Reliance Communications — Reliance Communications Limited - No service but keep sending bills

In June '14 I had requested a thunder combo connection (internet and phone) I paid full installation and first month charges at the time of application. The Reliance representative (who I learnt later is called Sales Executive) promised me connection in two days. There was none. Not only that, no one could tell me when they would provide the connection, not the "sales executive." After several phone calls to their customer service, I heard time and again, someone will contact you in 24 hours. No one did. After 10 days, I still did not have a connection, even though the company had taken my money. My inquiry at that time was simple : Please tell me when your company will provide me the connection. The first point of contact at customer service repeated the mantra about "understanding" and "someone will contact you." After insisting to talk with someone who could, i got to talk with one floor supervisor [Asha]. Same response about understanding but no date or time for providing connection. After a couple of days, i got to talk with another floor supervisor [Dinesh], who asked for giving him time, until next day, to provide connection. I gave him until midnight next day to provide connection. When I told him "okay, midnight tomorrow, then if you cannot provide connection the company should return my monies. He said he will do that. Two days passed and still no connection. I was now waiting for the refund. I have not received it from Reliance Comm. Instead, they send me a bill for the next month. How callous of them, and very inconsiderate, and terribly unprofessional too. It is all promises, no action. This company cannot be trusted. Please take it from this senior citizen, I paid them money to install broadband phone and internet, and they could not even after 18 full days. Dont do the mistake I did of trusting this company, they cannot even provide service, and wants to keep the money, and they insult you by considering you a customer. What absolute rot!