Reliance Digital Complaints & Reviews

I bought a Television from Reliance digital at GIP mall in Noida. They promised the delivery within 24 hours. I have been calling at their store number to check the delivery status and they keep on saying that we will call you back in 10 min but they never call back. Since morning I have already called them 5 times but still the same response that they will call me back in 10 min. Most of the times, some lady picks up the call and it looks like she has crammed the same response for all customers "We will call you back in 10 minutes" . Very unsatisfactory, unreliable and inconvenient customer service from this store. I already had very bad experience with the Reliance Digital Store in GIP. At the time of selling the product they said it would be delivered before midday the next day, then by 6:00 PM, then by 8:00 PM and now when I am calling them, they are saying it will be delivered by 10:00. I have wasted my whole day. Never by from Reliance Digital. Chroma is prompt and so is Vijay Sales.

Hello, I bought apple iPhone 14 plus on 26th Nov. As I didnt find the photo quality of the phone good, i raised a request to return the phone. The customer care guy told me they will return or replace only if it is defective. If I dont like the item, they cant take it back. I am like stuck with the phone whose photo quality is bad. Please help me with the return of the phone and refund my money. Thanks

Dear Sir / MAdam,
I have complained about my washing machine repair on 12th Nov'22, after many reminders till the problem is not solved yet.
How many days do I want to wait for servicing? and the response was also very poor.

It's possible to rectify the problem or not????

Ordered one Apple 20W adapter from Reliance Digital online store on 17th of November and choose the delivery option as pick up at store. After made the payment it was showing order is ready to pick. So usually I went to the store and asked them about my order and they confirmed my order and that time they printed one temporary bill and get me the product but at the final checkout time they told me that in their system some technical issues...

Ordered a Logitech MK275 Wireless Combo Keyboard with Mouse vide Order No RDF43291510 on 4th Nov 2022 and paid full and final amount of Rs 1495/- online.
Courier boy came to deliver my parcel on 7th Nov but the parcel was tampered and when i objected for the same he taken parcel back.
I called customer care no [protected] same day and told the whole matter and requested them to deliver my parcel in fine packing on priority as i was suffering without the ordered product and i was assured by them to get it on priority.
I ordered from reliance with the hope of connecting with a big company but i was wrong and faced lot of mental as well as financial harassment from company side.
I called nnumber of times regarding the issue from time to time but every time they given same revert that my complaint is pending and i will get call back very soon but very disappointed that they never revert me back and nor they worked on my complaint inspire of nnumber of calls.
Today again i called and told them they are cheating me and looting there customers. Than after few hours i received call from company side that they are unable to send my parcel and they will refund my money.
Company used my Money and unable to send my parcel and company shown poor management and harassed my mentally and well as financially.
I am feeling cheated and harassed due to poor management of company.
Now i want my order to get deliver on priority without any delay along with harassment cost(Rs. 10, 000/-).
Or
Refund of my money along with interest and harassment cost of Rs.10, 000/

I have purchased a LENOVO model laptop from reliance digital on 18/11/2022. They have offered me a competitive price, the reason for which I decided to purchase laptop at their store. But after the billing, they asked me to buy a pen drive so that they can give me a copy of OS for future use, in case required. I had a pen drive of 16 GB and hand overed the same. Then they told me that still I have to pay them Rs. 600/- for that service. I did not get ethics behind this act. I believe this is level 1 scam. Please address this issue.

Refund amount not received 16249rs after cancellation o 14th November still not received refund
Order No.: RDF43698107
Complaint no: COM02441859

They do not initiated refund within 7days.

I have booked my Moto phone on 2/11
They cancelled on 3/11
But not refunded yet this date 14/11/22

I booked a Motorola phone on 2/11/22
They cancelled on 3/11/22
But until now date 14/11/22, they not processed refund

I placed an order for a Samsung 32 inch TV via Reliance Digital via order RDF2143239 for TV model (32T4050) back in Nov 5, 2022...However Reliance delivered a different model 32T4450.
The samsung guy (from Reliance) came and did the TV installation but he also did not point it out.
Now, there is a fault identified with the Motherboard on account of which the TV suddenly goes off air and then after a second of two comes back..br...

I raised a complaint through Digital customer care on 26/11/22 still has not been solved or replied to. Whenever called again to customer care regarding the issue I am getting only one answer ie: will resolve it with high priority . Still today[protected] no one contacted me yet.

service id:[protected]

So, please don't buy anything from RELIANCE DIGITAL it's a fraud company, They don't have any social commitment only business, and behave like gangsters.

Very poor service to deliver the led sony 65 inch led...after 15 days of payment reliance digital bareilly civil lines showroom not delivered my led ...
Pls deliver otherwise cancel my order.

I had ordered a mixer from Reliance digital online. Order number is RDF42971594. I logged a complaint was told it would be pickedup and replaced within 72 hours. This was on 1st Nov. It is 11th Nov now, the product is not picked-up and i am still waiting. This is the last time i will order anything from Reliance digital. I think i have lost the money paid for the product. What is the best way for me to get justice?

