Reliance Communications Complaints & Reviews

Hello sir,

My Net connect number is [protected]

I have purchased it on 30th december it was working fine for first 2 days, now it is disconnected.

I’m calling call center no use……….

I orderd it online,the person who deliverd the card is not responding properly,the person who took verification is not responding....this is frustrating...10 days have been yet no solution...I already asked my couple of friends not to take reliance...they were about to take the card..seeing my situation they changed there decision...because i dont want then to suffer like me.

yesterday again the verification guy came to my office & took signature...he told it will be corrected today....it seems nothng going to happen....when i mailed reliance customer care..they said there is no such number in there data base....Reason is this ppl (who deliverd the card did not feed the number correctly) why the hell i should suffer for there mistake.....

I ordered this online

Details:
RSN ---> RZTCDC[protected]

MDN-->[protected]

kARANTAKA BANGALORE.

My name is Mahesh patil & I dont have any other details like Customer form number,retailer in details etc....i think with the given information...atleast reliance ppl know which retailer/supplier is responsible for it...



My mobile number [protected] I would like to be contacted on the phone ASASP.I recommend this is a worst service I ever faced...seems like govermnent organisation......let me soon how soon i can get resolution..i have already waited for 10 days....

people should stop hoping seeing the list of complaints in the site...this is is frustrating man......

on 27.10.2010 i had given request for internet connection on reliance broadband services. on my request reliance sales executive came to my home and has charged rs500 cash for application form. later on he told me that internet connectivity is not possible in my locality so, we cancelled the connection on 17.11.2010 and their executive told me that the money will be refunded to me in 45 days but i have not got the money back yet. please refund my money. form no.[protected] , executive name- Shahid. H. Khan .id-vaps-48383.ph.[protected]

This is the mail I sent to Reliance Customer Care:

I got a call from the telemarketing team of Reliance on 29th December regarding a Gold Pack offer @ Rs 25/month.

I had informed the tele-caller that I would not like to activate the same. I was informed that whenever I want to activate I can call on toll-free number '555'.
I have not called this number to activate the service, however the service has been activated and I've been charged RS 25 for the same.

I called customer care on *333 and spoke to the Agent and the Supervisor (took me 30 minutes @ 50paise/ 3mins), however they denied crediting the balance back to me stating I had activated the pack.

I would like to bring to your notice that the telemarketing department has activated the service on my behalf without my consent and I would look forward to get the refund for the amount deducted from my balance.

Reliance Customer Care replied:

Dear Customer,

We apologize for the inconvenience caused and to you.

This is with reference to your e-mail regarding balance deduction issue. We have checked and verified our records and as per that (SMP_GOLD) pack has been activated from your end by tele calling (TELE) mode. Hence, you have been charged correctly. We are unable to process your request for the waiver.


If you wish to deactivate said packs, please forward the following details to us at the earliest:

* Complete Name of owner's (as per our records).
* Alternate contact number, if any.
* Best time to contact you on alternate number..

Any one from the following:

* Complete billing address (as per our records).
* Date of birth.
* Last called number.

We would require the same to assist you better.


We understand your concern and sincerely apologize for the inconvenience caused and take this as feedback to improve our service to meet your expectations.

Regards,
Haresh Parmar
Customer Care
Reliance Communications

I am using Reliance Data Card broadband connection from 24 November 2010. As per the plan i willbe provided the maximum speed of 3.1 MBps upto 5GB download and after that I will get 124kbps speed. It is a unlimited usage plan for Rs.950 per month.

Till date(07-Jan-2011) I am getting average speed of 0.1Mbps. When I complaint to customer care, they responded as they have congestion problem in Tambaram(Chennai) area and this willbe resolved by 15th Dec 2010. The problem is not addressed yet but my bill has generated for this month and the next bill is getting charged.

Even thier website "http://myservices.relianceada.com" is too slow to view the details, if any complaint is raised through the website it throws the error message.

Can anyone help how to get rid of this problem or do i have only option to pay my outstanding bill and swith over to some other better network.

My reliance data card number is [protected].

Dear Sir,

I have Cancelled my broadband connection subscriber ID [protected] and BillingAccountNo.[protected] very before, due to the power shut off in broadband connection everyday routinely for 2 Hrs in day time. Before Cancellation, I have logged the complaint to resolve this issue nearly 6 times (have reference complaint Numbers.), unfortunately the problem was still continuiung in our city. Hence, I requested to cancel the Broadband connection after paying all my pending dues and received the mail over it of cancelling.

