to Bihar. But due to some good facility which is provided on Bihar circle by reliance service provider i am using this no. in roaming in Gurgaon.Since i am doing job in Gurgaon. I had recharged my no. with rs.99 internet pack on 13 Dec 2010. The benefits of this internet pack is i can use 03 GB data in 30 days of recharge. But on 14 Dec 2010 i had lost the internet facility on my mobile no. i had been making complain to customer care executive since 14 Dec 2010. But one customer care executive named Mr Nilkanth lodged my first complain on 24 Dec 2010 and assured me that one of our customer care executive with in 04 days but no customer care executive talk to me with in 04 days. Then again i made a complain on 03 and 07 Jan 2011. But no customer care consulted me with in given days. Those complain no. are
1.[protected] dated 24 Dec 2010
2.[protected] dated 03 Jan 2011
3.[protected] dated 07 Jan 2011
I made calls to customer care executives and supervisors of reliance GSM more than 50 times but nobody helped me. everybody gave me assurance that your problem would be solved only and told me that i was forwarding your to our high authority level and we would deal your complain with hi priority. one of reliance customer care executive consulted me on 09 Jan 2010 and told me your problem had been resolved and due company technical problem in Gurgaon you were unable to use internet facility on your No. and handset. He told me that you could use internet facility on your mobile by 10 Jan 10 at 1800 Hrs.but that assurance was false and he company E-mail id. when I sent an E-mail to company that still i was unable to use your internet facility on my no. Then one of reliance customer care executive named Vishwas Shedekar on 11 Jan 2011 and again he gave me assurance that u can use internet facility by 1800 hrs on 12 Jan 2011. 12 Jan 2011 was the last day of my internet pack.when asked him about those non-used days.he replied me that company will neither refund your days nor money. he Gave me the wrong information. The contact no.[protected] of nodal officer of Bihar circle which was incorrect. Again i Sent one E-mail to company about the solution and satisfactory answer regarding non-used days. Then I got the same answer by one of reliance customer care executive named Resume Kadu and Namrata Bhosale on 17 Jan and 18 Jan 11 Respectively. Now they told me that you can contact to Mr. Saiyed Haider Nodal officer of Bihar circle for better solution of your problem. They gave me so much mental stress and wrong information and they had made wrong promises with me. That's now i want justice and Rs. 50000 compensation money due to mental stress which i got towards company.

On 16 January 6:00 PM services of smart (Reliance telecoms) to my number [protected] has been stopped when i inquired i got to know that there is a complete network failure because of which I have missed lots of important business calls and incurred losses worth 10 Lacs. This is not for the first time many instances are noted when i cannot make outgoing calls neither can receive not only from my home but areas around. There is no prior intimation of such disturbances the customer care cannot be reached at such times they have taken there customers for granted. i want to file a complaint in court and ready to do all formalities until i get the compensation and satisfactory explanation. Please accept my complaint

Hi,

I am using reliance data card ([protected]) in Ghaziabad (UP).

As i called so many times to customer care, that from the last 45-50 days i am

not getting connected to internet through reliance data card. I have 5GB

download plan and able to use only 100 MB in last month. Customer care executive

always excuse me that this is because of some technical problem (conjunction)

going on in this area and will be resolved in sometimes, and the last date given

to me was 15th January to resolve this problem. But still I am facing the same

problem.

So I already raised request for full waiver of last month bill and got

confirmation from executive, my complain no is[protected]. But still i am facing

the same problem, So i am not going to pay any bill for January month also.

Daily i called to customer care and waste around one hour for only complain and

never get any feedback from customer care side.

I am very dissatisfied and frustrate with your service and never expected this

type services from Reliance or any other service provider. You are only making

fool to customer and are the worst service provider in this i purchased your

device in Rs. 2000 that is totally useless for me. I am really ashamed to

Reliance and also myself that i am an Reliance customer.

I would want this to be taken on priority and resolved at the earliest.




Thanks and Regards,
Kapil Tyagi
[protected]

I have paid for the activation of an SMS pack on the 8th Jan 2010. I have also received an SMS stating that your account is recharged but till date the pack is not yet activated....

On calling the call center and complaining about the same... call center staff do not provide any assistance and just keep on diverting the customer here and there.....

One complaint of mine is registered three times... but in none of the case solution is provided.

On visiting the web world (hajiali) where I have made the payment.... the staff assured that the matter will be resolved in 72 hrs..... but all in vain.... Today is the 5th Day and no results..... On calling the incharge of this brance he says.... "Please do not bother me on call I am not here to assist you on phone come to the branch if you have any issue...."

My serious concern is this the way the RELIANCE STAFF behave with its customer.... SAD really SAD..... Nothing just a Mental Torture to the people opting for Reliance products....

I have already spoken to all the people concern in Reliance but I am not getting revert. They are only registering complaint and saying that it will take 3days... 2days...
Today 10 days are passed but no revert received yet.

Hello Sir,


My name is Puneet Mishra. I recharged with a sum of Rs 39 (sms pack) on 11/01/2011. But still the balance is still deducting from my main balance. I recharged from the site www.rechargeitnow.com and I have the proof of this transaction which was successful. I already complain a lot of time in Customer Service but they are not responding. Sometimes they put me on hold, and sometimes they transfer my call to another number but no one is listening my complaint.
Now what can I do please help me.............
The no. is [protected] which is in the name of Ms. Sweety Rai.
I hereby also attaching a copy of my proof.
The darken box which is the detail of the transaction......


