Reliance Digital Complaints & Reviews

Dear Sir,

I am thokala Devarajuliu i need parcharged Aquaguard water purifier geneus (05.04.2016)reliance digital 8690 Abitowers, tirupathi. This product curectlly workes 4 months only. after 5th montha reparing this producted . I complant reliance digital store but no responce employes. so many times complaints but no responce. i am suffering and iretterd . plz soule this problem. in case not respoined i complainted in media ...plz solue this problem immiditily sir.

thanking you
[protected]

This is in reference to Service request #[protected] that I am having to write this compliant to you, regarding terrible service provided by Reliance Big Tv service engg, Sanjay & amount of 400/- charged forcibly by him, when no service charge is supposed to be charged.

It is almost now 6 years now that I have been Reliance Big Tv customer, re-charging both my connections annually, with the hope that proper service would be provided from their end.

The service engg, Sanjay (Yemlur, Bengaluru) turned up after much request to wait for me for 10-15mins, as I was outside & after much trials could detect the issue, changed the connector & charged 400/- bucks. After confirming with the customer care that no amount is to be charged, I called him back but he was not willing to return the amount and after some time, I received the below ridiculous message.

"Dear Reliance Digital TV Customer, your Service Request No[protected] is closed. You are charged Rs.0.0 .Trust the issue was resolved to your satisfaction. Thank you."

Further, it is Herculaneum task to reach the Reliance Big tv customer care team & after 3 trials after call gets disconnected every time, it says that have crossed number of trials for the day, which is utter frustrating.

Kindly help get the amount of Rs.400/- credited back to my Reliance big TV account, following which I would go for my next annual subscription, which is due on Feb 8th.

Pl action the requested on priority.

Regards,
Sunanda Pillai
(M) [removed]

My name is NITIN MISHRA and I purchased a LG smart 3D TV on 29/10/2016 in your Mahagun mall Reliance store.Your sales manager commit us before purchasing that store offers me to four 3D glass with the t.v but they guys send me only 3 3D glass and one of the glass was defective.Now the time has turn but after 3 months No one solve or resolve my issue.Rajnish was the salesman & Harish is store manager, I call on phone and raise the issue so many times with Harish but I think after sales both guys never responded. So please solve my issue because after that I have no option & my last option will go to forum.

Myself Sunil kumar yadav
I had purchased Whirlpool washing machine from Reliance digital db mall, bhopal and machine still in extended warranty period. On 27 july 2016 our machine was strucked suddenly and the washing process was stopped. Immediately I lodged complaint to Reliance digital.Then I spoke with Mr. Sunil, Area incharge, Reliance mobile:[protected] and explained him clearly about my problems. Whenever I called him he said that he will send the technicians next day.Many times his mobile was switched off. I also spoke to Manager of Reliance digital, bhopal branch.But no proper reply from them Many a times, engineers used to come but in vain..with wrong machine part. Nearly 6 months has gone but our complaint has not been attended. And finally, since a month, they have taken washing machine to their service center and on contacting them, they are not even picking up the call. Our machine is with them and since a month, we have not got any response from them.

I would like to say that Reliance digital service in bhopal District is very very poor. Its required more training to the responsible person on how to communicate with customer and take responsiblity for actions and filed complaints. I am very much disappointed with service.
.I hope that i problem will be solved in a couple of days. My mobile no. [protected]
Thank u.

Hi Team,

SMart card number[protected]

As part of relocation process I have raised a request to uninstall my connection on 30-JAN-2017 which was done on 31-JAN-2017. On 31-JAN-2017 I have called up customer care to update my new address and raise new request for instalation. The executive was updated my new address but didn't raise a request for installation. I relaized this on 2-FEB-2017 and and asked to raise a request. There is a request #[protected] to install my connection back. As part of following up with customer care I am getting below answers.
1)They said techinction called me but I was not rechable( I was available and in case if I miss any called I get an SMS with number details. Technician didn't called me at all.
2)I said same to escaltion manager than he replied that there was some issue with local cable operators and they asked me to pickup a technician when he call me.
3)Till now technician didn't call me, but customer care executive told me that I already spoke to technician.

I really don't understand why your team is giving all false information and why they are delaying my connection.
Customer care put my call on hold for 30 min then it got disconnected.
Could you please help me to get my connection get installed at the earliest. Please let me know if you need any information from my end.

It has been 10 hrs since I purchased Reliance Jiofi device from Nagpur, shankar nagar. The device is still not activated. I am getting anxious. Looking at the complains for jiofi activation piling up at websites, it seems reliance jio if not activated within 4-5 hrs takes days to activate. It is requested to Reliance digital and Reliance Jio to take up my matter and resolve the issue quickly.

