Reliance Digital Complaints & Reviews

Dear Sir,

I had bought a 1.5 ton Voltas window AC on 4th april 2012. when the same was delievered, it was without remote
& user manual. After contacting with store, they supplied a remote. when support engineer visited my home
for installation, we came to know that the supplied remote is not compatible with AC.
Despite contacting several times, your store didn't responded.

Details of purchase:

AC-1.5 TON VOLTAS WINDOW
DATE OF PURCHASE-04/05/2012
SALES PERSON-Mr.Prashant
STORE NAME-RELIANCE DIGITAL, BANSDRONI,KOLKATA


Even after writing many mails to [protected]@resq.com, nobody responded.


SANJAY SINGH
Mob.[protected]

Complaint against Reliance Digital (Inorbit,Hyderabad)
Product purchased - Kenwood Food Processor
Date of Purchase - 3/3/2012
Bill no - [protected]
Date of product not working and complaining to Reliance Digital - 27/5/2012. Customer service person on call(srinath) promised to look into the matter and follow it up with Kenwood. He said reliance will be lodging a complaint with Kenwood and someone from Kenwood would follow it up.
We repeated called the store(no calls from their side)and their repeated answer was that the person from kenwood will come any time that day.
On 1st June , they kept us waiting from 3pm -5pm on the pretext that someone will come to see the product but no one showed up. On 2nd June the CRM manager of the store Named Hairtha talks rudely to us saying Reliance Digital is not responsible to provide service for Kenwood products and/or deal with those who provide service for Kenwood products. They did not even provide us a complaint number. We also went to the store where again it was like being insulted talking to the person srikanth at the customer service desk. He had no intention of helping us. So that is how Reliance digital washed off its hand after selling a product to us which got unusable in 3 months. If anyone can suggest me the actions I can take(if any) legally, I will be grateful.

Person's responsible
CRM Manager - Haritha (store location - Inorbit Mall, Hyderabad)
CSD agent - Srinath

I have installed a Voltas AC in the month of January,2012 but from few days there are problems which i am noticing.Accordingly,i have called up the Reliance Digital store at VIP Road from where i had bought the Air Conditioner on 2nd June,2012.I have addressed the problem and the complaint was taken by one of the Executive.But,it is very disgusting that they don't treat post service call seriously at all.Excuses are being given day after day with assurance that Service Engineer will come.But,till now service is pending kindly look after this matter as this type of service is being over looked i will never buy or suggest anybody to visit a Reliance Store gain.

Regards
Sabyasachi Mandal

I purchased a AC of Carrier Company from Reliance Digital in Shipra Mall, Indrapuram, U.P. on 2/May/2012
They sold me AC at cost of 26990 , when AC was delivered I received a package on which MRP was 25320 and manufactured on Dec 2011.
I asked them to take appropriate action in this case, in reply to which they told that we will issue you a gift voucher of difference between both prices.
You need to buy another thing from us again to compensate the same as we can't refund the amount you have paid extra.
I wanted them to refund my amount in cash as I don't want to purchase anything further from them. They offered to give voucher for amount more than the original difference to which later I agreed but now they have stopped responding to my calls and all type of communication form my side.
I didn't want to flood my judicial system with such small disputes but now I am left with just choice of legal action against this fraud of Reliance Digital.
Even they themselves agreed that this happens multiple times. I think many innocent customer don't even get back to them and for rest they just safe their neck by offering Gift voucher

Please go through the mail, which i have sent to Reliance Customer Care -
Mam/Sir,
This is in reference to the trailing mail, till date I am facing problem with Reliance Digital ignorance. It is very painful for a consumer in case not getting the committed required services even after paying a handsome amount and extra payment for resQ.
I am in regular follow-up with specific store physically as well as on phone towards DEMO & Installation checking but no one come till date. In case of any miss-happening physically or Monetary Reliance Digital will be responsible for the same.
Even at the time of installation of the AC at my premises no Site Engineer/expert was available from Reliance Digital end. Only Reliance recommended carpenter Mr. Indradev Sharma was there and he himself installed the machine. Even Mr. Indradev Sharma not fixed the problem properly i.e. after working of wood/ply the edges should be covered with solution/putting but it is not covered properly and Due to this the hot air always entering in the room; that’s why no proper utilization of AC.
I am unable to understand the kind of service & response from the end of such a big organization. I cannot walk regularly to your store and begging for the services after paying the good amount. Request you to please take immediate action on the captioned matter otherwise I am bound to take further action and have to take help of other available concerned authorities.
1. AC not delivered as per schedule
2. AC delivered by late night 11 PM and I faced Society complaint
3. Installation delayed
4. No expert/site engineer was available at the time of installation from Reliance Digital end
5. Wooden work is not proper even extra payment from my side Rs.670/- even after payment of Rs.1393 to Reliance Digital
6. No Demo provided by Reliance till date
Note: Please do not reply on this ID. Kindly use [protected]@gmail.com or can call on the below no.
There is no concern of ITC LIMITED in respect to the above mail. I only use the mail services provided by the company and the written content responsibility is with me only.
With regards
Amit Kumar
+[protected]

