Reliance Communications Complaints & Reviews

Hi,

My Reliance broadband account # is[protected]. It is no longer active. On 16/10/2010 i had complained that my connection is not working. The ticket # is[protected]... Initially i was told that my connection will be restored. After a couple of days, I was told by your customer service agents that my connection will not be restored as there is wire theft near my area and the service for this particular area (Sakamma Layout, B. Narayana pura, Bangalore 560016) has been cancelled. When I told the customer service representative that you cannot cancel the service just like that as I got my previous service provider's line taken off only as i had got this connection and if I have to take that back, I will be losing the deposit that I will have to make there again. The agent told that my activation charge of Rs.500/- of Reliance broadband will be returned to me. Hence i did not make payments henceforth. My billing cycle is from 11th of every month i guess, so u guys can keep my activation fee and wave off all the dues. I have not been able to use the broadband service since 16th October.

When i contacted the CSR, i am told that my activation fee will be refunded and on the other hand i am getting calls regarding payment of my bill which is even more frustrating after cancelling the line by YOUR CHOICE.

Who will pay the damages of the deposit that I have gone through by cancelling my previous connection?? And the building damage for nailing the holders and acting as though you will provide service and take it off when you feel like?? And to get a new connection with another service provider again??

This is the same case with my neighbours and the customers you had in this area....

You please wave off the charges and send me the no dues letter or pay the damages and then claim your dues.

When the service was stopped, the bill was Rs.422.29. After that I have used the connection from 11th Oct to 15th Oct. So it will anyhow be within Rs.500 which i am asking you to adjust from the Installation charges that was told to be returned as the disconnection was from the company's side. But I am asked to pay Rs.997 when the connection is no longer active. To make it clear, the service was not stopped for non payment. I am attaching the bill of that month to make it clear that the due date was Nov. 1st.

Following is my interaction with the customer service and i dont see it going anywhere so trying here.

[protected] Forwarded message[protected]
From: hemanth kumar <hemanth.[protected]@gmail.com>
Date: Sat, Jan 1, 2011 at 9:24 PM
Subject: Re: 'ADAG=[protected]' Reference to your e-mail
To: "[protected]@relianceada.com" <[protected]@relianceada.com>



Hi,

I am telling you that my net connection was never fixed after 16th October and you are going on saying that it was fixed. Please check my usage from 16th and you will know. I had one bill to be paid and the due date was November 2nd. It was in no way disconnected for Non payment. I am asking you to check with the local branch to know about the service being provided to my connection and looks like you dont want to go any further than checking the system. If your system is updated as issue resolved for the calls i have made after 16th October, It is wrongly updated. You can check my calls with your agents.

When for no fault of mine, you guys have disconnected my connection, why should i bear the installation cost??? For the same reason, the CSR had told me that the installation charge will be refunded. How can you tell me that it will not be refunded. I didnt email to know your rules and regulations. Its out of the rules that the connection has been discontinued. If there is wire theft, you guys had to deviate to another direction and still continue to provide the service. It may be out of your limits to exempt the bill. I did not take this connection for you to stop service in a couple of months.

Please forward this email to your supervisor or someone with enough powers to take decisions and not just tell me what are the norms.


Regards,
Hemanth Kumar G.



On Fri, Dec 31, 2010 at 11:49 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

This is with reference to your e-mail regarding 'Bill Related Dispute', registered vide Service Request ID[protected]. Kindly note that your complaint for the same has been resolved with the resolution that as checked in the system all your Net Not Working related complaints were resolved within the given time frame. Hence, we are unable to process you any waiver for the same.

Further to inform you that as checked in the system, your services have been temporarily suspended from our end due to non payment of the previous dues of Rs. 997.69/- for which due date has already passed.

Also, kindly note that the installation charges are one time charges which are non refundable.

In addition, we have not received any Service Cancellation request from your end, if you wish to cancel your services, kindly revert.

