Reliance Digital Complaints & Reviews

We purchased symphony air cooler from reliance digital kharghar in 14 april 2019. Now our cooler is not working. While purchasing we were told about prompt service if taken resq plan.. Now since last 03 days we are repeatedly asking for help but no one is turning up. We have number of mails, phones which was conveniently ignored. Our complaint number is reliance digital is[protected]. Our resq care plan
First complaint was lodge in 15th april 2019.

I want to take some action. Please guide me.

Sir,
I Purchased TCL LED TV from Reliance Digital, Ongole, Andhra Pradesh on 15/01/19. Register a complaint against TV is not able to communicate for DTH connection.Engineer reached upon complaint log through phone in few days and made a repair for short time display.As he left, problem re-iterated. Informed it to Reliance digital technical resolved a 1st attempt over phone .But he claimed to log a complaint again.Informed the same to Reliance digital to rectify at the earliest and no technician reached to resolve or replace it with new TV.
Recently i informed the same to Reliance Digital complaint forum (Communication is attached for reference) and section head promised me that will be resolved in 24hrs. Its been 4 days past, no action has been taken.Request you kind intervention to get it resolved at the earliest.

We purchased sharp tv from reliance digital panvel in october 2018. Now our tv is not working. While purchasing we were told about prompt service if taken resq plan. We spared extra amount for same plan. Now since last 10 days we are repeatedly asking for help but no one is turning up. We have number of mails, phones which was conveniently ignored. Our complaint number is reliance digital is[protected]. Our resq care plan number is 511150.
First complaint was lodge in 8th april 2019.

I want to take some action. Please guide me.

Hi,

I have recently purchased an ac (Model-voltas 123v lzk, cin no: u01100mh1999plc120563, mob: [protected]) from reliance digital store, sarjapura road, bangalore. The overall experience post-purchase was pathetic and unprofessional. Here is the whole experience

I purchased the product on 13th apr, and the delivery happened on 14th. The installation should happen within 48 hrs after delivery, but the customer care from the store confirmed me that installation will happen on 15th only. They double assured me; hence i took leave from office.

- the installation did not happen on 15th when i enquired to store, every time a new person was picking up the phone and asking me to wait for a callback. Nobody called me back even after more than 12-15 follow ups. At last, i went to the store again. There the crm (Swastika madam) ensure me that installation will happen next morning and will be completed by 12 noon so that i can resume my office.

- the technician came to my home by 10 am on 15th, they forgot to bring tools and the whole installation process finished by 6 pm in the evening. Those people are highly unprofessional. They spoiled my walls with many scratches, cut electrical pipes, used abusing languages while talking to their staff, and lastly asked for 1000 rupees for unnecessary stuff. The technician manager was not picking up the phone while i was trying to call him (Tried more than 20 times). I didn't get the support from the store crm also.

- after the installation i realized that the product is faulty and the swing is not working, i raised the same concerned with the store crm team. I was expecting the product replacement immediately, but they have raised a repair request (Ticket no: [protected]) with 3 working days resolution time. My question is for a new unused faulty product why repair ticket why not replacement? Then after following up with the crm they said 3 days is the technician visit time, and after that for repair or replace more time would be taken. I have also asked them that there is no message or mail received for the ticket but there is no response from the crm team.

We choose and pay little extra to the big brands because we trust them and expect good service.
I never had such experience with other brands like croma, girias, adishwar, etc. This is the first and might be the last purchase from reliance digital.

Hoping that at least i will get the faulty product fixed.

Thanks,
Sachin
Mob: [protected]

I purchased a panasonic 1 ton ac on june 2018 from reliance digital, kolkata. Since its installation, i am facing non-cooling issue. Almost every month the ac stop working, i book a service call, engineers do come, refill the gas go away. But within a month's time same issue occur. This non-cooling problem has been occurring since last 1 year. Reliance is not providing any permanent solution to my problem neither they are replacing the ac.

My money is wasted & i cant use the product.