Hello...
This is Amit I have purchase Desk top computer brand Acer and LG washing machine from reliance digital store, in oct 2011, as soon as I received the washing machine representative Named Krishna has come for installation and demonstration of WM and advice for plumbing as inlet hose of WM was unreachable to tap, after that representative has not yet come for further service. Now some days before in April I was out of station and I found that wire of speakers attached with desktop & outlet pipe of washing machine has been damaged by rats. I have immediately log a complaint to reliance digital store with Mr. Mahesh Dhok, he accelerate the complaint regarding to WM to LG service center and service engineer from LG has check the damaged hose pipe and suggested to change, but he told that I have to pay Rs.330 as service charges. I again inform the same to representative of reliance digital named Mr. Mahesh Dhok about the same.

Where as washing machine & desk top is till under warranty period, I have also got the extended warranty by paying Rs.1000 with reliance digital. Till date I not get the service to replace nor any representative even call me.

Please suggest how can I complaint against these people and to whom so as to resolve my query as soon as possible.

I have recently purchased a Samsung AC from Reliance digital Hyderabad KPHB store.

After installation , they have forgot to install the AC remote holder.

Apart from this I have AC malfunctioning intermittently.

I have called the customer service and store 5-7 times and the response is one of our representative will visit you soon.

I have logged a request in Customer service with malfunction complaint.
Complaint Number: [protected]

I have even made a personal visit to your store, but till now no one from Reliance has responded.

After 30-40 calls, I got the reply that they still have [protected] status as In Progress and no body is attending as the service must be done by some representative from other location. I got this reply from Bowenpally Reliance digital service center. Need to contact Malakpet service center and after 4 repeated calls and follow up one representative visited our house to look at the issues,

Hi,

I purchased Products from Reliance Digital Bangalore (which is located in Cunningham Road) worth 1.25Lakhs. I was promised a 2nd business day delivery which was failed and later i had to end up picking up all the products from the stores itself on my own and the transport charges was put on me. This was the most Pathetic moment i had in my life. I had brought many electronic products before from other stores, but was always delivered by store itself and on time with no transport Fee. But here it was the other wise. Also i used to get many goodies for even a small purchase of product from other stores, but in Reliance digital it was my worse experience that i did not receive even a small gift even though i purchased worth so much at once. I have lost all hopes on Reliance Digital stores and would never buy any products from here again and would not recommend as well. Would post the same in all the Forums and social media as well for the worse service i had been through. Let me tell you one more thing. In Dell we always have to purchase many electronic products and many other to provide as gifts to employes, and i was recommending Reliance for the same. But now you have also lost all the sales from Dell (Domlur).

Also to inform you. I’ve been treated the worse by the manager from that store. When asked him about the transport facility, he declined telling reliance would not be offering any transport facility and many other conversations has lost all by hopes on Reliance Digital.

Regards:
Deepak kumar R S

From past three days we are waiting for TV to be installed, i havent heard any thing from Reliance Digital. I have tried calling your customer care call centre # [protected]. Response to the customer is VERY VERY POOR. If this is the response after you collect MONEY from us. then I would neither purcase from Reliance any more nor recommend RELIANCE to any third party.

Ravi Naik
[protected]
[protected]

I bought KENT GRAND RO from Reliance Digital 7 months back.
My KENT is not working now, Reliance Digital customer service and service center attitude is bad. They do not respond to customer complaints even after chasing them every day. They do not provide ETA to repair the macine or replace the machine.

KENT has bad after sales service. Reliance Digital has no service attitude, leaving cutomer at their own peril.

