Reliance Communications Complaints & Reviews

Hi
While using 3g data card we are in a plan of 40gb @999. Customer care team confirmed that there will be no change in plan post migration of 4g. However without prior notice they changed the plan to [protected]@700. We do not wish this plan hence we are spending more amount. So we have to tried contact customer care support team over mail or phone to get back our previous plan 40gb @999 or disconnection. However they are not responding and not willing to take the complaint.

Data card no. [protected]
I am data card user of reliance for more than 2 years. I have been regularly paying data card bill well in time. From this month i have been feeling difficulties in data card services which remains generally not available in this period and very very slow. I have complained so many times at customer care center always we have to wait for hours to talk with representative. A constant tap that our representative is busy you wait for not more than 5 minutes but hours are being passed we cannot get reply.
We are paying the right price in time and for time but you not caring about it and services you provide.
Regards
Philip – chennai - [protected]

I have recharged my reliance netconnect+ modem for rs 3000 (45gb and 6 months validity) before 25 days. After few days reliance cancelled the cdma services without any intimation and told to purchase 4g wipod device.. I still got around 40gb data balance in my modem. I purchase 4g modem and got a message stating your 4g is active. But even after a week eighter the cdma service or the 4g service is active. The customer care and reliance outlet didn't have any information.

My data card plan is for rs 999/- 40 gb
no [protected]

i had used only 5 gb customercare is telling ur bill is for rs 5000 above and data card is closed.

what is this?

I got the assurance from mail, customer care, reliance executives and reliance mobile store personnel that there wont be any change in data plan, rental and you can continue to use the existing plan after migrating to 4G service and based on their confirmation i have purchased new dongle.

Earlier 40GB plan for Rs 999 and Now customercare is telling ur bill is for Rs 5000 for 5 GB.

Its really cheating.

what the hell?

i am not liable to pay a single penny.

so rectify the plan, rental and bill.


If my plan, rental and bill won't be rectified than I'll be forced to take legal actions against you.

thanks

zeeshan ali khan


email enclosed

This person is cheating us for a long time. We paid him for new broadband connection and he said connection will be given in 3 days. Its been a month, till now he is delaying. We are calling him everyday.
His ph no: [protected]

We complaint so many time but not sort out our problems we have 6 land line ph our phone no. Is 91 + [protected], we have use in office but continue disturbance and phone ded in one month work and three days not work or disturbance we are very tired for reliance services no one satisfaction answer please check and resolve our problem and thats why we change our office mobile no portability ([protected], [protected])

Dear sir/madam,

Kindly send me a reliance 4g upgrade sim as my current cdma sim has stopped working. Couldn't find one in most of the shops i enquired in mumbai. All of them said they are running out of stock.

Reliance cdma mobile no. [protected] (Maharashtra circle)

Address (Send sim to this address) - mukesh goplani, 6th floor, kalpataru synergy, opp. Grand hyatt, vakola, santacruz (E), mumbai, maharashta - 400055

Current mobile no. For any communication - [protected]

Thanks in advance

Regards,

Mukesh goplani

Hi,
I am applied for port my number in reliance communication and submitted documents & rs 300/- by hand mr chandan singh ([protected]) on dt. 11/07/2016.
Address positive verified as on 20/07/2016 but till date my number not port in reliance communication.
I'm daily communicate with ms khushi ([protected], [protected],) and office communication no. ([protected]).

Hi there,
I have been using reliance for past 1-2 years. I have been going good with their service, but not completely satisfied. But the past three months i am completely disappointed with their service and with the way they responded.

My billing day is 18th of everymonth and my fullspeed quota is 24gb. For the past three months, after using 50% of the day (Which is above 12gb), the net connection in pro3 mode will get disconnected, that will be after 10th of everymonth or even before that. It will get back to normal only after 22nd of that month.In those days sometimes i will be able to connect through 1x mode, sometimes that too will not. I will be out of connection for atleast 10days per month.

