Reliance Communications Complaints & Reviews

मै दिनांक 10 अगस्त 16 को बन्दर बगीचा स्थित रेलायंस स्टोर में स्मार्ट जी एस एम् प्रीपेड मोबाइल का सिम कार्ड रेप्लेस करने गया था वहा के स्टाप के द्वारा इसके लिए मनमाना ढंग से चार्ज माँगा गया (एक सिम कार्ड केलिए 100) इस तरह हमारे जैसा हजारो ग्राहकों को परेसान किया जा रहा है
आप से आग्रह है की इस सन्दर्भ में यथा शीघ्र करवाई करेंगे.

नाम : ऋत्विज कुमार
मोबाइल: [protected]
आबदीन हॉउस फ्रेजर रोड पटना

In the last week of may, 2016, reliance started the process o[censored]pgradation from existing reliance netconnect+ service to 4g service stating that the new 4g service is very fast (approx 150 mb/sec). when the process started in may, 2015, all the existing netconnect+ data cards (dongles) stopped working without any consent of the customer. when customer approached customer care, it was informed that the process o[censored]pgradation is on and all the existing customer of netconnect + need to purchase/ obtain a 4g sim card and fill the details given in the link: http://reliancenetconnect.co.in/. customer care also informed that existing dongles will not work now and all customers are required to purchase a wipod, a reliance product to further use the internet services. i, being an old customer of reliance notconnect+ had no option to comply the instructions given by customer care as i had recharged my netconnect+ with inrs. 3000/- and had net balance of data of approx 70gb. i completed all the formalities like purchased sim card fill the form placed order for wipod worth rs. 2699/-. reliance also informed me that after upgradation i will get 10 gb data in starting. but after completion all the formalities still (till 09.08.2016) i have not received so called 10 gb data balance in my sim card. still, i have not received wipod which had been promised by reliance to deliver within 3-4 days. when i frustrated with such poor service by reliance, i dropped a number of emails, made a lot of calls to various customer care numbers, did live chats, but i still have not received any solution. my sr no.[protected] has also not been resolved by reliance.
I claimed to refund my money incurred on purchase of wipod, but that too not replied by reliance. this is worse experience i have with reliance. if such irresponsible will remain continue in future, i surely surely will not use reliance services. i also recommend others to not to use reliance services.

Pradeep
Dongle: [protected]
Email: [protected]@gmail.com

Madam/dear sir, i recharged with rs30 on 6th august 2016 and immediately a massage came to me that vas adpaystrmg has been activated to my no after finishing a call i found that i have no balance, and on 9th august i received massage of negative balance of rs90/_ please refund my amount. Otherwise i'll port my number to another network.
With regards
Satyashib sengupta

Dear sir / madam,

I had applied for mnp on 19th july, 2016. My mnp was successful on 24th july, 2016. After insertion of new sim provided to me from your web outlet, no network was fetched. I visited your outlet again and they provided me a new sim card and assured me that my problem will be solved in two days. But after two my problem still persists. Then they launched an fed complaint regarding this. My fed escalation number is 2083651 which was registered on 29th july, 2016. Still after 3 days when complaint was registered my problem is still persisting.

Consumer details:
1 mobile no : [protected].
2 first sim number :[protected]
3 second sim number :[protected]
4 mnp applied at : 7th floor, kashi place, new dakbunglow crossing,
Dak bunglow road, patna - 800001

Kindly look into the matter and get it sorted as soon as possible. As it was my working number. Hoping for your positive response.


Thanks and regards,
Mukesh kunal
+91-[protected]

Hello i am nishant acharya i have relaince gsm prepaid no. [protected]. Reliance hav bad service here in village vashishat teh. Manali state himachal pin 175103
I am facing network problm from 10 days. Reliance network is dead here..
I am getting network error 44'h, me
I call many time in cus. Care they told me ur problm will take time of 14 days (336 hours) to resolve.
My complaint no. Is[protected]

Plzz do something against this company. It is making joke of the custmoers

[protected] my mobile no. Relieance gsm.

