[Resolved] Reliance Communications — Reliance mobile connections (Both cdma/gsm) worst indian mobile service | |||||
I am a relaince cdma prepaid mobile customer. I have used mobile connections from other service providers before but never faced such an issue ever in my life. Totally frustrated with reliance service, i would like to warn others - please never buy a relaince mobile connection (Cdma/gsm). I recharged my phone with 295 recharge which has been advertised as 'prepaid is free paid' offer, in which i am entitled to reliance to reliance and reliance to any landline unlimited free calls, roaming incoming free and reliance to others 30 mins per day but for the past 2 days all my calls have got charged and after my balance drained i have stopped getting incoming calls as well. I am in roaming now and stranded completely without any communication. I have tried all customer care contacts including emails, customer care numbers (222, 333, 30333333, 198, 199, *333, *369), i even went to the reliance care store but no use. Most of the cases you cannot talk to a representative at all, by chances sometimes you get to talk to them but they have zero knowledge. I have lost a lot of money, time and energy. Out of sheer good deed i am advising, please don't get carried away by their offers, its a bogus company. Ps: i am attaching screenshots of the offer with which they cheat customers. Was this information helpful? | |||||
Jun 8, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Nov 04, 2015 Reliance Communications Customer Care's response Dear Anthony, Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly. Regards, Reliance Communications | |||||
 3 Comments | |||||
Comments
Friends, this information is for you all.. Someone called me from the number[protected] addressing them as reliance appellate representative. As soon as she started the call she said the offer is only for GSM and you are a CDMA customer, so i replied was that mentioned anywhere in the offer. She replied that she has no knowledge about the offer, i told her to log on to www.rcom.co.in and check the homepage where they were running this banner every minute. Now they have removed it and thinking that i do not have proof she boldly said she was not able to see any such offer. Please note the inconsistency here, when she opened the call she said the offer is only for GSM but when i questioned about the details she denied about knowing such an offer existed.
The story doesn't end there, she asked me for a proof thinking that i might not have any old screenshots and since they have removed it now, i won't be able to take it now. But the funny thing is i already have it.
Then i took the conversation a little different and i asked her, alright lets say that there was no offer, can you tell me what happened to the recharge i did on 27th Oct for Rs.295, what benefit was i provided for that recharge? in terms of talktime? you wouldn't believe she was stumped completely and had no answer and suddenly switched to request me to mail the proof of the offer.
After that i get an email from her with below text.
" As per the telephonic conversation had with you on your
Reliance number today, regarding recharge issue and the
same has been addressed.
As per the details checked and verified in our records,
the recharge benefits of Rs.295/- was correctly credited
in your account on October 27, 2015.
Further, if you have received any offer message
regarding recharge of Rs.295/-, we request you to
provide snapshot for better assistance."
and i have replied her with below text..
What resolution have you provided? What have you addressed? Do you really understand what the issue is? Or may be i should ask, do you people understand English?
I asked you what was the benefit provided to me for the recharge i made on 27th Oct for the amount of Rs.295? What did you answer for that? No answer suddenly you switched the topic and asked me about the offer.
I asked you about the offer 'Free paid i prepaid' which runs every minute as a banner on your own website? you had no answers for it.? Initially you said that offer is for GSM, when i asked you if that is mentioned in the ad, then you had no answer.. You asked me for the proof of your own company's ad and here i am attaching it..
Take a look and answer my Questions.
What happened to the Recharge i did for Rs.295 on 27th of Oct?
If the offer 'Prepaid is Free Paid' is yet another bogus as you usually do, why was my calls not charged from 27th Oct to 1st Nov? and why have i not got the talktime for the recharge i did?
If the offer was true why have the charged my calls from 1st Nov?
More than all these things why am i asked to contact netconnect customer care? am i not a cdma prepaid mobile customer?
I am explaining this in such detail just to let customers know about these fraudulent companies and create an awareness. I have lost Rs.295 plus some Rs.100 odd in recharge, i don't mind loosing that money. Just want everyone to know about these people and be careful. Jago grahak Jago...!!!
The story doesn't end there, she asked me for a proof thinking that i might not have any old screenshots and since they have removed it now, i won't be able to take it now. But the funny thing is i already have it.
Then i took the conversation a little different and i asked her, alright lets say that there was no offer, can you tell me what happened to the recharge i did on 27th Oct for Rs.295, what benefit was i provided for that recharge? in terms of talktime? you wouldn't believe she was stumped completely and had no answer and suddenly switched to request me to mail the proof of the offer.
After that i get an email from her with below text.
" As per the telephonic conversation had with you on your
Reliance number today, regarding recharge issue and the
same has been addressed.
As per the details checked and verified in our records,
the recharge benefits of Rs.295/- was correctly credited
in your account on October 27, 2015.
Further, if you have received any offer message
regarding recharge of Rs.295/-, we request you to
provide snapshot for better assistance."
and i have replied her with below text..
What resolution have you provided? What have you addressed? Do you really understand what the issue is? Or may be i should ask, do you people understand English?
I asked you what was the benefit provided to me for the recharge i made on 27th Oct for the amount of Rs.295? What did you answer for that? No answer suddenly you switched the topic and asked me about the offer.
I asked you about the offer 'Free paid i prepaid' which runs every minute as a banner on your own website? you had no answers for it.? Initially you said that offer is for GSM, when i asked you if that is mentioned in the ad, then you had no answer.. You asked me for the proof of your own company's ad and here i am attaching it..
Take a look and answer my Questions.
What happened to the Recharge i did for Rs.295 on 27th of Oct?
If the offer 'Prepaid is Free Paid' is yet another bogus as you usually do, why was my calls not charged from 27th Oct to 1st Nov? and why have i not got the talktime for the recharge i did?
If the offer was true why have the charged my calls from 1st Nov?
More than all these things why am i asked to contact netconnect customer care? am i not a cdma prepaid mobile customer?
I am explaining this in such detail just to let customers know about these fraudulent companies and create an awareness. I have lost Rs.295 plus some Rs.100 odd in recharge, i don't mind loosing that money. Just want everyone to know about these people and be careful. Jago grahak Jago...!!!
I am contemplating over filing a consumer suite, do we have lawyers here.? I am ready to pay the required fees, i would like to be contacted directly on my mobile - [protected]. Or is it a good idea to take the help of Akosha. Users, please suggest.
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I have provided the requested info, now what? when can i expect a meaningful response from your so called 'representative'?