Reliance Digital Complaints & Reviews

I had purchased induction set of 3 pots of Reconnect from Reliance Digital on 28th Oct 2013. (PLU#[protected] But one of the frying pan doesn`t heat. I went to the shop but they didn't listen to me. After logging complaint with service the pan was found to be faulty and was not working on any of the induction plate.Similar problem was found with other pots as well with Reliance Digital.But they are not ready replace the pot.I have suffered a lot due to this as I visited 4 times to the store and have taken back the pots and blackmailing me to take refund for all three pots but not giving any replacement.

I recently bought LG air-conditioner(LG 1.5T 3 STAR LSA5MP3M) at reliance digital showroom, Madenaguda, Hyderabad. Yesterday they got the unit to home and they installed it today.

Customer Name: Sai Karunakar.Allu
CIN No:U01100MH1999PLC120563
Store No[protected]


The installation is very bad to say the least and very unprofessional !!!.The Guy who came for installation was very unprofessional in his work.

He drilled the holes at four places in my house to get the pipe to the outdoor unit.While doing so he drilled the wall very very badly.

Firstly he hasn't chosen the nearest place to install outdoor unit and secondly he routed the cables drilling holes all over the walls.This has damaged walls of the house .Being a rented house I have to now bear the expenses of the repair. This is the bonus I got for buying your AC.

Besides that routing of the cables was not done neatly at all. They were left hanging . Even the power cables were not neatly routed to the socket.when asked to route properly the answer was there is no cable to do so. They were routed like cable TV wires on streets.

It was written in the manual to check gas/water leak while installation, when asked about that they told they have done and it was fine and will not check again.when asked to check for temperature after setting AC to that temperature he told for that we need to call service center for that. We notice sound from outdoor unit and the indoor unit as well and asked him to check and the answer was that it gives that amount of sound

I expected Reliance to do professional and smooth installation but the case was quite opposite.

I am very frustrated and unhappy with the service from Reliance Digital. I hold reliance digital responsible for the damage done to my house by the installation guy.

Reliance Digital SHUT SHOP!!! It has been 1 month or so from installation of a 2 ton voltas unit which was assured to be a new working demo unit from their 100Ft road Indiranagar outlet, we also bought extra warranty to not incur service issues later. However, the ResQ service outlet shows no customer service attributes at all! They clearly said they cannot entertain our request! The manager at the 100Ft outlet requested a fresh unit on our demand and today being the 4th day from request they do not even have the courtesy to remember or call the customer back, I had to call again and find out. Post which on calling their office from Mumbai, as our receptionist was in the blazing heat for 5 days, they didn't respond or attend to our complaint. Only after repeated calling they then designated that the electrical board in the unit needed replacing, if that is so with a fresh unit then change the whole AC!!! It is brand new and still under warranty. This is called FRAUD, plain and simple! I just put a complaint up on this FB page and my complaint disappeared. I do not believe that such online monitoring that constricts a customer's view is ethical, to say the least. Rude, incompetent, unethical, and downright silly is all I can say about Reliance. I just received a call saying they will fix the electrical board in the unit. NO THANK YOU! NOT AFTER ALL THE TROUBLE WE HAVE BEEN PUT THROUGH, IT IS ONLY RIGHT THAT THE UNIT BE REPLACED OR TAKE IT BACK AND REFUND US THE ENTIRE AMOUNT WITH THE ADDED WARRANTY WE HAVE PURCHASED FROM YOU! THIS COMPLAINT WILL BE POSTED ON EVERY PUBLIC FORUM WE FIND RELIANCE ON. TO NOTE OUR COMPLAINT WAS ON April 1st, 2014 and till now, NO SERVICE ON EMPTY VESSELS!!!