मैंने रविवार के दिन 200 रूपये का रिचार्ज कराया था। रिचार्ज करने के 2 घंटे बाद मैंने बैलेंस चैक किया तो 171 रूपये कटे हुए थे। उसकी complain मैंने आपके कस्टमर केयर में की तो वो लोग कोई reply नही दे रहे है। 2 बार कंप्लेन की पर कोई वजह नही बताई जिससे मुझे पता चले की मेरा बैलेंस किस वजह से कटा है।
अतः आपसे मेरा निवेदन है की सबसे पहले अपने कस्टमर केयर अधिकारियो को बात करने का तरीका सिखाये की कस्टमर से कैसे बात की जाती है, अभद्र भाषा का उपयोग करना ठीक है या नही।
198 आपका कस्टमर केयर न. है जिस पर मैंने complain की है। और आपके जो कस्टमर केयर अधिकारी से मेरी जो बातें हुई है उनकी सबकी मेरे पास रिकॉर्डिंग है, जिनको में किसी प्रेस वालो को देकर या न्यूज़ वगेरा में देकर आपका भला कर सकता हूँ। जिससे लोगो को पता चल जायेगा की रिलायंस कंपनी ने अपने कस्टमर केयर अधिकारी कैसे कैसे रखे हुए है, जिनको बात करने की तमीज नही है बात करते करते बीच में ही कॉल disconnect कर देना। और ऐसा झूठा आसवासन देना की आपकी समस्या का समाधान हो जायेगा पर अभी हमारे सिस्टम में टेक्निकली फॉल्ट है।
अब मुझे आप ये बताने की कृपा करे की इन 3 दिनों में आपके यहाँ कोई server problem, technically problem या hardware problem किसी भी तरह की समस्या हुई हो तो ये बताये ऐसी problem क्यों होती है और रोज ही होती है। मुझे कितने दिन wait करना पड़ेगा। मेरी समस्या का समाधान कब होगा, मुझे अभी तक ये नही पता चला की मेरे 171 रूपये किस वजह से कटे है न ही कोई मैसेज न ही कोई नोटिफिकेशन कुछ तो हिंट मिलना चाहिए था।
धन्यवाद।

Hello my mobile no is [protected] from reliance m. P., reliance always deduct my money in every 2-3 days even if i do my phone in switch off mode... Some times they refund my balance and sometime not, on current they deducted my money n even increase d call rate of my phone.. I did d recharge by best offer. If possible i attached d pic of that offer n sucess of that order n deduction rate.. Too many problem i get from reliance... Samjh nahi aa raha kaha fas gaya hu reliance leker

Dear sir,

I have port my mobile no [protected] to tata docomo. i have made last billing payment in advance rs 400/- and also payment extra payment of rs 474/- excess.

Kindly check and refund the same to my bank account - details as below:
Name: prashant prabhakar bhong
Bank: icici bank
Branch: kothrund pune
Account no:[protected]
Ifsc code: icic0000338

Thanking you,

Prashant bhong
[protected]

I am using reliance postpaid no-[protected]. I have made bill payment of rs 700 out of rs 724 but rs.100 payment which i have made through payzapp on 15/7/2016 is not yet updated.
Due to this my incoming and outgoing all services has been bared and i have been imposed a fine of rs 100 for my next bill cycle.
I have been doing complains to reliance but they have not resolve my issue from last 25 days and even they have not updated yet.
So., sir please do the needfull because i am suffering the problems even i don't have any mistake.
I am also providing you the transaction detail.

Transaction details
Transaction reference id 6019489896010931873913237
Payment reference id[protected]ac18xh9
Subscriber id [protected]
Payment received towards reliance gsm mobile postpaid payment
Amount rs. 100.00
Date and time[protected]:00:41


Please resolve my issue on highest priority.

