Reliance Communications Complaints & Reviews

Sir I have two postpaid connection of Reliance telecom . My cell no. is [protected] & [protected].
Sir I like to change both of my conmnections from postpaid to prepaid .Sir for the same I have visited there offices at bathinda many times but there was no response from them .I have already cleared all my pending dues as per their guidelines but again they are creating scene for the same .According to them I have to run this connection for minimum 6 months. Kindly suggest What I can do ?

Thanks & Regards
Ankush Kumar
Bathinda -
M:-- [protected]

I am very unsatisfied from the Relience service. They automatically activated my services and my balance is dedecting week by week. I called at customer care (*333)many times but no one pick the call. Call was disconnected when reaching to talk with a customer care executive.Customer Care servise is so bad, no one talks to resolve problems of customer. I really don't know what to do and thinking to off this Simcard forever or go for higher complaint
Reliance is advertising his 3G service but his old 2G service is also so silly. At some time or some places there's no network of Rliance GSM cards. They are just providing quantity but not QUALITY. mob no. [protected]
sim no.[protected]

Hi All,

Please help to resolve the issue, as we are continuously facing network issue with our reliance GSM number – [protected].

When we make any outgoing call, it won’t get connected easily, we have to call 8-10 time to a number. Along with this, if call gets connected, then it will disconnect automatically; this happens frequently.

Further, if other person calls on this number, he got error message – number you have dialed is switched off/ number you are trying to reach is not reachable.

Also, a symbol of 3G is reflecting. This issue we are facing since we are getting this symbol from last 9 days.

Along with this, I want to remove the advertisement tune of reliance 3G activated on my mentioned number ..



Hoping for positive response…

Regards,

Anshika
[protected], [protected]

Hello Sir,

Reliance GSM Service is the worst service that I have ever seen. Always network problem and the most problem is automatic service activated and deducted money accordingly. They deducted my 20 Rupies and when I have complained to customer care they told me its not possible to refund your money. We can off the service.

Please help me to figure out.

Mobile number: [protected]

I am user of Reliance CDMA which no is [protected]. I am not like CDMA service so I want to switch my number to Aircel. I msg from CDMA handset "PORT [protected]" to 1900 but just after see "Msg not sent".

What I do ........... while i register 5 time complain in Reliance customer care and via mail. but their are no positive response.

It problem is not only with me it's with many people................. Why Reliance have not want to switch his connection to another...........?

What I do............? My E-mail is [protected]@rediffmail.com

I m a user of reliance mobile smart GSM .my cell no is [protected]
my balance is reducing day by day without my knowledge, and i have not applied for any services. they are automatically start the service from there side. and i even don't get any msg for that your subcribe for ete service..
i have been contacting the people of coustomer care from 25 days, but they are not taking any action against... so plz do the need full and refund my balance.

Dear Sir,
I purchased reliance’s prepaid connection before 5 months back since then I recharge my connection so many times. But since its activation, they deducted much for value added service such as Ring tone pack, sms services. While I didn’t subscribe for such services. When I asked for the proof from reliance customer care ( that I subscribe such value added pack) they replied that they don’t have any proof.

this loot practice is going on and on. They once again deduct some charges and I am sure that such unfair practice will continue in future also. So…..
My expectations are as below…
1 I want all my money back which they deduct for value added service unethically and unlawfully since it activated.
2 Before activating such services they should take consumers’ written permission and not by SMS or phone call.
3 They should maintain proof for activating such services.
4 Reliance India mobile should give written assurance about ALL the charges.
5 Fine such mobile operators who deduct any amount from customer without their written permission.
6 There must be 100 times higher charges as FINE to the mobile operators for unethical practice, mal practices, unfair practices and deduct amount without the written permission of customer.
7 very rude behavior of persion replying the call on complaining.
8 Strong customer care service must required.

regards
sonali pandey
[protected]

Dear Sir,
We have discontinued the internet broadband connection few years back, and today we receive the phone call from Court of Rajasthan than you pay your outstanding amount of Rs. 2611.00 our else you have to come to Rajasthan. When we talk with Reliance Web World ( Complain no.[protected] they say that you pay now and we will collect the modemand, we will wave off the charges. This is harseshment is the charges were to wave off than why court is involed after 4 year ( last bill paid is on 23/12/2007) there is no communiction in last 4 years and why company has filled the case in court of Rajasthan and making hareshment and compeling to pay money.

