Reliance Communications Complaints & Reviews

Dear reliance people
I've made payment on 02/03/17 for mobile no. [protected] in bangalore civil court against pre-litigation case (Plc no.120819/2017) and hearing was on 02/03/17. And court decision was to pay ₹800.00, and i paid there ₹800.00 and got receipt against payment through representative of reliance.
But you people didn't updated my payment on your portal.
Now i am getting legal msg from reliance that i've not made payment which is wrong,
I am having payment receipt, court hearing mail,
Even reliance people called me & they told every thing will taken care, and you will not get legal notice,
I have never seen such kind of casualness,
Just solve the issue
Kindly update me
All details are attached here
Regards
Manoj kumar
Ph -[protected]

Sir,
My account number is [protected].
I have paid advance payment.
Receipt number : [protected]
Receipt date : 30/06/2017
I have registered my complaint at the call centre regarding the non functioning of my telephone number :[protected], but there has been no action taken on their part. It has been more than 25 days since the connection problem has started. My complain number for my landline number[protected] date 10/07/2017 is[protected]. As they
Didn't fix the problem, i registered another complaint on 18/07/2017. My complaint number for that date is[protected]. It is my request to fix the problem and take necessary actions as soon as possible.

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I received this msg today,
I haven't subscribe this service,
This happen many times with me in every one month.
I called reliance customer care.
But they only speak sorry about that and haven't recieved any fees waiver against my complaint.
Why reliance do this with their customer's.
I got this msg every time.
Reliance are faster in deducting money form account but in returning the amount they are worst.
I didn't subscribe this service.
I want my money back this time.
Stop making fool to yours customer please.
Please do the need ful

Reliance mob:-+[protected]
Amount deducted on 24th july 2017

Please do the need ful

My complain no was[protected]. Inspite of regular follow up i have got no solution. Soumya given area head no (Tariq – [protected]) and i have been calling on that no. But no one is picking. Is this the way a reputed company frustrates its customer?? I have been following since so many days and no one even bothers about my issue?? So i therefore urge you all to resolve my issue as soon as possible.

Regards
Rahul
[protected]

Hi,

I have terminated my two datacard a year before and bill was settled but now i'm getting a bill of 1368rs fro datacard number [protected] and rs1171 for [protected]. They are always calling and forcing to pay the amount for which we disconnected. This is mentally disturbing us. Now they have sent lok adhalat summon after 1 year. Why should i need to pay the amount for which i have disconneted. Really feeling very bad for being reliance customer for 5 years.

Hi,

My number is [protected], rcom. I am using this no from a year. I have recently changed my circle from delhi to chennai for same no, same service same plan with rcom. Relience store manager in vellacherry said that my number got ported in chennai circle on 27-june-17. I am using my new sim for same number got from chennai reliance store. On 22-jul-17 i got bill of 1150.98 inr. Generally i used to get bill of 600 inr every month with high usage. This time i didn't used this number much. Then how come it comes this much. Plus when i do login in insta care, it shows details of my delhi circle. When i went to the reliance store, they said we can not help you on 24-jul-17 as invoice has not been generated. I filled complain every where, but reliance people are not answering properly. I need to solve this. I need same plan of 499 as previous with similar services in chennai circle and i need refund of my last 2 bills.

My reliance bill was 2100 and odd rupees, i spoke to customer care and told all my problems, then they insisted me to pay 1200/- inr. Firstly i refused to pay 1200/-, but after some time i paid 1200/- through neft transfer. I have made a payment of 1200/-inr to the below given account details 6-8 months ago. I don't have any of its transaction details with me, but i have mentioned my relationship number while making payment. I have transferred money from my hdfc bank. Details are : account number - [protected]. Name : lohith i have made payment to below mentioned reliance account. Rwsl standard chartered bank, m g road, banglore mention your relationship no / name [protected] karnataka scbl[protected] i have attached a copy of demand notice you are sending me. I regret that i purchased a connection from reliance. Please stop sending these threatening mails.

