Reliance Communications Complaints & Reviews

Ur data-card says 3.1mbps
Ok lets do our calculation
For 20MB of file total time to complete download 10 mins 50 secs
For 1 sec how much
20MB/(10min50sec*60)
0.0308477mbps or 30.8477kbps
What so ever calculation it says 100% difference from 3.1mbps u can find

tell me about ur plan which means how u r providing 3.1mbps

Please Help them!!!!!!!

(Help)----->Not for me

Good evening.
This is sanjeet kumar from asansol west Bengal.i am using reliance smart service from last 1 year and my mobile no is [protected].Now a days reliance company provides very poor service towards there customer.Without consent of the customer the company activated vas service on my mobile.i have made already a complain for wrong deduction of my 95.00 rs which was deducted on 22th of December 2010.after giving complain i receive a call from reliance and they made apologized for that and transferred my amt into my account.but again i am facing a problem again from reliance.on 14/1/2011 in the morning my balance of 30 rs get deducted for voice pack.it is activated by service provider without consent of customer.So these all things are really frustrating for me.Now i am appeal to the higher authority to plz look on that matter because these companies are really create the problem for there customer.
DETAILS OF CUSTOMER
sanjeet kumar
mobile-[protected]

i m a customer of Reliance GSM prepaid service.my cell no. is [protected]. from last 6 monhs i have been informed with some useless data by reliance through 4 sms per day on daily basis without failure. i have never activated this service. these sms come any time of day,some time these sms come at night 11 pm. or later. this is very annoying. i have requested several time to there customer care center. they just gave me confirmation of ragistering my request and always ask me to wait for 45 days. i am fed up with them now.please help me to wake up their concerned officials.

Dear Sirs,

Please find the mail below in which my grievances are given in detail. No action has been taken by Reliance Communications Ltd. till date. Even after sending repeated mails to their Nodal officer, etc, not even a single mail has been replied. Now again I have started receiving harassment calls from[protected], the person calls himself the lawyer of Reliance Communications Ltd. I also have a copy of the bill recently received, but as the file size is too big I am not able to upload. please provide me with the email so that I can send you that attachment too.

Kindly look into the matter.

[protected] Forwarded message[protected]
From: Riju Nair <riju.[protected]@ard-enterprises.com>
Date: Tue, Dec 14, 2010 at 9:01 PM
Subject: Fwd: Repeated request for termination of Billing A/c no. [protected]
To: vinay.cb.[protected]@relianceada.com, vipin.l.[protected]@relianceada.com
Cc: krishan.[protected]@relianceada.com, manisha.k.[protected]@relianceada.com, [protected]@relianceada.com, [protected]@relianceada.com, Rcomappellateauthority.[protected]@relianceada.com, Sanjay.d.[protected]@relianceada.com, punit.[protected]@relianceada.com, vishal.[protected]@relianceada.com, ajay.km.[protected]@relianceada.com


Dear Mr. Vinay,

I think now it's high time i have been sending you mails but there is no response. I had even called you and you had promised to call me back. As you have been so irresponsible now i think i will have to contact consumer court with all previous communications that we have done with you.


Regards,

Gupta
M: [protected]

[protected] Forwarded message[protected]
From: Riju Nair <riju.[protected]@ard-enterprises.com>
Date: Thu, Nov 25, 2010 at 5:06 PM
Subject: Fwd: Repeated request for termination of Billing A/c no. [protected]
To: vinay.cb.[protected]@relianceada.com, vipin.l.[protected]@relianceada.com
Cc: krishan.[protected]@relianceada.com, manisha.k.[protected]@relianceada.com


Re-sending.

[protected] Forwarded message[protected]
From: Riju Nair <riju.[protected]@ard-enterprises.com>
Date: Fri, Nov 19, 2010 at 6:02 PM
Subject: Repeated request for termination of Billing A/c no. [protected]
To: vinay.cb.[protected]@relianceada.com, vipin.l.[protected]@relianceada.com
Cc: krishan.[protected]@relianceada.com, manisha.k.[protected]@relianceada.com


Dear Mr. Vinay & Mr. Vipin,

With reference to the telephonic conversation I had with Mr. Krishan Kumar on 19/11/2010, please find some of the mails written to reliance and the BAN number for the number is [protected].