If i ask them waive the bill for the unused days, they will say that i have used more than 50% of the alloted quota, so no waiver, which in result i have to pay the bill completely for everything. If i ask them the reason for no connection, either they will say, the connection is fine in your area, the problem is only with yours or they will say 4g migration is the reason. Now i have spend more than 1000rs to get the new 4g dongle as they rushed me by saying i wont be able to connect with the current cdma dongle after a week. Its been 1 and a half month passed, still they are migrating. As usual i got my connection stopped today morning which was working fine till yesterday night.

Hope this is a reliance trick to charge us the full bill reducing our data usage. Any support for this complaint will be of very grateful.

And today morning i contacted their representative through live chat. See their irresponsible chat below.

Pradeep: hi
Reliance live chat: connection established.
Reliance live chat: initiating call, please wait.
Reliance live chat: welcome to reliance live chat
Reliance live chat: http://www.rcom.co.in
Reliance live chat: connecting... An agent will be with you shortly.
Reliance live chat: welcome to reliance live chat.
Shahnawaz: good morning pradeep, let me reconfirm your number is [protected], am i correct?
Pradeep: yes that is correct
Shahnawaz: how may i assist you?
Pradeep: i am not able to connect from today morning
Pradeep: there is no signal showing in any mode
Pradeep: till yesterday night it was working fine
Shahnawaz: kindly note we have upgrade our service to reliance 4g.
Shahnawaz: to use the service you will need to upgrade to reliance 4g.
Pradeep: i have already bought that too...
Pradeep: that is also not working
Pradeep: : (
Shahnawaz: have you taken the new 4g sim?
Pradeep: yes
Pradeep: bought wipod too
Shahnawaz: may i know the 4g sim number?
Pradeep: the same
Shahnawaz: i will required the 19 digit sim number?
Pradeep: i don't have that handy
Shahnawaz: i will required the sim number to provide you the status.
Pradeep: can you please be online for a minute?
Shahnawaz: okay.
Pradeep: thanks
Shahnawaz: please provide the sim number?
Pradeep: yes one min, i am getting it from my home
Shahnawaz: okay.
Pradeep:[protected]
Pradeep: you there?
Shahnawaz: yes
Shahnawaz: your request to migrate in 4g is in process.
Shahnawaz: once the number will get migrate to 4g you will able to use the service,
Pradeep: how long will it take?
Pradeep: hello?
Shahnawaz: it will get migrate as soon as possible.
Pradeep: ok but that is not my concern at the moment. I want to be able to connect through netconnect datacard till it get migrated
Pradeep: but it is not connecting from today morning.
Pradeep: what happend?
Shahnawaz: the cdma service has been stop in your circle due to which you are not able to use the service.
Shahnawaz: once the number willl get migrate you will able to use the service.
Pradeep: when the cdma service has got stopped?
Shahnawaz: few days back we had started 4g in your circle.
Shahnawaz: your number will get migrate as soon as possible.
Pradeep: yes i got that news yesterday itself from one of your another agent.
Shahnawaz: once its done you can use the service.
Pradeep: when the cdma service has got stopped?
Pradeep: what as soon as possible? You dont have definite date or time?
Shahnawaz: currently i will not be able to provide the time frame for the same.
Pradeep: you will not answer this question?
Pradeep: when the cdma service has got stopped?
Pradeep: why you are skipping this question?
Shahnawaz: we don
Shahnawaz: we don't have the information about date.
Pradeep: then how do you know the service has stopped?
Shahnawaz: as we had got the update for the same.'
Pradeep: i have been using that cdma till yesterday.
Shahnawaz: few days back only the 4g has been started.
Pradeep: but you are saying that service has stopped and you don't know the date
Shahnawaz: your number is been in process to get migrate to 4g.
Pradeep: this is not a fair answer
Shahnawaz: request you to wait till it get convert to 4g,
Pradeep: i have to wait without internet connection?
Pradeep: you guys will charge me the full bill, as i have already used more than 50% of my quota
Pradeep: is this a trick to reduce my usage and charge me the full bill?
Pradeep: everymonth the same is repeating
Pradeep: once i have used more than 15gb the net connection stops
Pradeep: you people will say we are migrating since june
Pradeep: if i ask for a bill waiver for the not used days, you will say that i have used more than 50% of quota, so no waiver
Pradeep: why do you expect us to pay in full without using the complete package?
Pradeep: is this fair
Pradeep:?
Shahnawaz: the 4g has been launch few days back.
Pradeep: what a wonderful answer for my long query???
Pradeep: keep it up.
Pradeep: you left the chat???
Shahnawaz: i am online.
Shahnawaz: till the cdma service will not stop you will not be able to activate the 4g.
Shahnawaz: you will not be able to keep both activate.
Shahnawaz: as now the cdma has stop the 4g will get activate soon for your number.
Pradeep: ok
Shahnawaz: csr took termination request as per process.
Shahnawaz: please ignore the above line.
Shahnawaz: to use the service you will need to upgrade to reliance 4g.
Pradeep: ok
Shahnawaz: is there anything else apart from this i may assist you with?

