Reliance Digital Complaints & Reviews

My self ashwaththi s, i bought a hp laptop in reliance digital - salem in the name of moorthi m s s s on 8th jul, 2018 using hdfc credit card. It is eligible for 5% cash back offer (Rs.2169.50) after 90 days. But it was not credited until now. I have complained in the local store about this many time but until now they don't give a proper response from salem showrrom.

I had purchased an reconnect air conditioner last year in april which is giving trouble and even after continous requests and mails they are not providing any solution for product under warranty.. I had even complained on their toll free no and complaint no. Is [protected].. They sent the technician twice but they didnot do anything. Now i dont want such ac and need an replacement now and if possible cash back as i feel cheated and harrased because of such service and product

Few months back I purchased 4 reconnect AC 1.5 ton ac.
I thought it was the best product at its class but I think I was wrong.
Yesterday morning one of the ac Which was installed at my office Has blasted And I was lucky that no one got injured But unfortunately my office furniture has been damage (Burnt) Due to the explosion in the AC.
Yesterday after the explosions I have complained at your customer care number By today one of the engineer has visited The place .But as for him The AC was Completely Alright And the blast which was caused in the AC Was due to our Fault
I am really unsatisfied with the product and the service which was provided by reconnect Engineer
When I showed him that the line was completely alright none of the MCB trip down Due to any kind of the short circuit And the AC caught fire don’t know why?
But the engineers did not agree with my statement And he told me it is Not a company fault and we can’t do anything in this case
I am attaching few photographs of the damage place which was damage due to the explosion if ac and I request you to get back to me as soon as possible otherwise I will take some strict action
My mail id is [protected]@gmail.com

I have purchased from godrej 1.5 ton ac from reliance digital in the month of april 2015 and i have extended warranty up to april 2020.

I have raised request for uninstallation on 23rd feb 2019 as i am shifting home on 28th feb 2019. I have not received any call from technician and i have followed up with reliance customer everyday. But they could not be able to provide service and i had to uninstall ac with other technician as i vacated on 28th feb 2019.

On 1st march 2019, i received call from technician and i was told that he was assigned for uninstallation, i clearly told him that it was uninstalled by other technician and i request him to install the product. He visited my home and installed product but he told that he is suspecting the gas is leaking and told that he will send other technician by next day as he is not aware of repair. I have spoken to reliance resq hyderabad office and got assurance that they will send experienced technician by next day and collected installation charges from me.

On 2nd march 2019, i called reliance resq hyderabad office and requested fro technician and i was told that by 11:30 am technician will be at my home as they have already assigned inspector. I clearly told them i am on leave to get it repaired. But later neither their technician visited my home not reliance resq hyderabad office has picked up my call. They avoided my calls (More than 20 times) and not responded to my messages in whats app even they have seen my messages.

On 3rd march 2019, i have called to reliance customer care and made conference call with reliance resq hyderabad office. Reliance resq office again promised that they will send technician by 4th march 2019.

So far i have not received service from that in spite of everyday follow up with reliance customer care. Today they are questioning that as per the company policy warranty is not applicable because i have done uninstalltion from third party.

It took 13 days for them to tell this information and wasted my time every day saying that they will be sending technician.

As per reliance resq policy, they are supposed to provide service with in 48 hours. But i have not received their service for uninstallation which i raised request on 23rd feb 2019. They responded to my service request after 7 days. If i don't get service from reliance resq, what i am supposed to do as i have to vacate my house.

As per reliance resq service policy, they are not responsible as the product was uninstalled by third party, then why their technician attended for installation and why he has promised that they will send another technician by next day and why they have collected payment from me for installation.

I have been promised and assured by customer care and reliance resq service office everyday that they will be sending technician from 2nd march 2019 on wards but avoiding my calls intentionally and wasting my time and energy.

I have recorded each and every call while i was speaking to reliance resq office and customer care. After so many days of requests and follow up now they are trying to avoid providing service by blaming that i have taken service from third party and trying to blame other technician as they were damaged the equipment.

I have all the evidences and records of each and every day with me.

This is really pathetic service and a shame to reliance.

The below mentioned is my registered number with reliance digital and all the details can be cross verified with your data as well.

Murali krishna
+91-[protected]

I bought an Ac on 08 mar 2019 from reliance digital downtown mall, kolkata new town. The sceduled delivery was on 11 mar 2019 however after repetative call the product was not delivered on the day amd has been confirmed to be delivered by next day. On next day also the same thing repeated and the executives were continuasly harrasing us by wrong commitments

Dear team,

We recently bought a headphone from your reliance digital ambience mall gurgaon (Invoice attached for your reference).