I have made every attempt to resolve issue working with reliance customer care before reaching or opting to try this option for hsn no [protected]. My issue is:

1) reliance data card connection (Hsn no [protected]) i cancelled in bangalore on 25th feb 2015 (More than two years back) paying all dues and submitting my dongle to jp nagar outlet, bangalore. However reliance is stating i have outstanding amount of rs. 645/- to be cleared.
2) when i explain they get satisfied but after every few months a new set of people comes and threaten me for legal action. First time i gave all details around feb 2017 and they said we are closing the request and i need not worry.
3) second time again another agency called and said they were not aware of this background. After providing details they are closing this case.
4) now third time, the threat has started just with sms with no number to call. I sent 4-5 emails to reliance customer care, tried live chat/phone customer care, called customer care all are not responding to me or saying they are not aware as this is some corporate connection whereas this was personal connection. When i asked how should i proceed they redirected me to each other and result is only redirection and no help. Or clarification.

So i am escalating it.
Now first time i. E. On 9th feb 2017, here are the details of the case that i collected from reliance customer care (Note this is the same number which i tried the third time but they are stating i cannot help as they are not able to access my file details).
1) as per my bank record & confirmed from customer care, i paid amount of rs. 280/- against the outstanding and gave cancellation request for the dongle on 25th feb 2015 in j. P. Nagar outlet, bangalore. The reliance team has note for rs. 280/- and termination request connection for 2nd march 2015. The sr number is[protected]. I don't know why the termination was not initiated on 25th feb itself and its on 2nd march 2015. Now because i paid the bill they did not terminate instead continued the connection in mar, april and may 2015. There was no usage because i submitted the dongle along with my cancellation request. Now once everything is done, i did not keep the cancellation request record so i don't have physical copy or proof except for the service request which clearly states to cancel my connection. So this according to me is their internal system problem i cannot be hold responsible for it.
2) reliance is not at all looking at the data they have and directly threatening customer for this.
3) the live chat i had with rcom is attached,
4) the ticket system has following tickets where none of the reliance executive or customer care called me. T[protected]a1s010z4615413, t[protected]a1s010z3885171,
T[protected]a1s010z4607312,

I request your intervention or redirection to get this resolved.
You can reach me on +91-[protected] in case you wish to speak to me. Looking for help from your end.

Hi this is regarding my phone no.[protected] and [protected].
Earlier i was using vodafone from last 6 year but due to network issue i port out my no. From vodafone to reliance and i ported in reliance but what they did to me after 10 days they disconnected my both the no. And said this ia because your negative address veriffication after that i tried to contact customer care reliance but i wasn't able to reach custome service executive as they never let us reach to customer service executive reliance plz don't do this to your customers pathetic customer service.
I request plz unbarred my no.
Hoping for possitive response.
Thanks and regards,
Loveleen sharma
[protected]
[protected]
[protected]

I am using my current available number for more then 6-7 year and for the past few weeks in my place there is very poor range of single that in weekend the range of the signal is in zero i have also have my secondary number by which i have contended the service provided and raided the compliant the good part is they have resolved the issue but the bad part is both of my numbers are blocked so that i can't call the reliance service provider and from the day when i have raised the complaint i am getting to many calls from banks regarding credit cards which gives me lot of trouble. Dear realiance its really bad by which you may also have chance to loose most of your customers

