Reliance Digital Complaints & Reviews

I have purchased an hitachi ac from reliance digital punjagutta branch hyderabad and the installation was supposed to be free. The service person came for installation and charged me 500 to open the window. He have fit the ac but didn't fit window back. I have got it done by some other guy by my own and no one have given me demo at least. Now when i am trying to check the ac the ac is not working i. E., it is not reducing the temperature in the room.
I have mentioned this even in the feedback where i have to give rating. I am promised that the service executive will visit my place next working day. It have been 10 days now that no one have even called me.

Very disappointed and writing this for help

Dear team,
Its a very big mistake to bought the subject line product from reliance digital as from started 20-30times is repaired and for the same one guy come from reliance digital and another from livpure and charges money, as i already taken the warranty extended for the product for 2years,

My concern is now that its a product defect or any defected product handed over to me.

Its a severe concern...

Lg dual invertor 5 star 1.5 ton ac purchased on 28.3.2019 at kadapa reliance digital and requested to install in guntakal they said ok and said guntakal reliance digital people will come and install but no one taking responsibility not even giving reply and until today 01.4.2019. Both guntakal and kadapa rd not responding... Irresponsible people.. I demand quick installation at guntakal.ac model no lg sac 1.5 t 5sinv ks - q18gwzd a md fiyaq hussain

I have complained in Reliance Digital Customer Care for the AC services and i got the answer executive will visit for service. After 1 day i got a call from reliance digital service center and he confirm he is coming in 15 mins. After waiting for 2 hours i called back at the same number but he didn't pick. I try after some time again the same problem he didn't pick up. i waited whole no one has come for service. After 8 Pm i called him to confirm that he is coming tomorrow or not. Again same issue. I tries from other number then he pick up the call and told he forget he phone at home. That’s why he was not able to come. He said that he will come tomorrow. Next Day i received call after other executive reliance digital service center for AC service and he came after 20 mins for service. I don't know he knows about AC service or not or fresher. He has damaged my AC and broken the AC panel and put tape and he told me he will come in few mins and run away. I did complaint in reliance digital service center but didn't get the response. They told me they will talk to executive and will confirm me but i didn't the any response.

Regard,

Ganesh
+[protected]

This complaint is about an ac purchase on 28/09/2016.in chennai at reliance digital kolathur branch chennai. I requested for a general service with resq for the ac with after two years as we were having allergic issues due to dust accumulation in the roller fan in indoor unit. Since i had an additional 2 year annual maintenance contract the technician arrived and carried a caustic soda wash for the indoor unit which went on well, and fixed it back with good cooling for the next 20 days. The problem then started with not getting cooling, i called the resq tech. Back and he checked the indoor unit and said that there might be a leak in the indoor unit coil, so he dismantled the indoor unit and took with him to his resq center to conduct a nitrogen test to identify the leak in the indoor coil. Well he informed that there is a leak in the indoor coil. Resq arranged a replacement coil, but the one they received was not matching with the model i had, so it was ordered from mumbai warehouse, pleas note that it is already 15 to 20 days, the indoor unit with them, and finally the spare arrived. It was fixed at my place the very next day, only to be working for the next 20-25 days. Again the cooling issue started, the technician for resq arrived and this time he suspected that there might be a leak in the copper tubes connecting from outdoor unit to indoor unit. As this is not covered in the amc, i had to shell out rs. 5000 from my pocket, only to work for another 20-25-days. Now my recent compliant no. Is [protected] dated 21/03/2019, and this time the resq is suspecting on many components in my ac, like the leak in out door coil, or cooling sensor, or the thermostat, etc. Etc... Finally they treated my ac as an training unit for the unprofessional technicians. Now it has become difficult for the resq technicians to pin point the problem. I have paid rs. 47000 for this ac just to bring headaches, agony and frustration. I finally contacted reliance head and request for an replacement, mentioning all the time spent (6months) spent with their resq team. And their unsuccesfulness, now they simply say that they will send their technician again for the repairs, and they informed that they cannot arrange for a replacement as i am out of warranty period. So. Paying so much amount (Rs. 47000) for this ac has brought my mental distress and i feel i was cheated. Mr. Jitendra surve is the ceo of escalation team from reliance digital terail limited who refused to replace the ac, and the local resq manager is mr. Mohan. With contact no. [protected]. I kindly request you to take strict action on these people and do the needful.
Thanks,
Balaji singh
Chennai
[protected]

What is my smart card no of my settop box of independent tv? There is no smart card in my settop box. Sr no of my settop box at no is [protected]. I am not able to view many channels. It shows unsubscribed status. Customer care is not able to connected. pls resolve my issues. My registered mobile no is [protected]. Pls call me on my registered mobile no in case further details are required