We had paid the payment by cash Rs. 2611.00 wide recipt no. S[protected] OTC Code:- 05008.
Receipt show that our connection is still active , our Account no. [protected].


We request that we recieve the amount refuned and also letter from Reliance Communicaion that there is no legalality pending against us.

Yours Faithfully,
Satish G. Bhanusali.

i have taken a reliance prepaid connection (no[protected] - bangalore region) only for making call to my native place in kerala with plan of 1rupees for 3minutes.. all other incoming call will not attending yet now. some of the irritating call (that must be advertisement calls) from the nos came today (26/01/2010) from the nos [protected],[protected],+[protected] etc starting from 93. by seeing this nos starting with 93, i will cut the incoming call. so there is no chance to activate any package or facility that reduces my balance. i have never send in my life regarding to activate this type of any package. i have not activated any chargable service/package to my mobile no
on 26/01/2011 at 5.15pm i checked my balance and it was Rs55.13. after that i made only two calls, one to [protected](it have duration about 8minutes) at 8.35pm and another to [protected] (duration is about 21minutes - costs 7rupees) at10.33pm. after this call the balance is Rs17.14. Immedeately i contacted to customercare at 10.56pm.
when i contacted to reliance customer care , they said that some packages (some ganawala and some other package) was activated from my mobile by me. but i am 100% sure that i have never activated any kind of chargable packages to this my SIM number. i have never activated this type of packages through my SIM card in my life. i took this connection inorder to save money when makes STD call. so it is clear and assured that the company had deducted my money without my permission. i have knew that most of friends who have reliance connection had got some type of sms and deducted amount from their balance. the company do this type of fraud in all numbers, but some peoples question them. if not they get lakhs of money from this fraud job. why this kind of reputed company like reliance do this type of cheating and fraud to their customers. so please refund the money that is deductted from my account. do needful
this type of case (that is deduction of money ) was happened in my husbands mobile (no [protected] kerala reliance). after some enquiry that amount was credited to his account. here is the same case happened to my account also.
we have nothing to couterfeit them because they says some techinical
words. we, the common men, how knows the activities of the company.
when i contacted to the customer care, they deativated all the chargable packages and services from my mobile. so it is clear that they (company)can activate and deactivate any chargable packages /services without the interation through my SIM. if they (company staffs) could deativate a service/package without the interaction through the SIM , that is using their software, it is 100%sure that they can activate any package to any SIM. so once again i assure you that i have never activated any packages/services to my mobile no. it is clear that sir there is some hidden modules in their software to activate this type of chargable packages in the customers mobile nos, to deduct 1 or 2 rupees every day from the customers balance who makes too may calls and too balance. Using this softwares their staffs activates the packages to my mobile no / or activated by their software itself. any way make enquiry on this matter sir. you are also known from this that the company can deativate and activate any thing to my SIM without any interaction through my sim, ie, by not sending an SMS from my mobile, or not attending any advertisement call from my mobile, or not pressing any *# etc from my mobile. so eventhough the mobile with this SIM was off, then also they and activate any type of chargable package/service to my SIM and can be deduct the money from my balance. to this is the case of a cheating the case and the case which is coming under the cyber crime. after every call i have checked my balance because my husband was cheated by reliance like this. so i noticed this cheating to me.
so take neccessary steps to credit the deducted amount to my account as early as possible. when i reported it to customer care it also deducted rs 1rupppes. it also to be credit to my account.
also provide me the details of the techncal activities/or procedures that i done/adopted to activate the packages said by your staff that is acivated to mobile no.
expecting your favorable action
Thanking u
swapna

Dear Sir ,
My name is Vikas Kumar I have a retail outlet in Tanda Distt- Ambedkar Nagar. I start my business with Reliance cdma since 2005 and my etop recharge is reach al most 50,000 per month on Jan,2009. But in these days it drops almost 12,000/-. reason that in our city distributor registered Dsr in customer's mdn and take a charge of 1500/- for one year. I have do several complains to TSM , SM and although cluster Head but I have got no responce when I complaint to Distributor then he said if you can want to do business with me then do otherwise leave. Some time before SM take some action and deregistered all nos in Oct,10 but now they still start and tanda distributor also sold dsr's to customer. I think in tanda 500 dsr's are working. my all customers are move to direct distributor point or the agents distributor are set for this. All Ambedkar Nagar Distributor " Awadh Info Comm , S.S. Info Comm , Vinay Communication and Bharat Traders are doing this". I have given some mdn's which are same as I said please do somthing for these things which destroy our and company bussiness -