I bought samsung inverter ac from reliance digital shahdara delhi. Stopped working and complain registered on 28th march 2019. No one can claim as poor service as reliance digital. Poor knowledgeable technician, worst customer care service and what to say about delhi ncr service center.. It's pathetic. Till date nothing have been done. I have sent 7 mail on a row but, no one bother to reply. Now preparing to go consumer forum. My suggestion not to buy from reliance stores

Dear Sir,

we have bought Reliance reconnect TV in Reliance Digital Kolathur branch on 2016 with Additional two years warranty, unfortunately our TV got problem on 30th match 2019 and we have checked with Reconnect Customer care this TV Under Waranrty upto 2020. i have raise a case with Customer on 1st of April 2019 but there is no proper response from Reliance Digital Kolathu, Service Center, Reconnect Customer care support & Nodal Escalation

I request you to do the needful as soon as possible

For your reference i have attached Mail Communication from Reliance Digital Support team

Regards,
S Divya Jaya Priya

Hi,

We have ordered ac, wahing machine and tv and we were promised to deliver the products in 24 hrs and installation in next 24hrs. We did not receive our products even after crossing 5 days time and we have been told that there is no stock for ac. What a stupid service from reliance never expected this from a trusted merchandise. They are not even willing to refund my money and we are struggling (Impacting health conditions) as a family

This is with respect to my complain regarding service/repair of my Rconnect window AC dated 30.03.2019, after so many follow ups/complain escalations person came to visit at my place on dated 04.04.2019 …. and told that this is a leakage problem and he will not attend this(When I already mentioned in my complain that there is no cooling in my AC unit). Then again I raised another complain on same date and after that complain also I have to follow up so hard to get a visit done at my place and finally on dated 06.04.2019 a person came at 9.00 Pm and half heartily checked the AC and told this unit has to be sent at workshop and left.

After that another struggle started to arrange to send the AC unit at workshop, again after so many follow ups, on dated 08.04.2019 AC finally sent to workshop and I was promised that I will get it back within 4-5 days after repairing. From that date I haven’t got any call from anyone regarding status of my AC. And when I am calling to get the status no one responded, some says I am on leave etc etc.

From Above story it is very well understood that how good Rconnect is taking care of their customers. I have never this type of disgusting service from any brand and that too in a metro city(Noida). What can be more shameful for Rconnect people than this. From 30.03.2019 to 16.04.2019, 17 days, but till now nothing happened and now I am not expecting anything.

Now they people had taken my AC back and not providing any status, so i need refund of my money and they keep their AC with Them

I will take this matter to various forums to expose those Rconnect cheated persons.
Raman Bhagat
[protected]

Dear sir /madam,


I have purchased lg led tv from reliance digital from kilkatalai chennai. Inspite of their pricing deal price: ₹22, 090 in their website. Also the market mrp was 26000 and sales rep was shooting the price as 33000 and straight 10000 offer. But the actual price of inspite me informing them the price high the manager didnot even bother to offer lesser price billed me for 23289.11. I was also forced to buy exteded warranty. I appreciate you to take action and address my issue and get the difference value credited back to me.

AC repair is pending.also your complaint no. [protected] remains busy all time. The register mobile no. [protected] is not found ok while dialling from JIo no.[protected]. the issue with your customer care no. be resolved at the earliest so that complaint is registered on this number timely.
Kindly also resolved the pending AC complaint already made. My registered e-mail is [protected]@gmail.com. Reconnect AC was purchased in 16/04/2017.

Hi,

I bought a daikin inverter ac from reliance digital in ambience mall. The installation was suppose to be next day and free. Surprisingly, the ac was delivered 4 days after the purchase and the installation is still pending after 8 days. Thy are calling everyday to confirm if the ac is delivered, followed by a delivery confirmation with the dates changed. On calling the showroom, i am promised that the installation guys are on the way. This is the message been given to me for 4 says straight.

Feel very cheated by them. No internal organisation and coordination. They just tell you whatever comes to mind.

So today after almost 9 days i am still sitting with a packed ac. Thinking of getting it installed personally but it will cost me another 5k extra. Regret transacting with reliance digital. This was the last time.

Team,.
I have purchased a/c from reliance digital in the month of may 18, after 3 defective installation they installed 4 th a/c, even in this a/c gas was not there. Installation people told that they will refill gas once wheather is good. After that nobody turned up.

I have raised number of complaints to customer care but nothing happened
I also contacted lg they are saying since it was installed by reliance people they will fill gas or replace.

Till now i am suffering in this matter.

I have called number of times but nobody is paying any attention.

Once lg people visited and said it was wrongly installed by reliance team.

This can be checked by both customer care as number of tickets have been raised on this.

Kindly arrange somebody to resolve this issue as my warranty period will also expire.

Regards.