List of Items attached:

1. Cancellation Application
2. Legal Notice
3. Current bill received.



Please refer to the letters and emails attached to this mail to understand the issue.

Just for your reference, I will tell you my problems again.


In December 2009, I applied for the connection of land line and broadband for my branch office, but later your executive Mr. Chandan told that the connection is not possible because of some technical reasons, but later I started receiving bills and later 1 day I received a legal notice and was threatened to pay the bill for which I or my company is not responsible and hence to solve the issue once and for all and stop the harassment received from your end, I made payment. Moreover my advance which I had paid to apply for the connection is already there with reliance.


Then I applied for cancellation of my request for the connection, bit unfortunately again I received a sms for payment. I don’t understand what is going on and why don't your organization people read mails and take necessary actions even after sending repeated mails, giving repeated calls to customer care as well as to your office and also to Mr. Abhinav Sinha (ASM for reliance broadband and land line)? The same mail was forwarded to Mr. Abinav Sinha too(M: [protected]), but no action has been taken.


Already I have complained so many times to customer care of your company but for no use, they are just sitting there to make a fool out of people and play around with them and their organizations. The reference numbers of those communications are are available in Cancellation Application attached.


Last Mail received from Reliance was 24th Sept, 2010 with the subject line as "RE:'ADAG=[protected]'Reference to your e-mail"


Last reply sent to the mails was on 28th Sept, 2010.


After the above said mail no reply was heard from your organizations end.


I want you to either resolve this issue or if it is left for me to tackle then I would prefer court of law or what ever medium I feel the best. I am forced to take such actions just because of the problems we are facing because of your organizations inability.


Please Note: Keeping in view that the issue will be resolved this time, these mails have still not been sent to Appellate Authority or to reliance head office or other high officials or to TRAI.


Kindly look into the matter before I am forced to take above said actions.

Regards,


Gupta

M: [protected] / [protected]

[protected] Forwarded message[protected]
From: Riju Nair <riju.[protected]@ard-enterprises.com>
Date: Fri, Sep 3, 2010 at 12:31 AM
Subject: Re: Immediate cancellation request of Billing A/c no. [protected]
To: puneet.kr.[protected]@relianceada.com, [protected]@relianceada.com


Dear Puneet,
Please refer to the mail i have written to you and customer care which i have attached with this mail.
You are the only contact which i have in reliance broadband, now i would like to bring to your notice inefficiency and incompetence of your company's employees , i hope you hold a respectable position in this organization and you are well qualified to understand my inconvenience as a customer.
Please read the attached mail and tell me which word in my previous mail is not understood.
Again I am bringing to you and your company's notice that i don't have an installation of broadband connection and land line connection from your company but i am receiving bills and sms for payments, already you people have put me into so much of trouble and harassment why you are not understanding a simple thing. Already this matter is being told to your customer care many times but no action has been taken .
Please take a note neither me nor my company is any way responsible for any bill generated for the billing account no.[protected].
Still you people issued a legal notice and compelled me to pay the previous amount .
Now again a fresh bill has been generated for Rs 323.04 is this matter going to end any time in near future.

I have done a biggest crime in this world by just applying for a connection from your company (which your staff never installed )and in return i have received humiliation , harassment .

If my mail has reached a correct person i would request a confirmation by mail for my previous communications and a written confirmation from reliance that action has been taken and my problem has been rectified and a written confirmation from reliance that my firm is not responsible for the above mentioned billing account.
Already your employees have visited my office and seen that i don't have your installation.
Once again Reliance is free to make a visit to my place to have a look whether i have your installation or not.