We are compelled to return this product. Our reasons for doing so is that at the time of purchase we were told that noise canceling would work with calls but when we started using it, we found that the noise canceling is not working with calls.

The main reason to buy this product was to derive the benefit of noise cancellation with music and calls as well, but as per your commitment noise cancellation is not working at all on calls.

So we would like to return this product.

We hope you will revert on this matter on urgent basis.

Thanks and regards,

Thanks,

Ashish

[protected]
[protected]@gmail.com

I purchased lg 1.5 ton ac in april 2014 but installing lg 1.0 ton ac. The installer told me that is 1.5 ton ac at the time of installation. Ifound these mistake in february 2nd 2019. Icontact reliance digital showroom kukatpally hyederabad. But there was no response. Worst experience. Please refund my money. Ihope you resolve my problem. Reliance show room manager told me complaint within 10 working days. But i found the mistake after 4years. What i'm do...

Namaste!

I had bought moon drop water filter in month of may from reliance store (Inrobit mall madhapur hyderabad) first it took few month to install the filter. (Pls check all record from customer care number) after installing on 1 st jan 2019 around 11 a. M water started leaking from the filter. Again i struggled to get that rectified. After 4 -5 days it got rectified but same day water started leaking again. My house was full of water. The was gone neighbors house and lift landing area. From 3 a. M to 5 a. M i was take out the water from the effective areas. Again i complained no one came for two days. (The maintains staff working day and the customer working days are same. So customer has to take a leave to get the maintains done at home. Since you cant stay without filter water for so long so i had made alternative arrangement. Kindly get defective moon drop water filter remove from my house and refucn my money.

I have bought tv from reliance digital a s rao nagar on 04.03.2019. As per policy my tv has to be delivered on 05.03.2019 and installation has to be done by 06.03.2019. I have received my tv today i. E., 07.03.2019 when i requested for installation they are asking me one more day. I tried to register my complaint but the reliance customer care has not registered my complaint i called them twice. Worst service by reliance digital. I am planing to go to consumer care. Definitely will never go and recommend people to buy products from reliance digital

Dear team,

Writing this post after tremendous day in your kolathur chennai branch... Standing for 3 hour for getting solution for a issue which i am facing for last 20 days. Let me write elaborately and pls help me on this...

Sep 16 - purchased panasonic inverter 1 ton ac
Feb 22 - raised complaint for no cooling
Resq service team person visited after 2 days to house and just by seeing the ac he himself diagnosed without touching got to know that indoor board gone and ordered part with brand.
Then waited for long 7 days.
Then comes the part a d service completed but again no cooling.
The comes next idea by saying sensor is not good. And done something on that.
Then they suddenly told that remote problem and take remote for 2 days.
Then again yesterday closed old complaint themself.
Then i raised new complaint.
Today they have visited and now ordered outdoor board.
And i visited showroom and informed to give permanent solution which no body interested

They informed manager is not available and need to visit tomorrow.

Pls take back the defective ac and provide new one.

I am waiting for after sales service which is totally messed up.

I am in doubt that resq service centre is trying to order parts from brand and selling. Can see they interested in ordering part rather then giving permanent solution.

Pls take the ac and provide some other sound product.

Regards,
A. Pattani kumar
[protected]

Yesterday i purchaced a redemi 6pro from reliance digital with the price of 11500, surprise about that, adjoining mi store given same mobile pricing with 10999. I feel cheated from reliance. When i go to bill desk fro comllaint about that. He demanded qutation from mi store for same. But when i was go to mi store for cotation. He asked me why cotation required because our display price is 10999 for same. But reliance staf still want qutation for refund.
Its very wrong, for cusomer trust.
Br//
Sukhwinder singh
[protected]

Hello there,

I want to purchase a mobile and gone to your store there one of your employ name "bhagwan singh" at reliance mini store, tarn taran had done fraud with me. He has swapped my credit card against a mobile which he was supposed to give me and told me that he will give the mobile nxt day but he has not given me mobile even after 2 months

I lodged a complaint on reconnect tv at gopikrishna electronic, vijayawada and repeatedly complaint through your toll free number. Still today no one respond properly. Actually i personally gone to gopikrishna electronic, vijayawada[service centre] and repoted about the problem. Then one technician[appa rao] came to my house and removed the start button and then said it can be rectified with new one. He collected the amount for service and for spare part. Later he never turn up and no response from your service centre.
In dec, 2018, no response for my service request number[protected] from your service centre
Please to the needful in this regard and replace the part which is removed by the company technician as early.
Raghu tej,