I have raised a complain regarding tv issue on 28th march, 2019 but reliance digital has not sent any technician yet in last 72hours. Its been 3days but i have not got any reply for the same. Also no one is picking up a call in reliance digital tonight. Complained was noted down by delsy. After that we also had talk with maulikbhai and mr. Rupesh patel who is main head in reliance digital, panchwati but today they are not receiving any call from us and not replying back. Please solve my complain as early as possible. This is not done with the service from reliance digital which is very huge electronic store in today's era. We also asked for complain number but they did not provided it. My tv is still in warranty of 3years as we purchased it on 8th may, 2016 and also we have a insurance for the same which is still in validity.

Please do not force me to spread this news everywhere and solve it by tomorrow itself.

Rupesh patel who is not picking up the call : [protected]

Tv purchase details:
Store phone no :[protected]
Cin no : u01100mh1999plc120563
Service ph. No :[protected]
Purchase date : 08/05/2016
Ean# :[protected]

My registered phone number for kent product i bought from u is [protected]. A complaint was lodged on 22nd march 2019, that the machine has stopped working, and sounding an alarm for filter change.
Till date, that 28.3.19, the service has not been provided despite escalating the issue twice.
We would like a refund of the extended warranty costs we paid reliance digital as in the very first service request itself, you are found to be woefully inadequate.
Expecting an early response from you.
Regard
Dr. R. K. Sasankh

I generally visit Reliance Digital store which is located in Phoenix Market City Kurla with my family and most of the products at my home have been bought from the store only today I visited to store with my sister to buy a new air conditioner in the evening around 7:00 p.m. I went to the air conditioner section and started asking the salesman about the best one for me while I was asking the salesman I saw and other salesman from a shorter distance staring at my sister in a very bad way after sometime the salesman who was staring my sister came to the salesman near me started sharing my sister I told that salesman that please stop staring my sister in a polite way but the salesman started abusing me and my sister and started arguing with us then to after that I said it's ok and I left without inquiring while I was leaving I noticed that that the salesman was abusing from behind to me and my sister this time I couldn't control I went to the manager and complain about this guy the manager took me to the Salesman in front of that salesman the manager did not took any action and told me that this is man is very nice he won't do that Or else you might have a misunderstanding and prove me wrong it was very bad and shameful for us

Not providing the service. After multiple call, no technician visits. Raised complain number. Also if we talk about the complain numbers, they raise a new service request so that the old one is ignored. If we ask about the old ones they hand up the call.

After you get the technician, you have to pay for the service saying that reliance would reimburse and they would not pay it up unless you have the patience to to call 20 times, visit the store and still dont get the money.

I purchased new samsung j7 pro from vikaspuri relaince mall in dec. 2017 & took 2 year extended warranty same time, as insisted by mall sales person.
Last month i saw some screen discoloration which was gradually growing. There was no damage happened so i visited relaince resq centre, kirti nagar on 25th february 2019 - where engineer mr. Anish told that it'll be repaired under warranty and may take 10-12 days. He told that he himself will inform when set repaired. Today is 27th march.. Till no information. I visited there for 2 times & called their online number as well taken other numbers, but no update of my handset. They always make excuses & not allowing to speak with mr. Anish. I have proof of their repair job sheet with me. Kindly take a strong step so that this kind of inconvenience, looting thru extended warranty, irresponsible and loss of time would not happen in future to any customer.

Lastly i want my handset to be returned okay at earliest.

—
Reliance digital compliant or reference no: [protected]
—
My problem intimation data is:[protected].
This is gopalarao budati.
Product: panasonic ac cs-uc12rky
Name:gopalarao budati
Address: 15-145-7/a, saroornagar, kodandaramnagar, rangareddy, 500035
Phone:[protected]

I have buy panasonic ac with extended warranty in reliance digital at hyderabad - kothapeta.

My problem intimation data is:[protected]. Reason product not cooling. Service provider come here and fill gas also changed copper pipes.
After problem is not resolved.. Problem is same. Again compliant reliance digital problem not resolved. After 1 or 2 days service provided come here and removed both parts (Indoor unit and outdoor unit). They took into service centre.

They told problem coil problem..
When i call service centre they are not responding... So many calls.. They are not lift calls. If they are lift call, they told 2 days will it compete... So many days take time..
Still not resolved my problem..

