Reliance Digital Complaints & Reviews

I consume Haier sac 1.5t 3s HSu-18g1w3c
A.C in vizianagaram Reliance store on the date 27.05.2016. But it is not working properly. I am also complaint the Reliance HO in vizianagaram on
jun-2016. Service person came my house, and observe the A.c and identify the problem. Cooling system is very poor, heavy noise, and capasitar is failed, meny Times Gas leaks.

But not rectify the problem. So please respond, and change my A.C. Item order nombre is GBG2T0521

Purchased philips headphone from reliance digital. While using noticed that product come without mic. But they are not replacing the product because the product is unboxed. Please avoid these kinds of ###### while purchasing. All other ordinary shopkeepers will replace item in such a case. I lost rs 500/- and they ended the issue in two words that they will not take it back... Feeling so irritated...

R/sir,
I have purchased reconnect rhpcb2701 cooler vide bill no. C#60337567/s#7452txn#4/r#102 dated 7/4/2017. Cooler is not working properly, there is no cooling effect. The service technician have taken photographs of cooler and conducted trials of above mentioned cooler. But cooling problem has not yet been solved. Now, nearly half summer season from the date of purchase, (1 month) passed away. The technician were not able to resolve the problem i have also been calling consumer care from a long time. I hope my request will be considered. Thanks.
Yours faithful
Gajanan kelkar

Dear team,

This is to bring to your kind notice that we had bought a fresh samsung smart tv on 15/04/2017 which after delivery we have been facing problems with the tv which does not show any colors.

Problem statement:- tv when being connected through the audio/video cable does not show any colors but when connected through the hdmi cable works fine. It has been and will be a big problem for me if i want to connect any dvd or playstation devices which do not come with the hdmi cables.
I have raised the ticket with reliance customer care centres but no constructive update has been provided yet. The reliance team further communicated to samsung technical centre. The samsung technician did visit my place to check the device condition, he mentioned clearly that the audio/video slot is disrupted from inside and updated the same with a screenshot in samsung's portal, please refer to samsung complaint no.[protected].

It has been almost 3 weeks we are in terrible pain taking follow ups with no effect.

Current status:- from past 5 days we are using the tv with hdmi cable connected, we cannot connect audio/video cable as it does not show colors.

Date of incident: 15/04/2017
Relationship id :- [protected]
Desirable resolution:- we want our money refunded with the interest of emi for 9 months.

Request you to please look into this issue at earliest.

I would be grateful for your assistance. Looking forward for your reply.

Thanks & regards,
Yash raj manuja.

April 30th I raised a request for my ac service still now no one came for service and I called almost 10 times to call centre they simply saying person will call still now no one called. I am very upset with this service here after will not take any products from you and I will insist to all my knows not by reliance digital products because of poor service

I have recharge through net banking of rs 300 for reliance digital at number[protected] on[protected] at 2.10pm.. Money was deducted from my net banking but recharge was not done.. And still i don't have received the amount of rs 300. I deposit throuhh net banking by hdfc bank
Receipt number is amip90089802
Transaction number[protected]
Regards
Nitika...

I have purchased a cell phone IMEI No [protected] model no nokia Lumia 1320 from Reliance retail Ltd digital express mini no37 RP Road Hasthinapuram Chrompet Chennai 44 on 18/02/2015 The bill no[protected] ResQ care plan serial no 61886.During the. Course o[censored]sage it was found in the month of Aug 2015 that the photos and all apps are stored in the phone memory not saved in st card.we contact the nokia care the. Officials informed that the said phone was activated during the month of Aug 2014 that is 7 month before the date of purchase. Hence it is very strange that how could the mobile Activated before the date purchase . I doubt whether the used phone is sold as brand new product.more over it was advised to pay for updating the storage facility.since the waranty period is expired.i wish to point out the waranty period will be expired on Feb 2016.i request you todo the needful at once. Note:we already complain sales man Mr Kasim Mohamed cell no[protected] and branch manager (cell no:[protected]) they did not taken any response.NOTE : Already complaind date13/09/2015(referance No[protected] date 15/09/2015) Reminder date 22/09/2015 Not taken any action.I am not satisfied about your service With regards K.Thiyagarajan
[protected]
[protected]

Note : I have complaint about two years but there was no response. Your costumer care service is very worst,

This is my 5th complaints about this purchase of mobile

Helo i purchased panasonic ac on 24.4.2017 in reliance digital mount road branch chennai.. At the time of installation itself the boys broken my ac top.. And told. Me that ww will replace in two days.. But no reaponse now in my ac the water has been leaking in front view.. This is really bad one.. I have buyed this for 33000.. What the hell is this.. Till. Now no reaponse.. Pls. Help me pls take a replacement and issue. Me. A new ac

Regards
Surendran
[protected]

I requested for three times to reinstall my Voltas Window AC 1.5 ton by calling Reliance Digital Customer Care. Finally, they visited my home in my absence (my parents were there) and installed it wrongly in the window while damaging it. Later when I saw the installed AC, I called the Customer Care and asked them to send a technician to check.