I faceing a problem regarding promise vs services, i have a relation with this co. Around 10 years, zero rental plan running suceasfully but in the month of april 2017 they have change my plan with rental of 299. Then i filed complaint for change plan and i puted request for activation of zero ŕntal plan again, in starting they denayed they said on my request plan changed but i don't givne any request for change, then they listend recording calls of that and they accepted its changed by them, i also received mail from that side then they committing many times but their officers get it casual and they don't help me regarding my complaints till now, when i again called them they always committing for waiver but they always lingring to other, one said this is not my department talk to other when i talked to other he replayed this is not my concer... Many times they played an unsenisorty responsibility. While they are doing service in one umbrella, its type of responsbilities may loose brand value as per consumer concern. I don't want to tell their name who shown unlawful decision and lingring my issue. And they regular charge rental on my number, while i never make any outgoing call after compaint files. I also given complaints through mail but till today i don't get any resulation on it..
Kindly provide justice regarding my complaint:
1. Waiver of all wrong bill charged. (Because i complaints immidiate regarding wrong plan)
2. Again issue zero rental plan on my no.
Kindly revert me on given details below via mail and call.
Regards,
Ashish kumar agrahari
Alternate no. [protected]
Email id: [protected]@yahoo.co.in

I got a call from reliance one fine day, when i was very happy with my vodafone network. I think i made the biggest mistake of my life when i agreed to port my number to reliance! They immediately sent an executive to my place saying "we have bought all airtel towers and our network and services are the best", so i gave my documents. However, the next day i changed my mind, i discussed with vodafone and sent an email to reliance and vodafone to stop the porting request!!! At first i received an sms saying ok your request is accepted. However, after 4 days my vodafone number automatically stopped working and the reliance sim that i had thrown on some side got activated!!! I couldn't get through to any executive at that point, as there was never network in the new reliance sim!!! Anywhere i went, my number was unreachable!!! My work has had to suffer as my phone never has network!!! Thanks to reliance!!! I called up reliance from my landline, and the person who responded said "ourservers are down pls call later" and before i could say anything she banged the phone on my face!!! Wow what service!!! Then i called vodafone and i was told we can't help u u are stuck for 90 days!!! I have never been so disappointed in my life. My work, my life is disturbed as my phone only works on wifi!!! I would never ever recommend anyone to buy or switch to reliance communications!!! Because of them i will have to give up a phone number that i have been using happily on the vodafone network for 15 years now! And i'll be buying a new sim and new number as i can't stand reliance for even a minute now!!! On top of that i was offered a 499 plan from reliance, but guess what??? Today i got an sms sayin, dear reliance user
Your account usage is high. Pls pay rs.730.14 to enjoy uninterrupted service.
Use app at http://bit.ly/IC-App to pay & manage services... I will not pay them a penny now!!!

Bollywoodmania activated on my mobile. No.[protected] despite dnd active vide tequest no.[protected] and balance was debited for a sum of rs.21 on 19th july. Today while lodging complaint with your customer representative one lady name not in mind, not only provided the provided the solution for deactivation of active vas but also her behave not according to customer representative. Further, the balance debited must be refunded to my account.

Dear sir,

I recharged rs. 49 net pack on 21.7.17. I am not able to use it, it is not activated till date. I called customer care two times but my problem is not solved yet. The customer care executive said to call after two hours to register a complaint. I called up again next day the executive said to call after two hours because there is server problem.
Please look into matter as soon as possible.
Thanking you,
Salina sunwar

Sir,
I am salman ansari. I was used yur reliance broadband service
My id was[protected]. Reg. Contact no. [protected]
And my plan was 749. I gave has starting for installation tym payed for installation charge with security deposit
I disconnect connection 1 month ago something..
So i request for u pls return my security deposit payment..

Thank you...
Salman ansari
Co. [protected]

Sir,
I have been deprived by so called reliance communication (Rcom). I just hold the plan of rs. 499. My monthly rental occurs 499 and bill cycle is also done in rs. 499. But it is a matter of great surprise that my bill occurs 1230/- instead of 499/-. I just call to customer care executive of reliance communication, they told me being a privilege customer the company has upgraded my plan 499 to 997 and added value added service of rs. 40/- by using rworld without any intimation and taking any opinion from me. The matter may kindly be reconsidered for further solicitation to the previous plan of 499/- otherwise the case may kindly be filed at trai please.

