Reliance Digital Complaints & Reviews

It has been almost 3 weeks since i am trying to get my one year old 43 inch reconnect tv repairs. It is under warranty and the board has to be replaced. It took four calls and four days for the resq team to send an engineer. I was told the part will be available in 3-4 days. Its been over 7 days post that visit. Still no call. On following up i get the standard answer, the part has yet not arrived is this the service you promised to sell your tv and extended warranty. Thouroughly disappointed

Reference no : [protected]

Service request date : 25th april 2017.

I bought fridge from reliance digital, belapur on 11/10/2016.

It was not cooling from yesterday so tried to contact service toll free number but so buzzy yesterday.

I called today morning twice around 10:30 am and requested to register service request but due to your server shutdown not provided service request number on that time.

Please provide service request number and arrange technician for rectification of problem as soon as possible.

There is no message or call back regarding my service request till now after one visit of technician.

There is no information regarding which type of part require to repair.

Water has been leaking through my Hitachi 1.5 ton AC which I had purchased from the Reliance Digital store located in TGIP Mall Noida.
I am facing this issue since 22nd April 2017 and have already logged a complaint with the reliance customer care but till now no resolution yet.
Everytime I call the customer care number, they reply back saying it would be resolved in 24-48 hours but I am not sure when their 24-48 hours period start.

Yesterday when I insisted to talk to someone senior in the customer care department, the call was forwarded to one Mr Digvijay from the Mumbai Customer Care team and he claimed to be the Floor Supervisor. He assured me that someone from their Noida team would call me between 10AM and 12PM today and then have my AC repaired.
It is already 1:30 PM and I have not yet heard back from anyone from Reliance. This is the worst customer service experience I have had ever.

I purchased an ac with below details

Ac company name : panasonic
Model : us18sky-1
Purchase date : 26-mar-2017
Delivery date : 27-mar-2017
Purchase store : reliance digital
Store address : ansal plaza, palam vihar,
Gurgaon-122017 (Haryana),
Store contact no.:[protected]

Even a month is not passed, from sunday (23-apr-2017), it stopped cooling, because it was evening (9:00 pm), so i was not able to called panasonic customer care but i called them on monday (24-apr-2017) and their service engineer visited on monday only.

Service engineer said gas has been leaked out because installation was not done correctly (Installation was done by reliance digital), so he did not fix the issue and said to call reliance digital.
I tried to call reliance digital service centre 2-3 time on monday but every time they responded like "server is slow so cannot not take action instantly", then i raised ticket via mail.in between i tried to call reliance digital store on the number which was given on the bill but did not get through.

By a number of follow up, the service engineer from reliance digital visited on wednesday evening (26-apr-2017) and now he said the leakage is from internal part of the condensor (Don't remember the exact word), so he will not fix the issue, panasonic need to fix the issue.

Then, i called panasonic to replace the product as their engineer was not able to find the problem, they said to contact reliance digital.

I then called reliance digital to raise refund as they said again their engineer will visit tomorrow to fix the issue, so if the engineer cannot fix today how come he will fix next day? He said call to call panasonic if refund is need.

I then called panasonic for the same, after spending more than 1 hour somehow i got a number (They said it asm's number).

I had discussion with mr xxxx (Asm) on wednesday evening (Approx. 8-9 pm), i have clearly
Aid him all the issue, he gave assurance that ac will get fixed by tomorrow i. E. On thursday.

After follow up on thursday, he said engineer will visit in evening 6:00 pm. I clearly sid engineer if something need to replace how can you replace post 6 pm, and requested to visit early. But then he visited my home at 6:30 pm. And then said the some issue is there, it need to get replaced.

Then i called mr xxxx again, he said it will get replaced by tomorrow i. E. On friday (28-apr-2017) but nobody came to replace it. And this keeps on going daily, they says to solve by today but nobody solves.

In between i called reliance digital and asked email id for senior person, so that i can communicate over the same on mail. Someone picked the phone and denied to share mail id.
This is really a pathetic service, i do not want to face this in future. So this is my request to take your product and refund my money (Including the installation fee).

Dear Sir/Madam

I bought the Reliance Speaker from Reliance digital Store, GIP Mall Noida on 11th Of march 2017. With in 15 days it got some some problem with volume, then we approached the store. As we were told that we have to carry that speakers to store.

