Reliance Digital Complaints & Reviews

I ordered Apple EarPods with Lighting Connector date 16th Sep 2022 Order No RDF39285532. The delivery was scheduled 19th Sep 2022 and I haven’t received the order yet. I called your customer service representative 21st Sep 2022 but he booked my complaint and did not take any action and also Mailed to CEO He say 8hr to resolve the problem but no response. I am not expecting such kind o[censored]naccepted behaviour from a company like you who operates in several cities. If you are unable to address my concern, kindly refund my complete amount by end of the day. If you fail to respond to my query, I will have to take this matter to the next level.

My order:- RDF39315987
Has been placed on 17 September 2022
Has not been ready to pick up yet and now I want it to get cancelled.

I have raised complaint by calling the customer care executive of yours they but till up to today no solution is being provided .
It's around 10 days now my money is being stucked here.
Registered mail id:- priyan.[protected]@gmail.com

I ordered a ps5 from reliance digital on 26th September 2022 as it was a pre book event from Sony and they confirmed the order and said the delivery from 3rd October, on 27th September 2022 the more than 24 hours later they cancelled the order without any reasonable cause. Because of them confirming the order I did not look into any other store or site and the pre book lasted only for almost 30 mins. Now they have cancelled the order and I have no way of getting the product anywhere.

I was searching for a laptop from E-Mall kolkata (Reliance Retail Limited Reliance Digital E Mall Kolkata, SF E mall, Chittaranjan, Avenue Police station Bowbazar Kolkata, West Bengal-700012 Store contact no:[protected]/[protected] Service no. [protected] CIN No:U01100MH1999PLC120563 ) yesterday and when I saw it there was an HDB Finance offer that if I read finance cashback offer board from your store it will give me cashback of 4000 rupees then finally I accepted it then it was seen that it was no but for some reason it got canceled. Even when I was told that HDFC Bank EMI is running I asked and said yes if you finance then you will get no cost EMI without discount offer 10% if you use card for direct payment then you will get discount 10%. Even after that the HDB bank got canceled then I was totally disappointed. Then it automatically went to Kotak Mahindra Bank to the staff there. He kept trying again and again so that their speech would be done. Meanwhile, I was at least confused. Then when I spoke to reliance store staff, If it is not happening, then why is it not happening, on the contrary, it cannot happen. My point is they did not guide me that free EMI there are many banks credit offer (vide- screenshot attachment). I saw in after next after sell the HDFC has free EMI with cashback, ICICI, Axis almost all pvt banks have NO EMI but no one has guided that maybe there is no extra cashback. Then I had to fall into the Kotak Mahindra Bank trap only for the Reliance Digital store misguide of this care. My mind is really bad because of this trouble. Today I am totally under Kotak Bank and facing various problems today I have to pay extra money with harrasment I have to take this kotak EMI card I have to pay in a year fee I have left twelve hundred rupees from here. Also I didn't get any cashback.I have two, three bank credit cards of my own.Otherwise my minimum no cost EMI would have been done. They didn't let me get my twenty five thousand rupees card discount and twelve hundred rupees went upside down. I don't know what bad experience I got from Reliance Digital Store. I am currently so disappointed with Reliance that I will think ten times before shopping marketing on Reliance in the future. If I got proper guidance I didn't even though I have so many cards you can check with my last payment I made from my credit card. Your image is being maintained by the business that if this kind of situation can be done once and by someone, then there will be a lot of promotion. Otherwise, I'm just wondering why there is so much emphasis on these people because their staff is asked to move from store to store. I think Reliance should see where the customer is happy. If you have what you have, you have used them, where you will support the customer. Of course there should be services for those who don't have any options. I would like your management to take a serious look at everyone and why are such bad things being sent today or places like this. Maximum Private Bank has your free. Then we can shop from online flipkart amazon there are various things they will not give us any such problem. Online has one advantage which is available in Reliance Online. If I order something or like something there it is masters now do what you want. The opposite here means that one to two options have been shown. Now I won't say anything else, Caused the problem and wasted my three hours. For hours I was stuck in one place only to have no proper guidance for this poor management house. Don't help a customer seriously. In a market of competition you're getting married like this, we've seen so much online and even though everything is there, I went out and bought laptop. I would like the management to solve this problem amicably to me and find out why this ? When I go to a place, I have thousands of shopping options, thousands of stores.That's why I go to Reliance even if there is such a problem then why go and it won't be right. Anyway I will wait for a proper resolution if I get it that's great even I want to see it through and get to the end of this problem why did this happen to me why did this happen to me if need be cancel thats no problem. Talked to me Mr, Soumen babu CRM manager he said we can't do anything else and took feedback. There is not a single notice on all the goods where it is written that what is no Cost EMI bank details. No one has even guided that these banks exist. Please find the attachment screenshot and invoice & check and revert asap after that I will send the higher authority for more resulation. Thanks, R.Sen.

