Reliance Digital Complaints & Reviews

We bought 2 Hitachi AC's from Reliance Digital shop in Lokhandwala complex. Hitachi AC's behaved like second hand AC's. In the first 3 months we had to fill gas for a new AC. We bought 2 years extended warranty giving us a coverage of total of 3 years. Reliance Resq never met with their service committments. Even if we had to call them and remind them to come for service, they did not. On the contrary they tell us that our service contract is over. They have outsourced the servicing job to some other agency who are equally bad in service. I feel the whole system is dead. Reliance should shut their shop if they cannot take of after sales

Hi, This is to share to my worst experience i had after doing my first purchase with Reliance digital ( Vashi ), i had never faced any issues with my previous purchase with CROMA & Vijay Sales.To start with, 1) On 8th march i visited the outlet to buy a home theater where i was suggested and i liked myself the Yamaha home theater YHT 299 on which there was also an offer going on -- a LG blue ray palyer FREE.2) After the billing i was told that the Blue ray player will not be delivered along with the product as the same needs to be collected within 10 days, when i raised the question why ??? i was been told it is the process and also it is not available in the stock !!! I told them the same should be coummicated to me before the billing as i want the same along with the product, they told that it is the part of process, where i told them i need the player within a week time and i was assured for the same.3) On 9th the Yamaha was delivered to my doorstep wherein the driver asked a baxix ( money ) from my wife for getting the system deliverd. my wife had given Rs. 50 ( Home delivery FREEEEE !!! ) 4) On 10th or 11th engineer visited my home for installation of the product which was supposed to be FREE when i told to mount the speakers on the wall i was been told a charge of Rs 515 as it is not part of standard installation, when i told will get a check on the same it was done for free ( ???? again on the commitment )5) I made a 4- 5 followup calls with the vashi branch to check on the availability of blue ray player and every time i had a word with different people but the same is not resolved yet.RELIANCE DIGITAL BELIEVES IN SELLING THE PRODUCT WITH WRONG COMMITMENTS STARTING FROM THE OFFER DISPLAYED, FREE INSTALLATION ETC.I would request you to please get your product BACK and get my money refunded !!! as i have lost all my trust in your services.This is my first and last transaction with reliance and also i will try n communicate the same in my group so that people are aware of the services offered by Reliance.Pls get the product returned or else will have to get in touch with consumer court!!!..Regards, Sanjay Yadav

Hi, I am vipin sharma and I stay in najafgarh yesterday I went to purchase a refrigerator at Janak puri reliance digital store they committed me an exchange offer on old fridge of Rs5000 and I clearly stated them it' burnt and it's not turning, initially they gave me the price of Rs 34500 however after negotiating the final deal was settled at Rs 33500 but when the delivery boy came and he refused to take the old fridge and said since...

Sir,

It is submitted that on 26 Jan 2014 there was offer going on
Reliance Digital, Reliance Retail Limited, Pinnacle mall, Gnd floor, Plot No-
3, Opp Dwarka Metro Station, City
center, Sector-10, Dwarka, New Delhi – 110075. I purchased an Hitachi AC, 1.5
ton, 5 star from there and paid full amount of Rs 27976 on same day i.e. 26 Jan
2014 under the offer. Order no –[protected], Product serial no 15446, order
no 2 – [protected], salesman ID[protected], superviser # 1876. They confirmed
me that as per company policy they will
supply the AC, stabilizer etc to my home on next day i.e. 27 jan 2014 but to
great surprise, reliance Digital inform me that they don’t have AC in their
stock and not supplied the item till date even after lapse of one and half
month. Every time they call me to settle the matter but after two hours of
waiting at their Customer Relationship centre, I have to return empty hand. For
this AC I have to visit nearly 15 times to Reliance Digital only to get my own
due. Now I request kindly take action against those defaulters official of said
reliance for my harrassement and wasting my money, time and energy. Also
request to supply me the required item immediately as I have already made full
payment to them.

Yours sincerely,

SAUMITRA ROY, AIG, SPG, QTR NO 75, TYPE 4, SPG COMPLEX,

SECTOR 8, DWARKA, NEW DELHI 110075,

MOBILE –
[protected], [protected].