Ambrish tiwari
Sangli
[protected]

I have purchases a samsung a/c on april 4, 2018, and on march 25 it has some issue. As i was not able to find the original copy of my bill, i called service center and requested them for a copy of bill on march 28, i have asked them that i am having an issue with my a/c and as they have details of bill can i raise a complaint. But she asked me to wait until they provide me the copy of the bill.

I called them continuously almost daily but everyone asked me to wait for the bill, and on april 4 a customer service guy said that a bill is not necessary for a complaint and when i asked him to raise a complaint he said that the warranty period has expired just a day back. I explained him the whole case that it was a mistake of wrong information provided by the customer care guys he said that he will be asking concerned team for a call back. After multiple calls for several days they said they will raise a complaint and try to make it a free service.

But when i tried contacting the customer service people they said that they are not aware of any such free service and it is chargeable. As i am fed up with the calls for more than 18 days i asked them to come for a visit for repairing my a/c.

- attaching call recordings
- bill copy

Not able to attach call recording as the format is not supported for uploading, can email you guys if required.

Email id : [protected]@live.com

This is to say that I purchase a laptop of H. P on 17 of march-19 from reliance digital store Vaishali Nagar Jaipur. At the time of purchasing I was assured to be provided with a wireless mouse in first week of April - 19 as it was not available at that time. Approaching the sales man Mr. Manish Kumawat, he denied for the mouse. When talked to the manager on 14 April - 19 I was answered that the promise was in not in written form which which was humiliating for me as I was concerned a lier.
It is said to look into the matter and do the needful
Thanks
Pratyoosh kaushik (Shalini Sharma)
[protected]

Its being more than two week, i am contacting customer care on daily basis because my air conditioner is not working properly. I have done amc (Insurance) from reliance resq. When i contact customer care they just say our employee will contact you today but till now no one contacted me and my problem is not solved. It is creating a lot of inconvenience to me. And from two to three days when i contact customer care they disconnect the call by saying we are not able to listen you clearly. I request you to take action that they solve our problem as soon as possible and this would not happen in future again
My contact no.:[protected]

I have connection of independent tv dth my setup box sr no is [protected]. My dth not working (Signal lost) from 7th april 2019. I lodge complaint on 7th april and my complaint no is 579941. But till the date no person come to me for reactivity the fault. I called customer care for more then 30 times every time they told, its a tamplats answer "sorry for inconvenience, with in 48 hrs your problem will be solved" but 6 days gone, problem not solved. Very poor customer service. Customer service employees also unprofessional.

I searched customer care reviews, jio independent dth its a worse & fraud cable network. I am writing worse because i cant find more bad word than this.

With out resolving complaint, screen show your problem solved

Regards
Gireesh
[protected]

Worse service
Independent dth service is very pathetic. My set up box s/ no : #. Last six days dth signals completely off. April 7th registered a compliant. My complaint no : 579941. Still today no one attending my compliant.

Independent d2h service provider and their technicians and cc executives are equally pathetic. I have to try 100 times to contact customer care to register my complaint no one technicians never visit. Customer care employees also unprofessional.

I compliant through mail - twitter - nodal officer, local service provider. But no use.

Please guide what can i do??? Farther step?

"my problem not solved, but mark show 'resolved'" how it possible???

Reliance digital panvel provides a pathetic service to the customer even before the purchase of a product. We had booked a ac for which they committed a date of delivery but the delivery did not happen on that day. After calling them several times and listening to there false replies they told us that the product will be delivered by the next day but again same thing repeated. Me and my husband calling them since morning in there store at call centre calling d driver and they were giving us false delivery status stating it wil reach us in next half n hr 15 mins n bla bla.. But we did not receive. 1 should think 100 times before buying anything from reliance digital they do not care for there customers and 0 service. Customer has to make efforts to reach them they do not connect you.

No 1 worse customer service provider

My name gireesha in new delhi

My set up box jio independent dth s/ no : #. Last six days dth signals completely off. Screen show "error 400"
April 7th registered a compliant. My complaint no : 579941.
Still today no one attending my compliant.

After register the compliant, i have to contact customer care minimum 100 times. But no use. Always the reply, its a template format "sorry for inconvenience, now am forwarding your compliant, with in 48 hours, your problem will short out"

Still today no one technicians never visit. Customer care employees also unprofessional.

I compliant through mail - twitter - nodal officer, local service provider. But no use.

Independent d2h service provider and their technicians and cc executives are equally pathetic.

Please anyone guide me, what can i do???