Reliance Digital Complaints & Reviews

Hello,
My mother purchased her Samsung A52 in January. She has had several repairs from the first month and every time either the touch is not working or the phone is hanging or the Calls don't go, the phone doesn't ring loud, the problems are never ending many from the time she bought it . Every-time time she takes it to the service centre, it's only temporary fix and after few days there's a new problem that arises. We requested for a replacement but the store refuses to do so .
I feel a new phone should not be giving so many problems . I demand a replacement ! The phone is still under warranty and we are very fed up of the amount of problems she is facing with her phone . I live away from my parents and they are old and all on their own . it is becoming very hard for me to keep contact them and it's difficult for them to keep running to service centres to get the phone repaired all the time. You People don't understand the struggle we people have to go through for purchasing a faulty phone device. My parents health is being spoiled over such an issue. If this problem does not solve I am going to report the reliance digital RAJAHMUNDRY BRANCH. Please take suitable action.

I have Reliance RESQ Extended warranty, my Samsung AC was throughing Error PC 00 and PC04 on 19th September, Team visited promptly with in a two days but they where unbale to resolve the issue immediately and they mentioned that PCB board need to be replaced and they left, not its neary 20 days I have not received any call from any one. I escalated many time via email and by calling customer services but I just get a reply with in a day my issue will get fixed but nothing happens

I'm really frustrated with support and service provided by Reliance RESQ. There is no Grevience team who can address the escalation.

Now I am wondering why did I taken the services from Reliance. If Reliance is not correcting their support and services this will impact their name very much

Dear Reliance Digital Team, Right at the outset of the mail, I would like to express my umpteen dissatisfaction towards the service provided and the situation in which it is being handled. I had placed an order in your Reliance Digital, Guwahati Store for an 1 Plus 10 Pro handset, along with full payment. The order was also confirmed and due for delivery today. I had also received a call about the delivery status.- informing me that the consignment will be delivered today itself.However, later in the day I received another message informing me that my order is cancelled. How can this be...i need a prompt revert and a solution to this matter. I have made a full payment on a confirmed order...and how come you cancel it. Dont bound me to take to the social media and the review section of the Companys Portal.
Excerpt from the message-
ORDER CONFIRMATION MESSAGE"Dear Raju, We thank you for shopping with us. Your Order RDF41171339 is confirmed and would be delivered by tomorrow (FREE DELIVERY). Please check your email for further details. Reliance Digital"
ORDER CANCELLATION MESSAGE"Dear Raju, We regret to inform, due to sudden stockout scenario, your Order RDF41171339 would need to be cancelled. Please check your email for further details. Reliance Digital"

Sir/Madam,

This is R. Murali, customer from Perungalathur, Purchased AC and Stabilizer at Reliance Muduciur, Chennai 600063 on 28/03/2022. I am facing issues on non-functioning of AC (Compreser not working) and Stabilizer from September 20 2022 onwards. I have raised a complaint on the above date, facing issue till date, as you have responded me that there is no Safestab stabilizer stocks all over India, later I received so many calls due to non availability of Safestab stabilizer and also your team asked me pay extra amount for purchase of new Vguard stabilizer. After 10 days I agreed to pay extra amount, your company side sent a mail on 01/10/2022 regarding refund amount, but till now amount credited. I have also registereda complaint to Reliance Digital mudichur shop regarding non functioning of my new AC. Still no one attended yet. What is happening in Reliance digital mudichur shop. No proper communication from shop side. We have paid the amount but service provided by you is very worst. This the way you treat customer. Toady stabilizer replacement team attended, they asked for entire amount of Rs.4200/-, I have not received any refund amount till date, asked your team to confirm Reliance digital mudichur branch and I asked that team to check the AC they said no one informed about it sir, then I requested to check my AC, they checked but it not resolved, compresses not working. I have intimated shop over phone on 20/09/2022 and directly on 28/09/2022. But no one interested to resolve the issues faced by the customer, After that Stabilizer team asked to pay the amount of 4200/-, till now AC not working, refund amount not credited yet., I asked why should I pay without resolving the issues. Past six months I facing issues on AC.So I reques to replace the new AC, otherwise refund my entire amount. I am really upset for purchasing AC at Reliance Muduciur Branch.