I hope you understand the seriousness of the matter and necessary action would be initiated against the irresponsible and unaccountable employees of your organization (names mentioned in attached letter) .

And i hope that Reliance also has few good , accountable employees who understand how much pain someone has taken to establish a brand called "RELIANCE", I hope my faith is reinstated in your brand .

I hope my mail does not end up before blind eyes.


Riju R Nair

[protected]


On Wed, Jul 21, 2010 at 5:43 PM, Riju Nair <riju.[protected]@ard-enterprises.com> wrote:

Dear Sir,
I would like to inform that , i have applied for a connection in the month of November 2009, but unfortunately my application for the connection was rejected because of the reasons given by your executive Mr Chandan .
Still i am getting the bills for the Billing A/c No. [protected] , i have received a legal notice too.
My application for cancellation and request for refund is attached with this mail.
I Request for immediate cancellation of the mentioned Billing Account as me nor my partners nor my organization is any way responsible for any bill generation on the number.

This is with reference to Reliance Net Connect : [protected]. I was excessively billed for the month of Sept - 2010.
I was presented with a bill of Rs5895,t hat exceeded my credit limit while my credit limit was Rs.4900.A Relationship Manager, from Reliance contacted me & conveyed that as my usage has never been over Rs.1500, he will close my account if I paid Rs.3000.
He gave me his card, that had a wrong telephone number. I emailed him twice with no response.
Now, collection agents are harrasing me to pay remaining amount of bill, that they have added as the account was not closed by Relationship Manager & are showing outstanding amount of Rs.5400.

Reliance Broadband are Frauds and Cheats

They donot give service. Most of the times Reliance Broadband Wireline Connection is down and not working in Gurgaon. Their customer care and field staff donot respond. But still they send high bills. The customer has to run after them on a conituous basis - first for complaint correction and then to get the bill corrected.This is a continuous story - every few days the net is down.

I will not advise anyone to take Reliance Broadband service. It is pathetic and so is the attitude of all their staff - including customer care, billing department, local field staff, etc.

Finally, I am discontinuing with my Reliance Broadband connection as I donot have so much time to keep calling Reliance Customer care and field staff. I would rather go with some other service provider which gives me continuous uninterrupted service and prompt complaint solution mechanism.

PLEASE!! IF YOU WANT PEACE OF MIND AND SAVE YOURSELF FROM FUTURE TROUBLE AVOID TAKING RELIANCE BROADBAND CONNECTION.

Dear Sir/Madam,

Myself Alex Baby, residing on 73 Saraswati Nagar, New Sama Road, Vadodara-390002. There is a mobile tower erected on top of 69 Saraswati Nagar of our society, the residence of Mr.Jadav. Ever since this tower is made operational we are having severe head aches, which we suspect is due to this mobile tower. We were not aware about health hazards when the tower was installed. We came to know about it recently through news paper. I did not want to complain to Mr.Jadav, as this may stain our relationship with him. So I request you to please get this tower removed through your route.

Our society itself has 130 houses, and just opposite is Industrial society which has over 400 houses. This tower is directly affecting health of more than 500 families staying nearby. So I request you to get this tower removed as early as possible, without mentioning my name to Mr.Jadav.

Yours Faithfully

Alex Baby
73, Saraswati Nagar,
New Sama Road, Vadodara-390002
Tel.:[protected]/2340827
(M):[protected]

I am using prepaid Reliance CDMA phone and Rs 49 is deducted from my a/c.Regarding this i complaint them but they says"CNBCupidCombo" pack was activated and renewed from your end and renewal charges are not provided. But I never subscribed this now what should i do.

Dear sir
My complaint regard with netconnect no is [protected] it has been reacharged with 1499/ on 05/01/2011 in the ELITE COMUNICATIONS (RELIANCE WEB WORLD)ARN COMPLEX KURNOOL ROAD ONGOLE.

Now at present my data card is not worcking i called to the mentioned no[protected] Mr. raja respond and sain that it has to recharge with 20rs then it come under funtion.