Reliance Digital SHUT SHOP!!! It has been 1 month or so from installation of a 2 ton Voltas unit which was assured to be a new working demo unit from their 100Ft road Indiranagar outlet, we also bought extra warranty to not incur service issues later. However, the ResQ service outlet shows no customer service attributes at all! They clearly said they cannot entertain our request! The manager at the 100Ft outlet requested a fresh unit on our demand and today being the 4th day from request they do not even have the courtesy to remember or call the customer back, I had to call again and find out. Post which on calling their office from Mumbai, as our receptionist was in the blazing heat for 5 days, they didn't respond or attend to our complaint. Only after repeated calling they then designated that the electrical board in the unit needed replacing, if that is so with a fresh unit then change the whole AC!!! It is brand new and still under warranty. This is called FRAUD, plain and simple! I just put a complaint up on this FB page and my complaint disappeared. I do not believe that such online monitoring that constricts a customer's view is ethical, to say the least. Rude, incompetent, unethical, and downright silly is all I can say about Reliance. I just received a call saying they will fix the electrical board in the unit. NO THANK YOU! NOT AFTER ALL THE TROUBLE WE HAVE BEEN PUT THROUGH, IT IS ONLY RIGHT THAT THE UNIT BE REPLACED OR TAKE IT BACK AND REFUND US THE ENTIRE AMOUNT WITH THE ADDED WARRANTY WE HAVE PURCHASED FROM YOU! THIS COMPLAINT WILL BE POSTED ON EVERY PUBLIC FORUM WE FIND RELIANCE ON. TO NOTE OUR COMPLAINT WAS ON April 1st, 2014 and till now, NO SERVICE ON EMPTY VESSELS!!!

I paid cash payment as per your bill no.Ean*[protected]/card no.[protected] for the above produts to be delivered within 3 hours but till date i have not recd the same mr.Mahesh is dodging me it will be delivered once driver comes out puzhal jail ihave not given money for fridge till driver comes out from jail .I cannot wait iam filling consumer court case for rs . One lakh damages for harassment/ mentol agony. All the liabilities on your commpany for all the damages

Hi team.I am complaining about the behaviour of your staff reliance digital store kumar Pacific mall swargate which is pathetic and don't have manner s to speak to add to it security is worst. Worst we are really upset coz we got faulty handset raised complaint about it they kept the handset and no news since two weeks my husband went to check the security didtnt allow him as they did not had records of tht handset it was the store staff fault they didn't registered. On top all the staff came to fight but non took the initiative to solve the problem. The security staff abused my husband and said will see to it your faulty piece doesn't get repaired.I am in the process of filing complaint against your company and with media will see to it This gets highlighted and people know how pathetic reliance store and their people. I want quick reply to my complaint.

Though I have a one year extended ResQ plan from reliance - they have not come properly even for a single regular s ervice. Now exactly a year has gone, with one more year of warranty left, they are saying I have not purchased AC from their store and I have got a washing machine. This is surprising, and all my calls to the customer care is useless as I have spent more than 10 days trying to raise support tickets and calling their customer care to get an answer that they will call me back after checking. This is heights of bad customer service.

This ia Manjunath Bhat, I have purchased SONY LED TV 32" on 31-03-14 in reliance digital ITPL. I got assurance from reliance sales officer that installation will be done within 48 hours. This is the 7th day.I got the TV delivery but still not installed. I have made complaint. Still nobody is coming for installation. Consider this as high priority and make the things done on time. Name: Manjunath Bhat Address: Ground Floor, Pillappa Campound, Virgonagara post, Hoskote Manin Road, Katamnallur Cross, Bangalore East Pincode: 560049 Land Mark: Kadugudi to hoskote main road, Katamnallur Cross PH: [protected]

I purchased Samsung A/C and Symphony air cooler with bill no C7963 #24 16:24:26 total bill Rs 56, 643/-.
Bill dated 29th march 2014. A/c has been delivered on 30th march 2014 but till now it has not been installed.
I have been calling them but they say the guy will come and install tommorow, but till now the guy has not come.Dont know when will tomorrow come for them.

Apart from that air cooler has not been delivered.when we call the store they say the stock is not there, can't they inform us at the time of buying the product.I think it's the primary duty of the store to inform the costumer about the products stock available or not.All these while I have been calling the store.

I request all who want to buy A/c or air cooler from reliance digital plz there will be always a delay and no assurance of the service.

I have purchased wd elements from relaince digital today i.E., 29-march-2014 as ther has been an offer for free skullcandy headphones. Unfortunately these headphones never worked & the executives responded that this is a free product whether the product works or not it is not their responsibility.Wd elements is a base model hard disk which is priced less than 4000 in the market, i have paid 4999/- as there is an offer with this product.Please help me in getting the head phones replaced.

Wd elements is a base model hard disk which is priced less than 4000 in the market, i have paid 4999/- as there is an offer with this product.Please help me in getting the head phones replaced.

Please help me in getting this useless head phones replaced.