I have purchased Micromax P275 tablet in April 6, 2013. I have paid 4499 rupees and got the product. After 3 months it stopped charging so I contacted micromax service center, sector 18 Noida. They refused to repair my tablet stating that its bill does not contain right product ID. I have visited reliance digital store again, they told me that they had talked to Micromax service center and now they will accept and repair the tablet. I again visited micromax service center and they again refused to accept the tablet to repair. I have again visited to reliance digital store, now they told me that please deposit the tablet with reliance digital store and they will get it repaired from micromax. I have deposited it in august and after 20 days when I contacted them they informed me that tablet can not be repaired. They have mentioned improper / wrong product ID on the bill and now refusing to accept their fault. I have lost my hard earned money with them and my fault is only this, that I have purchased it from reliance digital store. shame on reliance, they only want to sell the product no customer satisfaction. It is being 7 months no action is being taken from reliance digital. Please resolve my problem as mistake is done by reliance digital store only. Even I have followed up with Mandar Potdar from Reliance Digital head office mumbai, Initially he took interest to resolve my problem after few weeks he stopped responding and replying emails. After that I have followed up with Reliance digital local store officer Manas Dash from Reliance Digital, Gip, Sector 38A, Noida, He also stopped replying my calls. Please help me someone as Reliance cheated me with fake bill. Thanks, Trilokesh Verma +91 [protected]

I brought water purifier from Reliance digital store in pheonix mall. It has been 2 weeks and no one came to install. They keep giving me run around and when i call customer service, i get standard answer that someone will call in an hour. I also keep hearing that technician called but i didnt pick up phone. They are bunch of crooks.

I purchased Samsung LED TV (Model No. UA39EH5003R 39 inch (99 cm)) on 13 Feb 2014 from Bhopal Reliance Digital Store (paying full money using my SBI debit card) it was told that the same will be delivered by 18 Feb as currently it is not available in Bhopal.

They keep me informing that it shall be delivered within 1-2 days every time I call them but there is no clarity.

TV is still not delivered.

You are request you to look after the matter and deliver the TV as soon as possible, so as in order to avoid any inconvenience caused to consumer.


Regards

I bought a Sony Xperia C5502 on 15 Feb., 2014 at 8:00 PM from Reliance Digital, Brookfield, Coimbatore. The phone stopped working at 9:00 PM, since the store was not open in the night, I handed over the set to Reliance stores at 11:00 AM on 16 Feb., 2014. The concerned took all the papers, box, accessories & phone & promised to repair & hand it over on 17 Feb., 2014. The whole day I have been tracking & there is no answer yet from the Reliance team. Above all the concerned staff is busy arguing to prove their point that it's my fault. Yes, it's my fault, why did I purchase it from Reliance stores ? The road side vendor would have given a better service than a corporate house like Reliance. 1. Why should I accept a repair product within hours of breakdown? 2. Why did I invest thousand of Rupees, if I have to wait to get my mobile ? Are we in a primitaive age ? 3. How are such rude Managers (e.g. a lady Manager) appointed as cutomer service executives ? I wan't a replacement or my money back by today (17 Feb., 2014).

I have purchased Acer laptop and HP mouse costing Rs. 35169.21 on 25/01/14. During purchase it was informed that i will get 16% gift vouchers costing (Rs. 5627) without any terms and conditions except that i have to redeem GV between 1/02/14 to 28/02/14. Salesman ID was[protected]. On sSunday 10th Feb 2014, when i visited the digital store, i came to know that for redemption of gift vouchers i have to purchase it 3 times of cost of gift voucher then and then only i will be able to redeem those points. This conditions were not explained to me during the purchase. As per communication from service center executive present at that time these conditions were not mentioned on the on the bill. These conditions to be communicated orally. It seems that the sales parson was not representing facts resulting in misleading and cheating of customer. I also forwarded above complaint to reliance customer care service on 10th Feb 2014 but till date i have not received any response. Please do the needful Regards, Swapnil M. Agawane [protected]

I Brght a 40 inch LED TV ( Worth 65000, Cash payment) from Reliance Digital Attapur on Dec 21 2013. The executives promised me the delivery of the good on 22nd ( after the payment) saying that, they dont have stock of the product.But to sadly, it was delivered to me on 31st Dec 2013 only after i have been calling them, fighting with them
day after day.

They have even promised me a Skype cam, as a add on for the good. But i did not receive the good till now ...Can any help me how to lodge a compliant in consumer court.

