[Resolved]  Reliance Communications — my talk time balance on number [protected] of Rs 500 wrongly deducted by company

Address:Aligarh, Uttar Pradesh

I got my number [protected] recharged on 13th feb 2015 by Rs 500. Then didn't made any calls since there was network problem.. when i called customer care on 16th feb they told me the problem will be resolved by 10 pm.. but the problem continued.. then i again called customer care on 18th feb.. they told me i have no balance.. though i didnt made any calls they deducted my Rs 500.. please help as soon as possible
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Sep 19, 2019
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
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Dear Astha,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
I got my number [protected] recharged on 13th feb 2015 by Rs 500. Then didn't made any calls since there was network problem.. when i called customer care on 16th feb they told me the problem will be resolved by 10 pm.. but the problem continued.. then i again called customer care on 18th feb.. they told me i have no balance.. though i didnt made any calls they deducted my Rs 500.. please help as soon as possible
Dear Astha,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

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