Ghans

Relaince Digital under the name of ResQ is running a scam. They conned me into buying an AC with ResQ for 2 years. The advertised price was 18500 but when I went to buy - they madeup some spurious stories and indicated that that the last day validity for those prices were over and new price was RS 23000. They promised to waive off the installation charges and include 2 years ResQ AMC if I paid 23000. I agreed. Now I am finding out that the cheats never really intended to provide any service under ResQ as for the last 3 weeks I have been trying to get an engineer to my place and have been given all kinds of excuse by the service centre people - Asha and Anees. They refuse to put me onto anyone senior not do they suggest how I can cancel my AMC. I am regretting buying the AC and signing up for the AMC service under ResQ from Reliance.

Hi,

I ahve purchase Laptop from Reliance Digital,Phoenix Mall, Viman Nagar on 24th/March/2012 on Gudi Padawa offer, this offer including MTS Data Card on 799/- INR.

Even though i have paid full money and additional 500/- to first recharge, my Data Card took 10 Days to activate and when it actvates its work only for one day. Then i have lost my balance and connection.

I did several follow ups with MTS Datacard and Reliance Digital but no reply and When i want to return the Datacard they are not allowing the same.

I spend hours on hours on calling with both MTS Datacard and Reliance Digital , even they MTS was put my call on hold for 30mins everytime and when i ask their executive to coonect me with floor manager they disconnect the call.

Pls suggest the best possible way out....its really fustrating and mentally harashment.

Reagrds

Gunesh Jaiswal
[protected]@yahoo.com

i have a big TV dish
number[protected]
now last day i request to cancel some single channel but they refuse the request....
they said its not in oUr policy.....if we paid payment for Ur company then how should u do that .....and what is policy for the channel that can viewed for 90 days compulsory.......paisa humara aUr conditions tumhare......aUr karlo duniya muthhi me.....
i hate these company behaviour

An Electrolux Tlwn Et 70 clgl 7.0 kg, fully automatic machine was purchased from Reliance digital Mart Limited vide sales order No. 56395183 on 10.2.2012 on the assurance that the machine would be delivered on 11.2.2012 which it was. Installation and demo was to be held on 12.2.2012. But the machine was installed only on l4.2.2012 at 7.30 pm hurriedly and no proper demo was given.

As soon as the engineer left the machine gave an E 1 error. The engineer was contacted immediately and he came back and opened & shut the lid and the error went away. After a few minutes it appeared again and the machine jumped time backward. After repeated phone calls on 14.2.2012 another engineer came from Reliance for demo and the same E l (error) kept repeating with the timing going awry and the machine did not complete the cycle. So he said they would send the electrolux engineers.

The electrolux engineer Umar Malik Came on 20.2.2012, noticed the same defects. He opened the back panel and knocked on the limit switch and said that the machine would now function properly: But it did not.

When the Reliance Digital Mart was contacted again they refused to put a senior person on the line and referred us to the their service centre. The service centre said they had lodged a complaint with Electrolux and from thereon the ball was in their court.

We lodged a complaint again on 21.2.2012 with the Electrolux service centre and when nobody came for 6 days we called again on 27.2.2012 and were told that there was no record of our earlier complaint and a new complaint No. EDEL[protected] was given. Thereafter Mr Kush visited and after inspection found the machine "malfunctioning. He asked me to speak to Mr Kamar Khan the area service manager if I wanted a replacement which I had insisted on. After speaking to Mr.Kamar Khan three times he said the procedure would take about seven days which have also expired. He had promised that the new machine will come by Friday 9th March.

But no machine was delivered. When I called again on 12th March I was told it would definately be delivered by Tuesday evening i.e. 13th March. On enquiring on 14th March, I was told there are no stocks available. If the company does not have even one more single piece what does it signify? In such an event, I demand that my money be refunded in full immediately. I cannot continue to be harrassed like this. It is more that one month since I have been chasing the store and. Electrolux and all they have is excuses, excuses and more excuses! In fact now Mr. Kamar Khan is not even answering my calls.

Will someone please tell me who is accountable and when will I be able to wash my clothes in the machine I have paid Rs. 15,119/- for. A reputed Dealer and a reputed Company are taking the client for a jolly good ride without the slightest concern for the problems faced by the customer. If a brand new machine is not working, it should have been replaced immediately. I expect a reply immediately from both the store and Electrolux head office on what course of action I should expect in the next 24 hours.


An aggrieved customer

V. K. Malik

dear sir,
on 14 jan 12,I had purchased a samsung galaxy note from the reliance digital store.that day they didn't provide me with the mobile case so for protection of the set I had to purchase a protecter of motlife worth 1300 from them.They promised to deliver me the case within 0 days however till now they have not been able to provide me with the case and always saying that samsung has not provided the case.I would request you to please help me in this regard.