I have been sent mails and being called from various technical team, professionals, Nodal officers regarding the inconvenience. But since three months, I have been sent continous bills for broadband service which has been already cancelled and took away, this puts me in very stress. The last call was in the last week saying to ignore all the bills and reminders because it has sent as a mistake. They Apologized

I have been again threatened notice to pay the unused bills for cancelled broadband connection from “dev Associates & lawyers”/. This is completely Harassment & torturing process. I hereby request your good office to please close this issue. I am fully disappointed and my health is affecting by this stressed notice

Note: Few mails I received againts complaint numbers are attached below for your review.

Thanks & Regards

Mubarak


Dear Customer,

We regret for the inconvenience caused to you.

This is with reference to your complaint regarding "Collection of Instrument", registered vide Service Request ID[protected]. Kindly note that your request has already been forwarded to our concerned team and your instrument will be collected at the earliest. As checked in the system you have not been charged for the same. Hence, no waiver would be applicable to your account.

Further to inform you that, your request for service cancellation is in process of cancellation, which will be resolved at the earliest by our concerned team.

In addition, if any problem persist, kindly revert.
Yours sincerely,

Bhumik Mehta
Broadband Customer Care
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:
• Phone:[protected] from any phone (Toll free) or,
• [protected] from any phone
• Email: [protected]@relianceada.com
• Website: www.rcom.co.in


Dear Sir,

I have already informed, for cancellation of my connection two months ago after paying the last bill. I have been connected with customer care twice to confirm it and sent an email too, which is attached below. I received a reply also from customer care and nodal officers regarding it(check below the mail). Few Technical head also confirmed by contacting me but unfortunately I am informed again for payement. What is to be paid for ? I have been disconnected already !!! This is all due to service response which I have priorly informed on my mails.

All of your Equipments are safe and ready to return. I also informed them to take it, but no response. I am disappointed by Progress & services

Thanks & Regards

Mubarak


This E-mail, and any attachments thereto, are intended only for use by the addressee(s) named herein and contain 'Huda Enterprises & International' confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying which amounts to misappropriation of this e-mail and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me and permanently delete the original and any copy of any e-mail and any printout thereof.

-----Original Message-----
From: RCOMBB.[protected]@relianceada.com [mailto:RCOMBB.[protected]@relianceada.com]
To: hudaei.[protected]@gmail.com
Subject: RCOM Service Termination Letter

Dear Customer,

We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.

As requested, termination process is initiated for the subscriber ID [protected]. Kindly note the rental of your service will be stopped from 09/10/2010. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.

Kindly also note in the event of non return of this equipment, you will be charged 1250 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.



The collection of the equipment may take 3-5 days depending on your availability.

You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification.

Regards,

Yours truly,

Reliance Customer Care

_____________________________________________________________________

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
To: hudaei.[protected]@gmail.com
Subject: CNM[protected] , MR MUBARAK ALI SI ,[protected]

Dear MUBARAK,

You service request No. CNM[protected] has been registered with us. For any update please mention your service request No. on the portal for live updates in the already registered FT.

Thanking you.

WEB Admin
Reliance Communications Ltd.
This electronic message transmission contains information from Reliance Tech Services is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution to use of the contents of this information is prohibited. If you have received the electronic transmission in error please

__________________________________________________________________________

From: RCOMNodalOfficer.[protected]@relianceada.com [mailto:RCOMNodalOfficer.[protected]@relianceada.com]
To: Thiyagarajan.[protected]@relianceada.com; Samundieswaran.[protected]@relianceada.com
Cc: Balaji.[protected]@relianceada.com; Huda Enterprises & International
Subject: Fw: COMPAINT ON WIRELINE BROADBAND CONNECTION - TAMILNADU, CUDDALORE

Dear Team

Please resolve the issue



With Regards
Nodal Team
[protected]

Reliance Mobile will soon be introducing 3G Services - A futuristic mobile experience ________________________________________________________________________________...⇄
----- Forwarded by RCOMNodalOfficer Chennai/Services/RCOM/RelianceADA on 10/04/2010 11:00 AM ----- "Huda Enterprises & International" <hudaei.[protected]@gmail.com>
10/04/2010 10:43 AM To <[protected]@relianceada.com>
cc
Subject COMPAINT ON WIRELINE BROADBAND CONNECTION - TAMILNADU, CUDDALORE


Complaint Reference to: BillingAccountNo.[protected]
CustomerA/cNumber:[protected]

Dear Sir,

I am Having a frequent Power cut in our city, Cuddalore (city for 2 Hrs)at 12.00PM to 2.00PM afternoon. In that period reliance broadband connection is unavailable including Telephone service for nearly 1Hr. This is in a routine daily basis, Continuing and apart from this if power cut goes for 1 min unexpectedly, nearly 30mins no connection & no telephone service. The reason I have received is no power Back-up in DLC. This behavior is since the connection established.

