Reliance Digital Complaints & Reviews

I have purchased DELL laptop in Reliance digital on 31.12.2022 and after 2.5months o[censored]sage laptop screen is flickering and getting blank. Service request raised with Dell customer care and reliance digital customer rescue department. Now one month is over & Dell people are not able to resolve the issue and not providing replace as well. Reliance Digital they are saying not responsible for this delay and replacement. Please resolve this issue with replacement with new laptop with compensation for the service delay or Money refund with composition

I have paid amount of 654 via Upi to reliance digital store which got deducted from my account but store say they didn't receive they wrote me that I will get refund in 7 day but its been more than 7 day I haven't received refund so transaction detail attached...

I have taken extended warranty from reliance digital and they are not giving reparing my printer and not receiveng my call

Hi,
I had placed an order for Oneplus 11 mobile on 26 Feb 2023 through Reliance Digital (Online). My order number is RDF48594221. The mobile was supposed to be delivered on 28 Feb 2023, but was not delivered. When contacted the customer support, they said due to technical issues they were not able to deliver the order. They updated status as "As requested, we have initiated the return" but the fact was the item was not delivered and...

On 2nd february, 2023 i placed an order on netmeds for

amifru 5/40mg tablets 10’s qty 6 for rs. 67.50,
starcad beta 25mg tablets 10’s qty 3 for rs. 508.50
rosukem a capsuls 10’s qty 3 for rs. 277.50
cherrycof cherry flavour 100ml qty 1 for rs. 118.00
vital z orange flavoured powder 560gm qty 2 for rs. 500.00
totaling rs. 1471.50

after deduction of rs.370.22 from netmed wallet an amount of rs.1101.28 was paid by me thru my debit card ( transaction no is given)

however they have delivered only 4 items against that order and 5th item –vital z orange flavoured powder 560gm 2 nos is not yet delivered and they have disappeared that item from their portal.

After contineous follow ups on email, they have nither delivered the items nor they have refunded the amount against non delivered items.

Kindly help me in this regard.

*i am a stroke patient of 70 years hence not able to speak on phone.

E com pur ecom tx seq no[protected] terminal id relipaur relianceretaillimtied thane date (mmdd) 0302 time (hhmmss) 083912 1101.28 25365.83cr

order id:[protected]w
all transactionsview all
• wallet debited
- rs. 370.22
order id:[protected]w

My reconnect tv stuck on logo not going ahead.. have called customer service they said they will send someone to check on my tv. It's been more than 20 days nobody has turned up.. every time I call they apologize and say we will send someone but again nobody turns up . Bad service provided by reliance..
They only sell their products but do not give after sale service.

Bill no-c#60454662 dated-21/01/2023 time: 14.48.42 at
chandan nagar, hooghly reliance digital store
i have purchased havells energia nv mixer grinder with offer that i pay rs.199 more with this bill then i have benefited to achieve a hvl dry iron with this bill.
I have accept and purchased the said item but unfortunately the dry iron was not in stock at that time. The local store staff (tech expert id:[protected] said that within a week you have recieve your item and mark a tick dues item in my bill.
Several time i visited the store to take the item but neither achieved nor any positive response from your staff.
Do the need full solution in this regards
with thank
md azhar contact no-[protected]

I had purchased Samsung 1.5 ac two same time on 26/03/2022 at madurai reliance digital. One ac is not working several times complaint registered technical team come say something and go not at all happy with service I want exchange new ac is needed

I purchased Samsung AC in 26th January 2023 from Reliance Digital offline store Jamnagar and it's been month still I didn't get my product delivered. On offline store sale person forced me to change my product and pay extra money for new product.

I bought and paid the bill for a Samsung ac worth Rs 38990/- on 26th January 2023 and lock my delivery on 4th March.
On the day of delivery, I called them for my product.They told the product is not available, then making almost all type of excuses that the product is not good, select some other product.Also, they never called me for this till delivery date.
I have to go for other product that is Lg in which I have to pay Rs...

Dear Sir/Madam,

I have placed and order from Reliance digital on 07th Feb for Samsung Mobile M13-5G, till date i am suffering as mobile has not been delivered, nor getting proper information from customer care, my money has been stuck due to this

All mistake was done by Reliance salesgirl and salesman for placing order from reliance digital and now i am suffering because of their mistake

Order Number:RDF48058370, Shipment number - D[protected]

Please do the needful and get me product or refund today itself

I had buyed washing machine on 20 sep 2022, for 25k in reliance digital in bannargahtaa branch bangalore, while buying they told cash back offers is there for standard chartered bank card, so i used to buy using standard chartered Bank card...Till upto today I didn't get cash back also. If I asking, by through phone no response, I went and asked also, rude behaving by supervisor and doing blackmail... And main thing is reliance digital showroom and reliance digital online business website, in both there is a difference in price for Same product. Im not comparing with other online website like Amazon or Flipkart or girias, .. reliance digital own online business website only having difference...

Please check this and do the need full...

