Reliance Communications Limited — Reliance Netconnect - Wrong Info with very poor customer support

 
10 Reviews
Delhi, Delhi, India
 Rahul_J_Gupta
Hello Sir, , My name is Rahul Gupta a reliance netconnect+ customer with datacard number : [protected] Delhi region. Since I had done my last recharge of Rs. 999 I am continuously facing problems with my Internet connection . Since it is a 3G connection and i suppose to get speed upto 300 kbps which is definitely not happening in my case, Its been more than 20 days i am unable to use my reliance datacard due to poor or no connectivity most of the time . I have launched many complaints regarding the same at reliance customer care but didn't got resolution till date. Details of complaints are as follows : Complaint No. 1 :[protected] Dt. 10th Dec 2014 Complaint No. 2 :[protected] Dt. 15th Dec 2014 Complaint No. 3 :[protected] Dt. 18th Dec 2014 None of the above complaints got resolved and as a result i am still unable to use my internet connection. One of your customer care representative suggested that there might be major technical issue in my residence area as a result i am asking you to increase my validity by 1 month till the technical problem get solved. I also wrote email to reliance datacard support but only getting computer generated replies. These are the main concerns which is why my validity need to be increase by 1 month, 1. I have more than 10 GB of data balance in my account which is impossible to use in 10 days at 1 kbps and almost no connectivity. 2. Or you can kindly refund my money because i am facing problem since i did my last recharge of Rs. 999 and tried to inform you by launching complaints but didn't got any support. Please find the attached Screen Shots of my current internet connectivity at netconnect+ Mode, HighSpeed 1x Mode, hybrid mode Hoping for the best possible earliest solution to my problem .Some of details you might need to solve my problem.. Name : Rahul Gupta DataCard Number : [protected] Residence Area : Sector 51 Noida, Gautam Budh Nagar / Delhi/NCR Pin Code- 201301 Looking for the Fast Reply and keeping my troubles in mind. Regards, Rahul Gupta(See attached file: RelbADnetwork.png)(See attached file: RelianceBadNet.png)(See attached file: RelianceBadNetConnect.png)(See attached file: RelianceBadNetConnect.png)

Reliance Netconnect - Wrong Info with very poor customer support
Reliance Netconnect - Wrong Info with very poor customer support
Reliance Netconnect - Wrong Info with very poor customer support
Reliance Netconnect - Wrong Info with very poor customer support

Complaint Status


[Dec 27, 2014] Reliance Communications customer support has been notified about the posted complaint.
Complaint comments  9 Comments     Updated: Share0Tweet0

Comments

Dear Rahul,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Hello,

Its been more than 20 days and I just want to ask you how many years you will take to solve this technical problem ??? What type of engineers and customer care representatives works with reliance communication who are not even capable of solving technical problems and wasting customers time and money by providing third class services.. I simply want refund of my money as soon as possible and reply with the exact date and time you will take to refund. There are many good brands available in the market which offers much better services and support to customers than Reliance's third class services.. Kindly reply with the date and time you will need to refund ASAP.
Check the current status of my Reliance Datacard in the attached screenshot..

Regards,
Rahul Gupta

Hello,
Its been more than 5 days, and the problem with my reliance internet connection is getting worst day by day. Till date i didn't got any direct reply from reliance customer support regarding my problem regardless various attempts of highlighting my problem to them. Its been more than 25 days i am facing connectivity and major network issues in my prepaid reliance datacard connection. I don't understand what kind of Company does reliance communication is becoming with regard to customer support..KIndly find the latest screenshot of my reliance internet connection.

Regards,
Rahul Gupta

Dear Rahul,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
What kind of service reliance communication is providing?
Contact me and resolve my complaint its been a month I am facing troubles due to your internet services.. contact me @ [protected] and resolve my problem.. ASAP
Regards
Rahul Gupta
Due to illitrate behaviour of reliance communicaton and their customer support, I lost more than 10 gb of data balance.. As I was facing network problem and reliance didn't support me ii want consumer forum to take serious action against reliance communication inspite of providing all the proofs I didn't got any help from reliance communicaton customer support team
Due to illitrate behaviour of reliance communicaton and their customer support, I lost more than 10 gb of data balance.. As I was facing network problem and reliance didn't support me ii want consumer forum to take serious action against reliance communication inspite of providing all the proofs I didn't got any help from reliance communicaton customer support team.
Hello,
Due to illitrate behaviour of Reliance Customer Support team i am about to loose my 8 GB of prepaid data in my account.. After complaining about same with all the necessary proofs here i didn't got any solution to my complaint.. It feels like i wasted my month here just posting complaints and no one really cares..I really started thinking What kind of people provides this kind of services..Wasting Customers time and money...
Hello, I do not see any proper guidance or support related to my problem.. Instead of the contract number no support and no help received from reliance.

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    Customer satisfaction rating
    43%
    Complaints
    18315
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    Resolved
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    phone
    +91 22 3037 3333
    +91 22 3038 3333
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    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    Reliance Communications Limited - Reliance Netconnect - Wrong Info with very poor customer support