Reliance Communications — Harassment getting netconnect replaced and no waiver offered for out of service period. | |||
Myself J K Arora owns the Reliance netconnect dongle no. [protected]. It got damaged on 30th January and I submitted the same to the nearest Service Centre named NANAK COMMUNiCATION, GANDHI MARKET, AMBALA CANTT., HARYANA on 1st Feb 2016 and after multiple calls and harassment I finally got it replaced on 18th Feb under warranty(after 18 days, not justified). Even the activation was not done by the service provider and I still had to go to service provider and get it done, which again took 2 days (don't know why it took 2 days to update the new RSN no in the system which is 2 mins job). Finally today I got the dongle in working condition. It means for 22 days in total I was not able to seek the services. Both service centre and service provider were assuring me the waiver for out of service period. But today when I called the customer care number and asked for the waiver or extension of days for the period of non service, he simply denied saying they can't do the same because I hold the advance rental plan and they can't offer me any monetary waiver. But I would have had the normal postpaid connection, I would have got the waiver. I am completely shocked for this illogical comment that the person holding Advance rental plan can't avail any sort of waiver and on the other hand person paying every month end can get the waiver. How illogical is this?. Person who has already paid for 3 months can't avail the waiver and the person who has to pay post month usage can get the waiver because he is having some outstanding amount and waiver against that can be possible. Is this justified or make sense from anywhere? I was told by the service provider that I should get the waiver when I will opt for the advance rental plan next time for the amount calculated for days of non service. Kindly help me out with any justified reason for not offering the waiver for the advance rental customers. Was this information helpful? | |||
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Reliance Communications customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Dear Mr. Arora,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Dear Service Provider,
This is really surprising and unethical on your part for marking the complaint as resolved without reaching out to any solution.
As per out telephonic discussion, you have asked for the documents confirming the out of service/damaged dongle for the specified period(30th Jan - 20th Feb).
I have the job card for the damaged dongle with job creation date as 3rd Feb, but able to attach the same in the system. Kindly suggest the alternate way for the same. Also, as you confirmed from the system, the RSN no for the new dongle was updated on 20th Feb in the system. It means the dongle was damaged (on papers) from 3rd Feb - 20th Feb (10 days), even though it got damaged on 30th Jan and submitted to service provider on 1st Feb(can't understand why he mention 3rd in job card).
I hope this clarifies your doubt of dongle being in use during above specified period and I should be granted with the waiver for 18 days atleast, if not 22 days of actual out of service.
Regards,
JK Arora
This is really surprising and unethical on your part for marking the complaint as resolved without reaching out to any solution.
As per out telephonic discussion, you have asked for the documents confirming the out of service/damaged dongle for the specified period(30th Jan - 20th Feb).
I have the job card for the damaged dongle with job creation date as 3rd Feb, but able to attach the same in the system. Kindly suggest the alternate way for the same. Also, as you confirmed from the system, the RSN no for the new dongle was updated on 20th Feb in the system. It means the dongle was damaged (on papers) from 3rd Feb - 20th Feb (10 days), even though it got damaged on 30th Jan and submitted to service provider on 1st Feb(can't understand why he mention 3rd in job card).
I hope this clarifies your doubt of dongle being in use during above specified period and I should be granted with the waiver for 18 days atleast, if not 22 days of actual out of service.
Regards,
JK Arora
Dear Service Provider,
This is really surprising and unethical on your part for marking the complaint as resolved without reaching out to any solution.
As per out telephonic discussion, you have asked for the documents confirming the out of service/damaged dongle for the specified period(30th Jan - 20th Feb).
I have the job card for the damaged dongle with job creation date as 3rd Feb, but not able to attach the same in this portal. Kindly suggest the alternate way for the same.(mail id or something)Also, as you confirmed from the system, the RSN no for the new dongle was updated on 20th Feb in the system. It means the dongle was damaged (on papers) from 3rd Feb - 20th Feb (18 days), even though it got damaged on 30th Jan and submitted to service provider on 1st Feb(can't understand why he mentioned 3rd feb in job card).
I hope this clarifies your doubt of dongle in use during the period of damage and I should be granted with the waiver for 18 days atleast, if not 22 days of actual out of service.
Regards,
JK Arora
This is really surprising and unethical on your part for marking the complaint as resolved without reaching out to any solution.
As per out telephonic discussion, you have asked for the documents confirming the out of service/damaged dongle for the specified period(30th Jan - 20th Feb).
I have the job card for the damaged dongle with job creation date as 3rd Feb, but not able to attach the same in this portal. Kindly suggest the alternate way for the same.(mail id or something)Also, as you confirmed from the system, the RSN no for the new dongle was updated on 20th Feb in the system. It means the dongle was damaged (on papers) from 3rd Feb - 20th Feb (18 days), even though it got damaged on 30th Jan and submitted to service provider on 1st Feb(can't understand why he mentioned 3rd feb in job card).
I hope this clarifies your doubt of dongle in use during the period of damage and I should be granted with the waiver for 18 days atleast, if not 22 days of actual out of service.
Regards,
JK Arora
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
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Reliance Communications