Yours sincerely,

Bhumik Mehta
Broadband Customer Care
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:
Phone:[protected] from any phone (Toll free) or,
[protected] from any phone
Email: [protected]@relianceada.com
Website: www.rcom.co.in
You can book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: hemanth kumar (hemanth.[protected]@gmail.com)
Date: Thursday, December 30, 2010 11:48 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@relianceservice.co.in ([protected]@relianceservice.co.in)
Subject: Re: Reference to your e-mail

Hi,

Well the connection was not working way before the due date. If it had to be suspended for non-payment, it should have been after 2nd November or so which was supposed to be the due date, but my connection has not been working since 16th October. It was only 5 days after my billing cycle for that month had started and all the previous bills have been paid. You have not known the proper situation and probably are going by what is reflecting on the system. I was told about the refund by your CSR as I told that person that I had recently taken the connection and you guys cannot simply say that you have decided to not provide service for the area that i am residing at. Then that person said that as the disconnection has been from the company's end, my activation charge would be refunded. Even before that, the people who came to get my documents had said that there was no activation fee and that Rs.500 would be refunded to me when I get the connection cancelled. The person's name is Jai kumar.

Please check with the local branch about the exact situation about the service being provided to my area and then let me know the status.

Regards,
Hemanth Kumar G.


On Thu, Dec 30, 2010 at 11:41 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

We regret the inconvenience caused.

This is with reference to your e-mail regarding "Bill Related Dispute". Please note that your complaint has been registered under the Service Request ID[protected] and the same would be resolved in the next 72 hours.

Further to inform you that as checked in the system, your services have been temporarily suspended from our end due to non payment of the previous dues for which due date has already passed.

Also, kindly note that the installation charges are one time charges which are non refundable.

Kindly be assured that we would do our best to resolve your concern.

Yours sincerely,

Bhagyashree Goenka
Broadband Customer Care
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:
Phone:[protected] from any phone (Toll free) or,[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in
You can book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center.

You can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: hemanth kumar (hemanth.[protected]@gmail.com)
Date: Wednesday, December 29, 2010 09:30 PM
To: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceservice.co.in ([protected]@relianceservice.co.in)
Subject: Fwd: Monthly Bill Invoice Number :[protected] Ph :[protected]

Hi,

My Reliance broadband connection is no longer active. On 16/10/2010 i had complained that my connection is not working. The ticket # is[protected]... Initially i was told that my connection will be restored. After a couple of days, I was told by your customer service agents that my connection will not be restored as there is wire theft near my area and the service for this particular area (Sakamma Layout, B. Narayana pura, Bangalore 560016) has been cancelled. When I told the customer service representative that you cannot cancel the service just like that as I got my previous service provider's line taken off only as i had got this connection and if I have to take that back, I will be losing the deposit that I will have to make there again. The agent told that my activation charge of Rs.500/- of Reliance broadband will be returned to me. Hence i did not make payments henceforth. My billing cycle is from 11th of every month i guess, so u guys can keep my activation fee and wave off all the dues. I have not been able to use the broadband service since 16th October.

When i contacted the CSR, i am told that my activation fee will be refunded and on the other hand i am getting calls regarding payment of my bill which is even more frustrating after cancelling the line by YOUR CHOICE.

Who will pay the damages of the deposit that I have gone through by cancelling my previous connection?? And the building damage for nailing the holders and acting as though you will provide service and take it off when you feel like?? And to get a new connection with another service provider again??

This is the same case with my neighbours and the customers you had in this area....

You please wave off the charges and send me the no dues letter or pay the damages and then claim your dues.

Regards,

Hemanth Kumar G.
[protected]

Dear Sir

Today I got a SMS from RIM (3600) Saying " On E-Recharge 121 get Rs 121 TT & 121 LOC MIn Free". I recharged for the same and then got only Rs. 0.01. I contacted to Customer care and come to know its only promo offer for Rs 121 and I have to use it within 7 days only. Nowhere it was mentioned in SMS. I asked the guy to revert it back which he denied. Then I requested to talk to his seniors for lodging a complaint. Customer care guy left me on hold so as I can talk to his senior. But after 10-12 min of hold (Not free call) I got disconnected.

RIM should provide whole details with there so called good offers or should not send such messages.
I want to revert the recharge or My money back. ( May be I am the single to register the incident but there can be a lot many people who suffered from same but did nothing and RIM is making money by making people fool).