Sir/Madam,

This is R. Murali, customer from Perungalathur, Purchased AC and Stabilizer at Reliance Muduciur, Chennai 600063. I am facing issues on non-functioning of AC (Compreser not working) and Stabilizer from September 20 2022 onwards. I have raised a complaint on the above date, facing issue till date, as you have responded me that there is no Safestab stabilizer stocks all over India, later I received so many calls due to non availability of Safestab stabilizer and also your team asked me pay extra amount for purchase of new Vguard stabilizer. After 10 days I agreed to pay extra amount, your company side sent a mail on 01/10/2022 regarding refund amount, but till now amount credited. I have also registereda complaint to Reliance Digital mudichur shop regarding non functioning of my new AC. Still no one attended yet. What is happening in Reliance digital mudichur shop. No proper communication from shop side. We have paid the amount but service provided by you is very worst. This the way you treat customer. Toady stabilizer replacement team attended, they asked for entire amount of Rs.4200/-, I have not received any refund amount till date, asked your team to confirm Reliance digital mudichur branch and I asked that team to check the AC they said no one informed about it sir, then I requested to check my AC, they checked but it not resolved, compresses not working. I have intimated shop over phone on 20/09/2022 and directly on 28/09/2022. But no one interested to resolve the issues faced by the customer, After that Stabilizer team asked to pay the amount of 4200/-, till now AC not working, refund amount not credited yet., I asked why should I pay without resolving the issues. Past six months I facing issues on AC.So I reques to replace the new AC, otherwise refund my entire amount. I am really upset for purchasing AC at Reliance Muduciur Branch.

My name is Deepak Chaluvadi Resident of Ongole On 05.10.2022 I transferred Rs. 36, 299/- for ordering laptop in online reliance digital Ongole but in online reliance digital reflect order payment unsuccessful so I purchased it in store. I paid amount of Rs.36, 299 through Google pay (union Bank Of India) at the time of online order kindly Revert requested amount to my account communication address [protected]

I have ordered a BOAT AIRPODS from Reliance Digital website on 5th October 2022.
Amount is deducted from my account, but payment is show as PAYMENT UNSUCCESSFUL under my orders.

Order No:RDF41022793
Order placed: 5th October 2022

I am complaining about my order. I m ordering my phone 25 sep 2022 but my order not delivered. Day by day I m call to customer care they said wait wai nd wait only so plz respond my order my resgistered mobile no. Is [protected]

Dear Sir,

During the sell I order Samsung Galaxy S21 FE, on 24.09.2022 Order No. RDF39790612 and the Tracking ID is AWB: [protected] wich would be delivered on 30.09.2022, Parcel reached at Hub on 28.09.2022. From that day the parcel is Scanned at hub daily but not forwarding Delivery Center for delivery. Further I raised Complaint at Reliance Digital Helpline number, they said it will take 24-72 hrs to resolve complaint, but I didnt got any resolution yet. I also request to talk with senior executive they give the half hour time to call back but I didn't receive any call from any person. I Visited two times at Delivery Center they are saying that the parcel is at Hub and they cant do anything. I also visited the hub twice and requested to forward parcel at DC so that it could be delivered but they are also not giving any reason.
In this regard, I am requesting you to please resolve the issue so that I could get my parcel.
Regards
Santosh Ahirwar
Mob. [protected]

I had ordered oneplus tv on october 1st but they are postponed delivery dates multiple times but not yet delivered th product.

I had purchase air conditioner on 23th mar22 . As mention in term and condition that I’ll receive Cashback after 90-120 day’s, but this month I paid 6th EMI then also I haven’t receive it .
LCFNAS[protected]

Product (ITEL 43 UHD G4334IE) found defective within 2 weeks of purchase.

Intimated the dealer, and defect confirmed. No action for replacement or refund from dealer.

TV Model : ITEL 43 UHD G4334IE
Product Purchase Date : 06/Sept/2022
Complaint Registered on : 20-Sept-2022

This is with reference to order number.RDF40182243
I have ordered apple adapter on 26th September 2022, delivery showed my 28th September 2022, but in the app delivery status is not showing and I even complaint about it, they are not even responding to complaint, till date I didn't receive my order neither they are confirming about the delivery date, pathetic services they have, customer care is totally useless can not expect this from a company like reliance.
I requested them even I can pick this order from stores near by my house they are not even helping for this.
I don't know where should I complaint about this

Reliance has been stalling to honor the warrant for our washing machine for over a month

Customer care is now deliberately disconnecting all support calls
Very recently they have decided to close the issue without addressing us

Service ID [protected]

There are so many such complaints against Reliance Digital for not honoring the Warranty in this forum in the past

Hi, i have palced an order in reliance digital site on 25th september 2022 with order number - RDF40057859. The order was supposed to get delivered on 28th september but i still did not receive the order. The delivery partner ECOM EXPRESS is not answering any calls and mails from my end.

