[Resolved]  Reliance Communications — Cheated

Address:	Lucknow, Uttar Pradesh, 226014
Website:	www.rcom.co.in

I had stopped my reliance data card number [protected] (because it was broken) approximately one year back. reliance data card was stopped by your authorized agent of lucknow, mr. anubhav (mobile number 93352592*). he took money around rs 3500 (don’t remember exact amount definitely it was more than the market rate but i gave him because i did not have time and all our doctors from sgpgi lucknow were your customer) in return he replaced it with a reliance wifi data card [protected] and since then i was using your wifi data card. he told he stopped the old data card. i shifted from lucknow to amreli (gujarat) one year back and the internet on [protected] used to work well till april 2016.

Reliance stopped its internet service (cdma) in amreli in may 2016 and i have done almost hundred calls to your customer care line, had done multiple emails to your customer care including mr. aziz shaikh (your customer care office), have visited your customer care at amreli multiple times (was told that there is pro3 problem in amreli, gujarat), have requested your authorized lucknow agent mr. anubhav but he also refused to help.

I asked local reliance to give me 4g equipment but was refused. i was told to upgrade to 4g online, i tried upgrading to 4g but the message was msdn was already registered again, i tried again calling you, writing you mails, visiting your customer care, but nobody helped. i am sure mr. anubhav took 4g updated device on my name and sold it to other. i tried to contact him but after a brief chat he never received my call again.

Frustrated with the bad experiences, i emailed your customer care to stop my data card as internet was not working since may 2016.

Now starts the funny thing, they sent me bill for both my data card number, one of the equipment is not working since may2016 and other data card i don’t have for last one year.

They are threatening me on call everyday (from various phone numbers, mobile number of one of your recovery agent 72106783*. today.

Not only that they sent the bill to my old address and did a court case against me for not paying the bills for a data card which i dont have for last one year!!

Sir don't trust me, just check my data account ([protected]) for yourself and see that for last one year not even 1kb of data have been used! then why do i pay the bill for that number and for other number, you have stoped cdma internet services, neither you are allowing me to upgrade to 4g!