We went there with speakers. One guy who (Sardar Ji) suggested to go to service center. It was really annoying and if this was the case, they should have educated them rather can calling on the store. It was really difficult as you guys dont provide facility to deliver product at door step.

Store guy said they can not do anything. We throughed the sysytem at the store and came back.
We got a call from one guy that they will take care and we have not received any product yet.
It is really sad when it comes to Reliance product and misbehavior from store.

Regards,
Rahat Ali
mob:-[protected]

I have brought new LG air conditioner on 23/04/2017 and i was assured that the installation will be done the very next day. It took a week and no one is responding regarding when the installation will be completed. By i got the massage in mobile stating Installation is completed and still some of spare parts like copper wire are yet to be delivered to me. this is very frustrating and i really need to rethink if i need to purchase any product in future from reliance digital.

This is to bring to your notice that i bought a panasonic washing machine from relience digital gurgaon ambience mall store last month and while installation engineer put the crack on side body of that machine due to wrong handling and since than my complaint is launched with relience digital for the replacement of machine but from last one month no one bothered to look into it and provide me a replacement, All i am doing just raising one after another complaint and taking follow ups with relience in context of replacement.

So can anyone please help me here let me know when i will have the replacement of my machine as from relience no one is bothered to look into this and provide a replacement is this the kind of service provided to customers by relience where customer is continually chasing them since first day and no one is bother to look into it and provide a replacement.

I bought reliance reconnect 42'" smart tv on nov 2014. After that i feel bad about me, how am choosing worlds worst product. Its is really pain to invested 70k for worst ever product like this, come to issue, with in 3 years i serviced 4 times in tv remote. No improvements their side. Very low quality material used for remote.
Mid of 2016 tv screen was problem so i raised the complaint. The great high talented service man came my home after 1 week and he don't know how to lift tv and broke the tv screen. After 3 weeks they changed the existing tv screen.
Now again april5, 2017 remote is not working. I directly went and informed the
Service people they agree to replace the remote, but still my problem not resolved.

What i want to do now???

I have registered a complaint on April 1st 2017 for service of our Hitachi window AC and split AC. It took them more than 20 days to get my AC services. I have purchased ResQ plan for both the AC's . Window AC makes lot of noises and couldn't be used. Despite off many calls given to them even today my AC is not fixed this has become such a harassment. All the guys who sits at service center as In charge doesn't even pick calls they will give the numbers to call but will never pick calls they will promise to call to but they will never revert back. My family is suffering from the heat we have to sleep in drawing room in Sofa's as window AC is used in bedroom and is not been fixed yet despite of many calls and emails. One of the pathetic services i have seen so far in many years. No Resolution yet

Hi I hv purchased reconnect 1.5 Ton ac on 19th April 2017 and installed by 20th April
But d same day onwards its electricity consumption is very high it is taking around 4-5 units per hour I complained on toll free no two days back but technicians not yet came.
Dear related employees plz look in to d Matter as soon as and resolve it ither change it and give me another brand I can't pay for such amount it is around Rs.160-180 per nyt consumption past I hv used another brand it was usually 7-8 units per nyt.

I have initially visited Reliance Digital showroom, Velachery on 19.04.17 for purchase of LENOVO IP510. The sales executive Mr. Aravind Kumar tried to convince me for purchase of LENOVO IP 500 but I was clear in buying IP 510. Later, He quoted the price of IP 510 at Rs.61000/- but when I enquired about the price of product in different showrooms they finalized the price at Rs.49000/-. When the same has been discussed with your sales executive, he informed that he will consult with his higher officials and confirm the price. Finally, the concerned executive after discussion accepted to sell the desired product for Rs.49000/-. He also added that he will be in leave on 20.04.17 and this matter will be taken care of another executive. On the next day around 9.00 pm, me and my brother went to your showroom for purchase of the product. As the showroom was about to close, they were in hurry to sell the product. I was in the billing section and product was explained to my brother who doesn’t know about the model which I opted for. ie. IP 510. At last they sold me LENOVO IP 500 for Rs.49000/- (Rs.12978/- as down payment and remaining yet to be paid by finance from M/s Capital First) which I realized after reaching home.