I am a reliance wi-pod user for the past 6-7 months. The network coverage has been fluctuating constantly for past few months. Repeated emails to the reliance customer care has not attracted a single reply mail. The customer care number is reachable one in about fifty times. Last night while working the internet just stopped abruptly. Upon calling customer care again this morning and finally getting through, they informed me that since they are upgrading to 4g the old device is as good as worthless now. Now for using the internet, we apparently have to visit a reliance outlet and purchase a new sim and device for which even the existing customers have to pay. Upon further inquiry i learnt that the existing balance i recharged for two days ago will not even be carried forward if i upgrade. So basically i have to pay for a whole new device and i don't even get the data i recharged for just two days before. This is highway robbery at its finest. Apparently existing customers get a 'discount' on the new device. For money minting customers it's probably not that big of a deal. For a student spending another 2.5k on a new device and yet another bunch of money on recharging again within 6 months of taking a now worthless device and connection is absurd. And reliance's excuse is that they intimated customers and they did not have my phone number.In this day, even taking a mobile number connection requires a contact number to be provided. I clearly remember entering mine in the application for the wi-pod connection. So how they managed to go 6 months without it being registered int heir database is another miracle of the wonder that is reliance. Well played! I thought you guys were comparatively better than the others. You have convincingly proved otherwise. At least have some logic in your statements when you try to convince a customer to spend more money which is basically pure robbery in this case.

This month bill also raised for rs. 2600/- and i request to see the clear cheating (See the attachments) and preassuring to pay the bill or disconnect the line.
Handset amount 37, 100/- htc one ds+24 months advance payment for truly unlimited plan rs.13500/- collected rs. 53600/- 24 months over and now sending the monthly bill 2233+ taxes coming up to 2600/- monthly minimum bill amount.
Actual bill per month is 562.5 /- but sending 2233 + taxes to 2600/-
Imple calculation 53600/24=2233 per month and collecting taxes comes to 2600/- permonth
I request u refund the excess amount collected by torturing and pressuring since 3 months.
I have send alll the proofs from reliance at the time of taking the zero rental plan.
Due to this mental tension i am suffering with health problems that also i mentioned in the earlier mails so i request the reliance communication to take care of my health in firture because of the there mental torture because of there fault.
Oon my health reports will be attached.

Thanking u
Ahmed
[protected]


Dear mr. Sandeep chawla,
Thx for ur responce,


Hope u have understood my concern,
1. Already i had paid more than 5500/- for two months bill how ur going to adjust the amount what reliance collected from me when the zero rental scheme over in the month of april and the correct bill generated in the month of april for which i paid 475/- afterr how the bill raised 2500+ so i request u to give the clarification who had decided my monthly plan of 2233 per month?
2. I called reliance customer care and visited reliance outlet to my surprise there r no plans avble for cdma customers who migrated to gsm and they told very clearly that no plans for cdma and we r waiting for the plans and we r sorry we cant help u and for ur plan 2233 /- the amount is included ur hand set and the 24months schem over and due to system error it is generating the same and secondly the bill generated 475 /- in the month of april is the one when u have not migrated to gsm and the discount of 1875 given is that the handset amount what we generated that was deducted because 24 months scheme is over.
3. Pl. Let me knwo u have any plan like zero rental in gsm so that i dont want any further tension so that i can make one time payment because my mobile should not get deactivate at any time because of my reason mentioned in the earlier mails. More over lot of pb due to signals and i cant able to use my mobile due to bad signals and net service.

Waiting for ur early responce and request u to solve the pb before the bill generates and dont give me tension again to pay the bill which generated by ur system fault and make sure to adjust the amount wht relaince collected from me due to there mistake, and again i request u to send the details how 2233 per month plan allottted to me?
Thanking u

Ahmed s. M.
Howell india
Hyderabad
[protected]
[protected]

I want change my circle of my reliance post paid connection i have given application in Sri Manjunatha Communication kormangla Bangalore on july 20
today is 10 th aug but they don't take any action about it worst service of reliance my no is [protected] which i m given for mnp

I have recharged my mob. Stv plan of rs.497/- on 10/08/2016 mobile no.[protected] but the stv plan benefit not provided by reliance. I have recharged my mob. Stv plan as per rel. Customer care telephonic talk the rel. Care official said that the stv plan is in list of present plans provided by reliance. I have received only rs.497/- as a top up amount received but the reliance customer care official said that stv plan of rs.497/- inlcludes reliance to reliance free 24 hrs. And others 3000 calling minutes and 4gb 2g data pack for 28 days. I have lost my 497/- rs. And mentally harassed due to this. So kindly do the needful in the matter at the earliest.
Thanking you

