Reliance Digital Complaints & Reviews

I had booked for repair service for my refrigerator 2 months back and I still don't see any resolution arrived.

On checking the app I can see it's changed to cancelled state without any reason specified.

The helpdesk agents are useless and they don't help much.

On 23rd Jan I placed order through reliance digitial online portal for purchase of mobile phone. Order no RDF47060412.
They have not delivered but tracking history we found it was returned.
I asked for refund but they are telling product not reached warehouse then only refund intiaited.
10days over nothing happened

I purchased a mobile phone via reliance digital website on 23rd jan 2023 (Monday) with order #rdf47122279, estimated time of delivery while making payment was 27th jan 2023 (Friday). On 27th i received an sms following an email informing me that i will get my phone on 30th jan 2023 (Monday). After that i call reliance digital customer care: [protected], they assured me that they have raised the complaint and will try to resolve the issue asap.
Even after 30th jan i still haven't received my phone yet. On 31st jan, i received an sms (11 am) informing me that my product is out for the delivery. On the same day at 4 pm i got another sms that your order was undelivered as the address was unlocatable. If the address was unlocatable, the delivery person should have call me. There was no attempt to contact me.
After calling the customer care the lady on the call informed me that due to some miss handling of the package either my package was damaged or misplaced. The lady asked me wait 24-48 hrs to resolve the issue. I don't know how may days i will have to wait for this issue to resolve.

Still waiting for my phone. Please resolve this issue asap.

I had just received my order of OnePlus 10R. The packaging outside had been tampered with but very well covered with tape so as to no one could identify. Inside was a box of OnePlus 10R but the box was torn and it contained a different fake iPhone. The customer service wasn't able to help much. I hope my order taken back and replaced with the original order without any extra fee or the amount deducted through net banking to be returned back to the account.

I purchased a BPL induction 2000W(BICTTXL00320) on 08/02/2022 from Reliance Digital, Imperial Mall, Club Road, Silchar, 788001, Assam

My induction is not working, after I plug it in the socket it shows no signs of life. As it is still under the warranty period, I opted for a repair through Reliance Digital(Imperial Mall, 788001) and submitted the product on 22/01/2023.

After that I got a call from a person today(24/01/2023), saying that he is from Reliance ResQ and he says that it can't be repaired on warranty as it have burns inside, but as my knowledge that warranty only voids in case of self opening, Physical and water damage. Kindly look into this matter and help me get a resolution as soon as possible.

My contact number: [protected]
Product Code: BICTTXL00320
Serial Number:[protected]ENCC000585

Attached: Bill

I purchased a mobile phone via reliance digital website on 23rd Jan 2023(Monday), estimated time of delivery while making payment was 27th Jan 2023(Friday). On 27th I received an SMS following an email informing me that I will get my phone on 30th Jan 2023(Monday). After that I call Reliance Digital Customer Care: [protected], they assured me that they have raised the complaint and will try to resolve the issue asap.
Still waiting for my phone.

I have been continuously taking follow up with reliance digital customer care seeking my complaint resolution on my "BPL 43 FHD ANDROID SMART TV43F-A4300' as I am facing lining over the TV screen. I have taken multiple follow ups with the customer care which I have attached screen shot file. There are so many service request numbers being provided to me from reliance saying that I have been provided the best solution. But till now they kept on giving me only the dates but not the solutions.

Same I have escalated to upper management of reliance customer care service (Mumbai) & to the CEO as well. Only I have received mail on 25th Jan'23 from CEO is to will get back to me with further update within 48 hrs. & requesting me to bear with reliance in the interim.

Today when I visited to return the BPL TV in Reliance Digital Store in Crown Interiorz Mall, Mathura Road at Faridabad (Haryana), they refused to take it back. Also what more made me surprised was that I got a call from service team today dated 28th Jan'23 saying that the part is on the way & it will reach on 1st Feb'23 which I am still not believe on their commitments.

Since complaints registration till today I am very much dissatisfied with the reliance digital services as we cannot take use of the TV at my home, my family members are not at all happy, they all are spending time here & there without the TV.

Therefore, I am submitting my complaints here in consumer rights to take appropriate action against the company.

Looking forward to hear as soon as possible & believe to get the fair justice to me.

Thanks & Regards,
Bikesh Kumar
[protected]

I didn't get the product on time...I want to return...but they are not responding

I ordered a mobile phone from reliance digital on 26th January 2023.
But my order placed is showing payment as unsuccessful.
order no. is RDF47380759
kindly look into this matter as soon as possible.

I ordered a Macbook Air M1 worth Rs. 84000 on 15th January 2023 on the Reliance Digital website for INSTANT DELIVERY (supposed delivery within 3 hours) as I'm a junior resident doctor busy in an overburdened govt hospital who needed it urgently for my thesis work. It has been 1 WHOLE WEEK since I placed the order and there has been NO RESOLUTION of the issue by Reliance Digital from their side.
Despite MULTIPLE CALLS, COMPLAINTS AND EMAILS from my side, they have not even followed up with email or SMS updates on the current status of my order or when exactly it will get delivered. Their customer care executives just make FAKE PROMISES that they have escalated my concerns and that the issue will get resolved within 1 hour or the same day, but nothing ever happens. I really need that laptop, and I cannot order another one until this order is cancelled.