Hi,
I'd like to bring to your Notice a Fit Case for Fraud and Beach of Trust by your Reliance Digital Employees @ Mantri Mall, Bangalore or elsewhere in your Branches List.
REF: Coupon ID[protected]
COUPON NAME : I OWE YOU 750 ROI
TRANSACTION REF. ID[protected]

I had made a Purchase of IFB Dish Washer from your Mantri Mall Outlet, Bangalore on 25 Dec.2016.

I was provided above Coupon by your Store, for Redeeming till 31 Jan 2017.
When I visited your Cunningham ROad, B'lore store to Redeem the Coupon, TO MY UTTER SHOCK, the Staff informed that THE COUPON HAD ALREADY BEEN REDEEMED??

How can that Happen, when I've Physically got the Coupon?
Repeated queries have not elicited any Response form your Cunningham ROad Staff.
THIS IS CLEAR FRAAUD AND BREACH OF TRUST AND CONTRACT.

I'M WRITING THIS ESCALATION TO YOU TO SET IT RIGHT IMMEDIATELY-- FAILING WHICH I SHALL WRITE TO MRTPC AND CONSUMER FORUMS

I bought this 65 in TV 4 k from Reliance digital, Phoenix Market city, Pune on 14/1/2017. just 15 days back.
From yesterday, I have observed that there is a vertical line appearing on the TV when I switch it on . It remains all the time when TV is on .
There is also a horizontal line, but the vertical line is predominant .
Please attend to this asap
subhash kittur
[protected]

I have Taken a new TV model LG LED32LH564A on[protected], from Reliance Digital, Sambalpur- 768004 and items delivered on 30-01-17 at 13-55 but not yet installed in my home. My purchase
ID: [protected]
How much time it requires for installation of TV from purchase.
Do the customer care can take care? Do I rate the service of Reliance very poor.

Please find the grievance notification reference #[protected] against my concerned highlighted below. Hope the concern is taking on highest priority to resolve on priority.

Yesterday we got several calls from the person who came to install my Reconnect 55 inches TV and Samsung BAR as being appointed to attend the call where as I have categorically asked to to send the same technician who did the mistake or who is fully responsible of my points concerns stated below.

1. Need a competent technicians with a support staff to handle such a big and heavy TV.
2. Need a competent technicians who know in & out of the connections so that TV can be viewed with TV sound itself without depending of Music system / BAR. OR
3. Music BAR can connected to get a better sound while watching fevourate movies on TV.
4. Need a replacement with a fresh TV as the scratches visible on the left side of the TV which surely damaged LED monitor however I know there is warranty against the TV purchased but why should I take a damaged/scretched items whose life span gone down. Heart / brain of the LED is the monitor part which was pressed hard and scratched.
5. Jumbles of cable back side which is visible clearly/ joint of TV & BAR power to be separated as this make a nasty feeling my well interriored Drawing Room.

Please take necessary action to replace the TV and make the connection proper with BAR.

Give me Escalation matrix of service support of Reliance Digital to being into to top officials notice so that henceforth none other customer’s having such harassments & nuiscence investing huge time and money.

May please call me any time on my cell @ [protected] or email @ Shibu.[protected]@siemens.com / Shibu.[protected]@yahoo.co.in.

Mail sent to EMAIl ID : cccaxismall.[protected]@resq.in

Dear Sir,

I am writing this mail with fullest dissatisfaction and required your immediate intervention in this issue..

This month 8th we went to buy a LAPTOP for my daughter who is doing her B.Arch 3rd year (who badly need it very URGENTLY for the Project). we have selected RELIANCE DIGITAL Kilkattalai branch (Chennai) which is nearer to me.

when we went to them we have seen many laptops and based on the recommendation of the staff JACOB we have finalized DELL laptop 5559 i7 16GB 2TB 4GB W10 for the amount of 76K. we have taken a loan thru BAJAJ and settled everything. then the reliance team informed us that they will deliver the laptop by next day after installing necessary software's.

But when we went to get the laptop on 9th Jan 17 to the store on that time only they told that the said laptop is having screen display issue and then asked us two more days times to get the new one. so with the complete dissatisfaction we came home. And my daughter was fully nervous due to her project...

After that 12th of January again we visited and asked for the new laptop and then they have shown another piece of DELL laptop with same configuration and we said ok and immediately they have delivered that laptop. BUT THEY DIDNT GIVE US INVOICE AND RECEIPT...So we faced difficult in security to take the laptop out from their showroom and the sales team came and informed the security and then only they have re leaved us .

past one week we are keep on asking for the receipt and they didnt give it.

in the mean time from 25th January onward the given laptop also started giving following troubles:
1. Keyboard lights are not glowing
2. Unable to shutdown the system (even if we switch off immediately it restarts again)
3. Often it goes to FLIGHT MODE. (automatically after switch on the laptop)

in this situation tell me what is our mistake?
selected RELIANCE DIGITAL or selected DELL??????