My reliance pro3 data card no. [protected]. My plan is 999-40gb. At krishnagiri (635001), from april-2016 onwards, the internet service given by reliance is very poor - frequent disconnections, days of zero connectivity, if connected - very poor speed. I tried raising several complaints with reliance customer care, but to no avail. They simply refuse to register a complaint. Even, if they register a complaint (After much argument), the complaint will be closed soon without solving the problem. Once they even said arrogantly, to use whatever service/speed that i given to me and not to raise any further complaints. Because of the poor service, my work is severely affected. My plan is 14mbps hi-speed data, but in reality, i am getting very low speeds of 5-10kbps. After bill generation, when i tried raising a waiver request, their customer care refused to comply and disconnects the call. Even my requests for disconnection of service, fell on deaf hears. Now, i'm getting spam calls and sms from them, stating that a case will be registered against me in delhi high court, threatening me with severe consequences. If this doesn't stop, i am planning to take legal action against reliance communications for causing mental agony and harassment.

Since 15 june 2016 my line was down. I had a rare contact with your helpline that assured me that a mechanic was despatched . after that NO response, No one answers even the helpline, no personnel have visited BUT you continue to bill me!!! this inspite of my requesting ALL at reliance to shut down my connection.

even your online chat helpline doesnt work.

Do you really expect customers to continue with you people?

attached chain mail... mostly one sided from me with NIL response from reliance communication. They obviously believe that they are invincible.

several emails sent to :
rcom.[protected]@relianceebill.com,
[protected]@relianceada.com,
rcom.[protected]@relianceada.com,
hitesh.[protected]@relianceada.com,
Rcomappellateauthority.[protected]@relianceada.com,
[protected]@relianceada.com

Ranas
9:06 AM (4 minutes ago)

to rcom.ccmteam, customercare, rcom.investors, hitesh.chawda, Rcomappellatea., contact
you guys are totally off the grid it seems. even the chat line is down!
Inline image 1


On Wed, Aug 10, 2016 at 9:02 AM, Ranas wrote:
Dear sir,

I am absolutely frustrated by the treatment and lack of any response from your organisation.

There is not a single response confirming that the connection has been closed. Neither is the connection working!

Is this how you interact with your customers... indeed you are in a very bad situation.

with regards

Pratap SJB Rana

On Fri, Aug 5, 2016 at 11:53 PM, Ranas wrote:
Could someone from the HO please sort this out?


On 5 Aug 2016 23:30, "Ranas" wrote:
To what level and extent do I need to go to get this simple job done?!

Your connection stopped working
I approached your helpline
I spoke to your appeal person in kolkata, I think.
No response from your end
No visit by telephone mechanic as promised
I requested to close my connection several times before the billing cycle
I still get a bill for the period since the connection went dead and I requested to close my connection !

My emails are getting no response and my connection though dead is being billed to me!!!

Shut down and close my relationship with you please!

Pratap rana

On 5 Aug 2016 23:18, "Ranas" wrote:
This is amazing. ... not one response from you people.

Once again, please shut down my connection, reverse your last bill charges and kindly Confirm that i am no longer your customer

Regarxs

Pratap rana


On 1 Aug 2016 11:42, "Ranas" wrote:
To the appellate body of reliance communication... can someone please assist me? please have the connection closed as I wish to surrender it owing to non functioning for around two months and no response from your service department. Also please have the latest bill reversed as you cant expect me to pay for a connection that hasnt worked and I have sent several messages to close.

Pratap SJB Rana

On Mon, Aug 1, 2016 at 11:28 AM, Ranas wrote:
Hi may I please have someone stop and close my connection. Till the time your phone was working ALL bills have been paid with no outstanding.

I refuse to pay the last bill which you are charging me for a connection that doesnt work, no recpnse from you to get it fixed and inspite of my several emails requesting you to close the connection.

who should I contact to make you people stop this nonsense? mr Ambani's office?