I have complaint few three times, to customer care. I received complaint nos. but no solution ? I have two more broadband connection other than this to my relatives. I am not able to function along this unstable service, I have told already to disconnect my line as well as other if this problem continues. Few times the power has gone out while talking to my clients, and working on banking networks. To this scenario who is going to take a responsibility for my loss ?

I did not use Internet & telephone since many days, I removed the line from my connections. No Use connecting it. Am disappointed in a corporate response, I cannot pay my bill If I receive a receipt, as I have already Cancelled and requested to remove my connection.



This mail is the last hope to your good office.,

Looking forward to your response

Thanks & Regards

Mubarak

This E-mail, and any attachments thereto, are intended only for use by the addressee(s) named herein and contain 'Huda Enterprises & International' confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying which amounts to misappropriation of this e-mail and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me and permanently delete the original and any copy of any e-mail and any printout thereof.
________________________________________________________________

Dear Customer,

This is in reference to your mail received at Service Assurance Cell Reliance India Mobile. Please note that we have forwarded it to Customer Care team of broadband ([protected]@relianceada.com). One of our executive will be in touch with you shortly.

We Appreciate your co-operation in this regards.

Regards,

Bipin Tiwari
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.

Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

On 11/1/10, navneet kumar <[protected]@gmail.com> wrote:
> On 10/30/10, navneet kumar <[protected]@gmail.com> wrote:
>> On 10/29/10, navneet kumar <[protected]@gmail.com> wrote:
>>> On 10/22/10, navneet kumar <[protected]@gmail.com> wrote:
>>>> On 10/20/10, navneet kumar <[protected]@gmail.com> wrote:
>>>>> On 10/18/10, navneet kumar <[protected]@gmail.com> wrote:
>>>>>> On 10/13/10, navneet kumar <[protected]@gmail.com> wrote:
>>>>>>> On 10/10/10, navneet kumar <[protected]@gmail.com> wrote:
>>>>>>>> my no.[protected],automatically activated callertune,and deduction
>>>>>>>> of
>>>>>>>> Rs.30/- have been made without my information,pl.credit the same
>>>>>>>> into
>>>>>>>> me account,otherwise neccessary action wiil be taken.
>>>>>>>>
>>>>>>> reference to above mail,lodged complaint to ivr customercare
>>>>>>> complaint
>>>>>>> no is[protected],
>>>>>>> dated 11-10-10 time04-55pm,till time not shorted out the problem
>>>>>>>
>>>>>> as per above mail again caller tune has been activated on
>>>>>> 16/10/10,automatically,now iam out of station,and when i am calling
>>>>>> to
>>>>>> my house some tamil songs is playing as a caller tune,very sorry to
>>>>>> inform you as a non tamil
>>>>>> person how can i activate tamil caller tune,i think there is no sign
>>>>>> of improvment
>>>>>> is there in your service other than mental harrasment and torturing
>>>>>> to
>>>>>> your customer,
>>>>>> waiting for your corrective steps
>>>>>>pl.call my no.and chek caller tune again it is working
>>>>>> automatically,onlyRs.06.91 has been credited into my account,pl.do
>>>>>> the
>>>>>> needful,confirm me further how long it will take time
>>>>>thankyou very much for re-deactivating my caller tune,but balance
>>>>> amount
>>>>> Rs.30.00-06.91=23.09 is still pending to credit into my account,please
>>>>> do
>>>>> the needful
>>>>still payment is pending
>>>>REMINDER-1,still for above payment is pending as on 30-10-10,and on same
>>>> date Rs.10/- has been deducted once again,kindly confirm the
>>>> reason,do'nt
>>>> play with customer centiments
>> towards reliance and with the hardwork of the company honour
>>REMINDER-2 needs clarification what unprivileged circumstances compelling
>> you to secon time reactivating, automatically, different packs,whether it
>> the indication to close this number
> or you are not interested to grow reliance communiction with large
> no.of customer,and till time RS.30/- has been not credited to my
> account,this is my second last reminder.
>

Sir, my name is Anup Bhowmick and my Reliance GSM no. is [protected]. Sir, I have a sms pack of Rs.19 (1paise per sms plan) and I wanted to deactivate it. I called customare Care and they told me to send a sms to deactivate writing Dact 1P to 53739. I did that, but it was not deactivated. I tried everyday but it failed. I requested customer officer to deactivate but they refused to do that. Now today my pack has been renewed and Rs. 9.50 has been cut. Are they playing a game with me? Am I safe to use reliance? Please do something. I want my money back. Thank you