I have taken up this issue with Branch Manager on 21.04.17 and he informed that it will be discussed with concerned sale executive after his arrival to the showroom. I didn’t get any response on the day so I again went on 22.04.17 . The sale manager Mr.Saravana Kumar has accepted their negligence in selling different product and has promised to solve the matter on 24.04.17 after discussion with higher official. Again I went on 24.04.17 (Monday) and came to know that Mr Saravana Kumar is in leave and this issue is being handled by Mr.Rasooldeen N.M Department Manager. When I approached him, he informed me that the laptop purchased will be inspected by our technical team and if found to be in order, refund process will be started. Believing the same, I handed over the product to him and asked for proper acknowledgment. But they have refused to provide me proper acknowledgement as such I took my product back. Finally the Branch Manager has also shown his averse in doing the same.

I was completely annoyed with the customer service provided by your team and lost the confidence with your brand. They literally deceived me and also spoiled my time a lot.

So, I request you to take up this issue with your team and make arrangement for refund of money as I didn’t wish to purchase any product from your store hereafter

Dear reliance digital maine 1 hafte pehle daikin 1.5 ton split air conditioner purchase kiya tha.ac delivery hone ke 2 din baad installation engineers aaye. Maha bakwas engineers. Pehle to aadhi adhori knowledge. Usko jitna pucho utna bolte hai. Roof pr ac ki ek unit lagti hai usko stand pr rakha jaata hai. Bhai sahab ne kuch nhi btaya or na reliance store walo ne. Simple bricks pr rakh kr chale gye. Fir 2 hour ke installation ke baad jb ac chalu kiya to pta chala stabilizer khrab hai. Uske baad store me call kiya to bolte hai 2 din baad aayega stabilizer. Aaj 3 din ho gye ab tk nhi aaya. Or kabhi bolte hai jb store se bheja tha to thik tha... Wah bc chutiya samjha hai kya. Payment pehle krva lete hai baad mein koi responsibility nhi leta. City me sabhi shops ko chod kar reliance ko choose kiya. Socha acchi service milegi.. But now i don't think so...

Hi,

I am Ravi Bondada purchased Reconnect Air Cooler on 23-May-2105. Around 10 days back it got stopped working due to Motor issue. I visited Reliance Digital show room on 17-Apr-2017 which is located at Kothapeta, Hyderabad, Telangana. They provided me the toll free number [protected] to registered my complaint. On 18th April 2017 I called on the toll free number [protected] then I got response saying that server is not working due to that executive is unable to registered my complaint and the executive confirmed me that I will be receiving a call in next three hours. But I had not received any call till now. On 19th Apr 2017 I again called on the toll free number [protected] then I came to know that complaint already registered on 18th Apr 2017 without my knowledge and the complaint number is [protected]. Call center executive provided one local (Hyderabad) contact number[protected] to get faster solution. I spoke to Mr. Ananth on the provided local landline number and he gave me the Manager (Syed Mohisin) Number [protected] for Hyderabad location. I called Mr. Mohisin for almost 10 times. He send on engineer (Mohd Kareem, Mob No: [protected]) to my residence and he confirmed that motor problem and the stock is not available. I requested the manager to place an order for motor to rectify my complaint. Post that i am calling these two persons every day and I am not getting proper response.

Today also I tried to reach Manager but as usual busy. I spoke to Call Center Executive Ms. Abhilasha and the same old answer server is not working due to that we are unable to take complaints or update on the complaints.

I just want to know whether repair and service team is available at Hyderabad location or simply selling your Reliance products and you people are least bothered about the customers complaints. Sorry to say this but the service is pathetic and no one is bothered about customer.

I request if any body is there to help me in this regard...Looking for a positive response at least now.

CUST NAME: RAVI BONDADA
MOB: [protected]

EAN:[protected]
CAPACITY: 55 LITRES
PURCHASE DATE: 23-MAY-2015

Thanking You,

Ravi Bondada
[protected].