Thanks & Regards
Rajgopal Sharma
[protected]

Dear Sir/Madam,

I am reliance GSM prepaid user, my mobile number is [protected]. For last few months money is being deducted from my account for unknown reason. I never activated any additional services for my this number. I tried calling your useless customer care who doesn't understand anything apart from KANADDA and hangs up the call for no reason.

Can you please let me know why amount is deducted every month without my permission to activate any service? Also I want the resversal of all my money deducted till date before moving to consumer court.

Regards/Ravish

I used Reliance Netconnect High Speed 1x for 2 years but due to the lack of speed and expensive tariff rates i called up the customer care to disconnect the connection , the customer care employees offered me a 499/- unlimited plan and i took it, but after 13 days o[censored]nlimited usage my connection was barred and i received a bill of 6380 , i called up the same customer care and got the information that the 499 offer hasn't been applied and they just provided the information ( no steps for changing plans were given to me in the first place, they said i can use unlimited net from next month).

I paid the huge amount of 6380 and asked for a disconnection, the Web World at palarivattam cochin said that the connection is already disconnected but after a month i received a bill for 800 (my old plan) and after that a 550 (499 + taxes, the scheme that was originally offered) . Even though i haven't used a single kb of net in 4 months i keep on receiving bills , the Web World (reliance) at palarivattam has ensured that there is no need to pay the bill but they refuse to take any written documents and i keep on getting bills, please take action against such corporate scams that keep on milking the normal citizens.. I sold my p.c to pay the bills and the customer care officers insist that i keep on paying bills while their Web World employees assures that there is no such need. please help I'm just a student and i cannot afford more than this, I've suffered both emotional and financial problems due to this.. please help... CONTACT ME - [protected],[protected] , [protected]@gmail.com

Respected Sir,

I am a user of Reliance GSM having Mobile No. [protected]. I am facing the network problem from last 6 months in the area where i am leaving. On the repeated complaints put by me to the customer case, still no action have been taken yet on this regard. I am living in kurukshetra Distt., pehowa road ,near bhor saidan.
I am not getting any signal in the room i am leaving. I have to go far to get the signal. Pleae take the proper action, So as to get off from this problem.

Thank You.
Vikas Ojha
ojha.[protected]@indiatimes.com
Pin Code 136119

Hi,

We have been facing issues with Reliance Broadband frequently now.

2 weeks ago a complaint was lodged and to say the least when i tried to get the status of the complaint 2 days after, i was questioned by customer care executive why did i not remind them of this complaint. Are we supposed to remind them everytime?

If anybody is monitoring this complaints, Could you please tell us the SLA for normal broadband customers?

It has been pathetic approach by Reliance towards customer satisfaction.

Looking forward for service restoration.

I am Hariom kushwaha from chandigarh. I am reliance CDMA prepaid customer having mobile number [protected], as i was requested for DND service activation on 20 oct 2010 through customer care representative of reliance. As per their information it will take 45 days for activation, but after 45 days i am still facing problems o[censored]nwanted phone calls and messages from reliance. I have also registered so many times complains against this through reliance customer care representative but no any action taken by reliance. I am still facing problems o[censored]nwanted calls and sms, please take necessary action.

Thanks
Hariom

Hi Sir, I am a Reliance GSM user from the last 1 year. I am using Daily Deduction Sms pack from last 8 months. According to this scheme you will get 500 sms daily at a deduction of Rs.1 per day (also when you are in roaming). I am on roaming from last 1 month. From last few days from 29th of Dec. I hav charged of each Sms. When i informed to Customer Care, they didnt submit my complain saying tht u had consumed all the free sms for the day. But I didnt get a single free message. All of messages i sent has been charged from main balance at the rate of 50paise per sms. And also they are not giving me resolution of that problem. Inspite they refused to take my complain.
My number is [protected]

Hello sir I am sonia from vadodara my email address is sonia.[protected]@yahoo.com my complaint is that We did a online purchase of Reliance data card on 17/08/10 thru a company named Vriti Infocom Pvt. Ltd. of Noida which are appointed agent of reliance for its online sale but after a very short use of 8-10 days we got a heavy bill of almost Rs 5,000/- but we didn't use it so much... now after complaining so many times in reliance customer care they say that we have to pay this amount immediately other wise they will send warrant and all and they are continuously giving harrasing calls for this and they say that they don't know about this agency but this is completely a froud ...please help me regarding this as soon as possible

My complaint is related to deactivation of my Reliance number [protected] ..Actually i submitted my document to Dealer for Port my mob.no. [protected] CDMA TO Reliance GSM .But after providing documents, my number has been deactivated.from 6 days ,when i raised the topic then every time i am getting the same answer.My porting request code no.RHZNCVMG dt 11.12.2010,I am receiving the messages of porting ,but new sim is not activated,and no incoming/outgoing from 6 days.MY both sim is deactive.Sir plz solve my problem.