Several people told that relaince is cheating i did not bother now i came to realize that it is true pls respond immedieate & solve the issue other wise it will be force to take shelter with forum.

Dear Sir
I want to change my RELIANCE cdma convert to Gsm
I send request to 1900 no both times But cannot Recive code .
then i call Custmer care no 198 & *333
my Request no [protected] Dated[protected] TIME 07:43 pm Same As no.[protected]
Request no.[protected] Date[protected] Time 04:53 pm
Request no.[protected] Date[protected] Time 3:06 pm And same no.As on[protected]
i am upset After 24 hours time reliance cannot send me code
Plz Help or send me upc code
Thanks
My cell no [protected]
[protected]
Davinder Singh Ismailabad Kurukshetra

Dear Sir,

I Mr. Pravin S. Jain residing at 64, Rajat Apt., Mount Pleasant Road, Mumbai- 400 006. I Purchaed a Reliance Gsm Sim card dt. 05.01.2011 from the sales representative of Reliance Mr. Ganesh Bhuteria (Mob. No. [protected]) he consulted with the Ms. Sangeeta from RCIL Office (Mob. No.[protected] and was assured that sim would b activated on 06.01.2011 immediately. But the sim is not been activated till today.
When contacted to RCIL office no proper response is been given by them. When I called today i spoke with Riha Madam at 4 p.m. that time call was been disconnected.

SIm card: 1
Registeration No: [protected]
Amt Paid: Rs.500/-

Contact Persons:
Anil Bansal - [protected]
Anuj Jain - [protected]

Respected sir, I have tried to recharge online my reliance cdma mobile using MYSERVICES.RELIANCEADA.COM on 09/01/2011 through axis bank internet banking. But recharge failed yet my axis bank a/c has been debited . When I call to customer care they told to wait for 24 hours. when I call them next day they told that they could not help me as I have recharged using axis bank internet banking.

my user id on MYSERVICES.RELIANCEADA.COM is DEEPVANDNA.

___________________________________________________________________________

Transaction Details
___________________________________________________________________________

Account Number : [protected]
Transaction Date : 10/01/2011
Transaction Amount : (INR)50.00
Transaction Type : DR
Transaction Description : ICONN/23238522/090111/RELIANCE INFOCOMM

I got a sms from company on 5th january,2011 morning that my callertune charges of rs.30 will be deducted on 8th jan,2011. But suddenly rs.30 was deducted from my prepaid account balance on that day only and it's the practice of the company to deduct the callertune charges 2-3 days before the specified date(here the specified date was 8th Jan). So I thought that rs.30 deducted on 5th Jan would be of callertune.(Note: the practice of the company to deduct the balance 2-3 days before the specified date for callertune charges was observed by me only as I am having callertune service from 2-3 years).

Today, 11th day of January, I received a sms from company that my callertune charges will be deducted on 13th January. I actually got shocked bi reading that sms. Then I called company’s customer care at 08:50am. I talked with Tausif Sheikh. Firstly he said that I have used reliance world(a service provided by the company) and rs.30 deducted on 5th Jan was of that service only. When I replied that I had not used any service, he used to check details. Then after 1-2 mins he said that the service has been activated by company on his own and if I have called within 24 hrs. of the deduction of the prepaid account balance then only the charges would have been refundable. He clearly admitted that the charges have been deducted without my permission. Then he said that he is transferring call to his senior.

Then I talked with his senior. His name was Maruti Jadhav. He said that I should have called on that day only and now the charges can not be refunded. When I said that it is wrong to deduct charges without asking the customer, he replied that the company has called to ask me to start the service or not and I have replied in affirmative. This senior (Maruti Jadhav) is saying completely opposite to what his junior (Tausif Sheikh) said. (Tausif Sheikh said that the charges have been deducted without my permission). In fact I don't receive any calls from company and I have even lodged a request in the company that I don't want to receive any calls from company on 30th December,2010. It means that the senior was lying. When I said that I will lodge a complaint in Consumer Forum, he replied do whatever I wanted to do but the charges deducted will not be refunded.