My email id is [protected]@gmail.com, [protected]@hotmail.com

hello sir, my complaint is reliance internet downloading is not wrok properly.......
they said u get purchased new reliance gsm connection and get free 200gb internet
browsing & downloading free but it is fake.... because firstly its service is chargeble &
downlaoding also is not work properly.....

Subject: Prepaid number suspended with Rs. 60/- even after recharging in time.

Dear Sir,

I would like to keep in your notice that my Prepaid Reliance smart number "[protected]" is suspended with Rs.60/- even after recharging timely. Instead of 6months, I was given the validity of one monthly only.
Even after complaining many times I was misguided with various complaint numbers and those were closed without informing customer(me). Last two nos are "[protected]" and "[protected]dated 17/01/2011 lodged by Harinder" and given one email id to complaint again without committing to get back, and that is "Rtlnodelofficer.[protected]@relianceada.com"

Hope you will do the needful, so that customers' are not being cheated further.

Regards,
Moumita Roy

Hello,

I am Shashank, I have taken new Reliance GSM postpaid connection on 8 Jan 11. They have taken Rs. 500/- for the Activation Charges and Sim Card fee. After that they have activated my services. The verification was happen on 10 Jan 11.
After that I have got the confirmation call on 11 Jan 11 at 12.41pm from[protected]. At that time they asked me about my address and other information(like about plan, bith date, email id etc) I told the address but they have done the wrong entry of my address instead of Flat no. 18 they did Flat no. 8. Actually all the necessary document has submitted at the time of taking the connection. Then they called on alternate number(my brother mobile number) which I have provided them and asked for Flat number he also told them that Flat number are 18.
Then they deactivated the services. When I called to customer care they told me that you have to resubmit the document. I am ready to do that also but since I am working in Mumbai and I have taken the connection from Pune, I am unable to submit the document at Pune.
When I asked for can I submit the document to any Reliance Webworld to customer service agent, then he told me that you can submit the document any of the Reliance Webwold.
So I gone to Vashi Sect 12 Webworld to submit the document then they told me that you have re-submit the document from where you have taken the connection.
Now from last 8 days my service is deactivate and still I have to pay for that because it is postpaid connection.
FYI : Already I have Reliance landline and CDMA postpaid connection.
My new GSM number is[protected].

Thanks,
Shashank

Hello There,

I am Zaverbhai Patel and i got a Relince GSM Connection Nearly before 1 year on mine documents only but now in relience they are saying documents are incorrect how it is possible? How Documents can be changed?
You are there to help me so can you help me out for this issue or not?
Please Help me out from this issue because i don't on which documents my sim is as i gave mine documents then only.
If i have any complain and i call from any other number then they are not giving me any kind of information.

My Cell number is [protected].

you have subscribed me to tunes service without my request and also deduced Rs.12/- on date 16/01/11
previously you have also deducted Rs.30/- on 6-12-10 and also similar short of deduction of Rs.30/- has taken place many a times without my knowledge.and on informing to your executive.we get a reply that your system is not working properly and you r not in a position to refund the same though the request for refunds are intimated to customer care service within 4 to 5 hours of my deduction.so please refund the above mentioned amounts and intimate me about your action from your side at an earliest and when you are going to stop such type of business to avoid future judicial proceedings for this short of disturbance in your service.

yours customer
[protected]

Hello Sir/Madam,
Continue with the below problems and contineous followups, yesterday i saw my account balance(mobileno.[protected]) is reduced by Rs5.
I called the customercareno.198 and loged a complain.Today i got a message(Srno.[protected] has been processed) and got the refund of Rs5.
Again when i checked my account balance at 10.20 PM, i saw a deduction of Rs3 from my account.
I called the customer care again and talked to Mr. Dev Vandare. He informed me that i have activated some service pack by dialing *123#09* which i checked from my call history and is totally wrong.These people are doing it purposefully, because they know that nobody will check Rs3.But this is a serious offence.

Nihar Mishra
Chandan Nagar
[protected]

hello sir
my name is arvind shukla i have a zte ac8720. i m using it since 5 months on windows 7 but last week a problem occurs and it is not installing properly and telling 'runtime error "program Cprogram filesTE Dialerinaap.exe" this application has requested the runtime to terminate it in an unusual way.'
plzzzzzzzz help me i am tired of it. my zte connection number is [protected]
tell me the issue on arvind.[protected]@gmail.com
or on my mobile number [protected]
thanku

Dear Sir,
We have the reliance mobile connection of reliance for last 2 years and the no is [protected]. For last 1 year we are facing problem that the company is deducting money for activating different schemes without our conents. We have launched the complaints for so many times and every time they have informed us that in next 48 hrs you will get your money back.

We are suffering this problem for last one year approx and lost almost Rs.1000/- and faced alot of mental torture. Every time going to Reliance communication and complaints and there is no solution. Again talk to customercare but no further solution.
Recently on 12 jan 2011 astranaut pack activated on my mobile by reliance communication mistake
i called customer care representative they told me to call after 6 hour after 6 hour i called they told me that server is down.then after that whole patna city network gone for one day after that i called them they are telling after 72 hour we cant help you and cant refund my balance they gave me nodal officer number which is switched off.sir there is no mistake from my side then why should i suffer and they are not willing to help me.
I request you to kindly take actions agianst this and help me to get reimburse the money and peace i have lost.

Thanking you
Anuj Prakash

Dear Sir/Madam,
My name is Kamal and my problem is that main apna CDMA number GSM main convert karvana chahta thaa iske liye maine Reliance customer care se UPC code Mangwaya lekin wo koi UPC code nahi de rahe main 15 din se problem main hu. Please take a suitable action.