Reliance Communications Complaints & Reviews

During August 2015 your executive Given me an Onam Offer, that I would get the Wipod instrument free for which I have to pay an advance Rs 600/- the same would be refunded monthly Rs 100/- starting from fifth bill onwards. But though so many complaints lodged in your Trichur Shornur Rd Office, they couldn't solve it. But what I wish to have my reimbursement from next bill onwards. Otherwise I have to inform about this to your Chairman, Trai Chairman and Communication Ministry, just to bring it into their notice, that some Companies are cheating lakhs of customers like this. Hope you would be treating this complaint with most priority. Tks, Raveendran, [protected]

I have recharged [protected] with Reliance 1Gb and reliance to reliance 10p for 21 days with amount Rs 63. I received sms that recharge is successful on[protected]. But my internet pack is not activated. When I send sms MBAL to 55333. It says information is not available currently. This is giving negative impression about reliance cdma. rectify the issue on immediate basis.

Freecharge order id-FCVA[protected]

I had migrated my postpaid netconnect dongle [[protected]] to prepaid, after paying all my dues in August 2015. then I got a bill asking to pay a onetime charges of 1201/- and monthly rental of 293/- .I had already paid the monthly rental at the store before migrating and other than that my previous month due was -71/- i.e I had paid additional amount in the previous month. Now if I am asking the webstore guys, customer care, on phone, email and twitter nobody responds or either they say they dont have past records.This is unethically charging exuberant amount without any justification of what the amount is and now they have started threatening with legal notice to pay it.

Hi

I have got my reliance broadband installed day before yesterday only... But I have already started receiving connectivity issues... Since yesterday, the broadband is not working.

I have raised a couple of requests in customer care but all in vain.

Awaiting their response...

@everybody - Is there any provision of free look period clause related to broadband services. if yes, i surely, want to get rid of this connection. Very poor services.

Madhukar Gupta

My reliance broadband speed is very slow i have 4mbps plan but speed is only 2mbps i am complaint to reliance in last 20 to 25 days my complaint id is[protected]

Hi,

My MDN is [protected] (CDMA USB internet dongle).

Last month, I had recharged my account with Rs 3001/- which was supposed to get me a benefit of 1 GB per month lifetime. Although I got the plan benefit, but I cannot check my usage details.

When I log on to http://myservices.relianceada.com/ to check the usage, it just shows "Main Balance (in MB) 0.25" and "Netconnect+ Balance (in MB)* 0.00" and "Netconnect+ Fair Usage Balance (in MB)* 0.00" and "Netconnect Balance (in MB)**" and nothing more.

I also tried sending an SMS "BBAL [protected]" to 53535, but that doesn't show the usage either.

I contacted customer service [protected]@relianceada.com with the issue, but they didn't fix it. They take too long respond and every time I remind them they keep responding back "the issue has been fixed" and no other details. I have been pursuing them since 12-Feb-2016 and still not getting a satisfactory response from them.

Reliance Telecom promise us 1.25 Gb 3g for 1 month in Rs 197.

( http://www.rcom.co.in/Rcom/personal/3G/HTML/PrepaidDataPacks.html

I also tried to get the same and recharged for this. What i got was 1 gb data for 21 days.

Seriously they don't care. I have been writing emails to them but no revert.

This is my number [protected].

lets see if any one comes to me talking about this.

This is manjunath my data card number is [protected], as per you are customer care and outlet office instruction
i kept data card in safe custody mode for three to four months, they told.we have to call customer care and we need to rise request for activate the data card then only it will be activate other wise it will be disconnected (Suspend). BUT after three month's automatically
it's activated and unnecessary Reliance company generating the bill. am keep on calling to customer care past from two to three
month's and i visit to outlet office also but i din't get any solution and nobody is not responding me properly.Customer care department employee will cut the call Suddenly, if i went outlet they will tell to call customer care, if i call to customer care service they will tell pls visit o reliance outlet.
it's all completely mistake form Reliance company side so i will not pay any amount. you just find the problem stop generating the bill. These are the reference number i received from customer care.Request number is[protected], (from Mr.Kalai) and request number is[protected].
and they told it will resolve in two day's. but still it's not solved.. i don't want to continue with you are service stop generating bill
and disconnect data card. one of the worst service. what the hell is going on.


Regarrds
Manjunath
PH : [protected]

I have purchased new Reliance wi-Pod 3G Data card post paid from reliance dealer in guduvancherry, Chennai.During that time supplied committed speed is 3mbps in my area.but after getting the data card actual speed is 10kbps. immediately i back to that show room and compliant them, but after that no response from reliance side even that shop keeper also not response properly.He just postponed the complaint not an interest to take action to resolve the issue.

Now i received bill for last 2 months which i am not used.

Finally they send SMS that they informed to take legal action to me for not paying bill..