YOURS SINCERLY,
Bhusahn kumar
[protected]

no. not activated in 5 days after submission of documents ........

Sir,
i purchased a new cdma no ([protected]) 25 days before but company closed the connection after 4 days with a cause of not fulfilled doc.
so i went to reliance web world (marris road ,centre point ,aligarh) and submit the docs.(my voter id card of bihar ; local residential certificate on my college letter pad ,xerox of pan card and 1 photograph),that day was 24 dec 2010 .and the webworld representative says that ur no is activated after 24 hrs but my no is not activated till now ......
what is the actual cause no one says in web world and no satisfied answer is given by them ...
pls help me because that no is spread in large scale in my colleague and office ..

please taken necessary action. thanks
regards

name :- sudhanshu shekhar
mob no :- [protected]
alternate no .:- [protected]
email:- [protected]@gmail.com

This is to inform everybody that RELIANCE COMMUNICATION (GSM) do not care for their CUSTOMERS. On 21st Dec 2010 I had activated caller tune from their 5123999 SMS service by, but the wrong song got activated, I called their Customer care on 198 but the executive their are not willing to help their customer they told me that it has been activated from my side & there is no MISTAKE from Reliance. I called several times after that my complaint was lodged (but of no use).

Further I sent emails to CUSTOMER CARE of Reliance but from their also they are not ready to except their mistake. And reply to me every time that it is the correct song I had selected form my side.

This was not expected from a company like RELIANCE.

Please if any body can Help me.

on 24.11.2010 one cricket pack NAMELY NZRWCKThas been activated on my mobileby debiting Rs. 7.00 /- from my account. After that four times i'd given complaint to the Customer Care of the Reliance and they had posted Rs. 7.00/- in my account by deactivating the said cricket pack.
But my problem is that, once the pack has been deactivated then why the same has been again activated by debiting my account. At all the times the Customer Care Representative (CSR) said that in future it will not be activated, but the same has been activated by debiting my account. It is frustating to me to give a call to CSR and making complaint again and again.
Details of Deactivation of the Cricket Pack
[protected] dated 27.12.2010
[protected] dated 23.12.2010
[protected] dated 21.12.2010
[protected] dated 15.12.2010

please do the needful becouse i'm mentally harrassed.

Dear Sir,

This has reference to the above subject regarding the Excess deduction from tarrif plan. I have a reliance prepaid connection and activate per paisa call in same from the day one, which i have purchase. I have purchase the such connection / sim 02years ago. But this time i am facing problem that when i was in roaming areas flate charges deduct from my balance (i.e.local call Rs.1/- and STD call Rs.1.50). I this regards, when I was contact your reliance world they tell me that old connection terrif is asitis (no change) and new rates are applicable on new connection.

So, i am requesting you to please look into the matter on you end as soon as earliest possible.

I would be thankful for your kind consideration.

Regards,

Avdhesh Kumar Sharma
[protected]

i am sukanya. Reliance Gsm Service Provider had deducted my balance without any information and now my balance is -RS 7.90.before deduction of balance i had RS 3. My mobile number is [protected].please take a appropriate action. Last time also it happened same they deducted nearly 10Rs.

Attention all Reliance NetConnect Users

[protected] i buy Reliance Netconnect Hi-Speed 1X USB Modem AC8720(Rs-2500),this model very very death slow , many time i inform to reliance customer care and techinacal service,

Reliance don’t know how to settle this problem? Reliance take peoples money only, service very bad , better Peoples don't Buy like this Reliance products.

Reliance customer care and technical service also not response like that complaints.