Cheating & Fraud by Reliance Digital
We visited Reliance Digital Begumpet store to buy a plasma tv on 19/02/2012, we wanted to buy the TV using the existing coupons we had recieved and the balance in cash , the begumpet store manager informed us that the coupons had to be revalidated from Banjara hills store , upon reaching the banjara hills store the staff including Mr.Sai Kumar & Mr.Karnukarakan flatly refused to honor them , it is regretful that such a big company like reliance digital is involved in stealing peoples money .

We are not sure whether we will get justice or not , we recommend people to not buy from them , we have attached a photo copy of the coupon.
We will be approaching the consumer courts

Danish
[protected]

Dear Sir/Madam,
Yesterday i had gone to Reliance Digital (Avani Mall, Kolkata) to buy a Sumsung Galaxy Tab P6200. When I reached there there was a placard showing that a Polo sunglasses and a watch is free with the Tab. The concerned sales person Mr. Sanjeev Roy also said that its free with the Tab. while billing they said that the system is not taking the free gift so it cannot be issued.
While billing I asked the concerned sales person that first I want to check the Tab, but they didnt let me do that.
After billing when I open the seal in front of the sales person, the screen guard was not placed properly and it was peeling off, it also had bubbles on it. I asked them to give my another piece thay ignored and their tone suddenly changed as i had already paid for it. What the Store Manager Mr. Chakroborty said is that i can have the model which is displayed in the showroom but not the fresh one.
As it is a new tablet in market so its cover and the screen guard is not available in the market. I had never been so dissapointed, i left the store fumed.

i had specifically told them i want to check the sat before i pay for it. I also said the sales person that if there would be any defect in the product i would not take it and they have to give me a fresh one, which they promised to do so. But after i paid for it their attitude totally changed.
Please let me know now whats the remedy lies.

Regards,
Sankalp Mohanty

I had booked a Sony LED TV from the Reliance digital store in Korum Mall thane west on 26th Jan 2012 via cheque payment.

The delivery of that TV was made on the same day.

But later one of their executives called up and said that the delivery was done wrongly due to some system error and hence they took the TV back.

I was informed that since I was a employee of Reliance itself, the day when my cheque got cleared, to just show them the passbook entry and the TV would be delivery on the spot.

Also while booking the TV they had informed me the same.

However when I went to the store and showed them the passbook entry they said that they cannot deliver the TV unless the payment reflects in our systems.

If that being the case then why was I informed that the TV would be delivered if I just showed the passbook entry ???

Also I get customer service calls everyday saying that the TV has been delivered to me.
This just goes to show the lack of communication and co-ordination they have between their teams.

This is very unacceptable and very poor both in terms of Service and customer satisfaction.
Not to mention the false information and guidance being given to the costumer.

I wonder if this is the kind of service that they provide to their own employees, what service must they be providing to a regular costumer ???

Reliance Bigflix suddenly discontinues service to members for which they have received prepayment to continue service till the end of membership tenure.

I am a member of movie rental service of Bigflix. Membership number is 44589320.

It is extremely disgraceful for a company of their size and repute to suddenly withdraw service for which they have received prepayment to continue service till the end of membership tenure. Members have no choice except that has been decided by the company. This off-course shows the true colour of their company behind the "BIG" name. The decision to discontinue is one-sided and has been forced upon the members who has paid for a particular service. Needless to say they must have their legal process in place to defend their own argument and consumers like us has no choice at the end and accept whatever they offer.
How long one has to withstand being cheated as consumers in this country.


Subhendu Bandyopadhyay
Cell: [protected]

Dear sir,

I purchased Samsung Omnia W18350 from Reliance digital showroom on 11the Jan 2012 for Rs 18099. We had asked for Samsung Galaxy S and Sony ericsson Xperia Ray. I was looking for a phone theat has expandable memory, blue toothe facility and supports software like skype. The sale representative showed us Samsung Omnia and when we asked for all thee above specification he said theat it was theere and is more advanced theat thee otheer two phone we preferred. But thee phone in reality does not support blue toothe, has only an inbuilt memory of 8 GB and only supports tango and no otheer software similar to skype.

I went to thee show again on 15the January 2012 and asked for theem for a replacement. But now theey are saying theat theey didnot say any such information and has denied replacement.

I have bought theat phone based on thee wrong information given by thee sales representative and now thee phone does not have thee specification which i need.

Please help me and do needful