Regards
Jeyaseelan

I received damaged product and they returned it with another product in one week which is also damaged and now it is almost 15 days and they are not responding anymore we have visited the branch for 4-5 times till now no response and replace
Very neglecting service this leads customers unhappy and distrust

Hello,

My name is Tanuj Patil.
On 7th August I had purchased One Plus Nord 2T phone of price Rs. 28, 999.
The offer on that phone was 10% cashback on purchase of One Plus phone in Reliance Digital via Zest Money payment.
Loan ID : 3C567B302116

The executives had explained that I would receive 10% cashback which is Rs. 2900 after 3 months (starting from August) and the payment will be automatically in my bank account.
I had not clicked the photos of the poster there. The Reliance Digital Executives had explained the offer details but they did not explain about the missed call to be sent anytime till January 2022.

I have been repeatedly taking followup with both Reliance Digital Executive and Zest Money executives but no one provided me the solution instead they are delaying and telling to wait till end of every month.

I have been following up with every executive since my third EMI payment but no one told me about the missed call. At last, a week ago which is around 1 Feb I got to know about missed call but now they are telling that since I didn't give missed call I'm not eligible.

This is a mistake from both the ends ( mine and Reliance executives) as I have not read the poster properly and they have not provided the required information. That is why I need the cashback for the payment of my phone as soon as possible.

Please process the offer cashback and provide as early as possible.

Thanks and Regards,
Tanuj Patil

I purchased Hisense LED TV from reliance digital Ecommerce website. The product delivered was defective, but with the consistent follow ups and Emails with the customer support team, I fail to see a resolution. Had the issue escalated as guided in the website, still I didn't have a resolution or an ETA to close this from the customer support Desk and the Head of Customer Support.

A Brief timeline
- Brought the Hisense 50A6H LED TV on 28th Jan (RDF[protected] . Which come with 2 year OEM warranty, 7 Day return policy from Seller.
- Installation was completed on 31st Feb - Service ID [protected]
- The Product was found defective during installation by the engineer, (4K videos were not streaming properly) but suggest to monitor the issue for a day as this might be due o my network.
- I tried streaming 4K videos through external 4K devices with the same network and found it was working fine.
- Raised by issue with Reliance service desk on 31st Jan over the call and through Email. Please refer the trail.
- Raised the issue with OEM over email on 1st Feb and they were prompt in response - Suggested for product replacement with the seller.
- Received the call from Service Engineer (+91 [protected]), as discussed with him I shared a short video of the product issue. Post which he stopped responding to my call.
- Received a call from an Engineer asking for my confirmation to close the service request.
- Received a call from another Service Engineer (+91 [protected]), but he has not visited or suggest a resolution on the issue yet.
- Between I have lost the count on calls I dialed to reach out to customer service desk.

Attaching the screenshot for reference. While the website claims for a Hussle free service Guarantee, I fail to see the same. I believe this is not what a customer would be encouraged to sign up for.

I had booked for repair service for my refrigerator 2 months back and I still don't see any resolution arrived.

On checking the app I can see it's changed to cancelled state without any reason specified.

The helpdesk agents are useless and they don't help much.

On 23rd Jan I placed order through reliance digitial online portal for purchase of mobile phone. Order no RDF47060412.
They have not delivered but tracking history we found it was returned.
I asked for refund but they are telling product not reached warehouse then only refund intiaited.
10days over nothing happened

I purchased a mobile phone via reliance digital website on 23rd jan 2023 (Monday) with order #rdf47122279, estimated time of delivery while making payment was 27th jan 2023 (Friday). On 27th i received an sms following an email informing me that i will get my phone on 30th jan 2023 (Monday). After that i call reliance digital customer care: [protected], they assured me that they have raised the complaint and will try to resolve the issue asap.
Even after 30th jan i still haven't received my phone yet. On 31st jan, i received an sms (11 am) informing me that my product is out for the delivery. On the same day at 4 pm i got another sms that your order was undelivered as the address was unlocatable. If the address was unlocatable, the delivery person should have call me. There was no attempt to contact me.
After calling the customer care the lady on the call informed me that due to some miss handling of the package either my package was damaged or misplaced. The lady asked me wait 24-48 hrs to resolve the issue. I don't know how may days i will have to wait for this issue to resolve.

Still waiting for my phone. Please resolve this issue asap.

I had just received my order of OnePlus 10R. The packaging outside had been tampered with but very well covered with tape so as to no one could identify. Inside was a box of OnePlus 10R but the box was torn and it contained a different fake iPhone. The customer service wasn't able to help much. I hope my order taken back and replaced with the original order without any extra fee or the amount deducted through net banking to be returned back to the account.

I purchased a BPL induction 2000W(BICTTXL00320) on 08/02/2022 from Reliance Digital, Imperial Mall, Club Road, Silchar, 788001, Assam

My induction is not working, after I plug it in the socket it shows no signs of life. As it is still under the warranty period, I opted for a repair through Reliance Digital(Imperial Mall, 788001) and submitted the product on 22/01/2023.

After that I got a call from a person today(24/01/2023), saying that he is from Reliance ResQ and he says that it can't be repaired on warranty as it have burns inside, but as my knowledge that warranty only voids in case of self opening, Physical and water damage. Kindly look into this matter and help me get a resolution as soon as possible.

My contact number: [protected]
Product Code: BICTTXL00320
Serial Number:[protected]ENCC000585

Attached: Bill