Pratap Rana
[protected] Forwarded message[protected]
From: Ranas
Date: Mon, Aug 1, 2016 at 11:18 AM
Subject: WHY HAVENT YOU CLOSED MY CONNECTION? Re: Please close my account and connection Re: phone[protected] disconnected no way to contact [T[protected]MCS010Z2135222]
To: "[protected]@relianceada.com"


hi I am in receipt of your latest bill. T​his​
in spite of the fact that I have been repeatedly asking you to close my account as I am not interested in your very poor services and the fact that my connection has not been working since first week of June 2016. please see the emails attached.

This is a ridiculous situation.YET AGAIN I ASK YOU TO PLS CLOSE MY ACCOUNT AND REVERSE THE CHARGES OF THE BILL SENT TO ME FOR 27TH JUNE TO 26TH JULY 2016 AS THE CONNECTION HAS BEEN LYING DEAD FOR AROUND TWO MONTHS.

How do you expect payment for a a phone that doesnt work and a team that is unresponsive. Contrary to your mail NOBODY has visited or called or fixed the problem.


From: Reliance Customer Care
Date: Sat, Jul 30, 2016 at 11:07 PM
Subject: Your Reliance E-Bill for the month Jul'16 of the Service Number[protected]
To: the.[protected]@gmail.com


Dear PRATAP RANA,

We are pleased to present your latest Reliance eBill.

Reliance number
[protected]
This Month's Charges (Rs.)
175.46
Relationship number
[protected]
Total Due amount (Rs.)
176.00
Bill period
27-Jun-2016 to 26-Jul-2016
Payment Due date
13-Aug-16


Pay Bill

You may download 'Reliance InstaCare' Mobile App from Google Play Google Play Store Windows Store Windows Store or iTunes iTunes and check your usage or recharge and pay bills instantly from anywhere.

Some Important Points:


Add rcom.[protected]@relianceebill.com to your email address book to avoid ebill from going to spam folder


If you are not the intended recipient of this email, do drop us a mail at [protected]@relianceada.com We will ensure immediate updation at our end.


Get Adobe Reader

Follow us on : facebook Twitter
Visit us on : www.rcom.co.in


This is an auto generated email. Please do not reply to this email.


On Fri, Jul 15, 2016 at 8:34 AM, Rana wrote:
Ref your note where you state, "We have gone through your email dated July 23, 2016 for your Reliance number [protected] regret the delay in response."
JULY 23, 2016 is still to come!! This is a clear indication of your sloppy work and terrible customer service.

Please see the email chain. You constantly give me a scripted reply : "
Kindly note that we are sending your communication to Customer Care unit of ([protected]@relianceada.com) for further assistance."

However, there has been no contact, no assistance, nothing at all.

My line does not work, your closest service centre in gurgaon is unable to do anything.. almost 1month now.

DO NOT BILL me
PLEASE CANCEL my CONNECTION IMMEDIATELY

NOT interested in your services anymore

Pratap sjb rana


Sent from Samsung tablet


-------- Original message --------
From: [protected]@relianceada.com
Date: 14/07/2016 22:19 (GMT+05:30)
To: Ranas
Subject: RE: Please close my account and connection Re: phone[protected] disconnected no way to contact [T[protected]MCS010Z2135222]

Dear Customer,

We have gone through your email dated July 23, 2016 for your Reliance number [protected] regret the delay in response.


We regret the inconvenience.


Kindly note that we are sending your communication to Customer Care unit of ([protected]@relianceada.com) for further assistance.

One of our Customer Service Representatives will respond to your query shortly.

We will request you to write to us in the above mentioned e-mail ID in future.


Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Mangesh Bhayje
Officer - Customer Care
Reliance Communications Limited


Download 'Reliance InstaCare' Mobile App from Google Play or Windows Store or iTunes to check usage/balance, pay bills & recharge instantly and to manage other host of services for multiple postpaid/prepaid accounts through a single login.


Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you

From Registered no
From Non-Registered Phones
Website / Email support
*355
30335555 /[protected]

Website: www.rcom.co.in
Email : Netconnect.[protected]@relianceada.com

Now you can get online help through 'Live Chat' option on our website. Log on to rcom.co.in between 09:00 Hours to 22:00 Hours for assistance.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

Request: For us to receive your email, please limit the email size to 5 MB (Maximum).