According to Consumer Protection Act, 1986 it is a deficiency in service that company is starting any service without any permission from the customer. And the policy of the company to refund wrong deduction of charges only if the customer has called within 24 hrs. of deduction is unjustifiable. And from 5th of Jan till today I have not received any service from company then how would I know that any service is activated by company.

So please sir I request you to look into the matter and do the needful at the earliest.

Explanation: For the purpose of this complaint "Company" means "Reliance communications Ltd." unless otherwise specified specifically.

Hi,
My Reliance mobile no. is [protected]. This number was bought by me about 2 years back.
To say that it's an utmost, the worst ever example of a clear loot, where the company is subscribing us for services we never wanted, we never requested for.

They just call me whenever they like and a nonsense song will start playing on it. I repeatedly, and countlessly have requested them to stop this, but they continue to subscribe for their nasty services whenever they like.songs, astrology ( which i hardly believe in), jokes ..... and what not!


I called them too many times that please do not call us, but the customer care people are just too harsh and irresponsible, ( Poor fellows, they are just reflecting the treatment they are getting from this company).



But I am afraid of getting this number recharged again, because they will deduct my hard earned money.

THEY ARE LOOTERS. They will have to pay for the money they are looting out of other's pocket. God sees everything.

I WANT ALL MY MONEY BACK WHICH HAS BEEN DEDUCTED FOR THESE SERVICES FROM START TILL END.
OR I WILL HAVE TO TAKE THE OTHER WAY. THAT'S WHAT I HAVE DECIDED NOW....

TO new customers: don't go for reliance, go for any other.
To the old ones: You will have to suffer guys. that's the only option left.

Termination Of Broadband Reliance Connection ID[protected]

Dear Sir / Madam,
I am Dinesh B Sawane from Ojhar Dist. Nashik, having reliance Wireline Internet
Broad band connection having Id number[protected].A/C No.[protected].Reliance Phone No[protected]Plan Name:WFL299CS.Plan Description:FLP(POTS) And Broad band Plan Name:WICC600KB.Plan Description:600Kbps Combo Plan.

I am using this number since last three months & in three months period i have face lots of problem from Customer care.i want to my internet facility permanently withdraw as per reliance communication.mismanaged services ,sham less behavior act by rcom with the customer &.service is total Harassment for me.I am not interested continue with you please take back my money/refund my money.deposit this hell product.

I am accepting my defeat today. I can not fight with you guys. You guys are just gone case. Leave apart this serious issue for which now I am following since almost 3 Month,
your broadbad connection itself is not working since last evening again. This is not acceptable man not at all now. Enough Is nough.

I Request Again And Again Please Please Please Termination Of Broadband Reliance Connection ID[protected].


-Dinesh B. Sawane

SAWANE'S MULTI-CONCEPT,
[ALL TYPE POLICIES (LIC AGENT) ,ALL TYPE SHEARS TREADING
( ANGEL BROKING SUB-BROKER) , ALL TYPE MUTUAL FUND ETC...]
SHOP NO-5, BASEMENT,
VIP MARKET,OPP. S.T. STAND,
City: OZAR(MIG),NASHIK.
State: MAHARASHTRA.
Zip/postal code: 422206
Country: India
Tel phone:[protected].
Cell phone: [protected]
[protected]@yahoo.in,
[protected]@yahoo.com,
[protected]@gmail.com

hi, my name is Samarjeet i had a reliance mobile (cdma)no -[protected].i had requested to activated the DND service on 24/10/2010.The request no is [protected] which was told to me will be activated in 45 days.Now on 03/01/2011 my balance was deducted by Rs.30.When i called the customer care depatment on198 to logged a complaint,they told me that i have activated the service of chat.I told them i have not requested any service,and i also asked them how this service was activated they told me that you have receive a marketing call on your no.and you have activated the sevice.Now first of all i have not received any such call so i asked them to provide me the number by which the call was done to me,they were unable to provide me the information.Secondly when the DND service is already activated on my no how could any service provider can call me for their marketing products (value add services).and the cust.care rep.told me i have been charged correctly for the service.