Defective TVs across batch I bought 2 REconnect TVs 32 and 42 inches from Reliance Digital. My neighbours and relatives 3 more after my purchase. All TVs have defects like not playing media formats though manual says they are possible and HDMI issues. I have been following up for last 1 year but not with much success. I am planning to file consumer forum complaint and also with companies watchdog for unfair practices. Latest mail I sent to Reliance Digital below. Dear All, I was informed by Mandhar that the option is to replace 1 REconnect TV with another REconnect TV. For the 2nd one, it would be repair. I am not sure if for both, a fresh warranty would be provided given the headaches I have gone through? Also unsure which one of the TVs would qualify for replacement and repair as there are 2 models - 32 and 42 inches? In any case, I am not in favour of the above option and I had already communicated this to Ramesh y'day and today also. Also, not sure if above option is that provided basis Ramesh's inputs of if Ramesh is still working on it since he told me he would get back by EOD today? To be clear, this are the options I put forth for the several REconnect TVs that had a clear batch problem and were below standards on what was advertised and paid for by the customer! Ideally, these are expected to be recalled and a full refund provided to self. Option 1: Refund the amount for both 32 and 42 inches Reconnect TVs. This will allow me to drop any proposed consumer forum complaints from my end not only for said TVs but also for the balance 3 which I have not yet brought forth and which were purchased by relatives and neighbours post my purchase. If this option is followed, there won't be any reason for me to seek damages also both from Consumer Forum and Companies watchdog. Option 2: This is definitely not a preferred option. Refund for 1 Reconnect TV and replace a brand new TV for the other with a fresh warranty. Do get back to me categorically on email As Soon As Possible since this matter has pending for a very very long time. Your quick revert would help me to decide finally in this matter whether I need to pursue legal channels. Believe me, this is not beneficial to any one o[censored]s! Raj M: [protected]

I have Big TV DTH since 2011, recently set top box stopped working.

Service request no[protected], request submitted on 27-Nov-2013.

When I contacted service centre they are replacing current faulty set top box with old repaired set top box for Rs. 500.

When I am paying Rs. 500, which is price of new set top box then why I am getting old repaired set top box????

Person at service centre said that this is company policy to provide old repaired set top box for Rs. 500.

Now think yourself is Big TV is an honest company which take price of new set top box but provide old repaired set top box??

I lost almost Rs.100 as DTH my account have Rs.100 balance left.

But to save Rs.500 I bear this loss and leave Big TV dth.

Now I am looking for other DTH provider with honest business practices.

My genuine request to all future buyers of BIG TV, STAY AWAY FROM BIG TV or get ready for cheated.

Thank You.

Hi, Almost a month with no accountability or ownership after sending 6 mails and talking to multiple people... Mails were sent to following email ids: [protected]@resq.in ; [protected]@ril.com; [protected]@relianceada.com ; Rcomnodalofficer.[protected]@relianceada.com. Please find the mails below… Regards, abhishek [protected] MAIL - 6 15 days from the day of purchase... still awaited resolution from reliance...

Last year we purchased LG LED from reliance digital with an extended warranty. Within a year, theirs a fault in the tv screen. They told will issue a refund but its been 3 months now no resolution provided. Please do not purchase from this store from onwards. Customer service is also pathetic.

I have purchased Karbonn S1 Titanium Black mobile from Secunderabad (Hyderabad), Andhra Pradesh. Reliance Digital on 6th November 2013 at 13:17:35. . I was charged Rs 8299/-. The same piece is available on the same day for Rs. 7692/- only. Here is the link of naaptol. http://www.naaptol.com/mobile-handsets/karbonn-s1-titanium/p/12191223.html?ntpro...⇄ It is very unfortunate that a company like Reliance Digital is cheating customers and charging excess amount. Please refund the excess money charged. I have emailed my complaint to reliance digital twice o 6-11-13 and 7-11-13. There is a standard automatic reply as follows Dear Customer, Thank you for your patronage. We acknowledge receipt of your e-mail. You should hear from our representative soon with a relevant response, and suitable resolution to your problem. Best Regards, Customer Support Team Reliance resQ. That is the end of their communication. They never get back or solve the issue even after 20 days. They want to get richer by cheating customers.