Kindly advise me...

Sir my reliance gsm mobile on. [protected] mere no .par koi daily VA's shamaroo ki ki service activet karke mera daily 20rs ka balance kat diya jata h today on 8 march 2016 ko VA's shamaroo ki service active karke mera balance 20rs ka kar diya gaya h pls refund my balance and take strong attention and action issue pehle bi mera on 2/3march and 6/7 march 2016 ko bi mera balance cut diya gaya that pls refund my balance and do not active VA's shamaroo service I am very much upset for daily deduct balance

No retailer in our area is providing us the recharge of reliance from the time when reliance switched to 3g by closing the 2g in assam. The retailer are no more interested in selling it as they are getting customer who are porting there no. from reliance to other operator through which they are yielding more profit and also the network problem encourage them to do so.

My mobile no is [protected] & I did not activate any service but continuously Rs.20 is deducted from my balance for VAS ShemarooVP Reliance GSM service. I want my deducted amount to be refunded ASAP and deactivate the service at the earliest. Also none of the VAS should be activated. Please deactivate all sms services asap.

I have also complain to customer care, they told this is non-refundable amount and after complaining, they again charged Rs.20

Hi,

I have purchased new wi-pod dongle registered with [protected] no. Since first day I never get full signal nor good internet speed. So I raised one complain in Jan-2016. My first complain was closed without any solution and I recreated same complain in Feb-2016.

I frequently call customer care 2 times in a week but didn't get good reply from them. Each and everytime I am told that your problem will be solv in 2-3 days, but its 2 month and problem is not yet resolved.

I raised complain about the network coverage. worth speed I have ever seen from reliance even I can not open google page.

Customer care always tries to make fool to customer to delete some temp file from your c drive and do clean up, but technically there is not relation between internet speed and temp files at all.

I also wrote an email to datacard.[protected]@relianceada.com but they don't care to reply to an email. I don't know what these guys are doing, they are not taking care of customer.

I have already paid money for first 3 month advanced rental plan. And could not use my data plan due to bad service from reliance. So I waste my time and money, which affect my business.

The pathetic customer care service you have. If you can't solve this problem then please stop your service and close it. Don't waste customer's money and time.

Thanks,
Sukrut Gariya

deducted on Mar 7, 2016


Sir,

many times an amount of 5 or 10 or 15 rupees is deducted from my phone.
this time an amount of rupees 49 is deducted from my phone.
my phone number is [protected]. Every time i have complained but i did not get back my amount back. either you do not pick up the phone or you dont give the money back. this time i will not tolerate it. I hope you look into this issue and pay back the amount and see that this mistake does not happen again.

yours faithfully,
leela bai sahu...

deduction date on Mar 7, 2016


Sir,

many times an amount of 5 or 10 or 15 rupees is deducted from my phone.
this time an amount of rupees 49 is deducted from my phone.
my phone number is [protected]. Every time i have complained but i did not get back my amount back. either you do not pick up the phone or you dont give the money back. this time i will not tolerate it. I hope you look into this issue and pay back the amount and see that this mistake does not happen again.

yours faithfully,
leela bai sahu...

Hi sir i m rajiv gupta my number is [protected] mere number par plan 1299 wala hain jisme mujhe unlimited calls free hain roaming mein or mera 6 months se bill sahi aa raha tha last month mera bill 1450 ka aaya maine complaint karayi meri apke executive se baat huyi unhone kaha 6 hours* mein apka bill less ho jayega hamari tyechnical problem ki wajah se roaming charges lagkar aa gaye hain or mera next day phone band kar diya gaya sir or phir maine apke store par visit kiya to unhone kaha ap pehle poora bill jama kijiye phir hum apka bill adjust kara denge maine 1500 payment karadi or aj maine apke executive se baat ki to unhone mujhe bhot jyada rude behave mein baat ki or mujhe bola gaya aisa koi plan nahi hain hamare yaha apko kisne diya hain ap wahi jaiye hamare paas iska koi resolution nahi hain agar apko number band karana hain ya port karana hain to kara sakte ho maine customer care email id manga unse unhone mujhe bhot jyada request karne par email id diya or mujhe bola ap bill par dekhiye ye hamari duty nahi hain pls do needful my request apke executive ne jo 1st march ko request dali request nuner[protected] jab apke yaha kisi mam se baat huyi, , , , , , , or aj mangal deep ji se baat huyi inhone mujhe 30 min hold par rakha approx or phir bola hamare paas koi resolution nahi hain pls do needful my request and pls take action sir its my humble request
my reliance number is [protected]
thanking you

Regards

Rajiv gupta

([protected]/[protected])

sir/madam, kal maine mail bheji but mujhe abhi tak koi revert mail nahi aaya or na hi koi call pls do needful n pls take action, , , , ,

Worst Internet Connection Speed. I gave request for 7 times in Customer Care number Chennai[protected]. My Reliance Net connect number [protected]. It is registered under name of Shanmugam Ganesh A. But agents from Reliance Customer Care is not accepting my cancellation request.