[protected]
[protected]
[protected]
[protected]
[protected]

[protected]

[protected]

[protected]



Yours

Vikas Kumar
[protected]
vikas.[protected]@gmail.com

I am using smart connection from 2009 till the date my no is [protected]. I am fed of this company terms as they deduct balance from my account whenever they want. But now government as done facility as Mobile portability number so that we can chosse our operater with our choice. But when i send msg PORT [protected] to 1900 they always say dear customer your request could not be processed pls try after sometime.

After complaing two times to the customer care they give me the complain no[protected] and[protected] and said that your complain will be resolve in next 24 hr but till now not any action has been taken.

More over when i try to contact customer care they say that u cannot make out going call with your number pls contact customer care.

company also deduct balance from my account when ever he wants and its network connection is also poor.

I want change my smart connection to Bsnl but i cannot change it.

Pls help me.

I bought the Reliance Netconnect connection on December 12, 2010 with user# [protected]. The representative committed me for the excellent network and good speed. However after used the device I found the network at my home is fluctuating or coming and I am not able to use it on my desktop. I called the customer care regarding the same problem and I did not get the satisfactory reply. Than on December 29, 2010 I sent an email stating the whole scenario and on January 01, 2011 I got a call from Reliance representative on the same problem.

The representative asked me few question and came to the conclusion that because of the conjunction in my area i.e Uttam Nagar they would not be able to provide me the committed network. He told me they are working on it and was not sure how much time it would take. I asked him than why your company is using slogan "India's no.1 Network" this is totally fake statement.

Now being a good customer I have paid what they asked from me, however they are not executing there committed services. If I am not able to use the device or services from the very first day than why I can not ask my money back, or either provide me the network at my home.

Please provide the network at my home or take your device back, because it is of no use if your company is not able to provide the services as described and selling the devices using fake commitment.

Regards,
Ravi Sharma
contact# [protected]
User# [protected]

Hello everyone, I would like to share my recent experience with on the Internet service providers Reliance Broadband in Maharashtra Pune. I shifted to my new residence in Dec'10 and prior to that i was using tata indicom internet for over 2 years with absolutely no issues and was satisfied with the services. In my new place tata indicom was not able to provide connection due to some issues hence the only available option was reliance broadband (reliance had some tie up with the builder so only their connection was available to all residents). With no option available i had to apply for the connection. They offered me free installation provided i paid 3 months advance rent to them which i did basis the high speed commitment (1mbps) they offered 24*7.

The journey of disappointing customer service started right from the time i applied for the connections. At first to push the sale the sales executive promised me installation in 24 hrs but after multiple follow ups they finally installed it only after 10 days. That too after me escalating to highest levels and numerous phone calls.

Along with the installation came a free landline which is a sham as it never worked from the day go. And to add humour to this on complaining the engineer shamelessly told me " Sir why do you want a landline, leave it as you have a mobile phone, use the internet and it would work awesome"!!!

Within a week's time my internet stopped working due to frequent disconnection issues. On calling the customer service number and long wait time they told me they would register the complaint and get back to me in 24hrs. I knew they would not and only after 2 days they called and said we are still investigating the issue.

To my luck I caught hold of the installation engineer who was at my neighbour's place for installing their internet. He came and checked the modem and said its faulty and replaced it immediately with a new one. All fine and internet started to work again finally. Next 2 weeks all fine and great untill last week when it again stopped working. I called customer service and they registered my complaint on Monday and said it would be done in 24 hours. Called on Wed again and they said would take another 24 hrs and would get back to me. Despite calling them again on Thu and Friday they kept using the same old script"Sir I have forwarded the complaint to highest authority and sending them an email as well, our rapid resolution team would cal you back" I am sorry for the inconvienience caused.... The whole weekend went by and frustration just kept on adding with this pathetic service provider...