I wondered when he said that the previous technician had installed it wrongly while leaving the AC in such condition that it could fall down anytime. The more shocking part is that the person had given a fake bill of 400/- (for installation). The worst thing is when I had asked the customer care representative about the fee and process, they simply said that the technician will let me know. Is this the authenticity of such a brand?

Please resolve my concern ASAP.

They misguided us for router, and i bought the Tp link router. And i want a modem cum router for my broadband connection, and i went to return it on the same day and they refused to change it. Even after checking it that it is untouched or not, and after the checking they also admire it is untouched. Even then they refused to change and giving some non-sence excuses, and i also registered a complaint in their complaint book. They didn't gave me the complaint number after requests​.

Smart card no[protected]
Phone no [protected]
I want to restart my suspended set top box after getting call from company
Company Caller informed ur services activated for two days but my set top box not getting signals
I lodged a complaint with company having refrance number[protected]
Dated[protected], company informed service Will be given free of cost but local dealer called me from no [protected] and asking for 150rs in shape of compolusary recharge coupon, I called back to company, again GOLI/LOLIPOP Given and local dealer on same track
I have to drop my idea of restarting connection, if company is not bothered to provide service as per their words, thanks
Hoping some action will be taken...

I have purchased panasonic 1ton split ac in reliance digital at kilpauk on 29/04/17 and its delivered on next day (30/04/17). The installation asigned same day (30/04/17), but no call from technician yet. I'm tried to complain reliance digital to take action future steps. Below the latest requested vide id 20577017, dated 02.05.2017. Please resolve and support.

Thanks
Charles

I bought 2 coolers from reliance digital store around 20 days back. Water pump of one of them stopped working suddenly. I called the store also, they replied to get it repaired in 72 hours. Now it's been more than 5 days. I didn't hear anything from store. I tried to call again and noone is picking up my calls. When I bought the product then i was asked just to do one call and service will be at your door. But i couldn't see any of this. Is this how reliance digital works?

Store address: Reliance digital, koramangala, Bangalore

I bought a voltas ac from reliance digital shop phoenix max last friday. And technician from reliance fixed it and go. Also he told the stabilizer provided by reliance team is not good and we have to change it. After 30 mins water is coming out from ac., i called up store and they provide new stabilizer for that we need t wait yesterday more than 6 hours and the relationship manager named martina confirmed she would be sending technician to fix it. Instead of repeated follow up technician not yet come to place even after 36 hours. Would request you to take this ac and refund my money back

Have purchased a cell phone imei no [protected] model no nokia lumia 1320 from reliance retail ltd digital express mini no37 rp road hasthinapuram chrompet chennai 44 on 18/02/2015 the bill no[protected] resq care plan serial no 61886. During the. Course o[censored]sage it was found in the month of aug 2015 that the photos and all apps are stored in the phone memory not saved in st card. We contact the nokia care the. Officials informed that the said phone was activated during the month of aug 2014 that is 7 month before the date of purchase. Hence it is very strange that how could the mobile activeted before the date purchase. I doubt whether the used phone is sold as brand new product. More over it was advised to pay for updating the storage facility. Since the warenty period is expired. I wish topoint out the warenty period will be expired on feb 2016. I requst you todo the needful at once. Note:we already complain sales man and branch manager (Cell no:[protected]) they did not taken any response. Note : already complaind date13/09/2015 (Referance no[protected] date 15/09/2015) reminder date 22/09/2015 not taken any action. I am not satisfied about your service with regards k. Thiyagarajan
[protected]
[protected]

Note : i have complaint about two years but there was no response. Your costumer care service is very worst,

This is my 5th complaints about

It has been almost 3 weeks since i am trying to get my one year old 43 inch reconnect tv repairs. It is under warranty and the board has to be replaced. It took four calls and four days for the resq team to send an engineer. I was told the part will be available in 3-4 days. Its been over 7 days post that visit. Still no call. On following up i get the standard answer, the part has yet not arrived is this the service you promised to sell your tv and extended warranty. Thouroughly disappointed

Reference no : [protected]

Service request date : 25th april 2017.

