[Resolved]  Reliance Communications — Reliance has no value for customer, and their store reps are goons

Address:

Bangalore, Karnataka

My netconnect number: [protected] was cancelled in the month of Jan-2014 because of the all the wrong and false information from the Reliance customer care. They made me to pay excess of Rs. 1500/1600 for activation of 3 months advance rental plan which was suppose to be Rs. 1000/- advance rental plan, and didn't activated but they were insisting me to pay more. So I denied and cancelled the connection, hence Reliance had to pay me back Rs.1100/- back after all the deduction they made and they said it will take 45 days to refund the amount. So I contacted the customer care after 45 days and customer care people denied to provide information on the cancelled connection and suggested to visit store. As suggested I visited Yelahanka New Town stores, where they said they also don't have information about the refund amount and said it will normally take 90 days and asked me to wait till April end. As suggested I waited till April end but no refund happened. Hence I visited their store again in May 1st week and they were renovating the store so told to visit some other time due to maintenance issue. So I visited today and still the store is renovating but they had a step up of store in the same building garage space. I went their and asked about the details and they said to contact customer care, which I did in front of them but it was no response from customer care and call went on hold for more then 25mins. So again I started to ask about the next escalation metrics where I can get the solution instead of visiting stores or calling customer care. They started saying they do not have any other solutions and they said they don't care about this issues and all. So an argument started between us and store owner came in and started threatening that he will beat me up in front of my mother, they even said that they will close the shutter and beat me up, so my mother got anxious and we had to leave the place as they were 3 people started abusing us and tried to hit also. But due to few other peoples interference they couldn't do anything, I even tried to take video of their rude attitude and misbehaviour but couldn't. We wanted to file a criminal case but I don't wanted to because my mom was feeling uneasy about the situation and had to take her back home. This is really not tolerable issue, hence I would request to take a serious action against those goons immediately.