Myself Dipti Ukey, I purchased LED Smart Vieira 47’’ TV from Reliance Digital, Amanora, Hadapsar, Pune on 08 November at 2.00 p.m. and at that time we have taken commitment from the executive Vikram that we will get delivery on 09 November and Installation on 10 November as weekend we can invest time for these things. Vikram assured me that mam, I will arrange installation on Sunday anyhow ..don’t worry. On Saturday, I chased these people for Delivery and at last at 9.30 p.m., I got the TV. delivered at my place. On Sunday, I called Mrs Sapna from the Store around 12 p.m.to assign the Engineer and she gave me the contact details of the Engineer. When he came for installation, He unpack everything and found that, there is no Wall Mount Unit, again I called the store, they sent me the Wall Mount Unit . The engineer was in so hurry that he has to attend so many calls and go back to his home, he told me that this is not correct unit and he will discuss this issue with his senior and he will come again in some time for installation at around 2.30 p.m. After that I was continuously calling Vikram, Vivek and the engineer till 8.00 p.m. Engineer: Switched off his mobile. Vikram: mam, I cant do anything, it will be done on Monday Vivek: mam, I will take all the information and I will call you(He had not called me uptill now) This was the long summary of the attitude and behavior of the Reliance Digital Sales, Engineers and Customer Service Executive. How they take their job and customers seriously. Actually my pain was that we (me & my husband are working., he goes to Hinjewadi(30 Kms) and I was having very tight schedule this week so at the time of Purchased, I have cleared all these things to Sales Executive(Vikram) that I want to do installation on Sunday Only. He accepted this and Committed the same. At Last On Sunday night, I called my carpenter and installed the TV. I am totally disappointed my all this and I will never go to Reliance neither recommend anyone. Thanks for your great Support and Cooperation !!!

I purchased a Reconnect Mobile around 6months back. It has 2years of warranty. Recently, My phone stopped working. I approached Reliance Digital in Kukatpally branch of Hyd, A.P. They promised me a replacement within 4days. Its been 15days, still I did not get any response. When I called store, they said - "We have sent a mail for approval, we cannot do anything except waiting for approval". They are saying the same thing for last 10days. I don't know what they want to do. I want my money back. And, now they are saying - "that mobile is not available" and giving me some lower version of mobile which does not have the same features as on my old mobile. I asked for refund. So that, I can buy any other mobile which I like.

I have had the worst experience of dealing with Reliance Digital situated in Ambiance Mall in Vasant Kunj, New Delhi. The customer care people at this store are a bunch of crooks who lure you into buying things you don't need and promise you merchandise that you will never see. I bought a LG 6.2 kg washing machine (Sales Order No. :[protected] and was literally bullied into buying warranty along with it. When I refused to take their warranty the sales guy brought in his manager who told us if we don't get the warranty we will have to pay the MRP on the machine. Later when I called them with a service issue with the product I was told someone would call me back. This was 4 months back, I called them twice after this and no one has ever contacted me. When I bought the machine, I was told there is a washing powder worth around a Rs 1000 free with it. After we had completed the financial responsibilities pertaining to it, the manager informed us they had run out of the washing powder and would call us within a week asking to come pick it up. No one ever called then, or since then. Me and my sons have visited their store numerous times asking if we're ever going to see the washing detergent. During our most latest visit 3 months ago we were told that someone from their store would call us in 2 weeks and not a day more, subsequently get the washing powder delivered to us. Not surprisingly they haven't. It is quiet sad that after all the business these people have gotten from our household, we have been cheated in such a way. I am making a formal complain and file a case against these cheaters. I have had enough with this.

I am frustrated by the way the Reliance Digital has done with me, I purchased a LED TV from RD Kalyan Showroom Mumbai on 20th OCT. I was promised that they would pick up my OLD LCD TV(even if it is not working) refund me 5K to 8K. I had been following up from 20th Oct but people in reliance digital are just fooling me and giving me fake promises of picking up my old TV. And above all this, people are switching off the phone when I call them and sometimes don't pick the phone. I am sharing the names of the following people because of whom I am frustrated( SalesMan ID[protected]. I have lost my faith in Reliance Digital Service. Hemant Jadhav Rafiq ( Vendor) Ravi Tiwari ( Salesman) Thomas (Manager) Customer Name : Vinit Singh email : [protected]@gmail.com Store Phone No:[protected]/64

DEAR SIR MY NAME IS SAROJ KUMAR, I HAVE PURCHASED A AQUA SURE WATER PURIFIER FROM RELIANCE DIGITAL BHUBANESWAR STORE ON 5TH OCTOBER 2013 AND THEY CAME TO INSTALL IT AFTER 5 DAYS AND THEIR ENGINEER SAID THAT THE PURIFIER IS FAULTY AND I SHOULD COMPLAIN FOR A NEW ONE SO I REGISTERED A COMPLAIN. WHILE CONTACTING THEIR SERVICE CENTRE THEY ARE TELLING THAT WE HAVE THE MACHINE TO REPLACE BUT AS THERE IS NO REPLY FROM THEIR HIGHER SIDE SO THEY CANNOT CHANGE THE NEW ONE. THEY ARE TELLING THE SAME STORY SINCE 18 DAYS AND NOW THEY ARE NOT LIFTING THE PHONE CALLS FROM MY NUMBER. SAROJ KUMAR [protected]@gmail.com [protected]