Pradeep: you dont need to assist with any other thing, as i was very pleased with the beautiful way you assisted me with this concern. Anyways thanks
Shahnawaz: thank you for choosing reliance
It was a pleasure to assist you.
Have a pleasant day.
Reliance live chat: chat disconnected

I have recharged my reliance netconnect+ modem for rs 3000 (46gb and 6 months validity). After a month from recharging the just cancelled the cdma services without any intimation. I just don't get signal anymore in my modem. I still got around 40gb data balance in my modem. I have asked the customer care they just told i must have to migrate to 4g. Eventhough if i migrate to 4g they told my data balance in my cdma won't be transferred to 4g. Finally i lost my data balance and its a waste of 3000rs.
One of the worst network i've ever seen.

My self and my friends have been cheated by rcom by changing our existing cdma pro3 plan when migrated to 4g service.

We got the assurance from customer care, reliance executives and reliance mobile store personnel that there wont be any change in data plan and you can continue to use the existing plan after migrating to 4g service and based on their confirmation we have purchased new dongle also.

We received mail from rcom yesterday and customer care also confirmed our data plan has changed now.

Earlier 40gb plan for rs 999 and now we have to pay rs 900 for 5 gb 4g data. Its really cheating. We all (11 people) put request for terminating connection.

Last night mera account balance 441 rup tha.
Jo ki pura deduct ho chuka he. Uske baad maine 100 rup ka recharge kiya usme bhi mujhe only 57 rup hi mile.. 12rup ka data loan lene ke baad bhi. Customer care bol rha he ki net me deduct hua he... Ha ji maine net use nhi kiya.. How it is possible. I want my balance back.. Give me satisfactory ans... And agr data nhi bhi tha or maine net use bhi kiya to hardly 30 min ke liye kiya hoga wo bhi only fb orwhat's app to usme 441 rup kaise company deduct kr skti he...'

My phone no [protected] nd my complaint no is[protected]. Nd problem could not b solved. Today I call nd my call trsnfer to senior chuttan singh. And he not talking good. And he use some rubbish language like do whatever you want so I cut my call. This is not good.

I was using reliance cdma data card postpaid connection since april 2016. My data card number is[protected]. Before two months message came to me to upgrade to 4g because cdma service will be stopped and the company assured that my present plan rs999 40gb will be continued after upgrade as there is no alternate as cdma is to be closed. So i upgraded to 4g by purchasing new dongle for rs 800. Now i got a mail stating that i have to compulsory choose another plan which is very rs 999 for 5gb. This is cheating. I was happy with my old plan but the company compelled to change to 4g as cdma is stopping. By propagating false promise. Please look into the issue. The customer care official is not giving correct reply. He placed my call on hold for half an hour then terminated it.