Order Rdf46665490 Complaint Dr02712464.
Order Placed : 16/1/23
Product Detail : Havells Aqua Plus 1.2 Black Colour .
Received Date : 18/1/23.
Product Received :Havells Aqua Plus 1.2 Blue Colour.
After Complaining To Reliance Customer Care. They Told Me Once The Product Reaches To Our Warehouse Thereafter We Will Initiate Refund For The Same. It Will Take 10 Working Days. & Our Logistic Partner Will Collect Product Within 5 Working Days. This Is Pathetic Situation For Me . So I Suggest Every One Never Buy Any Product From Reliance Digital They Are Making Fool. Services Is Worst .
Amazon & Flipkart Myntra Are Great Ecommerce Platform To Buy
I Am Regular Buying Product From Ecommerce Website Like Amazon, Flipkart .
For Return :Once Logistic Partner Receiving Product Same Day They Are Refunding Money.

Hamid Khan

I purchased a samsung fridge cost of rs. 34408 from reliance digital located at Police Station, Mangaldeep Complex, Varachha Main Rd, opp. Varachha, Surat, Gujarat 395006 with offer of no cost emi. I made payment with my bob bank credit card and emi details and cashback informantion mention in bill also, but that payment is not converted to emi yet, i contacted regrading this to bob bank why conversion have not taken place they told me that request for convert to emi is not received from reliance digital. I contacted regarding this issue to store manager. The Store manager not answered correctly. I am disappointed with such kind of not answering from store manager.

My contact no:[protected]

Mail: [protected]@gmail.com

Purchase date:1/12/2022

I am Basanth Kumar Mahanta from Bangalore,
Yesterday[protected] morning at approx 12:00 I was trying to refund my train ticket amount
I found a customer care number on google and he guided me to install software that is QUICK SUPPORT steal my debit card credentials and purchase from Flipkart which amount is Rs.1, 39, 900 from my account. now I want a refund amount and hold this order with a catch this person who fraud me. I share my bank statement please resolve my issue.i already complain in the bank and police station

I brought a second hand mobile from olx he brought the mobile in reliance digital the bill was not clearly visible print was disappearing i want duplicate bill

We purchased an oven on Dec 26th 2022 in Kolathur, Chennai Branch. The product was delivered on 27th, however, it was a faulty one, hence the store took the product back but didn't deliver/replaced the alternate product yet. It's been a week now. We have raised a complaint and called the store multiple times with no response.

Tax Invoice number - DG21R[protected] Order number-RDF45937120

I got a call from [protected], and he is from installation team of Reliance Digital as per him.

My Query: When I asked about the installation charges, he said it is 1420 rupees. Please check if this price is correct. Also let me know what all things are included and excluded.
Also, when I asked about outdoor stand units, he said if I will get...

Attached screenshot for the orders .. really i think they take care of the orders properly.

Hi,
Order Number: RDF45090647

I made an order from reliance digital on 16 dec 2022, the order was partially cancelled & returned [ not returned by me, it was never delivered, the delivery guy never came to my address the delivery was closed without delivering item ] by reliance digital.
(order screenshot attached).

It was a prepaid payment of RS 698. After 3 days(on 19th) I got only half the amount returned.The total order value was: RS 698, but I got only RS 349 refund (attached bank statement ) .

It's been 14 days since the main order got cancelled & returned and It has been 11 days since I filed a complaint and 6 days since raising complaint again.


I am tired of calling & mailing customer support. There is no response from their side. I am so frustrated now.

I want my full refund ! why has it not been initiated yet ?

i have mailed them 14 times to the customer support and I have called them more than 5 times, but there is no response and no resolution.

I agree it was my mistake to order something from reliance, next time I will not, but please refund my money back,

Order Number: RDF45090647.

i made an order from reliance digital on 16 dec 2022, the order was partially cancelled & returned by reliance digital.

it was a prepaid payment, after 3 days(on 19th) i got only half the amount as refund.
The total order value was: RS 698, but I got only RS 349 refund .

I am tired of calling & mailing customer support.
There is no response from customer support side.

Order Number: RDF45090647.
i made an order from reliance digital on 16 dec 2022, the order was partially cancelled & returned by reliance digital.

it was a prepaid payment, after 3 days (on 19th) i got only half the amount returned.
The total order value was: RS 698, but I got only RS 349 refund .

I am tired of mailing customer support. There is no response from reliance digital side.
if i call the customer support number every time they say, is we raised complaint wait . and if i call again they say complaint has been resolved.

reliance digital has the worst customer support .