1. How come DELL product creates issue in the stores itself...
2. How come DELL product getting repaired in a week itself.
3. what is your quality checking level? ( are you really doing it i doubt)
4. Are you selling defective pieces to the stores... ( my below lines will confirm it )
5. And finally how come the RELIANCE DIGITAL such a big stores sells your product without receipt and invoice and not even a gate pass???

so totally i am upset and lost confidence on DELL product and RELIANCE STORE...

this is not my first experience and in 2014 when we bought the same DELL system from the factory itself. in that also i am doubly sure that the piece given to me is a used one and in that when ever if i open the system immediately a name EASWARAN is displayed.. i hope that laptop was returned by a customer Easwaran,
see i don't have any intention to destroy DELL & RELIANCE company name and at the same time i don't want to become a fool and to lose my hard earned money due to lethargic sales attitude and the systems...

Myself Abhishek Kumar Roy.I have purchased Kent water purifier from Reliance Digital, Phoenix market city mall, Bangalore 3 year back.I am regret to say that services of reliance Resq is so pathetic and moreover cheating customers.My register mobile No is [protected].During Nov 2016 Resq customer executive visited my place and change only two filters and told me that Carbon filter he will change later due to unavailability of the filter, He told me that in Jan month get it replaced.I agreed at that time. Now as i was out of town so it got slipped from my mind and even executive also not contacted me.I register a complaint on 26th Jan 2017 and contract expired on 25th Jan 2017.So missed by a day and even its not my mistake Reliance have responsibilty to change filter and now service incharge is refused to change filter free of cost.which is unethical.

I have done Payment for LG air conditioner 1 ton. But today reliance branch of iscon mall ahmedabad is telling that we do not have stock of this product you take another product. Why should I buy another product as my requirement is 1Ton a.c. Only. Reliance store person are telling me to buy 1.5ton product with paying additional price. Now 26th January offer is also not there at other stores such as croma. Where should I buy this product now. I need this product. I have to unnecessary go to reliance digital. When I went today store incharge was also not available. Please help me urgently. My money is blocked and offer is also gone for 26th January. JAGJEET - [protected]. I paid for MODEL LG1.03SLSA3PT3D WHPe.

Sir/mam,
i bought a phone by reliance digital on[protected] and they gave me defected product, so i returned the day after purchase, they took the product and told me i'll got my money back on my account but i didn't got that money yet and when i called them they always make some excuses and hang up the call.
so its my humble request to you please do something as soon as possible, i'll always thankful to you

I realized now after we traveled out of the country that the mobile cannot be used - samsung a 7 10 for sim out of india.

We bought in december 2016 a samsung mobile from your r mall outlet just to use jio card. This is blocked by your people and we need the pin number to unlock.
Name - lakshmi shrirham / e mail - [protected]@gmail.com dob[protected] alternate number[protected]
Hrirham

I had purchased a hp ultrabook on 26 dec 2016 and i found that to be a damaged product within 13 days of purchase. After many hard efforts these reliance people agreed for a replacement. Unfortunately they didn't have the same product and so i had no other option but to choose another one. I went with hp laptop of 56k and i payed the required money on 17 jan 2017. They promised to handover the new product within 5days. And as expected they didn't turn up! It's been 6 days and these reliance people are not even bothered to talk even when i've called 15times. The manager who is responsible for the cause is least bothered. I'm extremely disappointed by this kind of poor service. I never expected this kind of response from sych big names! Never in my entire life will i go to reliance digital again!

I have purchased panasonic led tv 32" in visakhapatnam reliance digital in cmr central maddilapalem i got delivered today but wall mount is mis matched so the representative told me that his technician will fix table mount for today and he will replace wall mount in couple of days. But table mount also not matched again i called him and he got angrily says that why you called again wall mount will replaced in couple of days but i called for table mount. No responce till now

I bought Reconnect TV on 14th Jan and having below issues:
1) Billing issue: they swiped my card twice worth of 29, 600/- till now it is not been resolved and no response from Ramamurthy nagar Branch-Karthik.
2) Delivery delay: they the delivered the product on 17th Jan(morethan 3days)
3) Installation issue: No one has come for installation, keep on doing followup
Almost I made 40 calls so far.

I have purchased Reliance JioFi router device for 1999 from Reliance Digital in parbhani on[protected]. Though the Jio sim activated and device is showing full network while connecting wifi it is showing that my account balance is exahuasted. I have not used a single byte of data from the device since purchased. My Jio sim number: [protected]. Please help me to resolve my issue.

I would like to share that I bought Jacket of Oner brand from Reliance Trends Sec 10 Dwarka but after one time use I found that there is bobbling in my jacket. This jacket cost me 3000 RS and I did not believe that with this cost I still facing this type of issue. As I bought this jacket from Reliance trends so currently I do not have my bill receipt as after using jacket I dispose that bill but after one time use when I realize that I should return this so due to missing of bill receipt I was unable to return the same. Please take any action on this as I can not accept this type of jacket with this much cost.