Untill today when i called them up again and they said an engineer would visit my place by 3pm for sure. He did but only after 6pm. He checked the DP box outside the house and solved the issue in flat 4 secs... How well the wire was disconnected from the main society outlet box... what a shame...

Anyways since i had no option i have to live with this disappointing customer service and network provider...Though i must admit the internet speed is good but only when it works.... Please Mr Ambani the entire reliance communications team needs serious lessons on customer service and satisfaction... We are in 2011 already...

I had made two payments made in the month of nov 10. The details of both the bills are as follows:
1. Bill dated 12.11.2010 of Rs. 470/- (attached bill scanned image)
2. Bill dated 20.11.2010 of Rs. 470/- (attached bill scanned image)

Now bill paid on 12.11.2010 is not entered by there employees in their system and company is asking me to pay the bill again with interest of approx Rs. 130/-.

On this i had made number of request to broadband local officer, customer care and regional incharge through mail. Even one of their employee took the photocopy of the bill dated 12.11.2010 and still they keep sending the mail to pay the bill again.

I wish to know that why do a customer pay any bill which he/she paid and had the bill original copy.

I wish to know, that is there any law to pay a bill for twice.

Amit Saxena

im using reliance cdma prepaid connection since last 3 year,and bcz of some reason i wanted to change my network with tata docomo by using the mobile portability, but this people not give me UGC code which is required for changing network with old mobile network. i had made complaint for this 2 time in customer care but still im facing same problem. im not geting my UGC code.when i send a msg for geting UGC code than i got the msg that your request could not be processed please try after some time. please

Dear Sir,

My name is ramesh.P I am using mobile phone past 6 years on words(Relience [protected]). In reliance customer care got call from last year 2-3 times .
1. Datalass 2. caf number(OCTOBER) 3. 20th jan 2011.

I submitted my photo id,PAN card, id proof 2 times. now they are dis connect my phone .
I submitted arround oct/Nov.
As per GOV act Minimum period for submitting gap for doc. pls tell me sir.
What can I do Sir. Give Me replay ASAP.


Thanks
Ramesh.P
[protected](notworking)

This is to inform that I had got one pre-paid broad connection on 31.3.2010 and paid Rs. 2206 in advance. I used the connection for three months and due to renovation in my shop i had stopped its usage for the next six months. Before completion of 6 months I had already informed for termination my connection but the sales executive told that at least though your connection is prepaid i need to pay for the further months. Due to frequent phone calls and mental harrasement i paid the bill no.[protected] dated 11.11.10 on 18.11.2010 through cheque no. 340974 and again reminded to terminate my account on payment of bill. Since last two three days we are getting harrassment calls for the company executives to pay the bill of dec also and threats that we will send notices if you donot pay. I clear that I have not used the connection still why such mental tortures and threats are given to me. Can anybody charge the price for the thing which i am not using? Can any prepaid connection requires payment of bill? I want to get back money paid by me for which i have not even used the connection and further inform the details of my connection. Customer name: Sakhee Dresses Billing Account: [protected]. Bill no.[protected]Will the calls for harrasement and payments cease? For getting justice i have filed this complain and expect that will get reasonable compensation for this mental harrasment.

My reliance data card was terminated as I was not used from last 6 months.When I contacted in reliance web world,they asked us to contact service center to change the datacard. I did that and I went for the activation, they said the card is not working.Again I went to Service Center to cross check and they confirmed that its working perfectly.
After that I went to the reliance web world and said its working fine.Then they tested and said that the old number is not working and we need to request for new number. It took more than 20 days to get the new number but I didnt get the number and card is still not usable. Whenever I called them, they are saying today we will provide but after few days .. they are not taking the call itself.

I spent 2300 for the datacard and its all waste now. The customer care also not given any suggestions to escalate this to higher level.

Please help us.

Giri

Date.11.01.2011






Dear Sir.

I have taken reliance broadband plus wire less (modem) internet connection in the month of February – 2010, the internet registration number is [protected], Name. V .Shravan Kumar Varma that time reliance people have informed that their network does support 20 times faster internet with speed up to 3.1 Mbps.