Dear sir,
This is with respect to inform you that on[protected] I have purchased oppo F11 from Reliance digital, Bhimavaram store Around 9:35 pm from your store . Your showroom manger was billed from my Andhra bank account. Due to server issue he with drawn amount from my account 2 times . The cost of mobile is 24, 990 Appo f-11 pro. But he with drawn 2 times which was around 49, 980 Rupees Since from the last 4 days I am doing follow ups from my end there no response from your team.

Requesting you to please refund my money back as early as possible

2 transaction details

20180130
[protected]

40936678
[protected]

Please do the needful

Thank you and Regards,
K Sai Avinash,
+91 [protected]

Sir, i purchased auqagaurd water purifier in reliance digital one year back. At that time i took an extended warranty for 4more years from them. After one year they have to change all the filters. Past 3weeks i called them several times for service. They called once when i am outside, i told them to come next day as there is no one in the house. Afterwards when ever i called callcenter, they are simply saying that they will call back. Till now no one called from service center or call centre. Please take nessesary action and provide service. As this is a drinking water problem, take it as priority. Thanking you sir

Dear sir

First name: dr. Prasun
Last name: sarma
Contact number: [protected]
Mobile number: [protected]

Email address: [protected]@gmail.com

City: kolkata

Service for product: televisions

Details:

Dear sir i am esteem customer and have reconnect 42 fhd 3d smart tv 4207 serial no :mm[protected] cst no [protected].
The tv screen is continuously flickering.
I need immediate service asap.
Please do the needful regards dr. Prasun sarma

Home phone

:[protected]

Dear team,
I have bought a anker brand power bank
On 7 march 2018. I used only 10 days. Now its not charging. I went to near reliance digital forum fiza mall manglore. I spoke to the customer aervice deapartment and even manager also.. They are saying that its a not our fualt. Its brand fualt. We have to send this product to that perticuler brand. And they dont even know how many days will take. If this is the reason why should i buy this product in such a big comapny reliance digital. I could have bought somewere else. I have bought so many things from reliance digital. From today i will not buy anything from their. And i would suggest my freind also dont buy anything from their. When we go to buy a product staffs are treating us very fairly. But when we come up with any complaint they are treating us impatiently.. Customer service ia very very poor. They working only for money.. Concern person please take charge on this.. And please dont sell a product which u dont know.

Suguna
[protected]

I have purchased new air conditioner from reliance digital
And after lot of struggle they installed a defective piece
I have complained but no one is ready to response
They cheat customer telling more then mrp price and when we enquire they reduce the price

Also to save the money they outsource installing to 3rd party which actually damage the product

Dear team
Find attachment of screen shot deduct payment rs 499/- on date 24/03/18
I have booking new connection reliance d2h upper mail on date 24/03/18 booking done with offer and payment 499/- pay online hdfc bank ref no. Lf[protected] and my booking id is 14535150

Then company says that booking after 30-45 days we will provide d2h connection but till date after one year not provide d2h connection by your end and this is cheat and offence with consumer

So i want refund my paid payment with interest urjent basis below bank details
Name - vijay thalor
Hdfc bank a/c no-[protected]
Ifsc code-hdfc0002661
Mo no [protected]

We have purchased 32 inches sharp tv. It was worked for only 5 days and when we complained by visiting the store from which we purchased and through customer care but no one responding properly.. We have spoken to the executive in the store and manager also.. They told that they will call us with in 24 hours but it is more than 48 hrs.. When we are calling from the registered mobile number they are not answering the call. And when we called from other number by listening our name they disconnected the call and not answering again.

Hi team –

I purchased an lg 1.5t ac from your reliance digital store in marathahalli on 23rd march 2018. Within 15 days of the purchase of the ac, the cooling effect was gone and i raised a complaint with ticket no – [protected] (Complaint raised on apr 16 2018). For 5 days even after multiple follow ups there were no responses and after quite a bit of an escalation a technician attended to it and just filled up the gas. He did not make an attempt to find out the root cause of the problem.

Then the same problem again happened in oct and i raised a complaint again with ticket no – [protected] and after multiple follow ups the technician (From lg) who attended to it said that reliance people have installed it incorrectly hence i need to ask the reliance folks to check it again. The reliance technician came and again filled up the gas and left without solving the problem or to see where the leakage is happening. He also mentioned that he was asked by his manager not to redo the installation as that would mean reliance would have to pay for new copper tubes (Pathetic!)

Now i am facing the same issue again and have another ticket for which there is no response yet, ticket no – [protected]. What i want to ensure is that this time a proper fix is done and not just fill up the gas and leave for me to face the same problem again later. How can you help get this done on priority and with proper customer satisfaction.

I am attaching screenshot of my sms conversion with your reliance digital head at bangalore – mr. Amit mallick whom i have called so frequently but has not even bothered to address my problem.