Purchased TWO SONY Sony's unique TRILUMINOS™55 inches and 42 inches on the 25th December. This was purchased under the FREE GIFT scheme of Free head phones, Till date in-spite of repeated phone calls there has not been a single initiative to solve the problem. The attitude of the personnel is pathetic in reliance. The warranty card is yet to be given. The installation report also is not being signed till date. The kind of person being sent to install the TV is not at all qualified In Spite of repeated calls there has been no formal acknowledgement. I think it is a waste of time to visit the Reliance Digital showroom

We bought 2 Hitachi AC's from Reliance Digital shop in Lokhandwala complex. Hitachi AC's behaved like second hand AC's. In the first 3 months we had to fill gas for a new AC. We bought 2 years extended warranty giving us a coverage of total of 3 years. Reliance Resq never met with their service committments. Even if we had to call them and remind them to come for service, they did not. On the contrary they tell us that our service contract is over. They have outsourced the servicing job to some other agency who are equally bad in service. I feel the whole system is dead. Reliance should shut their shop if they cannot take of after sales

Hi, This is to share to my worst experience i had after doing my first purchase with Reliance digital ( Vashi ), i had never faced any issues with my previous purchase with CROMA & Vijay Sales.To start with, 1) On 8th march i visited the outlet to buy a home theater where i was suggested and i liked myself the Yamaha home theater YHT 299 on which there was also an offer going on -- a LG blue ray palyer FREE.2) After the billing i was told that the Blue ray player will not be delivered along with the product as the same needs to be collected within 10 days, when i raised the question why ??? i was been told it is the process and also it is not available in the stock !!! I told them the same should be coummicated to me before the billing as i want the same along with the product, they told that it is the part of process, where i told them i need the player within a week time and i was assured for the same.3) On 9th the Yamaha was delivered to my doorstep wherein the driver asked a baxix ( money ) from my wife for getting the system deliverd. my wife had given Rs. 50 ( Home delivery FREEEEE !!! ) 4) On 10th or 11th engineer visited my home for installation of the product which was supposed to be FREE when i told to mount the speakers on the wall i was been told a charge of Rs 515 as it is not part of standard installation, when i told will get a check on the same it was done for free ( ???? again on the commitment )5) I made a 4- 5 followup calls with the vashi branch to check on the availability of blue ray player and every time i had a word with different people but the same is not resolved yet.RELIANCE DIGITAL BELIEVES IN SELLING THE PRODUCT WITH WRONG COMMITMENTS STARTING FROM THE OFFER DISPLAYED, FREE INSTALLATION ETC.I would request you to please get your product BACK and get my money refunded !!! as i have lost all my trust in your services.This is my first and last transaction with reliance and also i will try n communicate the same in my group so that people are aware of the services offered by Reliance.Pls get the product returned or else will have to get in touch with consumer court!!!..Regards, Sanjay Yadav

Sir,

It is submitted that on 26 Jan 2014 there was offer going on
Reliance Digital, Reliance Retail Limited, Pinnacle mall, Gnd floor, Plot No-
3, Opp Dwarka Metro Station, City
center, Sector-10, Dwarka, New Delhi – 110075. I purchased an Hitachi AC, 1.5
ton, 5 star from there and paid full amount of Rs 27976 on same day i.e. 26 Jan
2014 under the offer. Order no –[protected], Product serial no 15446, order
no 2 – [protected], salesman ID[protected], superviser # 1876. They confirmed
me that as per company policy they will
supply the AC, stabilizer etc to my home on next day i.e. 27 jan 2014 but to
great surprise, reliance Digital inform me that they don’t have AC in their
stock and not supplied the item till date even after lapse of one and half
month. Every time they call me to settle the matter but after two hours of
waiting at their Customer Relationship centre, I have to return empty hand. For
this AC I have to visit nearly 15 times to Reliance Digital only to get my own
due. Now I request kindly take action against those defaulters official of said
reliance for my harrassement and wasting my money, time and energy. Also
request to supply me the required item immediately as I have already made full
payment to them.

Yours sincerely,

SAUMITRA ROY, AIG, SPG, QTR NO 75, TYPE 4, SPG COMPLEX,

SECTOR 8, DWARKA, NEW DELHI 110075,

MOBILE –
[protected], [protected].