Thanks and Regards,
R.Madhan – Contact-[protected]

Hi,

My Name is Sunny Chaudhary and i am the user of reliance net connect [protected]. Today[protected] i reachrarged my account of rs 500/- for Broadband+ where i am suppose to get atleast 500 kb/s downloading speed (bandwith 3.1mbps). but i am getting 12 kb/s downloading speed even less than a dial up.
Reliance Netbroadband No:-[protected]
Receipt No:- AMIR13339883
Relationship No:- [protected]
Transaction ref No:- 5622979
Payment Amount:- 500.00
Payment Mode:- Net banking-SBI Bank
Area Where i stay: Saket New Delhi
When i recharged my account online by 500 rs where i am suppose to get 700 mb with 500 kb/s downloading speed but i am getting only 12 kb/s speed which is even less than a dial up connection.
I called up reliance net broadband customer care they said that they cannot process the refund and i need to wait 20 days as they have some technical problem in my area. i said that i am getting full network but still i am getting 12 kb/s downloading speed. they said that they already have issues from that area and it will be rectified withing 20 days. but my subscription is only for 30 days so after 20 days i need to recharge again of rs 500
Its really a very hard earn money and these reliance people making us fool. they never give 3.1 mbps bandwith they just give commitment but they charge accordingly to high speed braodband. i faced the same problem 8 months back where i was facing the same issue i was getting 10 to 12 kb/s downloading
Their plans are very high
300 mb- 250rs
700mb-500 rs but its worthless. i dont know how many people have faced. they are just making money by making everyone fool.
They staright away said that they cannot give the refund and i have to wait for 20 days to get the speed which is absoluetly fake coz it will never be fixed as i faced the same issue 8 months back.
Pls do something i am helpless.........the money which we pay is really a very hard earn money and other poor innocent customers.....plz do something
Sunny Chaudhary
[protected]

Sir,
I registered in Do Not Disturb service on[protected] on my reliance GSM no. [protected].
Everything was fine until they started calling me for setting up caller tunes since Nov-2010 from nos. like [protected], [protected],[protected],[protected]. I then lodged a complain to customer care of this company on[protected] and got complain no.[protected].
On[protected] i got a sms from company saying that the complain has been processed. But soon after I again got a call from [protected] promoting its caller tunes. I am fed of these kind of calls. I want a strict action against this company. PLEASE HELP ME IN DOING THIS.

Thanks,


Saurabh Srivastava
[protected]
saurabh.srivastava.[protected]@itbhu.ac.in

Dear Sir,

I had applied for new Reliance Broadband service for my home... and paid Rs.500/- thru check on 8th of December 2010...Reliance receipt no: ([protected])...

Now it is 25th Dec ..but till date, Connection is not established...

I have called Reliance Customer Care @[protected] several times and spoke to several representatives about the issue, but no action has been taken despite repeated calling...

Reliance connection details are as per below.

1. CAF No.: [protected]
2. Name (Customer Name): PRADEEP S
3. Address (Customer Address): NO. 5, 2ND CROSS STREET, PERIYAR NAGAR, PALLIKARANAI, CHENNAI - 600100.
4. Contact No: [protected]
5. Services Opted: Landline and Broadband
6. Check No. 261176


Sir,

I had called the person to whom I gave the check to enquire but the person is not responding positively, He avoids me ....Thats why I contacted customer care and raised the issue several times but despite their verbal assurances nothing has changed. I tried to stop the check but it is credited into the account of Reliance Communications Infrastructure Ltd. Its embarrassing that there is no response despite several calls to your customer care. Its a worst experience. Earlier I thought I would get the connection but I lost that hope because its too late. If I had applied to an other network I would have got a connection by now. The customer care is for namesake. I would like RCOM to refund the amount of Rs.500/- immediately.

My mobile no. is [protected] and my email id is pradeep.[protected]@gmail.com


Thanks & Regards,
Pradeep S.

Hello,

I Purchase a Reliance mode from Reliance Executive. He said to me it will activate in 2 Days. But its over 4 Days. Now i am asking him why it happen like this he answered me it is not in my hand. Then what is in his Hand, why he promised me 2 Days activation. It is Nothing But a Cheat. Please Any body Help to teach a Lesson to Reliance People.

They are doing Cheating Only not Business.