I had ordered a Mixer from Reliance digital online on Oct 27th. the product was delivered in a damanged condition on Nov1st.( RDF[protected] I have contact customer support and send the images of the product. Every morning i got SMS messages about Ecom reverse pickup. Was told this will be picked up in 72 hours. I did not get a call until 7th Nov ( well beyond 72 hours). All this while i was calling their customer care and asking them to prioritize. While i was driving i got a call from the pick-up agent. I called him back after 3 minutes. He said it was too late for him to pickup and it will be rescheduled. So far i am just waiting. Buying online through Reliance is the worst decision i have made. I am not sure if i have lost the money . If i had ordered through Amazon or flipkart my product would have been replaced within 3 days. Is consumer court the next step?

Dear Sir,

This is to bring to your concern regarding the wrong information given at Reliance digital store about the Gift card balance and its validity . On 23.10.2022 at Dhanteras Festival we visited Reliance Digital store at Mahagun Metro mall in Vaishali at Ghaziabad, Uttar Pradesh for shopping. But to confirm the balance amount in gift card we approached their staff, after checking the card details they informed this card is having Rs 0 balance and validity also expired .

But as per our shopping record card was not suppose to expired and and it must be having approx balance of Rs.6000.00 but their Reliance staff provides wrong information they told as stated above. Due to their wrong information we could not use our card on that day.

On 25.10.2022 we enquired about it on your help desk number they told card is having balance amount in it and is expired on 24.10.2022 accordingly they logged complaint on it and complaint ID is 4147929 . In order to this kindly confirm now when we can utilize balance amount of this card .

card number is : [protected]

Regards,
Arun Kumar verma
[protected]

I have purchased blue star ac from reliance digital Vellore, while checkout time they do add all required Gst informations of mine, but if I check in gst portal they did I filled till now since 6months happened after I purchased, pls help me out

I purchase 2400rs crocs at reliance footwear kakinada
With in 25 days it was manufacture damaged.
I ask to manager he told offer items not quality
I raise the complaint to consumer pill

Please refer to the text below which I have been mailing to Reliance digital customer heads but no resolution have been provided even after 07 days

Dear Sir,
I have purchase RO (AQUAGUARD EDEN BRAND) from Reliance digital store at Gaur City Mall Noida on 27.08.2022 (Invoice copy attached ) along with Extended warranty from Reliance

It is to bring to your notice that on 27.10.2022 my RO started leaking and I lodged the complaint with reliance customer care.One technician visited on 29.10.2022 and he said that filters are damaged and needs to be changed to be changed by 31.10.2022.
Today when I called the same person he diverted my calls to various persons and finally they said the same part is not available.
This is totally unprofessional from Reliance as I have been purchasing water from the last one week and they have sent this defective piece to me which has been damaged within 2 months.
I called the Gaur city Mall store (Person named Mr .Manoj interacted ) and they are saying we cant do anything .part will come in one week, so my simple question is why Reliance store is selling such defective pieces and then blaming customers that due to pressure it might have failed, however when at that h time of installation when their persons come why they are not inspecting at that time.

It is my humble request to please change my Defetice RO which has been supplied by Gaur city mall store as I am facing huge problem and have to purchase water from outside from one week

Please immediately take the action or else I have to take the matter to the highest level whichever is possible

I have placed order on 26th October 2022 and after many follow ups i received product but it was defective. Now again i have to follow up and than the product was sent under replacement space. Now the pickup was done on 01/11/2022 but the replacement was supposed to made on 03/11/22 and like always i didn't received the product. Now after 10 days of struggling i decided to cancil the replacement as the product is not delivered till date neither any communication on same is available neither with executive nor with me. When i canceled the product i heard from customer care that he is not sure if my money i will receive or not and incase i receive than it will be credited to reliance digital wallets. And i was also informed that you can only ise your money on Reliance digital platforms only and it cannot be transferred to my bank account.
Dear Concern- Firstly as per RBI NORMS YOU CANNOT HOLD MY MONEY AND YOU ARE BOUND TO TRANSFER THE SAME TO MY BANK ACCOUNT.
2. MISTAKE AND MISCOMMUNICATION ALONG WITH DEFECTIVE PRODUCT IS DONE FROM YOUR END NOT FROM MY END.
THIS IS THE FIRST TIME I AM HEARING SUCH A PATETHIC POLICY FROM COMPANY.

I AM SURE YOU GUYS MUST BE AWARE THAT THERE ARE MANY E-COMMERCE PLATFORMS LIKE AMAZON OR FLIPKART ETC WHICH PROVIDE HASELESS SERVICES WITH LOT MORE BETTER DEALS. BEING A CUSTOMER I ACT QS A MIRROR AND HONEST. PLEASE NOTE- THIS IS NOT FOR MY BETTERMENT BUT FOR YOUR COMPANIES BETTERMENT.

Its been very long...i hope you are getting my point.