I had ordered a product ( samsung travel adapter) online via the reliance digital app. It was supposed to be delivered in 3 hours (insta delivery). But it's more than a day late. Even the customer care simply is not helpful and only asking me to keep waiting. Nothing else. There is no way I can track the order in real time or even cancel the order.

I left organisation in the beginning of 2017, recently I got to know my full and final settlement is still not done. I wanted my FnF letter for personal reason and was unable to find it. I am unable to find right contact person from FnF team. I have already tried reaching out to my friedns, manager, HR, etc.
Issue is also timebound as I have to submit this document immediately.

My old jio fiber pf account transfer request to transfer Reliance resQ pf account transfer plz approval

My old pf account jio fiber and new pf account Reliance resQ account

I placed an order for Casio SA-78 44 Keys Music Mini Keyboard costing RS: 4049/- on 7th Sep 2022 at Reliance Digital. my order number was
RDF38852553, which was cancelled on the same day by Reliance itself.
The mail stated that money will be refunded to the bank, but that didn't happen after 7 working days, I called its call centre and they said they are not aware of this and said they will escalate the issue and asked to wait for another 24-74 hrs, like this, every alternate day, I am calling them, but all in vain, they only say that your issue is marked and Team will look into it.
i confirm that no one is working on solving the issue, they only pass time there and i suggest whoever is buying from reliance digital, opt for COD then I think you will not face the issue as i am facing right now.

I have order a OnePlus 9 5G 8GB 128GB, order ID - RDF39396493 on 19th September 2022 on Insta Delivery (within 3 hours) and the item has yet not been delivered. When talking to customer care, they don't know how to track the order and they can't even cancel it. Researching upon the app a little, I found out that they never fulfill their promises and just try to buy time until they cancel the order themselves after a week or so. This doesn't sit well with me as I've ordered the phone on almost a 20k discount in the sale period and by the time they refund me the money, all the sales in the E commerce websites would be over. Please look into this as I can't afford either my finances or time to again order my phone. I really did not expect this from a multinational company like Reliance. Hugely disappointed in their customer service and hospitality.

I have purchased LED TV 65 inches in Bellandur Bangalore store. As per sales person promise 200% product will be delivered by 15th Sept 2022. I have purchased on 11th Sept 202.
I am still waiting for product delivery but no proper updates for dates...
Usually in villages also will get electronic items delivery kn 1 day but big cities in Bangalore why its getting delay?
Also, not sure how long to wait for my order???

Thanks
Sandeep

Reema address 86-Priya Enclave near karkardooma court new delhi-110092

There are the bundle of cable wires of airtel hanging outside my home causing us difficulties in entry and exist for us as well as parking of our vehicle.kimdly fix it creating lots of problem very dangeruous for us help it.

I have purchased bluestar ac, I have record damaged indoor unit, I have refused but manger promised replacement of damaged part, now they telling parts are not available, filers and out line pipe is damages I have complained so many times, I have registered with [protected] there portal

I brought a Dell laptop from the Reliance digital store, Balasore, Odisha in 2021, that time i took the extended warranty for 4 years. At that time they told that what ever the problem will happen we will take care of that. But, now they told that you go to the Dell service center again as i have the keypad problem. So today i went to Dell service center and give my laptop there.

Extra money charge for smart watch from original cost. 400rs extra charged and now store is saying system is not working where correct price can be applied. we have visited store 3 times but they are not at all helpful.

Respected Sir ‘Madam

This is to share that I Purchased Carrier Split AC from Reliance Digital Kamla Nagar Store New Delhi on 14th May 2022 vide Invoice No – TNE[protected] / Delivery Invoice A[protected].

The Unit Was Installed by The Technicians of Reliance Digital.

Further to Share that I had a Very bad Experience of the Purchasing the Product.

While Using the AC water started flowing from Indoor Unit, I Complained at Reliance Digital on
Date of Complaints Complaint No
1. 26-Jun-2022 ( [protected] )
2. 03-Jul-2022 ( [protected] )
3. 04-Jul-2022 ( [protected])
4. 05-Sep-2022 ( [protected] )
5. 07-Sep-2022 ( [protected] )
6. 13-Sep-2022 ( [protected] )

Complaint # [protected] – Technician visited at My Place and Cleaned the Indoor Unit and Complaint was Closed.

