Reliance Communications Complaints & Reviews

I have reliance postpaid connection used by my family member. Last month my father had done the payment of rs.400 through e-recharge, which was confirmed in the ivr, however, recently he received a message to make further payment of rs.809/- with a rental amount as 604/-. My concern is how the rental amount has been increased to 604/- as it was never the case so far. We have not even received the bill for the same. If the rent has been recently increased then it should have been informed on time as we are using the number for a senior citizen who is hardly using the services. As you can check this is a very old relationship with reliance & i am afraid if such heavy charges are getting levied then we have to think about switching it to your competitors. Request you to immediately look into this & send a favorable reply.

This poonam basatiya, complaining for sending inappropriate legal notices messages.
Last year i had submitted complaint for
Behavior issue of reliance customer care executive nitin, mobile # [protected], of chandigarh zone.

I was using reliance dongle in past but some in appropriate charges have been imposed.
M very much disappointed to reliance product. I just asking for the fair charges and i m not going to oay any kind o[censored]b necessary charges imposed.
Now despite resolving my issue sending me nad threating me for legal actions.

It is harassment of your customers and definitely i will not tolerate this.
Un necessary policies and charges just making the customers fool.
This time i will go for complaint in consumer forum as this is totally not acceptable and taking un necessary amouny from customers.

Already complaint email sent thrice to reliance team but they are not providing any resolution or justification, they don't even care respond.

Email content mentioned below.
*
Hi reliance team,

Before porting i had enquired in reliance gallery (Chakala). They suggested me 299 jalsa plan and explained me the tarif and about rs. 300 deposit.

Now i have received a bill of rs. 434 for 7 days usage. When my plan offers me unlimited calling, 100 sms, unlimited data. (Not even used 2 gb data till now and data speed is very slow)

Normally i should get of a bill rs. 299 + 54 (18% gst) = 353 (Monthly bill) that too if i do not exceed my tarif limit. And when we prorate this bill for 7 days it comes to rs. 82. Then how come reliance send me such bill. This is not at all acceptable. I need a proper explanation with breakup.

I had lodged the complaint for the same. Cc team is not providing proper explanation for this.
Sr no:[protected].

Please note i was using prepaid service before but now i have ported to postpaid. You cannot pre bill me without my usage or charge me any advance bill and nothing of such was ever communicated anywhere, anytime.
*
My point is that they should have communicated such things to us.
Already paid security deposit of rs. 300.
On postpaid connection. Why are they charging advance rental of rs.299. (If such was case, they could have also added this 299 advance rental with security deposit and taken both while joining.)

Already marked email to below people:
[protected]@gmail.com,
Somil. [protected]@relianceada.com,
[protected]@gspk.in,
Rcomappellateauthority. [protected]@relianceada.com,
Anil. [protected]@relianceada.com,
Rcomnodalofficer. [protected]@relianceada.com,
Vinod. [protected]@relianceada.com,
Varsha. [protected]@relianceada.com,
Karthik. [protected]@relianceada.com,

My aforesaid no. Is out of service last month too it was out of service for the reason of non payment of my another phone but my bills are connected to my credit cards and no payment is outstanding. Last month too on checking they found that payment was on time but i suffered for one week now again the same problem and your no.198 is not working properly.

Please look into the matter and not only activate my phone but also see that this not happens again.

Hoping for early and prompt action.

Vinod

This is to inform you that i disconnected my broadband connection on 20/7/2017 but i didn't received any acknowledment id of disconnecting my broadband connection. Kindly provide me with the above said id as early as possible. My id nos is[protected]. My contact nos. Is [protected]. My residential address is bp-55 lake pearl garden airport road bhopal (M. P.).

I can not access internet through my device samsung wave 5753e from last 10 days. I have complained at customer care on 22.07.2017 & i have got a sr no:[protected] against my complain. Now i can not access to your customer care to resolve the problem. Till now there is no resolution against my complain. This problem is arising repeatedly again & again. So i request you to take necessary action immediately as early as possible other wise i shall go to consumer forum at next weak.

Kindly note customer care have stated to do the recharge for 1500rs for the plan 847 they comitted they is no bill till december, i have believed i did the reacharge in the month of july 17, there is no dues and suddenly they send the bill for 650, and my phone number outgoing are barried, this is not the way u treat customer, i want to port the numbers without informing me they raised the number cancellation.. This is how u treat customer

Honorable sir, i have recharged for balance of rs. 30/-, but as usual the company deducted the money from balance without any intimation, it is likely to be as theft, but there is control on this company. Hence request to repay the amount at earliest as possible. My cell no. Is [protected], mostly you will find that so many illeterated customers are deceived in this way. So please stop this by charging heavy penalty to company

Dear sir/mam
I am writing this complaint due to poor and worst services of reliance connection which have been faced so many times on daily basis regarding the network signals and the internet 3g network which i am getting poor coverage along with 2g network instead of 3g at my home area even customer care is not responding due to some technical problem. Please do the needful for me with immediate effect.
Regards
Dipesh jaiswal
Reliance postpaid no. - [protected]

Dear sir/madam,

I was having reliance cdma number [protected] for last 10 years and last year on your request i have to start this number as prepaid gsm 4g. (Sim number:[protected]

Now the number is showing permanently terminated for which i had made several complaints to customer care through phone and email. But my issue is not sorted out.

However, from reliance customer care at dilshad garden i came to know that the number is still registered in my name. They told me that the number can be re-allotted to me if i take it as a postpaid connection.

I am a very old customer of yours and this number has been with many of my relatives. I want the number as a prepaid number, please tell me the process to reactivate the number.

My alternate number is [protected].

Please look into the matter.

Regards.