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


--- Original Message ---
On June 30, 2016 at 3:25 PM, "Ranas" wrote:
Hi, owing to a totally impossible situation where there is no response from you over email, telephone and visit, i would like to end my relationship with your organisation. My reliance connection has been dead, in spite of my payments regular and on time. Your service is extremely poor.

Kindly, treat this as a notice and request to close my connection with reliance communication. Please refund all deposits owed to me.

Pratap sjb rana
[protected]

Airtel:[protected]
[protected]

On 29 Jun 2016 16:38, "Ranas" wrote:
My line is still cut off, in fact now there isnt any dial tone either.

I wish to exit from your telephone company. please let me know the process asap.

Again your call centre had said they were sending a new phone with a charge of Rs 2000 which would be adjusted against monthly billing at rs 200 per month. NOBODY CAME TO CHANGE THE PHONE!!!
your CALL CENTRE help line keeps saying all are busy please stay on line.
your chat online doesnt work

hence there is no way to contact you people!

regads
Pratap sjb Rana

[protected]

On Wed, Jun 29, 2016 at 8:07 AM, [protected]@relianceada.com wrote:
Dear Mr.Rana,


This is with reference to your e-mail dated 27th June, 2016 received at Reliance Netconnect+ customer care.


Kindly note that we are sending your communication to customercare unit for further assistance.


One of our Customer Service Representatives will respond to your query shortly.


In this regards, we will request you to write to the e-mail ID: [protected]@relianceada.com in future.


Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Swapnil Dhande
Officer - Customer Care
Reliance Communications Limited

Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you

From Registered no
From Non-Registered Phones
Website / Email support
*355
30335555 /[protected]

Website: www.rcom.co.in
Email : Netconnect.[protected]@relianceada.com

Now you can get online help through 'Live Chat' option on our website. Log on to rcom.co.in between 09:00 Hours to 22:00 Hours for assistance.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

Request: For us to receive your email, please limit the email size to 5 MB (Maximum).


Download 'Reliance InstaCare' Mobile App from Google Play or Windows Store or iTunes to check usage/balance, pay bills & recharge instantly and to manage other host of services for multiple postpaid/prepaid accounts through a single login


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


--- Original Message ---
On June 27, 2016 at 10:33 AM, "Ranas" wrote:


1) my above number has been disconnected.. why?
2) your call centre had said they were sending a new phone with a charge of Rs 2000 which would be adjusted against monthly billing at rs 200 per month. NOBODY CAME TO CHANGE THE PHONE!!!
3) your CALL CENTRE help line keeps saying all are busy please stay on line.
4) your chat online doesnt work


WHAT IS WRONG WITH YOU PEOPLE?

pratap rana

--
...
1602 Tower 5, The Close North
Nirvana Country, Sector 50
Gurgaon – 122018

Rez:[protected] / 3214445

I have been using 3g 40gb plan and i was asked to upgrade it to 4g and they have mentioned that the same plan will continue. I have upgraded it and i bought a 4g dongle as well. Now the reliance have changed my existing 40gb plan to 5gb plan. Its a fraud service. They are cheating their customers.

I'm very disappointed with this service, i prefer not use any reliance services from now onwards.

I have already spent rs.1800 for the 3g dongle and 4g dongle, it is of no use.

I hadrecharged my relianceno. [protected] with rs.58/- (875 mb 2g data 30 days) it was a special offer on my no. i had to lodge a complaint at a reliance store as i didn't get the benefits credited in my account after 3 days the remaining data was credited.

Similarly i have received an offer of a rate cutter pack of rs.8/- on my no. (35p/min all over india for 30 days) the pack worked fine for 2 days and from the 3rd day normal call rates areapplied the pack is not working.

I even visited the store and lodged a compliant too, i even called the customer care (customer care representatives always say that the server is down call after 2 hrs from past 4 days, i don't know which servers they use. today technology is emerging and booming and reliance is stucked up with ancient technology)

I feel reliance is loosing there customers because of there services.

Kindly credited the benefits immediately.

