[Resolved] Reliance Communications — Netconnect+ data balance is not carried forward while 4g upgrade

Prasath V

Website:

rcom.co.in

For my reliance netconnect+ data card [protected], i did a recharge for 1 gb data on[protected] and the validity is up to[protected]. On[protected], netconnect+ has been upgraded to 4g by reliance communications but my data balance of around 1 gb was not carried forward to 4g account. When i spoke to reliance customer care, they are telling it cannot be carried forward. Then why are they taking money from us. Either they have to return my money or carry forward the data balance. If they are upgrading to 4g means, it is their problem not our problem. Moreover, while registering for 4g upgrade, reliance communications has promised all its netconnect+ customers to provide 10gb free 4g data along with the existing balance. That promise was not fulfilled. We spent our money to buy netconnect+ data card but it is of no use now because of 4g upgrade. Anil ambani and his reliance communications is cheating its customers and loot the public money. Can you please take stern action on reliance and resolve our issue as soon as possible?

Was this information helpful?

No (0)

Yes (0)

May 14, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2016

Reliance Communications Customer Care's response Dear Prasath,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Aug 16, 2016

Updated by Prasath V There was a complaint raised to Reliance Communications regarding the same issue with docket/reference number[protected] dated 13-Aug-2016 17:34:23. This was closed after 3 days without any resolution. Shame on Reliance Communications.

Aug 17, 2016

Updated by Prasath V I got the following SMS from Reliance.

Dear Reliance Customer
As per your SR[protected] your prepaid account has been updated with remaining DATA. Thank you.

But this is not true. I didn't get my balance data and it still shows 0. I am unable to browse the internet. The Reliance cheaters are still cheating the customers by false information and not giving any resolution.

Aug 17, 2016

Updated by Prasath V Cheater means Someone who leads you to believe something that is not true. This is what Reliance Communications is doing. So Reliance Communications is the real cheater.

Related Reliance Communications reviews

View all 22889 Reliance Communications Reviews

Comments

sudhharr

from Palani, Tamil Nadu

Reliance will just give a call and close the complaint without resolution.

Prasath V's [Complaint's author] reply, Aug 16, 2016

That's true. This is what I heard from some of my colleagues and friends.

Prasath V's [Complaint's author] reply, Aug 17, 2016

Reliance Communications has closed my complaint without any resolution.

aruntanwar

from Mumbai, Maharashtra

Please sign this online petition addressed to TRAI and Ministry of Telecom
https://www.change.org/p/trai-must-act-against-reliance-communications-for-duping-customers-during-their-4g-upgrade

aruntanwar

from Mumbai, Maharashtra

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"