Yours faithfully,

Santanu halder
Reliance no. [protected].
Email : [protected]@gmail.com

My mother is using reliance gsm sim and i lives out of town and i have recharged of rs 159/- two time in this month which is having benefits of 24000 local & std sec for 28 day. Ist recharge 3/07/2017 9:47pm & 2nd 11/07/2017 7:51pm.
And both recharge have been successfully but still my mother is not able to use phn.. And listening balance nill.
Reliance gsm no [protected]

Request for resolve this issue and make us feel free and happy.

Pls contact at this this for any assistance rahul vijay [protected]

Dear sir,

I have a reliance postpaid mobile connection. The number is [protected]. From last 7 days company has suspended my mobile number. I talk to customer care and also visited reliance store but produce no results. Not getting proper information about issue and resolution. Request for resuming services maid by reliance store but they said that request is rejected and they don't have any idea why it was rejected. Please resolve the issue asap.

Thankyou

Asif kazi on 20 july 2017 this was the complaint i posted on garahakseva
Reliance communications — disconnection of phone
Dear sir

I have a reliance wireless land line phone number 4111 which i am trying to disconnect there is no information regarding that on the website. We have been trying to call customer care for past ten days even after waiting on line for 1hr we cant reach the customer care person. We even visited whatever available stores present but none taking the complaint of disconnection. It is very frustrating. It all seems a big fraud not to give customer a chance to disconnect the phone. They will not disconnect and keep charging the instrument charges even though our landline is disconnected for past two months and if we dont do anything after a year this guys will run a bill in thousands and send a lawyer notice along for recovery it just seems to be a big scam and nothing else.

Asif kazi

There response

Reliance communications
Dear asif
We request you to e-mail us the required details at socialmedia. [protected]@relianceada.com we would be more than happy to address the concern.
Regards
Reliance communications

My response

Asif kazi
We received a call claiming that it was from reliance they want us to settle the bill first before doing disconnection so i will like to inform you that i have not being receiving bills from the day you stopped paper bills and during one of the communication we were informed that our email address with reliance was wrong we gave the correct email address and still are waiting for the bill to be sent our correct email is [protected]@hotmail.com as per your records it is [protected]@yahoo.com anyway i have also sent email on socialmedia. [protected]@relianceada.com but have got no response and i know again reliance will ask to write at socialmedia. [protected]@relianceada.com with no further action.
Asif kazi
21 july 2017

My last effort

23rd july 2017

To: reliance communication

Dear sir/madam,

I would request you to permanently disconnect my existing reliance landline connection, as i no longer require these services at my residence.

Kindly arrange to take out the telephone instrument together with its accessories from my residence after disconnecting the line & refund me the security deposit kept with your department.

This is for your kind information and necessary action.

My details have been provided below:
Name: sitarabegam asif kazi.
Address : 403, anmol, powai vihar complex, powai, mumbai – 400 076.
Land line no.: 022 – 30724111
Account no. :[protected]

We have already paid all outstanding dues for the said account.

Awaiting for prompt response to avoid us taking us further actions if you delay this process any further.

Yours sincerely,

Mrs. Sitarabegam asif kazi

From: asif kazi
Sent: thursday, july 20, 2017 9:52 am
To: socialmedia. [protected]@relianceada.com
Cc: rcomappellateauthority. [protected]@relianceada.com
Subject: reliance communications — disconnection of land line wireless phone number 30724111

Dear sir,
I have a reliance wireless land line phone number 30724111, which i would like to disconnect, there is no information regarding that on the website. We have been trying to call customer care for past ten days, even after waiting on line for 1hr we cant reach the customer care person. It is very frustrating. So request you to please disconnect my line or provide me the information were it can be done.
Thanks
Asif kazi

As i had above stated, regarding t net speed n not available of network signals in our city area, the connectivity is not speedy as we compared to other networks in karnataka state i. E. Mysore city n as i am suffering from viral fever so i can't check from last fifteen days, so request ur companies concerned person to, kindly consider my extension of plan from advertising information in media, so i request u to plz consider my request n extend t data plan as maximum days as possible, thanking urs. Obediently anupama. N.