| Address: | Porbandar, Gujarat, 360575 |
I am writing this mail that I am your customer since last 7 years of reliance Broadband. but last 20 days are awesome services experienced by me.
Here are the reasons
01. 3G services are being stopped without any intimation to customers / no backup plan services offered even.
02. All customers are being influenced to buy 4G products including WIPOD and 4G SIM (which I have already purchased) without any concrete date of launching 4G in Gujarat.
03. Hell lot of phone calls made by me to customer care executive and the reasons are being very very naughty.
We are upgrading our system.
Database is not updated.
Your request is under consideration status.
We are not able to provide you solution from here, please contact nearest reliance store
You will get the update soon. Call after few days
Again after calling in 2 days replied received was same. You will get the update soon. Call after few days
on 13th june I have received a call from Mr. Rajat Reliance - Prahladnagar (Ahmedabad) office that as we are getting delayed in launching 4G services, we are providing you temporary 3G dongle until you receive 4G network in Gujarat and collect it from near Reliance store.
when I have visited, these guys are giving reply that they are not aware at all regarding this alternate arrangement
They have told me to call back on no. on which I have received and asked me to arrange for conference all The no. from which I have received call [protected] is not reachable since 13 june 2016. How is it possible. He has also given me alternate no. for any complaint if not go through this process is [protected] which is also not reachable since 13 june.
I don't know what you guys wants to prove from all this.
I am know telling you that give me my money what I have invested in 4g dongle and stop all services / benefits (not given though) to me.
I will not refer anyone in this world to opt for any reliance product in their whole life.
Pathetic service and no care of customers at all.
regards
jignesh
[protected]
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