The Problem Started again in the Evening.

Complaint # [protected] – Technician visited and Cleaned the Indoor Unit.

The Problem is Not Resolved.

Complaint # [protected] – Technician visited at My Place and Cleaned the Indoor Unit and Displaced the water drainage Coming from the unit.

But unfortunately, the problem was not Solved.

Complaint # [protected] – Technician visited and did the same process of Cleaning and putting tape etc.

The problem Persist as it was from the day one water was still coming from Indoor unit on the wall and on my bed. ( I Recorded the video ) of the same.

Complaint # [protected] – The three different Technician visited on three different days, two of them Were unable to detect the problem.

On 11th Sep Technician from carrier Company visited at my Place and thoroughly Checked Indoor unit and outdoor unit respectively and informed that the Indoor unit of product delivered is damaged by which water is draining from Indoor unit and told me that he will forward this complaint to seniors and part would be Replaced.

On 13th Sep I Spoke with the Technician and seniors Representative of Carrier about my Complaint they said that part would be replaced. I spoke with Tana ( [protected] ) that as I had paid for new product and not for damaged product, she started blaming me for the same.

Again, I called Costumer care of Reliance Digital and again New Complaint no # [protected] Has been given to me.

Since I was Out of station and had gone to home village so I could not raise complaint in August. As problem of water draining was continuously

My humble request to you is to kindly get my AC Unit replaced as I paid for new product and not the damaged. It is my worst and ridiculous Experience of purchasing the product from Reliance Digital and hopeless Service Support and Cooperation form Carrier and Reliance Digital.

So therefore I request you to kindly do the needful for replacement.

Copy of Invoice and Video of water Draining from Unit.

Hoping for your kind Co-operation.

Thanking you in anticipation.

Regards

Dilip Kumar Sah
[protected]

Dear Madam /Sir

This mail is regarding my One plus Nord CE2 which was purchased on 6/3/2022 and insurance for display protection was taken for the same.Since my phone fell due to accident my display was broken and hence wanted to claim my Insurance. Hence the company insisted to pay Rs.999 as service charges which was paid on August 1st and the service people delayed in picking my phone by 8 days and they collected my phone on 8th Aug 22 for which I have an acknowledgment ( serial no: US5KN8BVQEO) and ticket no( AMS-MOD-LOL-UHTNF). The service center people took one month time to resolve my issue in spite of Insurance & Service charges. And my phone is being rebooted without my consent( Violation of Consumer right to be informed) my phone has valuable data everything related to my work, Now after keeping my phone in the service center for one month you guys are saying will get your old phone repaired.I need a replacement of phone same model or Reimburse my Invoice amount & and I refuse to accept my old phone after the TAT period.With regard to the same I have escalated the issue to the consumer Redressal Forum (NCHSMS) Docket no[protected]
1) Not providing the service within the TAT period
2) Violation of Consumer right to be informed( Before rebooting my phone)
3) Right to service within stipulated time when service charges are paid.

Thanks & Regards
Tanuja.D

I bought a mobile whose sample he showed 5g and gave me 4g mobile fraudulently and then he made the bill and now he is not returning it.

I purchased mobile f17 in oct 2021 and get extended warrenty means 1 year reliance and I year extended warrenty. But now my mobile dispaly problem.

Today, On 11.09.2022 I visited Reliance Digital Store at Bungalow Road, Kamla Nagar, Delhi110007

I had to buy teh laptop and I bought teh laptop with details as under
Laptop Make HP
No. 15sfq272TU
Product No. 6N045PA#ACJ
Serial No. 5CD22085ND
EAN#[protected]
Invoice No. TNE[protected]
Invoice date 12.09.2022

Product warranty is 1 year and shd hv been from 11.09.2022 to 10.09.2023
But when I checked the warranty period online on hp website then I found that warranty period is 04.07.2022 to 03.07.2023
which means that the product is resold to me and which was originally sold on 04.07.2022
which means that I am been given a 2nd hand product or an old product

This is cheating

I hv been charged for brand new product whereas I am been given a secod hand product

I didnt know that Reliance people hv started cheating public

Take back this old product and return back my money immediately
and also pay me the compensation as I spent so much time in ur store to buy product as well as the mental agony I am going through for this act of cheating by Reliance Retail Ltd