I bought fridge from reliance digital, belapur on 11/10/2016.

It was not cooling from yesterday so tried to contact service toll free number but so buzzy yesterday.

I called today morning twice around 10:30 am and requested to register service request but due to your server shutdown not provided service request number on that time.

Please provide service request number and arrange technician for rectification of problem as soon as possible.

There is no message or call back regarding my service request till now after one visit of technician.

There is no information regarding which type of part require to repair.

Water has been leaking through my Hitachi 1.5 ton AC which I had purchased from the Reliance Digital store located in TGIP Mall Noida.
I am facing this issue since 22nd April 2017 and have already logged a complaint with the reliance customer care but till now no resolution yet.
Everytime I call the customer care number, they reply back saying it would be resolved in 24-48 hours but I am not sure when their 24-48 hours period start.

Yesterday when I insisted to talk to someone senior in the customer care department, the call was forwarded to one Mr Digvijay from the Mumbai Customer Care team and he claimed to be the Floor Supervisor. He assured me that someone from their Noida team would call me between 10AM and 12PM today and then have my AC repaired.
It is already 1:30 PM and I have not yet heard back from anyone from Reliance. This is the worst customer service experience I have had ever.

I purchased an ac with below details

Ac company name : panasonic
Model : us18sky-1
Purchase date : 26-mar-2017
Delivery date : 27-mar-2017
Purchase store : reliance digital
Store address : ansal plaza, palam vihar,
Gurgaon-122017 (Haryana),
Store contact no.:[protected]

Even a month is not passed, from sunday (23-apr-2017), it stopped cooling, because it was evening (9:00 pm), so i was not able to called panasonic customer care but i called them on monday (24-apr-2017) and their service engineer visited on monday only.

Service engineer said gas has been leaked out because installation was not done correctly (Installation was done by reliance digital), so he did not fix the issue and said to call reliance digital.
I tried to call reliance digital service centre 2-3 time on monday but every time they responded like "server is slow so cannot not take action instantly", then i raised ticket via mail.in between i tried to call reliance digital store on the number which was given on the bill but did not get through.

By a number of follow up, the service engineer from reliance digital visited on wednesday evening (26-apr-2017) and now he said the leakage is from internal part of the condensor (Don't remember the exact word), so he will not fix the issue, panasonic need to fix the issue.

Then, i called panasonic to replace the product as their engineer was not able to find the problem, they said to contact reliance digital.

I then called reliance digital to raise refund as they said again their engineer will visit tomorrow to fix the issue, so if the engineer cannot fix today how come he will fix next day? He said call to call panasonic if refund is need.

I then called panasonic for the same, after spending more than 1 hour somehow i got a number (They said it asm's number).

I had discussion with mr xxxx (Asm) on wednesday evening (Approx. 8-9 pm), i have clearly
Aid him all the issue, he gave assurance that ac will get fixed by tomorrow i. E. On thursday.

After follow up on thursday, he said engineer will visit in evening 6:00 pm. I clearly sid engineer if something need to replace how can you replace post 6 pm, and requested to visit early. But then he visited my home at 6:30 pm. And then said the some issue is there, it need to get replaced.

Then i called mr xxxx again, he said it will get replaced by tomorrow i. E. On friday (28-apr-2017) but nobody came to replace it. And this keeps on going daily, they says to solve by today but nobody solves.

In between i called reliance digital and asked email id for senior person, so that i can communicate over the same on mail. Someone picked the phone and denied to share mail id.
This is really a pathetic service, i do not want to face this in future. So this is my request to take your product and refund my money (Including the installation fee).

Dear Sir/Madam

I bought the Reliance Speaker from Reliance digital Store, GIP Mall Noida on 11th Of march 2017. With in 15 days it got some some problem with volume, then we approached the store. As we were told that we have to carry that speakers to store.

We went there with speakers. One guy who (Sardar Ji) suggested to go to service center. It was really annoying and if this was the case, they should have educated them rather can calling on the store. It was really difficult as you guys dont provide facility to deliver product at door step.

Store guy said they can not do anything. We throughed the sysytem at the store and came back.
We got a call from one guy that they will take care and we have not received any product yet.
It is really sad when it comes to Reliance product and misbehavior from store.

Regards,
Rahat Ali
mob:-[protected]