Reliance Communications — Unnecessarily balance deductions- VAS deductions

Address:

New Delhi, Delhi

Dear Sir/Ma'am, My Number is :- [protected] Reference to the trailing below, this can be clearly understood how, irresponsible behavior shown by the so called R COM Appellate Authority of Delhi. After my mail there is no reply on this. When we are calling to the Customer Care Executive, their not picking up the calls, I called 27 times but in a result i have to listen the same recorded song in my every call blaw... blaw... blaw... our CCE are busy... Thanks for calling reliance. On the Same Day 16.02.2015- 12.09 P.M- Rs.5/-, 9.30 P.m- Rs.3, & on 17.02.2015- 1.48 A.m(Night) Rs.5/-. from 12th February the deduction started- Rs.5/-, 13th Feb- Rs.1/-, 14th Feb Rs.5/-. This the height of my patience. Here i just want to write down all the (Galis) that i know to the reliance team, but... Please do the needful. Resolve my problem & give my money back. [protected] Forwarded message[protected] From: Snigdhanjali Mohanty <snigdhanjali.[protected]@premiershield.com> Date: Mon, Feb 16, 2015 at 1:17 PM Subject: unwanted VAS deduction To: RCOMAppellateAuthority.[protected]@relianceada.com Dear Concern, Reference to the trailing mail below. I am facing the same problem again & again. From 12th Of February your mission revenue collection as unauthorized balance deduction by the name Of VAS again started from my number ([protected]) 12.02.2015- Rs.5/-, 13.02.2015- Rs.1/-, 16.02.2015- Rs.5/-. Kindly resolve matter immediately. Assure no further amount will got deducted by the name of VAS. Rather i will take my call & change my network. Thanks & Regards Snigdha Mohanty [protected] Forwarded message[protected] From: <RCOMAppellateAuthority.[protected]@relianceada.com> Date: Sat, Aug 2, 2014 at 11:48 AM Subject: {PWML14129561} [REPLY2] Re: To: snigdhanjali.[protected]@premiershield.com Dear Mr.Mohanty, This is with reference to your e-mail for Reliance mobile number [protected]. We regret the inconvenience. We tried to reach you on your contact number [protected], however, we are unable to reach you. As per the resolution with service request ID:[protected], the waiver of Rs.6/- was credited in your account on[protected] and value added service (VAS) has been deactivated currently, there is no value added service (VAS) is active on your number. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Appellate Authority Delhi You can contact us on [protected] from Monday to Saturday excluding National/ Public Holidays between 9.30 am to 6.30 pm or write to us at RCOMAppellateauthority.[protected]@relianceada.com, with case ID of previously registered complaint at Customer Care/ Touchpoint. ============================================================================ From : snigdhanjali.[protected]@premiershield.com on 7/31/2014 10:40:52 AM ============================================================================ Reference with the trailing Mail ... This is clearly understood that how irresponsible you people are. After sending several mail and complain via- Mail/call to the so called authorised Pamplet Officer & customer care executive, you guys are unable to resolve a customer complain. After so many complain my balance deducted on 27.07.2014 as VAS and on 30.07.2014 (Today) as VAS. Now what bloody answer you want to reply. Reply Me ASAP. Regards Snigdha Mohanty [protected] Forwarded message[protected] From: <RCOMAppellateAuthority.[protected]@relianceada.com> Date: Sat, Jul 26, 2014 at 4:11 PM Subject: {DWML14127228} [REPLY1] Re:Fwd: {DWML14093250} [REPLY3] Re:Unwanted Balance Deduction As VAS Deduction To: snigdhanjali.[protected]@premiershield.com Dear Ms.Mohanty, This is with reference to your e-mail for Reliance mobile number [protected].