Hey, just purchased a Daikin Ac from Reliance Digital, mumbai but seems that indoor unit is making noise. I agree to the fact that split ac outdoor unit makes noise, indoor unit fan speed makes noise, but I don't agree that there's a gas passing sound in the indoor unit whenever the compressor starts. Called the technician but he says that the hole made in the wall is not closed after installation so it needs to be filled to dampen sound and the sound coming is natural. I'm willing to challenge reliance digital that the gas passing sound in indoor unit is not natural and I'm willing to take back my complain if they show me that gas passing is natural and can be found in any other ac's. Not recommended from buying at reliance digital.

Worst product and bad services!

This is my second complaint in just 2 months. My reconnect 1.5 ton split ac got defective again in just a few days. Its not cooling. Its working just like a table fan. I have again raised a complaint on 18th to fix the issue but there is no engineer visit till date (24 april).

I am calling them daily 5-6 time per day and each time customer services team told that my ticket has been assigned to an engineer and he will visit today. But there is no call or engineer visit till now.

I have escalated this to cs head on 23 april, hoping they will help.

Complaint no[protected]
Complaint subject. #6678255 (Email cs head dl)
Complaint date: 18/04/2017

I had purchased voltas 1.5 ton 3 start ac from reliance digital crown interiorz mall faridabad in may 2016.

Along with ac i also purchanced resq maintaince plan.

Generally with new ac itself we get 3 free service and the company provides the service even without we registering a service.in my case, no one contacted me. Now when i registered a service call on 19'th april 2017, i was told that the service would be done with 48 hours.

Till now no technician has visited me for ac service, neither have i gota call from reliance.in fact i have given multiple call to it's customer care, and i just get told that the service would get on that day itself.

It is a very pathetic service which reliance digital is providing and i would not recommend reliance digital for buying any electronic item, because their after sales service is very poor.

I have registered for AC servicing on 20 April 2017(ph.no.[protected] ).but so far there is no response. And today i have tried to contact the Representatives but they were busy even after waiting in line for 6 minutes.This is very bad on your service part.Pls rectify this issue.My resQ Sr.no.429010.No response from Reliance since 5 days of my complaint. Very irresponsible and careless Service. I will restrainted to go for Legal Aid if no further aid is received.

We bought a Reconnect subject AC form reliance. It is more than 10-15 days i have continuously communicate with reliance digital customer care regarding compliant of our above mentioned subject ac and finally we got the compliant number on - 19/04/2017 (compliant No. is[protected] and a new compliant no.[protected] on dt.22/04/2017 with Mr. Rajesh. We had continuously called for ac compliant all the time reliance digital
customer care executive tell us our engineers will visit by today evening or by tomorrow morning and he will call you back soon but for the last 10-15 days neither no call given is back nor no one come to check our AC.

WHY IS THERE NO ACTION BEING TAKEN??? WHY ARE THE ENGINEERS NOT WORKING ON OUR COMPLAINT???
WHY ARE THE SUPERVISORS HARASSING US BY SIMPLY IGNORING OUR REPEATED CALLS..

Request you to please send your engineer to check our compliant on URGENT BASIS.

We bought a hitachi ac form relaince. This summer we have called for ac service but everytime a person comes he gives a refrence of some other person...

The customer service people have kept us on hold for 25 mins and then they tell us we will revert to you. And no call is given back.

At the peak of summer season my parnets whho are 72 yr old and 67 yr old are not able to use the ac!! Why is there no action being taken??? Why are the engineers not working on our complaint???
Why are the supervisors harassing us by simply ignoring our repated calls..

There has to be some accountability. Please look into our problem.

I have purchased 2 ac (Whirlpool 3d cool 5s and voltas window ac 5s) from reliance digital store on 09/04/2017 i have given cheque amount rs near about 20000/- from some reason i have changed my voltas ac and purchased same whirlpool ac 3d cool 5s i have given 1500/- rs extra for the product billing because i have financed from bajaj. There is very serious communication gap between ur employees. As on 22/04/2017 my ac was not delivered. Please take serious action because ur employees was not given any answer of my billing and there is no person to taking responsibility. I am visited ur reliance store from 09/04/2017 to 22/04/2017 he always saying. I am doing sir but i sit at there there days from 5pm to 9:30pm daily but no response will be given to me. Please appoint one responsible person for taking grievance. If these type of issue created from your side one day ur store was closed because of your employees behavior kindly change the staff of panipat for better service.