The status on ecom express still shows IN TRANSIT and will be delivered by 28th september and its 30th september today.

We booked the TCL QLED 50 inch .We paid the amount for the same.The order number RDF40108296 is given as confirmation. We have not received the delivery on agrred delivery date of 26-27 sept. We followed up with customer care.They are unable to give xact ststus. They raised the complaint. On 28 we have taken up the matter with Mr Hitsh patil CEO escaliation.
He requested for allowing some time. On 29 sept again we sent mail to Mr Hitesh Patil .we got reply from Mr hitesh that
Greetings from Reliance Digital!


Please accept our sincere apologies for the delay and inconvenience caused to you.


With reference to your email for order id RDF40108296 we can understand that it is taking more time than expected time. We are into regular follow up with our team to resolve this concern.

this was at around 3.01 pm

And we got message from reliace digital at about 4.36 Pm that Due to unforseen issues Order RDF40108296 has been cancelled .Sorry for inconvenience.
How Reliance can cancle the order on their own?
It can be delayed but order cancellation means... is they are fraud o cheating.

we want our product and dont want to cancel the order.

hope company like Reliance digital give value to customer and not cheat.

ty and regards,

I have cancelled my order and they are taking too much for processing my refund...
My register mobile no [protected]

I bought a whirlpool refrigerator from Reliance digital at OT Road, Inda, Kharagpur-721305 on 08/04/2022. But after 2 month it stopped working and still it is not working even after being repaired twice by your technician.

Register Mobile number: [protected]

My register mobile no [protected]
I m purches wrong product from reliance digital app...but cancel not showing... And Store employee not response me...and deny......

As per previous Grievance no-3871305
Reliance digital internal Complaint Reference Number is[protected].

I would like to know that the person who spoke to me and we cannot do anything else.

I can't be satisfied with their words.What it is doing is just a problem, understand yours, we will look at it from next time.

Now tell me that today when I visited the story to buy offline there are so many problems that he can say that the list of finance is written where free emi.
Have you put them in front of where they are profiting?

Today if you give proper information that yes you have this EMI you can choose any one from us.

If you buy online something, there is a lot, if you buy something, there are many options.
If I am in finance from the option to do, then I am given the option that no cost emi is thats bank.

Here the situation is opposite, here the store has left some banks that we like, from which their benefits are more if we do something.

It is said that 70 to 80% of people today have credit cards.Even the maximum private banks that I saw in your RELIANCE DIGITAL store are running full free No cost EMI.

If the information would have been there or I would have received it or they would have given any notice, then I would not have had to create a relationship with a bad bank like Kotak Mahindra today.
They have placed different reverse charges, they will send letters and have to receive them, calling each other is a problem.

***Today I didn't get the proper discount that I should have gotten that I deserved.****

I even got a call from the manager from the store they are taking notes and we will fix them in the future, hey do I go back and buy the laptop again?

I fell into such difficulty that I lost three hours of time just for finance.

I still got some discounts, I didn't need so much documentation and I have many credit cards myself.
But the importance there is how the shopping is done whether these aspects of the customer are not seen.

Another big problem is that the laptop I bought is an hp laptop.On that day I was given the laptop but look what was not on the laptop that day I was told that it will be given over the phone later. So that's why I contact the reliance social team they are not listening problem,
Repeatedly saying that your problem has been solved, the customer is saying that none of my problems have been solved. But meanwhile, their statement is all correct.

I would like to share the message I wrote to them and also take a look at the screenshot.

You please check my messages Very clearly that mentioned I haven't received laptop bag for your staff informed me, now this is not available please come some days later.
If you can check the cctv camera dated 25.09.2022 8PM -8.30 PM from E-Mall kolkata store.
Please revert asap.

I would like my laptop bag to be given to me and asked to leave it for me as I have not received it.We can check if necessary, check CCTV if necessary, talk to sales team.

My loss is where I would have got some more discount but instead some money went away and I still haven't received the laptop bag (hp). I want a serious resolution for all of this.

Please find the attachment and revert.
Thanks,
R.Sen