Attention mr. Vishal gurung, the head appellate authority. I sended mail to you around 20 times regarding wrong charges in the reliance mobile bill from the period of march 2016 to present.
Charges such as adpay charges rs 50
Late payment charges rs 100
Monthly rental is actual rs 199 but charging rs 249 without customer knowledge.
#coming to the point of adpay charges of rs 50 per month, i never subscribed to this plan but than also it has been charged to me from last five months. This plan was subscribed to me without my knowledge and my concern earlier in the year of 2015 but after repeated calls to customer care they refunded the charges and at that time i also requested them not subscribe this plan henceforth in the future without my knowledge but this has been repeated again to all my 3 numbers of reliance gsm.

#late payment charges
Earlier i use to get a bill couriered to my residential address so it was a gentle reminder to pay the bill on the time. But from last 8-9 months i am not getting the bill couriered to my address, in fact they are mailing it to me without informing me. Since i do not access to my gmail account frequently so i would not be able to come to know whether the reliance team as mailed it to me or not because of this reason i am missing the deadline so every another month from last 3 months they are charging me late payment charges of rs 100 for every month and for all the 3 reliance numbers.

#monthly rental charges
I was earlier a loop mobile customer but ported to reliance when the loop co. Shut down at the time of porting reliance mobile store located at worli adarsh nagar suggested me the plan of rs 199 which will be fixed and it wont increase in the future at any cost.
Now the company is charging me rs 249 per month as a monthly rental from last 3 months even without informing me or giving any prior notice. Without taking into a consideration whether the customer is interested to continue with reliance service or not.

I request the team of reliance to kindly refund me the additional amount which has been charged to all my 3 nos. From last 5 months before i would take any severe action along with consumer complaint cell

* charges to be waived off:
[protected]
Adpay charges (March - july) rs 50 pm so 50x5= 250 rs
Late pay charges (May-july) rs 100 pm so 100x3 = 300 rs
Monthly rental extra 50 rs from (May-july) 50x3= 150 rs

Total rs 700 tax @15% so total rs 805
—
[protected]
Adpay charges (March-july) rs 50 pm so 50x5= 250 rs
Late payment charges (May-july) rs 100 pm so 100x3 = 300 rs
Monthly rental extra rs 50 (May-july) so 50x3 =150 rs

Total rs 700 tax @15% so total rs 805
—

[protected]
Adpay charges (March-july) rs 50 pm so 50x5= 250 rs
Late payment charges (May-july) rs 100 pm so 100x3 = 300 rs
Monthly rental extra rs 50 (May-july) so 50x3 =150 rs

Total rs 700 tax @15% so total rs 805
—

O total for all 3 numbers rs 805x3 = rs 2415


I request to kindly refund the amount at the earliest

Reliance data card no. [protected],

Dear sir,

I have been upgraded my earlier cdma into reliance wi pod 4g on 20th june 2016 and the services start on 10th july 2016. At the time of purchasing reliance 4g wi pod lte i had promissed that you will get 10 gb free data. But in their bill, reliance has not given 10gb free data and sent me huge bill of rs. 3211 on 31st july 2016. Initially the speed of 4g was good, but last 1 week the speed slow down even if the speed of 2g is more than the 4g dongle.

It takes huge time to open any website and emails. The customer care has not responded properly.

Even thought i had paid advance rent for 3 months for my netconnect+ on 27th april 2016, reliance had discontinue cdma services without any notice from 5th june 2016. As the new 4g services has started on 10th july 2016 after submitting server complaints to reliance. As the services was discontinued by reliance, how they issued the monthly bill for june 2016 (I. E. From 27th may 2016 to 26th june 2016) and from 27th june 2016 to 10th july 2016 during discontinue service of reliance.

You are kindly requested to look the matter seriously as the reliance is cheating to their customers and waive off the post paid bill of june 2016 and up to 10th july 2016, give me 10 gb free as promised when purchased 4g dongle and increase the 4g dongle speed as it gets slow down since 1 week.

Thanks & regards

Sanjay
Cell [protected]

I submitted application[protected] for make pre to post paid on 1st week of july but till today no response from reliance. I paid 300/- rs as application charges, address verification also completed very next working day but till now its not moved to post paid. Hence requested for port out but reliance guys told me it will move to post paid very soon but no action. How much day you need to to move pre to post paid? Return my 300/- rs...