Hi guys, I need your help in this. Please.
I have used Reliance Broadband services for sometime. As many would expect, their services were pathetic. I used to get no internet connectivity. What is even more intriguing that their payment centers, which use Reliance internet used to face connectivity issues as well and I had to come later for making payments for my net and reliance phones.
I tried to resolve this issue by calling them up, but their customer care is extremely horrible. They argue with you and try their best not to solve the problem. These guys have 2 weeks network outages at times, during which you cannot reach their customer services at all.
Being fed up of all of this, I stopped paying their bills. I still use Reliance phones, which work fine and have been paying bills for them. I also have been paying bills for Airtel Broadband, since I have taken that after bad experience from Reliance.
Thing is, they have now started harassing me, and insisting that they stopped services after I stopped paying my bills, which is completely untrue.
THEY HAVE ALSO, legally threatened me, and have filed a complaint at a court. They are however, insisting that I settle dispute by paying bills for two months during which I did not use the internet.
I WILL NOT BOW DOWN, I have talked to their lawyer and have asked them to send their notice to my house.
IT IS NOT A MATTER OF MONEY, IT IS A MATTER OF TEACHING THESE PEOPLE THAT THEY CANNOT HARASS AND CRUSH CUSTOMERS.
I wanted help from other people on this forum in this regard. Is it possible for any people to send me your statements to show it to them, that I am not the only person suffering from their misdeeds?

After confirming the recharge of Rs 105/- full talk value offer in which i supposed to get Rs150/-(Rs 95/-+ 55/-) from my phone no [protected] to the customer care on date 6th jan 2011.
I have done the same recharge on my no [protected] and received a confirmation message i.e.recharge with Rs 105 successful special benefit will credited in 1 hr further i wait for one hr and after non credit of my balance i make the call on reliance customer care they had assured that your account will be credited in very short time. On 07th jan 2011 evening, i again make call to reliance and the representative registered the complaint no.[protected] and told me to wait for 48 hrs i waited for the same time and did not receive any balance to my account and further i again called to reliance for my complain status now they gave very painful reply that your complain. is not correct so they have to file a new complain after a long discussion they again register a complain no.[protected] and again told to wait. after that i again called to customer care on 10 jan morning and the same reply came from the other end.It was very painful experience to listen the same reply from reliance customer care for continuous 4 days. You are requested to look over the matter as soon as possible.

Dear Sir,

My mobile number is [protected]. Every time I am recharging Rs 50/-. After recharge, balance will show 40/-(net after st). After two days suddenly, message will came from Reliance(CDMA) " you have negetive balance Rs -3.23. This is not first time, and I lost more that Rs 500/- (50*10). These dirty RATS eating our money by Unauthorised deduction from my prepaid account.

My name: Puneet kaur gill.
Mobile no: [protected]
Address: village dayalpur,distt:SAS nagar(nearby zirakpur).
Sir,
I purchased a DATA-CARD on 31st december,2010 from RELIANCE COMMUNICATIONS,zirakpur.
from employee named: Gurdev singh!
I also took a connection on that datacard whos number is,: [protected].
He said "Connection will get activate till evening'.
BUT,it dint get.I called him so many times,that plzz visit me & see what is the problem.
SIR. He dint come to my home once.Moreover,connection dint start working.
MY Grandfather went to him to return his DATACARD+CONNECTION on 3rd JAN,2011.......
He refused. & said '"OUR employee will come to your house and will see to it".
NOBODY has come till now!!!!!
I need my money back.+ i need them to pay extra to waste my time and my study loss!!!
DATACARD cost Rs.1500 + connection Rs.300.
Kindly see to it.....& help bring my money back vry soon..... I will be very thankful to you!