Pankaj gupta
Asst. Prof.
Indira gandhi delhi technical university for women
(Formerly igit, delhi)
Kashmere gate, delhi.

Same thing happened wrong

Law chambers # 10-5-22, flat no. G-3, narasimha kripa apartments, opp. Andhra pradesh police officers’ mess lane,
Road no.1, banjara hills,
Masab tank, hyderabad – 500 028.
_

By r. P. A. D/ u. C. P

Ref no: legal –june /17- cell -10786 date: 20.06.2017

To

Ajaya kumar e
Sir / madam,

Under the instructions from our client, m/s. Reliance communications ltd., and m/s. Reliance communications infrastructure limited, reliance center, 4th floor, plot no. 38, phase-2, beside ananth building, hi-tech city, madhapur, hyderabad 500081. (Hereinafter referred to as “our client”)

You are aware that our client is engaged in the business of providing unified telecommunication services to its valid customers. You have availed the said services from our client by submitting the requisite customer application form and other documents under relationship no[protected]and mdn no.[protected]- provided by our client. The said services were provided by our client in pursuance of the terms and conditions and you have specifically agreed and undertook to pay all service charges in full without any deduction, set off or withholding with respect to the services availed by you. Our client has been generating statements of service charges and the same are dispatched to you regularly from time to time for the services availed by you.

We state that, you have defaulted in payment of the service charges and consequent to the said default; there is an outstanding amount of rs.459/-in your account. You have failed to pay the said dues in spite of repeated requests and reminders from our client and this has caused wrongful loss to our client.

Wherefore, you are called upon to pay a sum of rs.459/- to our client within two (2) days from the date of receipt of this notice. The said amount should be paid by cash / dd / pay order in favor of “rwsl -”or can also be paid at any reliance outlets of ada group. Failing which, we shall initiate civil and criminal proceedings against you before the competent court of law at your own cost and risk.

Contact details
1) contact help desk [protected] (Between 11 am to 5 pm)
2)
3) for any clarification mail to same email id.


Yours faithfully,

Mohammed abdul rasheed
Advocate

In case you face any issues on making on-line payment, request you to walk into any of the reliance store and make this payment or you can courier the cheque\dd to below
Mentioned address

Manager - circle cro
Reliance communications limited

I need to covert my number [protected] from postpaid to prepaid. For that i visited reliance store sector 22 noida and pay my all due amount as 500 and fill postpaid to prepaid migration form and also pay 99 rs for new sim.

Reliance executive provided me a new sim and told that it is prepaid sim. When i insert that new sim in my phone, again that new sim is working as postpaid sim.

Sim did not convert into prepaid.

Kindly help

I pressure paid bill amount rs. 1218 from march 17 to june 17 bill payment to reliance, while my sim no [protected] lost in 5.3.2017 & same inform them but they not closed my sim & generate bill still now. Now i paid rs. 1218 totlly bills & same inform customer care but still they not response positive. Please help sir against reliance company hitler ship. Please also closed my sim no immediately.

I have two reliance gsm sim and their no are [protected] and [protected].in both the sim the signal quality is very poor and i am not able to use my data connection. And signal also showing roaming sign but i am in my home area. I have registered complaint but their is no response from reliance customer care i am facing this problem from 12/july/2017 and today is 26/july/2017. Total 14 days are gone but they are not able to solve my problem.

On 21st of july i have reachaged with 17 rs which gives the benefits of 20p/min all calls for 28 days as mentioned of www.rcom.co.in website.
But have not got the same benefits and while calling 30 rs extra has been debited due high call rate charge.
So kindly activate my pack with all benefits and refund 30 rs to my main balance.
My number is [protected]

Respected sir/madam
i'm one of the reliance customer for last 5 years, first 2 years prepaid GSM customer then three years CDMA customer but last one year very very bad signal and not clear voice calls because at the time JIO launched. so i'm try to change the network but portability number not required .

Because my pack is LT PREPAID DATA CARD.so directly compliant to Dindigul Reliance Store. they are tried to change the pack but not possible .they are lot of times tried but problem not solved.

so please change the pack and send the portability number

please replay or call only tamil speaker (alternative No [protected])

My Mobile Number :[protected]
District:DINDIGUL
STATE:TAMILNADU

Hello manager (Customer care),
I'm gopi, i've purchased a brand new post paid 4g sim card on friday (21.07.2017) from deccan enterprises. But, till today the sim card didn't activated. I was trying to reach the person that called me for the sim. I responce was really bad and i wouldn't recommend to any one if the service will be like this. Please take care the necessary action on this.

Even i have stared dnd in my reliance card than after they message me and start any services. First i tried to call reliance customer care but they are not responding well. Then i mailed to customer care and tell them about issue. For two days they solved and then again same issue happen in my card.in first mailed i also warn them. I have been facing this issue from the last 20 days. Customer care is not responding me and everyday i get message of new services.

I am repeatedly getting email from rcom legal (Parshuram kamble associate) from mr shaikh regarding payment of outstanding amount of which i dont have any idea. Pls look into this, as per the latest email it states that my caf no is[protected]. I have no idea what does this no means and i do not remember my rcom contact number also which i guess i used 8-9 yrs back

Dear sir

I am nilkamal chwodhury, having a postpaid number :[protected] not satisfied with the data speed, at the time of selling the connection tele caller
Miss sarmistha chatterjee confirmed me that i will get unlimited 3g and unlimited calling, from last saturday my speed is deteriorated, against the call number :[protected], some of your cce told me that i have exceeded my data limit which is 6gb per month, so being misguided by the seller i am not interested to continue my postpaid connection, so please let me know the process to surrender the connection

Thanks in advance for your kind cooperation and understanding.

Thanks and regards

Nilkamal chowdhury
[protected]