Actually i handed over my tv to you one month back to solve issue in it, but still am not getting any update about my tv can you tell me that what is the issue in delay. One more thing is that i never seen this type worst service in any company as yours. I visited your store many times about this issue but no one respond my problem. You need to provide me the details about my product status that about repairing within 24hours otherwise i will go to the consumer court you will face the problem definitely your thinking that we are all fools let’s see what happen

I have purchased a Samsung FF253 lt refrigerator from Reliance store Shahibaug, Ahmedabad on 7th October 2018 using my debit card, but have not received the cash back as promised even after five months. Every time I contact them they ask for my bank statement and ask me to wait for one more month. But till now they have not followed it up. I shall be thankful if you can kindly arrange for my Cashback at your earliest.

I've purchased vivo v11 pro mobile on september 15th 2018 at reliance digital, annasalai, chennai. Sales person told me clearly there is one time screen replacement offer is going on within 6 months. Now i came for screen replacement to ambattur vivo service center and they asked for 1000rs as labour charge. Am confused why must i pay when i have warranty still and as well as screen replacement offer but still they asking for labour charge which i feel like cheated. Nobody told i had to pay labour charge for screen replacement.

I gave my samsung a5 mobile phone for insurance claim at reliance digital malak. They said physical damage can't be covered under this insurance.

I paid 22900/- cash for the mobile and 2300 for the insurance for two years and i was assured from the sales guy that anything happened to the phone will be covered in reliance resq insurance.

At the time of sale they made every effort that customers purchase their insurance but ground reality come when you actually visit to claim something.

I called their customer care they said if you want to know the details of the plans then you need to visit the reliance resq near to you and it was 45 km away from my house. Once visited their they said you need to visit reliance digital, which was another 40 km.

Highly unprofessional staff, which had zero knowledge of their own product.

Device name: samsung a5.

Name of the person from the reliance store: rajiv, shivani (Both reliance crm employee at reliance digital) and rahul (Reliance resq employee)

Store address: reliance digital, elante mall chandigarh
Date of purchase :- 20.09.2017
Insurance valid till :- 20.09.2019
Date of visit for claim :- 01.03.2019

Virender
[protected]

I had extremely bad experience with reliance digital in juhu. Wanted to buy a laptop which initially they said will be made available in a couple of days. When i went to make payment, i was told it will take 7 days max. On the price, i was told one price when i went to the store, but when i was at the cash counter, the price was increased by 4k. Still i said i will go ahead, thinking it was a genuine mistake. Made a full payment. Was following up regularly in next week and even on the day prior to delivery day i was told i will get tomorrow afternoon. But on the day of delivery i called and they said it is out of stock and will take another 11 days. This was really not acceptable. The product was in hyderabad warehouse so i said you can get it in 4-5 days, i can wait for that long, but they didnt show any interest. I was given option to wait for 11 days or cancel the order. I went for cancellation and was told it will take 8-10 days for refund which i feel is too long. And now it is more than 13 days and still there is no refund. They are giving lame reasons for the delay, and saying it will take 4-5 days more.

Really lost all the trust in the store. They just wanted to overcommit without any backing.

They are not showing courtesy to update also, even after me calling multiple times. They just say they will call in 2 hours and never call.

I wanted to buy 4k led tv in your store in the early morning of sunday 24th feb, when i reached your showroom one of your employee have misguided me to a wrong parking place which has hit my car. This has been captured in the cctv and myself and krishna has evidenced the same.

The parking area was free and no vehicle was there in the basement still your staff have misguided me to keep it in front of the shop. When i approached krishna he has ignored my complaint and said do what ever you can.

I had a very bad day and thought not buy anything from reliance digital as the customer service is very very bad.

I am sure you will consider my complaint and revert back.

Hi, i have purchased hitachi air conditioner from reliancedigital in montgomery of december and didn't use it as it was winter, recently when we switched on ac it was not getting cooled plus the compressor is not getting switched on. We raised a complaint and the technician who visited is not interested in fixing the issue and said it gas related problem and also said another technician would attend. Till now noone turned up. I would never ever recommend reliancedigital to anyone. This is the 3 rd service or after sales issue that i am facing.. Very unresponsive and negligence towards customers..