That Sir, as 25th dec.2015 I have given amount 1660/-(Sixteen Hundred and sixty rupees) for reliance communications executive in my home by chequeno.323093 in favor of RIL. State bank of shahpura Bhopal. For the connection of broadband (internet)+landline+ modem. His name is Abhishek. He assured me within three days we will install the connection. Now till date I didn’t get connection including modem that amount given as above mention. I Have call several times mr. abhishek but he didn’t pick up my phone till date also I have call reliance customer care no. toll free [protected] but they assured every time when I called that no. your problem will be resolved within 72 hours.
Sir, I need internet connection for preparation for my interview which is dated 4/02/15 for M.P.Tourism Bhopal but I didn’t get connection before that time .because that internet connection which is not install by reliance communications executive before that which I have told earlier Mr. abhishek at that time when I gave the cheque. Because that internet connection I am unable to make interview preparation which is given 4/2/15 I am not able to give good interview to interview panel because of that connection...
Sir, those broadband connections which are not install till date by reliance communication executives it put social stigma on me as I am not able to give good interview to interview panel .at M.P.tourism Bhopal. Also they send me bill properly as well as call for pay bill It put mental trauma on me.
Being the Head of District consumer forum responsible for protection of fundamental rights of citizens and natural justice of every citizen, to mitigate the suffering me. Sir to consider my request and issue necessary order to the reliance communications Bhopal M.P.
To release my payment against cheque No.323093 Amount of 1660/- with interest as well as compensate at least 50000/- to me. The following details of Opposite party, bill copy of reliance communication enclosed, receipt which is given by Mr. Abhishek. Also communication details mention below.and my interview letter enclosed.
Hope Hon’ble will consider my appeal and give justice for me for which myself will always grateful to you.


1) Particular of Complaint:
a) Full Name:- Sachin Verma
b) Complete Address:-H.No.158 Gupta Colony Anand Nagar.
c) City:- Bhopal (M.P.)
d) Mobile No.[protected]

2) Particular of the Opposite party:-
a) Full Name: Abhishek (Reliance Communication 7 No. Stop. Mansarovar Complex.
b) City:-Bhopal(M.P.)
c) Mobile No.[protected]

3) Particular relating to goods/service complained of:
i) Amount paid for internet connection by cheque no.323093 SBi Shahpura Bhopal (M.P.) dated 25/12/15 Receipt photocopy attached.
4) Whether the complaint relates to:-
i) Deficiency in service

5) Details of Attempts made to get the matter complaints.
i) Make call for complaint reliance customer care no.[protected]
1st time Dated 12/2/15 they give complained No.[protected] they assured me your problem will be resolved within 72 hours. but no response
2nd time Complained No. 24304501 they assured me your problem will be
Resolved within 72 hours. but no response.
3rd time complained No.[protected] they assured me your problem will be
Resolved within 72 hours. but no response.
4rt time they give interaction no.[protected].
ii) Mr. Abhishek not pick my phone till date his mobile no. is [protected]/[protected]

iii) Ms. Pratiksha her land line no.[protected] when I call her she always told me modem is not available .

iv) Ms. Diksha her land line no.[protected] she always tell me your connection is done every time I told her I am not got modem and login id password and not install internet connection . she told me same as pratiksha modem is not available. Till date last call came from 4/3/16. At that time I told her I am going to consumer forum against your company.

v) Email to Reliance customer care copy Attached.


6) Relief Claimed:-
1) To back my money with interest by Reliance Communications.
2) Compensation for financial at least 50000/- suffering due to negligence of the opposite party
[(1)Justify:- the reason is my interview letter attached which is not give good for my side to interview panel at M.P.Torishm because this internet connection if internet connection is done before my interview I am able to give good interview.]
3) [(2) mental trauma on me.]
Thanks®ard

Sachin Verma
COMPLAINANT
H.No.158 Gupta Colony Anand Nagar Bhopal (M.P.)462022
Email:[protected]@gmail.com

Dear sir, I have recharged my number [protected] with 482 rupees on 05/03/16. On that day it ws showing on rcom website that with recharge of 482 i'll gate 15 GB data with 200 minutes local/std calls for 180 days. But afte recharge message came for 7GB data for 60 days. I calle customer care executive on the same day she assured me that I'll get 15 GB data and 200 minutes call within 24 hrs. After 24 hrs it one calk came from number [protected] that i'll not get that offer, now their website also changed the offer. I am helpless now. Pls help!!

Just now my balance of rs.3 was deducted from my number [protected]. I got a message saying that my balance was deducted due to vas activation where as i have not activated any service
I want to log a complaint against the company for this issue.