Hi,
My name is Sumit Joshi. I reside at 83A, Aravalli Appartments, Sector 52, Noida. My contact no. is [protected]. I was using a broadband connection from Reliance Communication and my user id is[protected].
I made a request for cancellation of the services on 30.11.2009 vide request no.[protected] and I was told that services will be terminated only after their(reliance's) executive will contact me. But nothing happened.
I was repeatedly following them for my final amount to pay and termination of the connection.
Surprisingly, I got informed that my account is closed on 12.12.09 but since the services are active in their system the minimum monthly rental would be applicable and it is raised to more than Rs.1500/- from Rs.1200/-
I request someone to help me out from this harrassment from Reliance.

Complain Against Reliance Broadband Service

Dear Sir / Madam,
I am Dinesh B Sawane from Ojhar Dist. Nashik, having reliance Wireline Internet
Broad band connection having Id number[protected].A/C No.[protected].Reliance Phone No[protected]Plan Name:WFL299CS.Plan Description:FLP(POTS) And Broad band Plan Name:WICC600KB.Plan Description:600Kbps Combo Plan. I am using this number since last three months & in three months period i have face lots of problem from Customer care.
They have deactivate my service twice without intimated me for non making a payment.
Here let me just clarify that i have given all the information regarding my email
address & mailing address despite for that they fails to send me my bill on my
given email everytime, than later after due date expire they keep telling me the same,
you have not make the payment so please do it ASAP..i was been keep telling that
i haven't received the bill so please do send me i'll make the payment but no mail
& no response.. because of that i bear hell lots of issue like my working hours, time & money..Firstly i was using BSNL Brandboad Connection (Phone No[protected] whose service is very nice as compare to reliance broad band. But reliance broad band is cheap in rate so i had decided to use reliance broad band but now i came to know that they are unable to give service for a customer. For how many times i had told them to disconnect my connection but they are not doing such thing.
As i am doing a business of Shares Trading(Angel Broking) and internet connection is very important for this but the service which is providing by reliance to me is very dull at the time of business only sometime the connection goes very slow or many times it disconnecting.
Their Engineers are coming after giving complaints but even they can not solve this problem.
Now its very headache for me. All my customer regarding shares trading is not coming due to this reason.I am now thinking to do legal case on reliance broad band so on this factor i am discussing all the things with my advocate. So its my request to all other user who are not using reliance broad band connection dont use reliance broad band connection. They are number 1 frody.

-Dinesh B. Sawane






SAWANE MALTI-CONCEPTS

Dinesh B. Sawane

Shop No.5, VIP Market (Basement)
Opp. S.T. Stand, Ozar (Mig)
Niphad, Nashik - 422206
Tel:[protected] Mob: [protected].
[protected]@yahoo.co.in

Hi,
My number is [protected]. I lost my handset on 31st Dec'2010 and I took the new replacement SIM having same number from Reliance Mobile Store on 4th Jan'2011. I was told that it will be activated within 3 hours. But it was not activated and when i tried to contact Customer care on 30333333 on 4th Jan at 6:20 PM around from my landine no. 67782701 , the lady representative disconnected the call without giving information. Please activate my replacement SIM card as soon as possible and take action against such irresponsible Customer care representative.

Regards,
Dipesh Mistry
[protected]

I recieved call from Reliance Sales Team Noida that they are selling 3G connections 150/- Sim card and 250/- deposit. Also the plan will have a monthly rental of 199/- which is one of the best plans along with Goa Package. The person who spoke to me was Gaurav Sharma on 244th Dec'10 from no. [protected]. Next day the person who came to collect the document and monry (400/-) did not hand over any document as a receipt even after insisting. I paid Rs. 400/- cash to Reliance elected delivery channel. The Sim card was to be activated with 24hrs -48hrs, after my repeated attempts calling on the numbers that I had recieved call for address verification and assuring me that they will activate it, it has yet not happned.
All the numbers are as below -
Address proof Confirmation call - [protected]
Gaurav Sharma Mobile No. (Sales Person) - [protected]
Noida Office Nos. - [protected], +91-[protected]
Spoke with Gaurav, Sumit, and one other person, I would like to place a complaint regarding misleading, un promised service, pre activation pathetic experience, poor customer service, and no end to end cycle that they follow. I would like to retain the documents submitted for this connection and also have the refund back.
Pawandeep Singh

