Oct 7, 2022
Complaint marked as Resolved Sir/Madam,
This is R. Murali, customer from Perungalathur, Purchased AC and Stabilizer at Reliance Muduciur, Chennai 600063 on 28/03/2022. I am facing issues on non-functioning of AC (Compreser not working) and Stabilizer from September 20 2022 onwards. I have raised a complaint on the above date, facing issue till date, as you have responded me that there is no Safestab stabilizer stocks all over India, later I received so many calls due to non availability of Safestab stabilizer and also your team asked me pay extra amount for purchase of new Vguard stabilizer. After 10 days I agreed to pay extra amount, your company side sent a mail on 01/10/2022 regarding refund amount, but till now amount credited. I have also registereda complaint to Reliance Digital mudichur shop regarding non functioning of my new AC. Still no one attended yet. What is happening in Reliance digital mudichur shop. No proper communication from shop side. We have paid the amount but service provided by you is very worst. This the way you treat customer. Toady stabilizer replacement team attended, they asked for entire amount of Rs.4200/-, I have not received any refund amount till date, asked your team to confirm Reliance digital mudichur branch and I asked that team to check the AC they said no one informed about it sir, then I requested to check my AC, they checked but it not resolved, compresses not working. I have intimated shop over phone on 20/09/2022 and directly on 28/09/2022. But no one interested to resolve the issues faced by the customer, After that Stabilizer team asked to pay the amount of 4200/-, till now AC not working, refund amount not credited yet., I asked why should I pay without resolving the issues. Past six months I facing issues on AC.So I reques to replace the new AC, otherwise refund my entire amount. I am really upset for purchasing AC at Reliance Muduciur Branch.
Reliance Digital customer support has been notified about the posted complaint.
Oct 07, 2022
Updated by Murali Rajendran Sir/Madam,
This is R. Murali, customer from Perungalathur, Purchased AC and Stabilizer at Reliance Muduciur, Chennai 600063 on 28/03/2022. I am facing issues on non-functioning of AC (Compreser not working) and Stabilizer from September 20 2022 onwards. I have raised a complaint on the above date, facing issue till date, as you have responded me that there is no Safestab stabilizer stocks all over India, later I received so many calls due to non availability of Safestab stabilizer and also your team asked me pay extra amount for purchase of new Vguard stabilizer. After 10 days I agreed to pay extra amount, your company side sent a mail on 01/10/2022 regarding refund amount, but till now amount credited. I have also registereda complaint to Reliance Digital mudichur shop regarding non functioning of my new AC. Still no one attended yet. What is happening in Reliance digital mudichur shop. No proper communication from shop side. We have paid the amount but service provided by you is very worst. This the way you treat customer. Toady stabilizer replacement team attended, they asked for entire amount of Rs.4200/-, I have not received any refund amount till date, asked your team to confirm Reliance digital mudichur branch and I asked that team to check the AC they said no one informed about it sir, then I requested to check my AC, they checked but it not resolved, compresses not working. I have intimated shop over phone on 20/09/2022 and directly on 28/09/2022. But no one interested to resolve the issues faced by the customer, After that Stabilizer team asked to pay the amount of 4200/-, till now AC not working, refund amount not credited yet., I asked why should I pay without resolving the issues. Past six months I facing issues on AC.So I reques to replace the new AC, otherwise refund my entire amount. I am really upset for purchasing AC at Reliance Muduciur Branch.
Oct 10, 2022
Updated by Murali Rajendran Sir,
I am expecting to resolve the issues but your company side and Reliance Digital mudichur branch not even respond till now. This the way you treat customer. I have made complained on 20/09/2022, today is 10/10/2022 more then 20 days. Not even single measures taken by taken your company side, AC issues not solved, amount not refunded ( Your company side told with in two days amount refunded in your account, now ten days passed), stabilizer not replaced. I have informed branch, I will register a complaint, they told you may do sir and asked it will take one or two days. What is happening there, really I fed up with service by Reliance Digital mudichur shop and your team.
Coustamer
R Murali
