Reliance Communications — Deactivation of [protected] | |||
In 2004 we had bought 5 reliance phones under a scheme. The nos are [protected] / [protected] / [protected] /[protected] & [protected]. In june we had 4 of the above changed from cdma to gsm. All the kycs were sent together. We received the 5 new sims for the above mentioned phones. I have been using [protected] ever since it was bought. Recently i returned from my holidays to find the number could not be activated. Your service provider here gave me another sim and that too is not working. On saturday the 30th of july your customer care people told us that this sim has been closed and cannot be reopened since they had not received the kyc. How did they give me a new sim if the kyc was not done? It is not my fault that your people have not entered the kyc for this phone. Also since the phone was not with me i did not receive any messages. If you see our payment record you will not find fault with it. All our payments have been made on time. Due to the negligence in your company, you have discontinued my phone without any information. I am interested to know how you will solve this problem and for your information i want my old no. [protected] Was this information helpful? | |||
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Reliance Communications customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Thank you for your acknowledgement.
Also want to bring to your notice that for all 5 phones only my KYC was given!!
The rest received the sims based on this & have working phones!!
I too received a sim but it has never worked.
The KYC was given to your employee Santosh Kumar who sits in Sigra-Varanasi
Also want to bring to your notice that for all 5 phones only my KYC was given!!
The rest received the sims based on this & have working phones!!
I too received a sim but it has never worked.
The KYC was given to your employee Santosh Kumar who sits in Sigra-Varanasi
Thank you for your phone to [protected].
According to your advice we visited Shubham communications plot no 3 Vindhyvasini colony, Ardali Bazaar Varanasi today and spoke to Kameshji [protected]
He said he could not help us since the no. [protected] was no longer listed in the system.
Look forward to your solving my problem.
According to your advice we visited Shubham communications plot no 3 Vindhyvasini colony, Ardali Bazaar Varanasi today and spoke to Kameshji [protected]
He said he could not help us since the no. [protected] was no longer listed in the system.
Look forward to your solving my problem.
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We regret the unpleasant experience and appreciate you for taking time to share the same with us. We have escalated your grievance to a specialised team. We assure you that they will look into the matter at the earliest and update you with a best possible resolution. Thank you!
Regards,
Reliance Communications