I have purchased Reliance Netconnect Broadband+ USB Modem in the month of Dec.,2010 and since then it is not working properly and causing a lot of inconvenience. I also further recharged the same with Rs.250/- . Even then it is not working/connecting. Hence applied for the cancellation of the registration.
its RSN. RZTCDC[protected] AND MDN: [protected]
B V RAO, TIRUPATI

Sir/Madam

My Reliance Gsm no [protected] from this no automatically deduct my balance of rs 27 several times.
But, i talked to reliance customer Care Ritu & Manjeet but she did not take care of my complain & also her tone of talking was very bad so please refund my balance this is not fare with customer like me as i was using reline from 8-10 year.if customer care of this company has employ like Ritu and Manjeet did not take care of customer then why she was there in your office.

thanking you

My mobile number is [protected]

Since today morning, I am unable to make calls, I can receive calls but when I try to call someone I get engaged tone. I thought the phone at other end might be busy. But, for every call I got the engaged tone, so I suspected some error. So I tried my another number within the premises. I got engaged tone but my another phone was free.

I tried your customer service 198, the executive told me it is because of network congestion and asked me to switch off and on the phone after half an hour. I done so after one hour. But there were no result.

I called again, the other executive whom I spoke taken my contact no and said will rectify. But she was unable to give either a convincing reason or a solution.

Still I am unable to make calls. I would like to know why I am unable to make calls. I hold this number since more than an year. I have enough balance to make calls.

Customer Care people are not giving any convincing answer.

I am looking for the possibility to file a case in Consumer Court

Jinsen Karedath
CEO | IdeasPark

lam very much frustrated with the company policy of renewal of sms pack without permission of the customer. they always left me with min balance(3 or 4 rs).
I have renewed my sms pack with rs 19(1p/sms). yesterday i recharge with Rs 50 and today in the morning i found my account reduced to RS 4.13 with the message that
"dear customer: your monthly sms pack is due for renewal on rs 39.00. to avail full validity pls ensure sufficient balance in your account."
is it necessary to have sms pack??????????
I tried to get to the customer care but i am tired of "this route is busy, pls try later" and ..........
anyway my no is [protected]

Respected Sir/Madam
I Sudarsh M S using the reliance GSM sim numbered as [protected], from this provider i am getting daily 4-8 times promotion calls,and more than 10 messages.If I cut the call then also they will call again.And the content of the call will always same.I tried to complaint to the customer care ,but the customer care also be always busy.I have lot of contacts with this same number,that's why it is difficult to change the number.
I hope My problem will be solve soon.

Yours sincerely
Sudarsh M S
Banglore

Hello everyone,
Reliance has just launched a new Offer 149 rs in which you can talk unlimited to MP-CG reliance gsm and cdma users. I also received a phone call from reliance customer services and sms regarding this offer and you can also dial [protected] you can hear the details about the offer.

But when I use this pack a sms appear showing the MSG that 0.1 successfully recharged and 149 amount will be payable.

When I make a call to the customer service the didn't response my call and in simple words worst ever customer service..

Thank You
G chhetri

Reliance Communication indulges in cheating the consumers openly. I bought Reliance NetConnect Broadband Data Card with the plan NCPLUSGOLD12m200 on 12-Dec-2010.
And ever since that day, I noticed that every night at exactly 2200 hours it disconnects, and then re-connects after 1-2 minutes.
When I checked about this happening with the customer representative of Reliance Communications, they confessed that this is a known issue which they are not able to rectify, but they do not want to document it.
This flaw is causing losses to the consumers as follows:
I've a limited capacity plan of 10GB. When I try to download some files around 10 pm, it abruptly disconnects at 10pm, and all the file-size that is downloaded till that time goes waste, as I've to restart the download again after reconnecting, which leads to a lot of wastage in terms of both time and bandwidth.
Also, if I connect to the VPN via this connection it disconnects at 10pm, and all my unsaved work are lost. This also leads to a lot of time waste in re-connecting to the VPN and re-doing the tasks.

Please ask Reliance Communications to document this technical flaw of theirs and also revert the wasted bandwidth that's lost everyday due to the unwarranted disconnection at 10pm.

TO WHOM SO IT MAY CONCERN

Dear Sir,

We have willing to take Reliance Broadband connection and received a call from a person who is from Reliance Broadband and his number is:[protected] (10.42AM - 02.01.2011). While the communication this person spoken with a very bad and irrespective words from him. Hope this type of manner will not advised by Reliance management people.
We are requesting you to take immediate action on the same.

We await your reply immediately.

i am getting very annoying messages from the Reliance GSM no. [protected].
Please give me the details of the user (Name ,Address).
Please mail me the details on my id:

ism.[protected]@gmail.com

thanks
sumit