I have purchased Micromax P275 tablet in April 6, 2013. I have paid 4499 rupees and got the product. After 3 months it stopped charging so I contacted micromax service center, sector 18 Noida. They refused to repair my tablet stating that its bill does not contain right product ID. I have visited reliance digital store again, they told me that they had talked to Micromax service center and now they will accept and repair the tablet. I again visited micromax service center and they again refused to accept the tablet to repair. I have again visited to reliance digital store, now they told me that please deposit the tablet with reliance digital store and they will get it repaired from micromax. I have deposited it in august and after 20 days when I contacted them they informed me that tablet can not be repaired. They have mentioned improper / wrong product ID on the bill and now refusing to accept their fault. I have lost my hard earned money with them and my fault is only this, that I have purchased it from reliance digital store. shame on reliance, they only want to sell the product no customer satisfaction. It is being 7 months no action is being taken from reliance digital. Please resolve my problem as mistake is done by reliance digital store only. Even I have followed up with Mandar Potdar from Reliance Digital head office mumbai, Initially he took interest to resolve my problem after few weeks he stopped responding and replying emails. After that I have followed up with Reliance digital local store officer Manas Dash from Reliance Digital, Gip, Sector 38A, Noida, He also stopped replying my calls. Please help me someone as Reliance cheated me with fake bill. Thanks, Trilokesh Verma +91 [protected]

I brought water purifier from Reliance digital store in pheonix mall. It has been 2 weeks and no one came to install. They keep giving me run around and when i call customer service, i get standard answer that someone will call in an hour. I also keep hearing that technician called but i didnt pick up phone. They are bunch of crooks.

I purchased Samsung LED TV (Model No. UA39EH5003R 39 inch (99 cm)) on 13 Feb 2014 from Bhopal Reliance Digital Store (paying full money using my SBI debit card) it was told that the same will be delivered by 18 Feb as currently it is not available in Bhopal.

They keep me informing that it shall be delivered within 1-2 days every time I call them but there is no clarity.

TV is still not delivered.

You are request you to look after the matter and deliver the TV as soon as possible, so as in order to avoid any inconvenience caused to consumer.


Regards

I bought a Sony Xperia C5502 on 15 Feb., 2014 at 8:00 PM from Reliance Digital, Brookfield, Coimbatore. The phone stopped working at 9:00 PM, since the store was not open in the night, I handed over the set to Reliance stores at 11:00 AM on 16 Feb., 2014. The concerned took all the papers, box, accessories & phone & promised to repair & hand it over on 17 Feb., 2014. The whole day I have been tracking & there is no answer yet from the Reliance team. Above all the concerned staff is busy arguing to prove their point that it's my fault. Yes, it's my fault, why did I purchase it from Reliance stores ? The road side vendor would have given a better service than a corporate house like Reliance. 1. Why should I accept a repair product within hours of breakdown? 2. Why did I invest thousand of Rupees, if I have to wait to get my mobile ? Are we in a primitaive age ? 3. How are such rude Managers (e.g. a lady Manager) appointed as cutomer service executives ? I wan't a replacement or my money back by today (17 Feb., 2014).

I have purchased Acer laptop and HP mouse costing Rs. 35169.21 on 25/01/14. During purchase it was informed that i will get 16% gift vouchers costing (Rs. 5627) without any terms and conditions except that i have to redeem GV between 1/02/14 to 28/02/14. Salesman ID was[protected]. On sSunday 10th Feb 2014, when i visited the digital store, i came to know that for redemption of gift vouchers i have to purchase it 3 times of cost of gift voucher then and then only i will be able to redeem those points. This conditions were not explained to me during the purchase. As per communication from service center executive present at that time these conditions were not mentioned on the on the bill. These conditions to be communicated orally. It seems that the sales parson was not representing facts resulting in misleading and cheating of customer. I also forwarded above complaint to reliance customer care service on 10th Feb 2014 but till date i have not received any response. Please do the needful Regards, Swapnil M. Agawane [protected]

I Brght a 40 inch LED TV ( Worth 65000, Cash payment) from Reliance Digital Attapur on Dec 21 2013. The executives promised me the delivery of the good on 22nd ( after the payment) saying that, they dont have stock of the product.But to sadly, it was delivered to me on 31st Dec 2013 only after i have been calling them, fighting with them
day after day.

They have even promised me a Skype cam, as a add on for the good. But i did not receive the good till now ...Can any help me how to lodge a compliant in consumer court.