Maine 9 August 2016 ko 92 ka recharge kiya. Muje special offer me bataya gya tha k apko 92 me 774 Mb ka data aur 15 din ki validity milegi. But muje sirf 500 MB data aur 7 din ki validity mili. Jab Maine customer care par call kiya to wo bolte hain k ye magic recharge tha. But meri screen pe asa kuch mention nahi tha k ye magic recharge hai. Isly screen shot bhi share kar raha hu. Please meri problem ka solution de. Mera number hai
[protected]

Respected sir / madam,

I am here to lodge complain for wrongly charged by reliance communications in bill for the month of june and july 2016 of the amount of rs.59 and rs. 716 plus service tax @15% respectively on my reliance gsm postpaid number [protected]. I activated pla rg_freepaid in delhi circle. As per plan call charge will be same either in home location or roaming location. But now they are chrarging roaming charges. They charged again roaming wrongly for making call on reliance number [protected], [protected], [protected]. Although call charges for making call on reliance number is free (Unlimited) for whole india either in home location or roaming location. I also lodged comlain in reliance customer care through verbal communication. But they didnt resolve this problem satisfactory. Because they charged wrongly charged in bill for the month of june and july of the amount of rs.59 and rs. 716 plus service tax @15% respectively but they waived only amount of rs. 694 in total and only for the month of july 2016. Kindly resolve the case as soon as possible. My alternative number is [protected] for communication purpose only.

Regards,

Roshan chourasia

Hi.
I am imtiyaz ahmed a regular customer of reliance gsm and my cell no is [protected]. On 1st of augast 2016 i make a std call on mobile no [protected] and talk only 39 seconds, but reliance gsm charge me 100/- rs for it.

Than i complaint on reliance customer care but they told me that we can't see do anything for this. Than the person start saying the we cant listen your voice and than he cut my call.

Sir,

I want my money back and also wish to take strict action against who involve in this types of fraud.


Regards
Imtiyaz ahmed
[protected]

I am stating my gross discern for the change of plan that reliance communication has made for my reliance post-paid subscribed connection.

I was informed through sms that my current post paid plan would be changed to a new limited call-data plan on 6th august 2016 and no beforehand.
The message stated that the new plan would be effective 3rd august 2016 onwards (Screenshot of message is attached).

It resulted in over usage of the services as a result of which my bill overshooted. My previous plan was unlimited call-data services. Now, i would like my bill for the current month to be amended.

Waiting for your immediate reply as the matter is to be taken to higher authorities before the last bill payment date.
Subscribed customer,
Md ezaz.

I would like to inform you that i am a subscriber of telephone number[protected] of r.Com for which i have paid a sum of ₹2000/- for making it lifetime incoming free along with other charges for instrument etc. I have already paid an advance payment of ₹400/- appx towards my bills. Now company has stopped the services and when i am trying to approach the reliance store they are telling that they unable to help me. Customer care is also not helping me. I have already sent an email to customer care but no reply has been given to me. My request is that either i may be given new gsm landline connection in place of my earlier connection free of cost or i may given my refund of ₹2000/- plus my advance payment.
Regards
Dinesh gurnani
Mobile no. [protected]

Hi,

My internet and telephone was not working from 10may2016 - 05aug2016. I want refund for the entire time.

You check with your technician that the adsl modem was not working and was replaced on 05aug2016.

Thanks and regards,
Souvik ghatak

From: ghatak, souvik
Sent: tuesday, july 26, 2016 7:25 pm
To: 'rcomappellateauthority. [protected]@relianceada.Com'; '[protected]@trai.Gov.In'
Cc: '[protected]@relianceada.Com'
Subject: [protected] : not working from 10may2016

Hi all,

Date :
10may2016 – internet not working till now
15jun2016 – landline phone not till now

So many complains to appellate authority :
Appellate authority is very rude. They know no one can complain against them as they are the high level contact people.
Prasad gudekar is person was very rude and denied to take the complaint.

Find the below few complain till now :
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Without fixing the problem your customer care close the ticket number to show that they all are working and all issues are fixed within the timeline.
Every month you are sending me the bill and calling me many times for paying the bill or else you will terminate the connection.
How long more or how many more months you will take to fix the landline and broadband working.

Thanks and regards,
Souvik ghatak