In the month of July-2010 I realized that their speed is not up to the mark, I am getting very low speed less then 50kbps and there is frequently disconnection was their in my location.( Area is Ameerpet -Hyderabad city. Andhra Pradesh)

Regarding the same issue continuously I am making the call to customer care center to get solutions for my problem, every time the customer care executives are informing that there is some consumption and network issue is going on at Ameerpet area and which will take two working days to solve the problem, since six month’s has completed but my problem not yet solved, To day also I spoke to customer care executive and they have informed the same thing.

In this six month’s I couldn’t utilize my max usage limit (My maximum usage limit is 10 GB Day and 10 GB night but I have utilized only 3gb to 6 gb including day and night because of their low speed and the same time I got 100% bills’ from the Reliance broad band plus dept). I have asked my money back for my unused/remaining data,

Customer care people given nodal officer number and asked me to call Mr. NANDAN BABU or Mr. Vivekananda for money back

I directly went to nodal office for my money back issue but the both of above persons are not available at their office and I could not get them on the phone also , I am request you to please help in this issue


Some of request numbers given by customer care executives
1.[protected]
2.[protected]
3.[protected]
4.13846194
5.[protected]
6.[protected]
7.[protected]
8.[protected]

V.Shravan Kumar Varma
Hyderbad
[protected]
[protected]

Reliance Replay

Thu, 13 January, 2011 5:22:24 AM
'ADAG=[protected]' Reference your Service Request ID:[protected]
...
From:
"Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>
...
Add to Contacts
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>

Dear Customer,

This is in response to your Service Request ID[protected] regarding billing issue for your Netconnect Broadband+ number [protected].

Kindly note that as per the details checked in the system you have been charged correctly for the billing period[protected] to[protected]. Also, benefit of free usage has already been given to you as per your plan BRDBAND10GBCTY12M250.

Hence, waiver cannot be passed for the same.


Regards,



Vijay Raja

Netconnect Broadband

Reliance Communications

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.



You can also call Reliance Customer Care at *355, 30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.


My Response .
Dear Sir.



Your people have been charged correctly for the billing period[protected] to[protected], I couldn’t utilized your benefit o[censored]sage limit. Because of your poor speed



I am getting less then 50 kpbs speed instead of 3.1 Mbps, Six month back only I have made first complaint regarding this issue, I visited your nodal office and same compliant has been given your Hyderabad nodal officer, But above said problem not at been sort it out



Now I am requesting you to please refer my first mail correctly and refund back my bill amount



Thanks & Regards



Shravan Kumar Varma

Hyderabad

[protected]

[protected]

Reliance Reply

RE:'ADAG=[protected]' Re: Reference your Service Request ID:[protected]
...
From:
"Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>
...
Add to Contacts
To: shravan kumar <[protected]@yahoo.co.in>

Dear Customer,



This is with reference to your E-mail regarding Billing Issue of your Netconnect Broadband+ Number [protected].



Kindly note that, your request is logged vide Service Request ID:[protected]. We are working on it and one of our executives will respond you within 24 hours.



We would appreciate your patience and co-operation in this regard.



Regards,



Aniket Shetty

Netconnect Broadband+
Reliance Communications


My Response

Re: 'ADAG=[protected]' Re: Reference your Service Request ID:[protected]
...
From:
shravan kumar <[protected]@yahoo.co.in>
...
Add to Contacts
To: "Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>
Cc: rworld.[protected]@relianceada.com; [protected]@relianceada.com; [protected]@relianceada.com; [protected]@relianceada.com

Date :21.01.2011



Dear Sir



This is Reference to your Previous mail request , Your People suppose to respond within 24 hours, since 7 Days ( 7 Days X 24 Hours) = 168 Hours has been past



Till no one has given any call, not even send any mail, Still my problem at same stage, Are your people are interested to solve my problem or not ???????



Shravan Kumar Varma

Hyderabad

[protected]

[protected]

My name is K Ragavendra Kumar, using ur reliance mobile from past five years i face many problems like network down, calls dropping etc.., today it was very bad situation as out going calls barred .
I have Acknowledge number Form No.60:Bar code number [protected] about the documents resubmission on 29/10/2010 at vijayawada branch.

Without any prior information out going calls barred know in lose my business now I will go to consumer form to get help for legal action,waiting for furture ur response Pre Paid Mobile number [protected] i was in 299 Plan it is also lose to me