Reliance Communications — Balance deducted from my account for an unknown and untold reason

Address:	New Delhi, Delhi, 110034
Website:	rcom.co.in

Hello,
I had recharged my number [protected] with Rs200 on 11 Feb 2016. I have used this number very rarely after this recharge (Max. Rs.60-70 o[censored]sage since then). The balance on this number was zero when I checked it a couple of days back. Earlier, reliance had activated a VAS without my permission and deducted money from my account. So, I called the Reliance customer care because I believe they have done it again. They didn't give me any information about why my balance was deducted and said they can't do anything about it. Their solution shocked me, they told me to keep checking my balance everyday!, to make sure that reliance doesn't deduct money from my balance (Is this what I am supposed to do? Do I need to check my phone everyday that reliance has not deducted anything from my account by mistake !!!) The conversation with them was very rash and they were not at all supportive.

Worst experience! Keep deducting balance from account themselves without any notification and don't provide any information about it. Brilliant strategy to befool the customers by deducting money and keeping them in the dark.